Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed, newly refurbished guestrooms and suites with city skyline and Brisbane River views. Experience the hotel’s two unique food & beverage venues Lennons Restaurant & Bar and Hibiscus Bar & Terrace.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Quiet
Languages Spoken
English
Location
33 Burnett Lane Queen Adelaide Building, Brisbane, Queensland 4000 Australia
Hyatt Regency Brisbane
4.1 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the heart of the city, Hyatt Regency Brisbane garners acclaim for its prime location, granting guests immediate access to urban delights and CBD attractions. While the rooms are comfortable and boast good amenities, some travelers have encountered cleanliness issues and inconsistent housekeeping.
The hotel's atmosphere is generally welcoming with live music and modern decor, yet the restful ambiance can be compromised by noise. Opinions on value are divided, as some guests find the pricing steep despite the hotel's commendable amenities and professional service.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Noise level
Mixed
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
I recently stayed with my family at the Hyatt Regency Brisbane and had a comfortable experience, though there were a few minor issues.
Pros:
Location: Located in the CBD with bus transportation and landmarks within walking distance. A plethora of stores nearby adds to the convenience.
Service: Despite being year-end and their busiest time, the service was great. The concierge was always welcoming and greeted us when waiting for rides. They also promptly sent up requested items.
Bar Food: The breakfast and bar food were okay, nothing extraordinary but satisfactory.
Cons:
Staff Shortage: There seemed to be a shortage of staff, likely due to year-end time off.
Housekeeping Issues: Housekeeping did their job, but there were issues like being late to make up rooms and sometimes forgetting to refill waters despite specific requests with notes and tips.
Conclusion: Hyatt Regency Brisbane's excellent location and great service make it a solid choice for a family stay in the CBD. While there were minor inconveniences due to apparent staff shortages, the overall experience was pleasant. The attentive concierge service particularly stood out and added to the welcoming atmosphere.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 19 Jan 2025
Dear chdeng, Greetings from Hyatt Regency Brisbane! Thank you for sharing your detailed review of your stay at Hyatt Regency Brisbane! We're thrilled to hear that you and your family enjoyed the convenient location and the welcoming service, especially from our concierge team. We truly appreciate your understanding regarding the staff shortages and housekeeping issues, which we acknowledge as areas for improvement. Your feedback is invaluable, and we will ensure that these concerns are addressed. We hope to welcome you back soon for another comfortable stay! Kind Regards, Alexandra Clayton Sales and Marketing Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The trip to Brisbane was made on a whim as we were in Syndey on vacation. Decided to drive up to visit some friends and booked the room. As a hyatt member the room included breakfast at a lower rate than just the room for a non hyatt member. We had a room at the higher level with river views. The view was excellent from the room, room was wonderful, breakfast was over the top. The bedding was crisp and pillows were comfortable. The bathroom slippers and shower robe was the frosting on the cake. Great stay.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 22 Jan 2025
Dear Cassie, Greetings from the Hyatt Regency Brisbane! Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you had such a great experience during your stay in Brisbane. It’s great to know that the room, river views, and breakfast all exceeded your expectations. We agree, there's nothing like crisp bedding and those little touches like slippers and a robe to make a stay extra special. We hope your spontaneous trip was as memorable as your stay with us! Looking forward to welcoming you again on your next visit. Safe travels! Kind Regards, Alexandra Clayton, Sales and Marketing Coordinator!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I would say the hotel is designed around business clients rather than holiday guests. The rooms are dated and lacking in storage space for clothing etc. You cannot open a window even slightly to get fresh air and there are no balconies to the rooms. I would not class the bedrooms as 4 or 5 star accommodation. The rest of the hotel areas were fine. The sunloungers by the pool were very uncomfortable, again not what would be expected for a 4/5 star hotel. The service and breakfast could not be faulted and all of the staff were very friendly and helpful.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I strongly suggest if considering this establishment - research other options! 1. Access to checkin reception situated up a rubishbin littered lane way. 2. No assistance available with bags to 2nd floor reception or from reception to room. 3 . WARNING! Foxtel not available in rooms 4. Small bottled water is available in room @$5. - No complimentary provided. 5. TV reception in room repeatedly ceased up ( I was informed due to wall mounting causing overheating)
