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Pacific Hotel Cairns
43 Esplanade, Cairns, Queensland 4870 Australia
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Avg. $255 /night, 3/24 - 3/25
$284
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$250
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$216
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About
#13 of 68 hotels in Cairns
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located on the Esplanade overlooking Trinity Harbour, the Pacific Hotel Cairns offers guests stunning views from private balconies and provides easy access to the nearby Reef Fleet Terminal, shopping precinct, casino and Esplanade Lagoon. The modern rooms offer comfortable accommodation all travellers. You’ll enjoy the view from the private balcony from the rooms above the forth floor plus free Wi-Fi, flat screen TV, work desk, ensuite and room service (limited hours). For families we offer dual-key rooms. If you’re looking for a luxurious upgrade, you can’t go past our new Tropical Luxe Room Collection on the second and third levels. Stay in the same great location with 5-star quality in these thoughtfully designed guest rooms. Lush furnishings, over-sized flat screen TVs, Italian ensuites with some featuring double vanities and free-standing bathtub. No visit to Cairns is complete without enjoying the unique, award-winning cuisine at the Hotel’s Bushfire Flame Grill Restaurant. Dive into the all-you-can-eat Brazilian inspired BBQ Churrasco experience. Our Pacific Hotels Care Policy has been in place since March 2020 in direct response to Covid-19. This includes increased cleaning, staff training and adapted services for the wellbeing of out staff, guests and community.
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Property amenities
Secured parking
Pool
Bar / lounge
Diving
Hiking
Taxi service
Meeting rooms
24-hour security
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Kids' meals
Vending machine
Snorkelling
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Iron
Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
City View
Languages Spoken
English, Japanese, Portuguese
Location
43 Esplanade, Cairns, Queensland 4870 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cairns Airport
5.7 km•
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Car Hire
246 Restaurants
within 0.5 kilometers
Reviews
4.2
1,253 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Pacific Hotel Cairns boasts a prime central location, a hit among travelers for its proximity to local attractions and waterfront. Guests enjoy the hotel's amenities, especially the inviting pool and satisfying breakfast, although some have encountered issues with WiFi and service.
The atmosphere is praised, with clean and bright rooms offering comfort, but there have been minor cleanliness and room service hiccups. While the rooms provide pleasant views, inconsistent internet and security concerns have been noted, leading to mixed feelings about the hotel's overall value.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Great location, clean and tidy, basic buffet breakfast $20 per person - coffee machine broken :(
Within walking distance to shops, eateries (markets), you do hear a little outside noise during the night (people talking or yelling) and birds on dusk are loud but ok. This is a hotel so don't expect all the bells and whistles.
Rooms are cleaned every second day during our 5 night stay.
Outdoor parking available for a fee.
Within walking distance to shops, eateries (markets), you do hear a little outside noise during the night (people talking or yelling) and birds on dusk are loud but ok. This is a hotel so don't expect all the bells and whistles.
Rooms are cleaned every second day during our 5 night stay.
Outdoor parking available for a fee.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask for a refurbished room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location of hotel and the view from the rooms are absolutely delightful. I have attached some pictures I took from my room during sun set. See it yourself. We stayed at a corner room on the eighth floor.
The location of this hotel is killing. You have the esplanade ( evening leisure walk) , night market ( cheap food and shopping), 24/ 7 Mcdonalds ( only place with a AUD 2 burger on the menu) local bus stand and the kuranda central rail station ( scenic rail tour) within walking distance. We did not rent any cars and were only using public buses plus tour pick ups. But we never felt inconvenienced. The only downside of the hotel is poor WiFi connection in hotel rooms. We could not use WiFi in our room most days. Although the hotel management spent efforts to restore it based on our complain. Not sure if this was a room specific issue. The wifi connection at hotel lobby works fine. So you have to plan your large photo uploads etc accordingly if on limited roaming mobile plans. I will highly recommend this place nevertheless.
The location of this hotel is killing. You have the esplanade ( evening leisure walk) , night market ( cheap food and shopping), 24/ 7 Mcdonalds ( only place with a AUD 2 burger on the menu) local bus stand and the kuranda central rail station ( scenic rail tour) within walking distance. We did not rent any cars and were only using public buses plus tour pick ups. But we never felt inconvenienced. The only downside of the hotel is poor WiFi connection in hotel rooms. We could not use WiFi in our room most days. Although the hotel management spent efforts to restore it based on our complain. Not sure if this was a room specific issue. The wifi connection at hotel lobby works fine. So you have to plan your large photo uploads etc accordingly if on limited roaming mobile plans. I will highly recommend this place nevertheless.
