ORANGE STAY APARTMENTS

Stayed here with my partner, we were charged over $1000 for a tv we never touched, couldn’t even tell you the brand or were the remote was, we literally slept in the bed got up and went out all day the two days we stayed, when we checked out and arrived home we had a text message informing us we’d broken the TV aerial, this was unbelievable as like I said we were out all weekend attending an event, we tried to resolve the issue and explain however they proceeded to take $1000 from our account, on asking for a receipt for the TV that was purchased we were presented with a receipt for a TV that had been purchased 2 days prior to our arrival, if this doesn’t scream scam I don’t know what does! After fighting it for weeks and weeks we ended up just giving up on it and accepting we’d been scammed out of hard earned money. Please avoid this place at all costs, the manager is rude, abrupt and clearly likes the odd scam to boost his bank balance.…

Date of stay: December 2020Trip type: Travelled

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Heather wrote a review May 2021

1 contribution

Orange Stay 889 Collins

Stayed for three nights, well equipped apartment, very neat & clean with excellent views of Melbourne. Close to public transport. Staff were extremely polite & helpful. Would thoroughly recommend Orange Stay. Hope to return in the future.

Date of stay: May 2021

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Room Tip: My room had excellent views of the city and was also very quiet

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Tony W wrote a review May 2021

Mawson Lakes, Australia2121 contributions280 helpful votes

+1

Exceptional

An exceptional experience, a great docklands location and very nice functional appartments. Great views of the river and city create a wonderful atmosphere. Everything you need is in the apartment. A great experience.

Date of stay: April 2021Trip type: Travelled

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Guide480524 wrote a review Apr 2021

2 contributions3 helpful votes

Rude, dodgy, stay away!

This is one of the worst experiences I have ever had. I booked an apartment for 21 days which cost me nearly $3,000 which I was initially happy to pay. However, one week before my stay I called the property asking basic questions about my booking and I was verbally abused. When I asked for a refund because I wasn’t comfortable staying there for three weeks after the way I was spoken to, the rude gentleman who goes by the name “Zeus” arrogantly informed me that I had already paid for the stay through booking.com and a refund was “not possible”. Normal people treat guests with respect and are happy to answer questions because they have nothing to hide. Very dodgy company with a lack of transparency. I immediately notified my bank who refunded the money and have lodged a dispute on my behalf. I have also filed a legal claim with VCAT. Save yourself the headache and find a better apartment.…

Date of stay: April 2021Trip type: Travelled

2 Helpful votes

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Julie wrote a review Feb 2020

Murray Bridge, Australia2 contributions

Lovely modern accomodation

We stayed for two nights. Loved the modern apartment but it didn’t have a ceiling fan in the main bedroom? The internet wasn’t working but Ben cam e up and sorted it out straight away. He was very helpful as we were trying to find the place when we arrived. Lovely views from 14th floor but the windows needed a good clean. Also it good do with some heavy curtains in the bedrooms too

Date of stay: January 2020

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Service

Room Tip: Great views close to trams

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