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Mercure Wagga Wagga

Traveller (34)
Room & Suite (24)
Dining (5)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Mercure Wagga Wagga is the #1 hotel in the Riverina of NSW. Modern, classy and tasteful hotel and apartment accommodation, just minutes walk from the heart of Wagga Wagga.
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Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
717Reviews
81Photos
6Q+A
100Room tips
Traveller rating
  • 293
  • 320
  • 78
  • 15
  • 11
Time of year
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  • English
Popular mentions
As a loyal Accor Plus Member, I try to stay at their hotels as often as I can. This hotel continues to disappoint when we stay in Wagga Wagga. The room was clean and tidily presented. The restaurant again disappointed. While the steaks were outstanding, the service was average.
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Review collected in partnership with Accorhotels.com
Response from Melanie W, Guest Relations Manager at Mercure Wagga Wagga
Responded 4 days ago
Dear warrenms2016, Thank you for the review on Tripadvisor from your stay with us at Mercure Wagga Wagga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will pass on your feedback to our Restaurant Manager to follow up on. We appreciate you taking the time to raise your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Melanie
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Stayed 1 night on a business trip. Unfortunately the room was directly above reception so a little noisy and when I walked into the room - there was an unpleasant stale smell. The room was spacious but very dark.
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Response from Melanie W, Guest Relations Manager at Mercure Wagga Wagga
Responded 4 days ago
Dear Murray_and_Karina, Thank you for the review on Tripadvisor from your stay with us at Mercure Wagga Wagga. I’m sorry to hear that you had an unpleasant experience during your visit; we encourage all guests to report any issues as soon as possible so that we may either fix the problem or provide a suitable alternative. We would have loved the chance to rectify this during your stay. We appreciate you sharing your compliments and concerns with us. We wish you the very best for the future. Kind Regards, Melanie
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We booked a “newly renovated family apartment”...I’m not so certain that statement is recent. Patched holes in the walls which haven’t been painted, cracks in the roof, bathroom in a pretty average condition. Check in wasn’t anything special. Air con in the rooms are grossly
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Response from Melanie W, Guest Relations Manager at Mercure Wagga Wagga
Responded 4 days ago
Dear CJ-3749, Thank you for the review on Tripadvisor from your stay with us at Mercure Wagga Wagga. All our beds feature a deep latex pillow top mattress which is a softer style. With so many different styles and types of mattresses available, we choose one that would appeal to the larger market. I will however pass on your comments to the owners regarding the location of the toilet paper. Fresh milk is available from Reception upon request, unfortunately it would go off if minibar had to replace it in all our rooms. I will be sure to follow up the other items mentioned in your review and appreciate you bringing them to my attention. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Melanie
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We travelled to Wagga for a family birthday on the 2nd March. We chose Mercure Wagga Wagga for our accommodation, basically just for a bed for the night, for a good night's s sleep. When I say we, that is myself and my partner and our two sons, 15 & 13 years old. We
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Review collected in partnership with Accorhotels.com
Response from Melanie W, Guest Relations Manager at Mercure Wagga Wagga
Responded 2 weeks ago
Dear Compass51592064784, Thank you for the review on Tripadvisor from your stay with us at Mercure Wagga Wagga. I am very sorry to hear you experienced a restless night, we take all feedback very seriously whether it is positive or negative and we always ensure that it is passed on to management to investigate further. All our beds feature a deep latex pillow top mattress which is a softer style. With so many different styles and types of mattresses available, we choose one that would appeal to the broader market. I will pass on your comments to the owners regarding the type of toilet paper which is used throughout the Hotel. The air conditioning units have been checked over by maintenance and our contracted company and there were no issues or faults that were found. We will be sure to replace the older units when the time comes. We appreciate you sharing your concerns with us. We wish you the very best for the future. Kind Regards, Melanie
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The hotel is located with walking distance to the main shopping district of Wagga Wagga. The hotel staff were all polite and efficient, making the check-in procedure relatively smooth and quick. The room that I stayed in was large (double) and was well-stocked with amenities.
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Response from Melanie W, Guest Relations Manager at Mercure Wagga Wagga
Responded 3 weeks ago
Dear Prana, Thank you for the review on Tripadvisor from your stay with us at Mercure Wagga Wagga. It is great to hear that the staff were welcoming on arrival and you enjoyed your stay, we are blessed to have a fantastic team of Staff who are committed to providing a high standard of friendly customer service. Thank you again and we look forward to seeing you again next time you’re travelling to Wagga. Kind Regards, Melanie
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Photo provided by managementMercure Wagga Wagga
Room for three at Mercure
Photo provided by managementMercure Wagga Wagga
Guest room
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I was there a year and a half ago but I found the rooms to be spacious and in good condition
0 votes
Does this motel accommodate smokers? Obviously not indoors.
sorry, but unsure as my husband & I are non smokers. contact the hotel & ask. They will be more than happy to answer your questions.
0 votes
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Do they have hairdryers or should we pack our own?
Yes they have hairdryers
0 votes
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Does the hotel offer rollaway beds?
Good Afternoon Ozzie, Sorry but unfortunately the hotel doesn't have any rollaway bedding. Kind regards Luke Kennedy Manager
1 vote
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How far is it to the Army Base?
HI It is 10 km - around 15 mins drive. Good for the Centre of Wagga though.
0 votes
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"Not above reception"
"As the curtains were thick, and sound proof windows, noise was not an issue, I would next time choose a room on the other side."
"We were up the back which was extremely quiet"
"We were on the street level and didn't notice any traffic noise."
"We chose ground floor don’t really like stairs"
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PRICE RANGE
US$97 - US$132 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesWagga Wagga
NUMBER OF ROOMS
86
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