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Date of stay: September 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The room WiFi connection may not work for you that may lead you to use the hotel lobby WiFi...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pacific Partner, Guest Services / Front Office at Pacific Hotel Cairns
Responded 2 weeks ago
Thank you for your fantastic review! We’re so pleased to hear that you enjoyed the stunning views from your corner room on the eighth floor and the excellent location of the hotel. It’s great to know that the nearby attractions, such as the Esplanade, night market, and public transportation, made your stay even more convenient. Regards The team at Pacific Hotel Cairns
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We booked this hotel based on the excellent location - we were easily able to walk around the Cairns CBD. The room was beautifully decorated (a Tropical Luxe room).
Arriving with several suitcases, a baby and a pram, we were advised our room was on the third floor, which resulted in us having to walk down several flights of stairs with all our bags. When we were heading out, I mentioned this to the staff member concerned and he was not interested in taking this feedback at all - however, the other staff member was very friendly and apologised for this.
Upon arriving in our room, which was absolutely spotless, we noticed the TV did not switch on and there was only one towel provided. These things were dealt with straight away and we really enjoyed our stay.
We went to have breakfast at the restaurant downstairs - there is a good variety of food that you would expect for a $25 buffet breakfast. The staff member advised the charge would be added to our room but did not assist us any further, I was unable to find anyone to help us with a high chair for our baby, so we ended up going back and asking her for help.
The pool was lovely and there was also plenty of seating in the pool area in the shade. Parking is also easy and secure.
We really enjoyed our stay. While the service is not at the level of other hotels in the area, the issues we had were only small and we would stay here again.
Arriving with several suitcases, a baby and a pram, we were advised our room was on the third floor, which resulted in us having to walk down several flights of stairs with all our bags. When we were heading out, I mentioned this to the staff member concerned and he was not interested in taking this feedback at all - however, the other staff member was very friendly and apologised for this.
Upon arriving in our room, which was absolutely spotless, we noticed the TV did not switch on and there was only one towel provided. These things were dealt with straight away and we really enjoyed our stay.
We went to have breakfast at the restaurant downstairs - there is a good variety of food that you would expect for a $25 buffet breakfast. The staff member advised the charge would be added to our room but did not assist us any further, I was unable to find anyone to help us with a high chair for our baby, so we ended up going back and asking her for help.
The pool was lovely and there was also plenty of seating in the pool area in the shade. Parking is also easy and secure.
We really enjoyed our stay. While the service is not at the level of other hotels in the area, the issues we had were only small and we would stay here again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pacific Partner, Guest Services / Front Office at Pacific Hotel Cairns
Responded 27 Sept 2022
Thank you for taking the time to leave such an in-depth review. We really appreciate all of the guest feedback that comes our way, and the comprehensive overview of your recent stay with us will help improve our service offering in the future! We are glad to hear that you enjoyed your stay with us and made use of our central location in Cairns. We hope you had a terrific time exploring Tropical North Queensland and we hope to welcome you back to Pacific Hotel Cairns again soon! Cheers, Justin - Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This hotel must have found its stars in a surprise bag:
Upon arrival, you are told that the rooms are only made one day out of three (When you stay three days it makes you feel better).
Then an elevator breaks down and stays that way for three days. These are also the three days when the restaurant is closed, except for breakfast (otherwise ok but nothing more).
Then there is no laundry service. We tell you you have a choice: either use a self-service washing machine and dryer on the fourth floor for six dollars each (Obviously, that's what you want to do: spend an hour in front of each machine when you are on vacation) or do your laundry yourself in your sink. (Obviously this sink does not have a drain and is 6 cm deep). As the humidity reaches 80% this season (I wonder what it is like during the rainy season), it is unrealistic to think that even the smallest pair of panties will dry out in less than three days. Furthermore, in the bathtub there is a line to attach clothes to dry, but the coat racks on which they could be put do not have a hook but a small ball which makes it impossible to attach them to the line. Besides, these little balls are so small that they already have difficulty holding on to the ring where they have to be hung in the cupboard.
I forgot some, but this already gives you a good idea…
The only positives we found are that there is a nice pool (which we didn't see used) and that the pillows are soft.
There are surely better hotels in Cairns even if they have fewer stars.
Upon arrival, you are told that the rooms are only made one day out of three (When you stay three days it makes you feel better).
Then an elevator breaks down and stays that way for three days. These are also the three days when the restaurant is closed, except for breakfast (otherwise ok but nothing more).
Then there is no laundry service. We tell you you have a choice: either use a self-service washing machine and dryer on the fourth floor for six dollars each (Obviously, that's what you want to do: spend an hour in front of each machine when you are on vacation) or do your laundry yourself in your sink. (Obviously this sink does not have a drain and is 6 cm deep). As the humidity reaches 80% this season (I wonder what it is like during the rainy season), it is unrealistic to think that even the smallest pair of panties will dry out in less than three days. Furthermore, in the bathtub there is a line to attach clothes to dry, but the coat racks on which they could be put do not have a hook but a small ball which makes it impossible to attach them to the line. Besides, these little balls are so small that they already have difficulty holding on to the ring where they have to be hung in the cupboard.
