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Hilton Cairns

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34 Esplanade, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1256)
360
Panoramas (14)
Room & Suite (720)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cairns
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 69 hotels in Cairns
Location
Cleanliness
Service
Value
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today!
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Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Japanese
2974Reviews44Q+A100Room tips
Traveller rating
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Popular mentions
Scott M wrote a review Nov 2021
Brisbane, Australia19 contributions8 helpful votes
My advice… come here with low expectations and your hand tight on your wallet. It’s basically a user pays self service hotel now. Free WiFi only available if you join up and hand more of your personal details over to the Hilton Honors program. Wanna watch a movie? That’ll be $34.95 thanks!!! Otherwise Great view, good location. Just BYO food and drinks and enjoy the veranda view. Just don’t expect a traditional Hilton experience here.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Kristy Williams, Marketing at Hilton Cairns
Responded 4 days ago
Hi 353ScottM Thank you for your review of Hilton Cairns on Tripadvisor. You are correct: wifi is free globally to all Honors members. Joining is free and the only contact we have with you once you join is to send you the best new discounts at Hilton hotels, before they go live to the general public! I am so pleased to read you loved the central location of the hotel; we truly are the most centrally located hotel in Cairns... right in the heart of the city and yet on the waterfront and at the Reef Boat Terminal. Thank you again and we do hope you will come back and visit us again soon.
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K_Travel wrote a review Nov 2021
Queensland, Australia4 contributions
First impressions last, We were offered a room upgrade...........for a fee that we had to pay. -No free parking -Bathroom is small cramped and the shower over bath is outdated and tacky. -the whole place looks dishevelled and unkept with overgrown gardens to peeling paint and old decor. -had to ring front desk to ask for someone to make drinks by the pool as we waited for over 10min thinking the server had perhaps gone to the toilet also the pool looks directly Into a vacant eyesore block of land I mean you could have forked out for a nice retaining wall to block sight and sound. -The room tv was the size of a cereal box. -The live music from the casino is so loud you basically have a band on your balcony and if you want to sleep well good luck. Overall it is a good location but that’s as far as it goes the only 5 stars this place gets is if it were out of 100 and even that’s a stretch . I wish I had of paid more to stay at a better place as it was a bitter disappointment. Would not recommend and would not return.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Kristy Williams, Marketing at Hilton Cairns
Responded 2 weeks ago
Dear 263kristye We really appreciate you taking the time to leave your feedback and review. I am sorry to read we fell short of the high standards you expect from a Hilton hotel. I do want to assure you, as the person who responds to all our online reviews, we take these comments very seriously, and I will work with the Operational Teams to review your experience and make improvements where we can.
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gemma T wrote a review Nov 2021
55 contributions5 helpful votes
Great buffet b’fast at Cafe Sunrise. What a selection! Even if you are not staying at the Hilton Cairns, you can still have b’fast there for $29. Anne & Rona plus the rest of their team are always there to assist with a big smile. They have done a fantastic job renovating the Executive Lounge and the buffet set-up looks so good. Luse and Britney always gives us a warm welcome also every Saturday night there is a lovely lady who plays harp. I love watching her play. Daniel and his front office team are always ready to assist in every way. We always get excited visiting this hotel for it has the best 50 meter pool and a huge jacuzzi. There is a pool bar too.
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Kristy Williams, Marketing at Hilton Cairns
Responded 2 weeks ago
Hi 8gemmat Many thanks for taking the time to leave your review on Tripadvisor. It is always pleasing to read such lovely feedback for individual team members: that means we have been engaging with you and left a memorable impression! Please be assured that I have already taken a screen shot of your comments and sent that on to both the Operations Director and the HR director to share with the individuals mentioned. Once again thank you for your feedback and we look forward to welcoming you to Hilton Cairns very soon.
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melaniejanesmith65 wrote a review Nov 2021
Gold Coast, Australia1 contribution
We had a 4 day getaway so decided to travel to cairns from the Gold Coast as travelling is a bit limited at the moment . All I can say was the best decision, from check in to departure the staff were nothing but professional and so friendly . We arrived extremely early but they found a room that we could check into straight away with a fabulous view . The breakfast was included in our room rate and to be honest hate buffet breakfast after working in the industry myself for years but the food , staff , and atmosphere changed my previous opinion.. couldn’t fault it and I don’t say that lightly. Mondos served a great variety of dishes and also delivered to the pool at lunch which was awesome. The bar didn’t open until 5 which was a little disappointing but the service and cocktails 5 star . Would recommend the hotel to anyone staying in cairns !! Could not beat the location or the staff that look after you during your stay .. staff can make or break a hotel .. Hilton recruitment are doing a excellent job with their job .
