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4.5
#31 of 165 hotels in Brisbane
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Positioned in the height of the city’s skyline, this simply eye-catching building was designed to encapsulate the city’s vast river networks, the defined ridges and mountains that flow through the horizon and the atmosphere that luxury riverside living affords. Set on the banks of the Brisbane River, Meriton Suites Herschel Street, Brisbane stands at a staggering 262 metres high, built with 74 levels, making it one of the tallest residential buildings in Brisbane. Adjacent to the Roma Street transit hub and parklands, with Queen Street Mall, boutique shopping and restaurants only a stone’s throw away, you will be mesmerised from heights unrivalled. Brisbane serves up a multitude of sporting venues, stadiums and facilities where major events, concerts and activities are held. Suncorp Stadium is only a short walk from your suite door where you can watch and cheer on your favourite team. Only a 1.5 kilometre walk away is Brisbane’s premier lifestyle and cultural destination, South Bank. This is 17 hectares of lush parklands, world-class eateries and is home to hundreds of events year round, situated right on the Brisbane River. If you’re visiting Brisbane, you’ll want to find some time to stop by South Bank to enjoy the array of cafes, pubs, bars and restaurants, or go for a swim in Australia’s only inner-city man-made beach, surrounded by white sand and sub-tropical plants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
River View
Languages Spoken
English
Location
43 Herschel Street, Brisbane, Queensland 4000 Australia
Meriton Suites Herschel Street, Brisbane
9,170 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Meriton Suites Herschel Street, Brisbane, is widely celebrated for its spotless, modern rooms, which provide a comfortable stay in a prime location close to key attractions, as noted by numerous travelers. While the staff receives accolades for their friendliness, some guests have experienced service hiccups. The well-maintained facilities and room cleanliness receive high marks, although a few visitors mention noise disturbances.
The hotel's value is a point of contention, with praise for the room quality but criticism over additional costs. Amenities are generally appreciated, but there are occasional comments about the pool's temperature.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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After a very friendly welcome at the reception late in the evening I was positively surprised by the suite I got on the 15th floor. It was spacious, had all I needed and a good view past some highrises to Brisbane river. The kitchen was well equipped and I liked the fact there was also a washing machine and a clothes dryer. All fine with the bathroom too. Even if looking very hard, there wouldn't have been anything to complain about.
What I especially enjoyed was the big indoor swimming pool with an adjacent hot water whirlpool, a garden terrace and a fitness center. Checkout - as in many places in Australia - is at 10am, which is a bit early, especially if one has an evening flight. Here though I could leave my luggage with the reception and when coming back from walking around the city, I was given a towel, shower gel and shampoo for wash and change by the fitness center.
On my month long tour, using 14 different 4 to 5 star hotels, the accomodation here was my favourite, besides that it also was the one with the greatest value.
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Date of stay: November 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MSBrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane
Responded 22 Jan 2020
Dear saronic, Thank you so much for taking time to post a review after your stay with us. Your feedback is greatly appreciated as a tool for us to try to constantly maintain high standards of quality and service. It was our pleasure to have you stay with us and we hope to have the opportunity to welcome you back again soon. Kind Regards Marcus H Hotel Manager
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My husband and I booked at Meriton for our 25th Wedding Anniversary. Upon our very early arrival at the hotel, we were greeted by very well groomed, polite and friendly staff. We were fortunate enough to be allowed to check-in early. The security of the hotel is fantastic. Your key card allocates a lift and knows your floor. We felt very safe here. The Suite was AMAZING. The staff had placed a bottle of bubbly in the fridge and left a lovely handwritten card wishing us good wishes for our anniversary. The suite was very spacious, with a separate bedroom, laundry, bathroom and powder room area, together with a complete kitchen with microwave and dishwasher. I have previously worked in a hotel so I am fussy with cleanliness but the suite was SPOTLESS. The location was perfect with easy walks to Southbank, the Queen Street Mall, restaurants and Roma Street Railway Station. Woolies was just around the corner for any items you needed. During our entire stay, we were always greeted at the front desk as we walked past. We cannot say enough about this hotel and loved our five days in Brisbane. We look forward to travelling there again and staying with Meriton. Well done.