I forgot some, but this already gives you a good idea…
The only positives we found are that there is a nice pool (which we didn't see used) and that the pillows are soft.
There are surely better hotels in Cairns even if they have fewer stars.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good location.
Poor housekeeping. We were informed at check-in that rooms would be serviced every 3 days. Stayed from 22-27 May 2024, bed linens were never changed.nor straightened. Fresh towels were provided every other day, but the used towels were not removed from the room. Trash not always picked up either. One time trash bag filled with rubbish was left on the tv counter on top of my papers. Some of the in-room instant coffee packets must’ve been really old as they had solidified.
Good location. 😏
Poor housekeeping. We were informed at check-in that rooms would be serviced every 3 days. Stayed from 22-27 May 2024, bed linens were never changed.nor straightened. Fresh towels were provided every other day, but the used towels were not removed from the room. Trash not always picked up either. One time trash bag filled with rubbish was left on the tv counter on top of my papers. Some of the in-room instant coffee packets must’ve been really old as they had solidified.
Good location. 😏
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Date of stay: May 2024Trip type: Travelled with friends
Room Tip: You are better off looking into other nicely located hotels.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Advertised as having free WiFi, but the speed was terrible and nothing would load.
Advertised as child stays for free, but later (when it was too late to cancel) advised it was going to be $70 a night for an extra bed in the room. (We declined and he stayed in our bed).
Air conditioning only had a high/medium/low setting.
Some of the milk cartons in the fridge had been there a while and had curdled.
Pool area was nice, a bit smaller than we expected from the photos.
Restaurant was amazing, would highly recommend visiting.
Location was brilliant.
All in all, this wasn’t a 4* hotel but was a good choice for the location. It would have gotten a higher rating from me if they didn’t speed limit the wifi so much that it was unusable and if they were honest about the child bed when booking.
Advertised as child stays for free, but later (when it was too late to cancel) advised it was going to be $70 a night for an extra bed in the room. (We declined and he stayed in our bed).
Air conditioning only had a high/medium/low setting.
Some of the milk cartons in the fridge had been there a while and had curdled.
Pool area was nice, a bit smaller than we expected from the photos.
Restaurant was amazing, would highly recommend visiting.
Location was brilliant.
All in all, this wasn’t a 4* hotel but was a good choice for the location. It would have gotten a higher rating from me if they didn’t speed limit the wifi so much that it was unusable and if they were honest about the child bed when booking.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked in at 3 PM and found that the internet did not work in our room, only in the lobby. They said that they would fix it in the next 15 minutes, so I took the rental car back to the airport and returned by Uber 45 minutes later. Still no internet in our room and on-then off-then on-then off internet in my son's room across the hall. Called and told 15 more minutes. the manager David came up and replaced the router about an hour later. Now being too late to go to the dive shop for our live aboard and not willing to leave my wife four days in Cairns without internet, I told the manager David that I was cancelling and booking at the Hilton across the street. About ten minutes later he said, " I have it fixed, see?" and google did show up on my computer. for about 30 seconds. I told him that I had already booked across the street. We gathered our suitcases, and went down to the lobby. He then told me he would have to charge us the first night for the two rooms we had booked. I said, "I am cancelling because there is no internet in the room." He said that he had fixed it. he had not. After some "discussion" he said that he could not refund the first night, but then changed and said that he would for one room, not both. Frustrated and tired I said yes and took the money grab at face value. then it took another 45 minutes to refund the payment for two rooms for four nights. the machines "maxed out the refund ability", David the manager did not know how to make any effort, but the young clerk helped him, and so it ended up being a long time. Ironically, during the lengthy wait, another guest came up and told them that she could not get internet in her room. They were NOT surprised, which leads me to believe that this is a regular occurrence and the management just does not care. They have many large tour groups booked, and don't really mind losing some dissatisfied customers. The room looked fine, the location is fine, the internet is terrible. SO, if you don't care about internet connectivity, it is an OK place to stay. If you would like to remain connected then I would suggest you stay across the street at the Hilton, or any of the comparable hotels nearby.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip: IF you want internet, stay at another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff very friendly and attentive. Room lovely and clean. Bed sheets a little too crunchy! but we slept very well.
The Bushfire Restaurant Buffet Breakfast was well worth the $20, with many choices. Location of the Hotel to the Casio is an advantage (if you like Gambling) or just Eating out.
The Bushfire Restaurant Buffet Breakfast was well worth the $20, with many choices. Location of the Hotel to the Casio is an advantage (if you like Gambling) or just Eating out.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Pool great temperature, clean and not too busy, most enjoyable after a long day of walking and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My partner and I stayed for 1 night and then returned for another 2 nights. We booked the superior room and enjoyed being on the higher floor.