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Writing this whilst at hotel to be as accurate as possible . The single worst hotel experience in over decades travelling . Start with - 1. Check in We pre arranged arranged to pay in cash and have credit card held only - they debited our card as well at check in and overdrew our account- still waiting refund . 2. We ordered an iced coffee at pool bar/ took 30 minutes and was delivered as a hot latte. Waited another 20 mins for replacement. 3- Ordered from room service last night - 45 minutes and delivered wrong order - waited another half hour- the poor girl delivering the food was drowning in sweat and looked the only person delivering food to the entire hotel . 4- We were their to celebrate wife’s retirement and pre booked 2 months prior for room off pool - a half hour before due to start this at 3 pm we receive a call from front desk quote “ the previous party has gone late - we will have to move you somewhere else “. I then receive a call from a manger to contradict this story to say “ sorry the air con is leeking from roof of function room “ as the sudden reason . I thought that perhaps we might earn 1 extra hour late check out “ sorry sir “
I am not sure if it is the new standard for Brisbane / if you looking for so could 5 Star you will not get it here -either they are under staffed or under trained- but to be honest we have stayed at roadside hotels all through qld with better process and more courteous staff - and a fraction of the price and to be honest this is embarrassing
Read more
Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 18 Feb 2025
Dear michaelpC724FK, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially during such an important occasion. We certainly understand how frustrating the delays and service must have been, and we deeply apologise for the inconvenience caused. We're glad to inform you that the refund has been processed and we are still actively trying to contact you to discuss this further and ensure that all your concerns are addressed. We will also be reviewing your feedback with the team to improve our communication and service. We hope to be able to address this further with you directly. Best Regards, Alexandra Clayton, Sales and Marketing Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We'd booked a 1 Queen and 1 Double Bed deluxe room for ourselves and our adult son. We were very pleasantly surprised to see that this was 2 adjoining rooms, and that the room with the double bed had it's own bathroom, TV, and separate entry door. The rooms were lovely. My only comment would be that next time we would ask for rooms not near the lifts if that was possible, just to avoid any noise from the lifts and people entering/exiting the lifts. The hotel entry is on the Queen Street Mall and is very close to restaurants, supermarkets, etc etc. We would definitely stay here again.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Sonter, Marketing at Hyatt Regency Brisbane
Responded 20 Jun 2024
Dear BlueGoldCoast, Greetings from Hyatt Regency Brisbane. Thank you so much for taking the time to write about your stay with us. We are thrilled to hear that you enjoyed your stay and the room. We look forward to welcoming you back to the Hyatt Regency Brisbane again. Best regards, Hyatt Regency Brisbane
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a great location, walking distance to many CBD (as they call downtown) locations and sights. Guests aren't paying for the outside appearance of the hotel thankfully. We had room 711/713 which becomes a 2 bedroom "suite" and that is ideal for family. Pool should be open later than 6 pm but that may be because July is winter in Brisbane. Check out Burnett Lane (don't bother with the mall side entrance). Death & Taxes bar, Antico and other restaurants, including Lune from Kate Reid in the mornings.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a very nice 3 night stay at the Hyatt Regency in a city view room on the 12th floor. Got a great rate close in which included valet parking and breakfast on luxury escapes.
I had come off a red eye flight and appreciated the reception allowing me to check in at 10am. Something that doesn't happen at all hotels.
This hotel is in arguably the best central cbd location in Brisbane. It's located right on queen st mall, the premier and main shopping precinct. The hotel is a little hard to find if coming by car. You have to turn in off Adelaide Road into a pedestrian mall area and then turn sharp right into Burnett lane. I must say the hotel is poorly signposted. If the hotel could make their signage more obvious that would help guests coming by car or Uber taxi drivers.
There's also an entrance down the escalator, straight on to the mall. Look for the Dymocks sign at the top end of the mall. I noticed there is a Coles downstairs in the opposite Uptown Mall.
The hotel is very well located with a 15 min walk to the glorious Southbank promenade, the Cat ferries and also the theatres. We enjoyed attending beauty and the beast musical and could walk there. The hotel is quintessentially Hyatt in my view with its contemporary lines and wood trims. The staff were polite and helpful.