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Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip:Â Upper Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jazmin-MeritonSuites, Online Reputation Team at Meriton Suites Herschel Street, Brisbane
Responded 18 Mar 2020
Dear Ozzmo1962, Thank you for your glowing review, we have a sense of pride knowing our friendly staff members had a lasting impression on your stay! It has been our pleasure to welcome you to our Meriton Suites, Herschel St location. We are pleased you found comfort in our luxurious, fully equipped suites and took advantage of our prime location, truly creating for a memorable experience. Your kind praises are appreciated and a warm welcome awaits your next return! Kind Regards, Jazmin P Online Reputation Team.
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Meriton Suites is Australia’s largest apartment developer. Most of their buildings offer spacious suites and sweeping views of the city they’re in.
Meriton Suites on Herschel Street great location as it is just a short walk from Queen Street Mall and across the bridge from the 7News Ferris Wheel, Streets Beach, and other attractions.
If you’re coming from the airport, you’ll want to take the Air Train from Brisbane Airport (about a 20 minute ride) and get off at the Roma Street exit. From there it’s a very short (less than 10 minute) walk from the train platform to the hotel lobby. Even with luggage is a quick and simple walk.
Infinity Tower as its called is also the tallest building in Brisbane, giving sweeping views of the city. The extra few dollars for the top floor is well worth it. There’s nothing like a suite on Floor 70.
For early check in, staff is very accommodating, providing a space to change clothes and to leave your bags if your room isn’t ready.
TIP: If you’re an American tourist you love your ice, well no worries because they have an ice machine on property. All you have to do is ask for a few bags of ice.
The rooms themselves are fantastic, offering spacious living room and kitchenette space as well as spacious bedrooms and bathrooms. The staff is very friendly and the stewards do a great job at cleaning the rooms.
Overall I give Meriton five stars out of five.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MSBrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane
Responded 24 Feb 2020
Dear HerbertEdgewood, Thank you for your tremendous review. You have truly captured, in detail, amazing feedback about your stay and we appreciate it. We hope to welcome you back to Meriton Suites on Herschel St again one day to experience it all again! Kind regards, Blake M Front Office Manager
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The Meriton Suites Brisbane is in a great location with a 10 minute walk to both Southbank for amazing dining and riverside entertain, or the Queen Street CBD shopping distrcit. Other than the location, the suites themselves were underwhelming. The standard suite suffered from a lack of polished touches that are standard with a quality hotel. We stayed in room 606 and the bedside lights needed to be wiggled to work, the shower leaked drastically and there were chunks missing out of the roof. Add to this the cramped space available (nowhere to set down a suitcase) and what was advertised in the photos on the site, the Meriton Suites Herschel Street really missed the mark.
Compared to their Gold Coast counterpart, this hotel did not exude the same standard or quality and felt more catered to the onsite residence tenants. The strangeness began with taking a lift to the lobby from the car park before being able to access the lift to your suite. The gym strangely had a fully stocked vending machine full of all the sugary badness you're trying to work off which was a bit odd and this could have been rectified by stocking protein bars/shakes instead of Cadbury's finest. The pool facility was based on the first floor and really lacked any substance and you'd have had a better time in a bath. If it's a relaxing room with finesse and a decent atmosphere to come back to you might want to overlook this one.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Â Corner suite leaky bathroom, faulty bedside lamps, chunks of room missing, no view, average pool,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MSBrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane
Responded 2 Feb 2020
Dear Shmujo, Thank you for review and feedback, without it we cannot investigate and use it to constructively to improve our services. Hopefully we can welcome you back to Meriton Suites on Herschel St to show you how great it truly can be! Kind regards, Blake M Front Office Manager
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We arrived on a early morning flight and took an Uber from the airport, check in was from 2pm but we got there around 10am and although the room wasn’t ready we could leave our luggage and use the toilets to freshen up. The reception said they would call when we could check in. We walked into the city an easy 10/15 minute walk. Beautiful city clean and vibrant. Hotel called at 11.30 and we went back to a lovely apartment with river views, clean, modern, very helpful staff, and a great location. Plus the Cafe next door did lovely breakfasts. Also a shop close by for essentials. We would definitely return.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MSBrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane
Responded 12 Jan 2020
Dear Irene W, Thank you for leaving us your valuable feedback! We are certainly located in a beautiful location in Brisbane. I'm glad the reception team were able to accommodate an early check in and that you overall enjoyed your experience. We hope to welcome you back again soon! Kind Regards Marcus H Hotel Manager