The room was a decent size and had everything we needed. The shampoo, conditioner, shower gel etc are lovely and I enjoyed that they weren’t tiny bottles that get thrown in the bin.
Accommodation in cairns is pricey, so for the $185 ish per night I was very happy with the room and hotel in general.
Only downside was that during our 2nd stay the bathroom wasn’t particularly clean and the towels were very stained. I ran into housekeeping and they kindly gave me replacements.
It was a busy time of year and seems housekeeping have a lot of work to do.
The room was a decent size and had everything we needed. The shampoo, conditioner, shower gel etc are lovely and I enjoyed that they weren’t tiny bottles that get thrown in the bin.
Accommodation in cairns is pricey, so for the $185 ish per night I was very happy with the room and hotel in general.
Only downside was that during our 2nd stay the bathroom wasn’t particularly clean and the towels were very stained. I ran into housekeeping and they kindly gave me replacements.
It was a busy time of year and seems housekeeping have a lot of work to do.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pacific Partner, Guest Services / Front Office at Pacific Hotel Cairns
Responded 8 Aug 2022
Hi Gemma. We're so happy to hear that you had a terrific stay with us at Pacific Hotel Cairns! It's great that you enjoyed the reusable bathroom amenities, we are always looking for ways that we can reduce our environmental impact, which is why we have strayed away from disposable bottles in our bathrooms! We hope to welcome you again soon. Cheers, Justin - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room is clean and okay, but very outdated and needs some upgrading. The bed was two singles pushed together with one thin bed sheet, so not the best nights sleep. Bathroom is half renovated with a new sink, other half needs to either be deep cleaned or updated.
Room service options are very minimal, in fact the menu on the tv is incorrect and not available. The location is great so easy to walk to a nearby restaurant or take away.
TV is very small and didn’t work well. Free to air options available.
Parking on site is minimal (maybe 20 or so spots) and upon checking in when asking the receptionist the response was “it’s first in best dressed” so have a back up plan for parking if you have a car.
The rooms aren’t very sound proof so all night you can hear other doors slamming and people talking in the corridors.
Would really only recommend this hotel for an overnight stay if you have to, but for the price I did expect more.
Room service options are very minimal, in fact the menu on the tv is incorrect and not available. The location is great so easy to walk to a nearby restaurant or take away.
TV is very small and didn’t work well. Free to air options available.
Parking on site is minimal (maybe 20 or so spots) and upon checking in when asking the receptionist the response was “it’s first in best dressed” so have a back up plan for parking if you have a car.
The rooms aren’t very sound proof so all night you can hear other doors slamming and people talking in the corridors.
Would really only recommend this hotel for an overnight stay if you have to, but for the price I did expect more.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Parking availability is limited, I found just after check out time was the best time to grab a spot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pacific Partner, Marketing at Pacific Hotel Cairns
Responded 30 May 2022
So sorry to hear about your recent experience at Pacific Hotel Cairns. We actively read all guest reviews and your feedback was shared earlier this month so immediate improvements could be actioned.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No. I don't think so.
By taxi was the quickest.
If you would like to arrange transport from our hotel to PD, here is the company providing you a day trip. You can book online now!
Go "GLOBAL TRAVEL SERVICES" website then under "CAIRNS DAY TOURS" - Port Douglas Transfers
(Sorry cannot include web link here)
A$60.00pp so if you are not by yourself, Rent a car is cheaper.
I hope this helps!
They certainly do..
…
"Sacrifice four of five star accommodation for budget accommodation in a great location with a great pool."Read full review
…
PRICE RANGE
$195 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pacific international cairns, hotel pacific international
FORMERLY KNOWN AS
Pacific International Hotel
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
207
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Pacific Hotel Cairns
Which popular attractions are close to Pacific Hotel Cairns?
Nearby attractions include Wait-a-While Rainforest Tours (0.3 km), Cairns Museum (0.4 km), and Esplanade Boardwalk (0.4 km).
What are some of the property amenities at Pacific Hotel Cairns?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pacific Hotel Cairns?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Pacific Hotel Cairns?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pacific Hotel Cairns?
Yes, secured parking is available to guests.
What are some restaurants close to Pacific Hotel Cairns?
Conveniently located restaurants include Snoogies, Cruze Coffee, and Falafellicious.
Are there opportunities to exercise at Pacific Hotel Cairns?
Yes, guests have access to a pool during their stay.
Is Pacific Hotel Cairns located near the city centre?
Yes, it is 0.7 km away from the centre of Cairns.
Are any cleaning services offered at Pacific Hotel Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Pacific Hotel Cairns?
The staff speaks multiple languages, including English, Portuguese, and Japanese.
Does Pacific Hotel Cairns have any great views?
Yes, guests often enjoy the harbour view available here.