The room, although compact, was reasonably newly refurbished and I appreciated the decent, responsive air con, comfy bed and usb plugs in the room.
If I were to suggest something I would say that the provision of fold out luggage racks in the rooms, would be helpful for those travelling with two suitcases. Also a couple of coat hooks in the hallway would improve the functionality of the room immensely.
Breakfast buffet was good enough.
We were able to checkout at 12pm due to being world of Hyatt and paid another $25 an hour to keep the room until 4pm.
I would return to this hotel again if visiting Brisbane on the back of the updated rooms and central location.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:To get to the valet entrance you have to turn onto the pedestrian mall walkway and it's first...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm sharing my thoughts on my experience up to this point, which includes day three out of seven.
My stay at this hotel has been disappointing!!
While some staff members were helpful, others were disinterested and unhelpful. The lack of information regarding the hotel facilities and trading hours during check-in was surprising, and when I called to inquire, staff members frequently responded with "it's a good question" to even simple inquiries!!
The blankets in my room had a musty smell, as it had stayed wet for too long. Despite multiple requests for an additional blanket as I wasn't feeling well and felt cold, they sent us a mattress protector instead of a blanket, as apparently there wasn't even one extra blanket available in the whole hotel!!!!!!!
My partner and I required an extra desk and chair as we were planning to work from our room for a week, but despite several requests, we received no communication regarding availability. Shockingly, we were informed that there were no chairs and tables available in the entire hotel for us to use!!
When I inquired about places to visit on our way to Gold Coast and Byron Bay, the front desk team had no information available!!
On the positive side, the location of the hotel is superb if you want to be in the middle of the city, and the swimming pool is good.
Regarding parking, there was no parking available at the hotel during our stay. We had to park at the nearby Myer parking, and each time we entered or exited the parking lot, we had to pay, which can add up quickly.
The room service at this hotel is horrendous, indicating that no training has been provided. We were shocked when they took away our extra blanket without asking us, and they didn't even leave us with one towel!! Furthermore, they didn't change the bed sheet even though I noticed a night before that there was a bit of blood from my finger on the sheet which they didn't change. Is this really a 5-star hotel? The lack of attention to detail and basic amenities is disappointing.
Also my husband found broken glass next to the pool, which was a concerning safety issue. Unfortunately, there was no one around to clean it, so he had to take the glass to reception and ask them to send someone to clean it.
Overall, my experience at this hotel has been disappointing, and I'm not looking forward to the rest of my stay. The poor customer service, subpar accommodations, lack of helpful information, and unavailability of basic amenities were frustrating.
Read more
Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Regency was absolutely a great stay with such a wonderful location. It was walking distance to the South Bank area and the famous man made beach with water taxis for 50 cents to Lone Pine and other areas. Lots of nearby restaurants and a casino too. The hotel was very clean and great customer service. The included breakfast was the best I have ever experienced. I was planning after my cruise to stay at the airport but decided to cancel and rrebook this area to enjoy more time in the Queensland area. I am from the US but found Brisbane absolutely beautiful!!
Read more
Date of stay: February 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 4 weeks ago
Dear 935ernestineb, Greetings from Hyatt Regency Brisbane. Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic stay at Hyatt Regency and enjoyed the amazing location. It's great to know you took advantage of the nearby South Bank, the man-made beach, and the convenient water taxis. We're so glad the cleanliness, service, and breakfast exceeded your expectations. Brisbane truly is a beautiful place, and we're happy you chose to extend your stay to explore more. We can't wait to welcome you back next time—let's make it another amazing visit. Safe travels and thanks again! Best Regards, Alexandra Clayton Sales and Marketing Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"If you're coming by public transport get a bus ( 2 stops from Roma st station ( after catching the air train ) & the bus stop ( underground in queen st ) is right out front ."
There are more places to choose from in the Brisbane area.
PRICE RANGE
$232 - $404 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chifley at lennons brisbane, hotel chifley at lennons
FORMERLY KNOWN AS
Next Hotel Brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
292
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