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Kristy Williams, Marketing at Hilton Cairns
Responded 4 weeks ago
Hi melaniejanesmith65 Many thanks for your feedback and positive review on Tripadvisor. Always pleasing to respond to happy guests! Like so many of our guests you have picked up on a few key points: the staff here are extremely professional and helpful, very focussed on ensuring guests feel right at home. Our location is 2nd to none, being an easy stroll to many key attractions like the Reef Terminal, the Lagoon and of course shops bars and cafes. The past few weeks have seen our culinary team really "rework" our breakfast offering, focussing on colour, variety and quality - so thank you for noting the efforts they have put in to make it stand out from every other hotel buffet. Once again thank you and please do visit us again soon.
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AussiePD wrote a review Nov 2021
Alexandra Hills, Australia1883 contributions217 helpful votes
+1
Like any hotel in any town or city around the world you will find 'poor reviews'. Some are justified, some not, some are posted by people who always find fault and always post negative reviews. Most properties have rooms that are 'problematic' so attract poor reviews. Obviously my review is only based on our room, how it is presented and how we found the property overall. So I continue. We booked a 4 night stay in a standard double and on arrival (at 12:30) we expected our room would not be ready so asked if we could store our bags until check-in at 3pm? The lovely lady at the desk said yes and proceeded to check us in. She asked if we would be interested in an upgrade to a higher floor and a water view and if so a room was ready now. So we accepted and proceeded to head up to our 7th floor room 739. On opening our door the first thing that we noticed was - the view. The view from our balcony out over the cruise port area, Hemingway's Brewery and the surrounding mountains was great. The room was very clean and 'cool'. No issue at all with our aircon . With not much planned for the rest of the day we headed downstairs to the pool (the GW) and me to the bar. The pool area is very good, bar service good. After a few hours we moved back inside and noticed 'happy hour' at the bar so a couple of drinks there in very comfy lounge chairs. The hotel foyer, bars, pool area were all very clean and well presented. Beds were great, very comfortable. Room was cleaned every day. I would say now that 'housekeeping' was available well before 10am during our stay. Day 2 we are off to Fitzroy Island at 8am and housekeeping were on our floor at that time. Breakfast - OK we have stayed in some hotels around the world that offer more choice BUT - given the obvious still low occupancy rate due to no international or interstate tourists in my view they did a good job. Staff were very attentive as hotel breakfasts go the food very plentiful , hot and well presented. Now to location - could not be better. Walk out the back and you are on the boardwalk. 2 minutes to the right you are at Hemingway's Brewery and the cruise port. 3 minutes walk to the left and you are at the Reef Terminal where all the boats depart on various cruises to the Reef and local Islands etc. In between are the majority of the better restaurants of Cairns. Most of the 'touristy' things of Cairns are also within 10 minutes walk from the Hilton All in all - I would happily stay here again and recommend this property.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: Higher level floors and on the water side have better views.
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1 Helpful vote
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Response from Kristy Williams, Marketing at Hilton Cairns
Responded 4 weeks ago
Good morning AussiePD We really appreciate you taking the time to leave such a detailed and lovely review on Hilton Cairns. I can tell you that you have touched on so many of the points raised by reviewers and guests: our super central location in the city, on the waterfront and an easy 2 minute walk to the Reef Terminal, not to mention a wide selection of restaurants, bars and cafes. We continue to partake in Hilton's Global Cleanstay program, which ensures we deliver the highest levels of cleanliness and sanitisation to guests and team members alike. Our Housekeeping team is definitely the hardest (and often least recognised) department in the hotel - they start in the early hours and work solidly through the day refreshing and re-making rooms: it is a very demanding job so thank you for noting their efforts. We truly appreciate your review and I will be sharing this with the wider hotel team. Hilton Cairns looks forward to welcoming you back next time you are visiting Cairns.
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PRICE RANGE
US$111 - US$157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cairns hotel cairns, hilton international cairns, cairns hilton international
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
262
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Frequently Asked Questions about Hilton Cairns
Which popular attractions are close to Hilton Cairns?
Nearby attractions include Esplanade Boardwalk (0.4 km), Cairns Museum (0.5 km), and Cairns Esplanade Lagoon (0.4 km).
What are some of the property amenities at Hilton Cairns?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Cairns?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Hilton Cairns?
Yes, a parking garage, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Hilton Cairns?
Conveniently located restaurants include Snoogies, Tha Fish, and Piato.
Are there opportunities to exercise at Hilton Cairns?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hilton Cairns located near the city centre?
Yes, it is 0.9 km away from the centre of Cairns.
Are any cleaning services offered at Hilton Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Cairns?
The staff speaks multiple languages, including English and Japanese.