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Meriton on Herschel street will elevate you beyond your usual standard of luxury stays. Her ‘altitude suites’ will literally raise you to a high level that promotes extraordinary views, combined with great space & quality furnishings. Meriton does what hotels cannot, by providing a point of difference, they deliver more than you need. The study nook in the 2 bedroom suites is the perfect accompaniment to finish reading or writing that book. Each bedroom has its own en-suite bathroom to ensure its residents are well catered for. With a kitchen, dining & lounge area that opens out onto Brisbane’s skyline you will be spoilt by the postcard images as they present from sunrise to nightfall. Opposite the Courts, it is an easy stroll from your suite into the heart of the shopping precinct & entertainment districts. Meriton always manages to ‘raise your altitude’, I recommend you experience her luxury today.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meriton Suites, Guest Services / Front Office at Meriton Suites Herschel Street, Brisbane
Responded 29 Sept 2020
Dear 396anitah, Thank you for your amazing review in regards to your recent stay with us. We pride ourselves in offering Modern Luxury Suites and 5-star services and we are delighted these were highlights on your stay with us. It is amazing to hear that our prime location catered to your needs. From all the staff here at Meriton Suites on Herschel Street, we hope to welcome you back soon. Kindest Regards, Chloe J, Manager On Duty
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A great location with some breath taking views and roomy modern apartments (although some of the soft furnishings a bit worn and showing their age), however a few things that needs some serious attention.
Being serviced apartments I understand that there is an express room service every day, but when its so express that the sheets are just pulled up and not even tucked in and the towels are left on the dining room table there's something not quiet right. A house keeping supervisor did come back with the staff who made up the room and put it right, and it was good after that, but clearly there was a training and supervision issue with some of your staff. Also the common areas of the floor aren't regularly vacuumed, at least on the level we were on. It took mentioning it 3 times to reception to get the wrappers, coffee grounds etc to be cleaned up in the passageway. The other issue was the member of staff who walked into the room unannounced at 9am on our last day without so much as a knock. He quickly retreated when he realised the room was still occupied as he opened the door, but once again it appears there is a communication on training issue with the staff.
Then there's the lifts... I have never encountered lifts any slower in any other property, from what I heard from one of the staff the issues have been ongoing for some time and not fixed. One night they completely broke down leaving guests queued back almost to the front door, took about 40 minutes to get back to the room.
Also the spa and steam room were out of order, a few weeks back I would have said COVID restrictions, but the spa was clearly signed to allow up 2 two people under the restrictions so this also appeared to be an unresolved maintenance issue.
I've stayed at another Meriton many times and had a really great experience every time and I think this property could be the same if the issues were sorted out with staff training and maintenance which is clearly not being performed.
I would really love to see some effort put in to bringing this property up to its potential as I do think it could be a great place to stay and we probably just got a really bad run that isn't typical for all guests. I hope you'll take the feedback on board and it will help the service to get better so next time it is a memorable experience in a good way.
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Date of stay: December 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meriton Suites, Guest Services / Front Office at Meriton Suites Herschel Street, Brisbane
Responded 12 Jan 2021
Dear Ossie_1979, Thank you for taking the time to share your experience with us and the TripAdvisor community. In regards to your recent stay with us. I do apologies that your stay wasn't up to the standards that we pride ourselves, We will be working closely with the Housekeeping department so that the disappointments you have raised aren't replicated in the future. Unfortunately, during your stay, our lifts for the attitude suites did experienced technical issues and caused significant delay. We worked very closely with the lifts company and resolved the issues within a few days. Rest assured this is only a isolated incident and it is highly unlikely that will happen again. We apologise once again and do hope to gain the opportunity to welcome you back to Meriton Suites Herschel street in the near future. Kindest Regards Hao W Manager on Duty
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Meriton Suites offer well kept, spacious comfort with very well equipped kitchenettes that provide the essentials often forgotten in other apartment style hotels. I'm talking about things like sharp knives, sieves/colanders, coffee pods. The staff actually read and then do their best to meet special requests. They were having some housekeeping staffing issues because Brisbane is getting busy again, but they were responsive and tried to put things right when notified. We enjoyed our Modern Suite and loved the view of Brisbane River. We will definitely return as the location is perfect, next to Roma Street Air train station and Kurilpa Bridge which is a shared pedestrian/cycle pathway over to Southbank and the Galleries.
