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Mercure Sydney

Traveller (826)
Room & Suite (793)
Dining (59)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking.
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Property amenities
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
5,378Reviews
1,401Photos
51Q+A
100Room tips
Traveller rating
  • 1,608
  • 2,493
  • 938
  • 210
  • 129
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Popular mentions
The staff were lovely. The room well appointed. The aircon wasn’t very good. It was a warm day and didn’t hold itself well. The overall stay was quick and exactly what I needed and would stay again if short stay
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Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 2 days ago
Hi Murray Thank you for your review. I am delighted your overall stay was most pleasant. I have also followed up with our maintenance team to ensure the air conditioner is checked accordingly. My apologies for the inconvenience caused on this occasion. We look forward to welcoming you back in the near future. Kind regards Daniel Barnard
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My boyfriend and I went to Eve’s Bar a week ago and we were served by the lovely bartender Shubham. He made the most amazing mojito which was perfectly balanced in flavour and my boyfriend who is obsessed with the cocktail fell in love. Definitely worth the trip!
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Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 2 days ago
Hi Chrissy Thank you for your review. I am delighted you had a great experience in our Eve's Bar. I have shared your comments with the team and have personally thanked Shubham for his excellent efforts. We look forward to welcoming you back soon. Kind regards, Daniel Barnard
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have stayed in this for years, and its still really good value, location is great and staff is extremely helpful. But this place needs a upgrade so bad!! its never changed in like the past 10 years. Aircon were quite noisy. Buffet breakfast was good and parking could stay until
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Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 5 days ago
Hi Camera Thank you for your review. I am delighted you enjoy staying with us. I also pleased to advise that we are in the process of undertaking many upgrades around the hotel. Our new restaurant has just been completed and we are now planning a revamp of the rooms and bathrooms. I appreciate your continued loyalty and look forward to welcoming you back soon. Kind regards Daniel Barnard
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Located a short walk from Central Station if using the train from the airport, bus station at the front door and a short walk to the restaurants in Chinatown and Paddys Market and Market Square, this is one of the best locations to stay. We received a warm welcome and efficient
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Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 6 days ago
Hi margaret Thank you for your review. It is always a pleasure to read positive feedback and I am delighted you had an enjoyable stay with us. I am also proud to share your comments with the team and have personally thanked Riley for this excellent efforts. We look forward to welcoming you back when next you visit Sydney. Kind regards Daniel Barnard
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As usual back to my usual loyalty Mercure hotel and have a night check- in. I am expecting to meet all friendly front office staff, I was serve by this Asian look front office girl name Hilda, her customer service was so bad and rude to ask me for ID? what's wrong with Mercure
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Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 6 days ago
Dear Jimmy Thank you for your review. I am sorry to note your check in experience did not meet up to your expectations. Please rest assured that I have followed up with our Front Office Manager to ensure the issues you raised are addressed accordingly with the staff member, as well as the team. My sincere apologies for the lapse in our service standards on this occasion. We truly value your loyalty and trust your next visit will be up to the usual high levels that we are proud of. Again, I appreciate your feedback. Kind regards Daniel Barnard
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorMercure Sydney
The Superior City View Room at the Mercure Sydney
Professional photo exclusively commissioned by TripAdvisorMercure Sydney
The Standard Twin Room at the Mercure Sydney
Professional photo exclusively commissioned by TripAdvisorMercure Sydney
The Executive King Suite at the Mercure Sydney
Professional photo exclusively commissioned by TripAdvisorMercure Sydney
The Balcony Room at the Mercure Sydney
Professional photo exclusively commissioned by TripAdvisorMercure Sydney
The Balcony Room at the Mercure Sydney
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123456159
Are there refrigerators and/or microwaves in the guest rooms?
Hi Kantoinette Our rooms have a small mini bar fridge, but no microwave. Please do not hesitate to contact us should you require any further information. We hope to welcome you to Mercure Sydney. Kind regards, Daniel Barnard, General Manager
1 vote
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Hi. Do you still do that awesome big buffet for breakfast? If so, how much is it now. Cheers
Hi. Do you still do that awesome big buffet for breakfast? If so, how much is it now. Cheers
Hi Rakehoe, yes we still have our delicious buffet breakfast. It is usually $29.50 however we currently have a special offer at $15 pp (limited time only) as our restaurant has been located to our conference area on level 2 whilst we undertake renovations on level 1 for a new look restaurant. We hope to see you at Mercure Sydney in the near future. Kind regards, Daniel Barnard
1 vote
Hi Carol Thank you for choosing to stay with us for your 30th anniversary and to celebrate New Years Eve in Sydney! We are unable to guarantee early check-in as this depends on the departures in the morning and the cleaning of these rooms. I have however noted your early arrival and our team will endeavour to have your room ready as soon as they can. We look forward to welcoming you to Mercure Sydney. Kind regards, Daniel Barnard, General Manager
1 vote
Hi what is your opening and closing time of fitness cenre and spa? Cheers
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12345611
"you need to be very specific."
"Find a different Hotel"
"Check bathroom, sheets, fridge etc., for attention to detail."
"Rooms on higher floors are good."
"Best location"
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12345620
PRICE RANGE
US$113 - US$201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure sydney hotel sydneyaccor sydney
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
517
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