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Review collected in partnership with this hotel
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda S, Other at Meriton Suites Herschel Street, Brisbane
Responded 25 Mar 2021
Hello SydneyVera Thank you so much for taking the time to share your thoughtful and detailed review from your recent stay with Meriton Suites Herschel Street. We love that you enjoyed the comfortable space to relax in and noticed the extra essentials Meriton provide. Through feedback from wonderful guests like yourself we can continue to strive to provide the very best facilities and exceptional customer service to our guests. We look forward to welcoming you back again soon! Kind Regards, Amanda S
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My wife and I got caught in Australia after NZ closed the border preventing us from catching a flight to Canada. We needed nine days in Brisbane before the next flight we could get home. The Meriton was a great place to self-isolate. A kitchenette, laundry and separate bedroom made for comfortable quarters. The hotel staff understood our needs so brought fresh towels and toiletries as required. The kitchenette was well stocked for cooking, including an oven, kettle and toaster. Setting the covid isolation aside, this was an excellent facility.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MSBrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane
Responded 16 Apr 2020
johnmU4752ZH, Thank you for your review. We understand how hard the last couple of weeks have been with lock-downs and isolation's around the world. Our suites provide the perfect place to Self Isolate during this time. We are very happy to read you made the most of our home away from home facilitates during this time. We hope to welcome you back to Meriton Suites as soon as it's safe to do so again and hope your remain safe during this time. Kind Regards Zane Manager On Duty
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I need a solid internet connection for work, but in the 8 nights we stayed here the internet was so slow and many times not working that I had to pay an extra $40 to purchase data through my phone provider. Many times we couldn't browse the news or check email, it was just dead. We asked if the internet was down and was told it was but that it shouldn't affect guests. It did and was very costly. This hotel cannot be recommended for business travelers due to this.
The room itself was good. The room was really lovely actually. The location was great also. I thought the room was practical and perfectly laid out, I really enjoyed returning to the room each day. Front staff were wonderful too.
Housekeeping could be more mindful of replacing things like the washing liquid as this wasn't replaced once during our stay so we had to purchase extra to wash our clothes. one day the towels were removed but not replaced with any others. We had to constantly call downstairs for housekeeping to bring basic things. Some days by 3pm our room hadn't been cleaned and we were back in there so had to give it a miss.
The pillows were awful and would flatten overnight. 1 pillow ids too flat and 2 is too high. I ended up having to put a cushion from the lounge into the pillowcase with the pillow as to not wake up with a sore neck. The 4 pillow options on the bed were essentially the exact same pillow so offer no difference. I will probably never travel again without bringing my own pillow due to how badly both my husband and I slept on these.
We stayed for 8 nights, from Christmas night till Jan 2nd, you'd think given our lengthy stay maybe we'd be prioritised for a room with a river view over NYE, but we had a view of the building next to us. When I checked the site when booking, a river view is'tn an option in the booking process so I guess it's luck of the draw. We weren't staying in the lowest entry room type either. It was just disappointing that longer staying guests aren't prioritised for the river view rooms.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MSBrisonHerschelSt, Manager at Meriton Suites Herschel Street, Brisbane
Responded 29 Jan 2020
Dear Pinkybee, Thank you for review and feedback, without it we cannot investigate and use it to constructively to improve our services. Hopefully we can welcome you back to Meriton Suites on Herschel St to show you how great it truly can be! Kind regards, Blake M Front Office Manager
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Hello Joyce,
Car parking at Meriton Suites Herschel Street in Brisbane, is $40 per vehicle per night. To obtain the $40 rate please visit the Guest Service team at the property for a parking pass before entering the parking station. Due to limited onsite parking availability, we're unable to book parking spots, from time to time our onsite parking may reach capacity, you will then be directed to the nearest overflow car parking station available.
We hope to welcome you soon!
Kind Regards,
Amanda S
Online Reputation
Hi Tanya. To maintain safety and security, a swipe card/room key is required to access the suite floors of the building. We do have staff available 24 hours a day to assist with providing access for your family if you arrange it with our team during your stay.
Our stay was a joint celebration/birthday treat for my daughter & her friend, admittedly the spa was also closed, but we assumed this was due to Covid restrictions. It would be best to email the Meriton directly as they will provide you with accurate & up-to-date information. I hope you enjoy your stay as much as we did 💜🌹
There are more places to choose from in the Brisbane area.
PRICE RANGE
$192 - $331 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
260
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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