I always stay here when I drive to Auckland. Just off the motorway for a quick exit south and a short walk to shops and the Ellerslie train station. AT HOP card available in local 4 Square. The motel is no frills but I find it convenient to everything.
Check in was straight forward - no issues. Room was great! We stayed in a 1 bedroom unit, one queen bed in bedroom and another single bed in lounge area, kitchenette with cook top, and bathroom. Everything was clean and tidy, warm and comfy. Oh and very important, the shower had great pressure. Only one small issue - couldn't access Sky on the bedroom TV despite indications we should have been able to, but there was a second TV in lounge with no issues there. Impressed with how quiet it was in the room... and great to have parking available within view outside front door. Was also handy to everywhere we wanted to go, and was straight off the motorway, so easily accessed. Only stayed one night and didn't access pool, gym restaurant, laundry or other services so can't comment on those. Will happily stay again when next in Auckland... and probably our first choice for next trip.…
The room was very clean although there were a couple of maintenance issues - the electric blanket on one side of the bed was faulty and did not heat the bed. The lightbulb was missing in the lamp over the single bed. The drapes did not close properly. Looked a little tired. May be a little over priced for what it was.
Everything was good. The exhaust fan constantly flapping at the night stopped any chance of a good sleep. The room service was quick and the meals came hot and tasty. Loved the coffee in the morning, a good barista on duty
I had been a regular guest here - l mean once per year at a minimum. But was my location of choice in Auckland the past ten years. When l arrived to check in l was greeted nice enough - but half way through this the staff changed - l needed to repeat myself - not the best. They could not find me in there system. Hard to believe as l was a Motel owner for 13 years. Then l guess the first time l had been asked - pay in full now - not so polite manner - l asked why - that’s our policy - OK. Went to the room and this was nice , clean and quiet. We turned the TV on and would not work. OK we will let them know tomorrow. It was still in hours for the pool but were told this was not available and not heated. Truely had been a feature for us and huge disappointment as it was and still is advertised. Let’s move on. My daughter was first to have a shower. She had to do it in stages to allow the water to disappear from the flooded tray. Then my turn - fortunately a fast shower’er but still flooded. Next day l mentioned the issues and they said they would fix. A three day stay for us so it was important. Cut a long story short l went to check out - with none of the issues fixed by the way l got the same not so polite gentleman said we are sorry and would be fixed so your next visit would be more enjoyable. Not how it works. This is where l was most upset as these were not small issues and not just one - it was multiple. I expected a refund at the very least. Poor service, poor attitude and two very disappointed guests that may not return- unfortunate as its a great location for us…
Staff from this hotel turned up at midnight needing a place to stay at my room. Stayed whilst I slept drank my drinks and smoked cigarettes.is there not security measures or boundaries ? I have had the owner Sima scream down at the phone and I feel very unprofessional and unstable behaviour. Service poor I continually have to ask for towels and service and regularly rooms not serviced. Do not stay here terrible
I am not one to post reviews because I find “Karen’s” to be embarrassing! But considering the injuries I gained here action needs to be taken after gaining serious injuries at the hotel where I tripped over flashing that was well camouflaged into the floor without any “watch the step” or paint or anything to highlight the uneven surface I then fell down the outdoor tile stairs onto concrete where there was broken glass clearly from a break that hadn’t been cleaned up properly. My face is going to have multiple scars! I won’t post pictures of my face and injuries for obvious reasons. I had called reception distraught asking for a first aid kit and ice packs which I was told they don’t have either! So I asked for ice! The man brought me a RAG that had rust spots all over it and was grubby and put it on my face before I took it quickly took it off my open wounds! (While he also told me I was such a brave girl!! Seriously I’m 32 stop patronising me!! He finally brought up a glass of ice after I repeatedly asked fir an ice pack and I asked if he had a bucket so I could put my hand in in and a plastic bag for ice to go in for my leg as both were swelling up incredibly quickly! He grunted and said no we don’t have either! Come on you’re a hotel! Surely you have an ICE BUCKET!! He then suggested I put the few pieces of ice in the hot water jug... wow! Next level redic at this point I was like you’re kidding. Could that be anymore unhygienic (note: if you’re planning on staying don’t use the hot water jug. Who knows what else they don’t mind putting in there) in the end he finally brought up an ice pack and a bucket that had ice and water in it. I ended up having to spend the night in hospital with 7 or 8 x-rays on my leg and hand (can’t remember how many because.. you know I have multiple head injuries!!!) It also took two nurse and a Dr and injections of local to be able to figure out a piece of glass was lodged so far into my nose they didn’t even know what it was. This piece of glass was pretty big! So for me taking a night for myself turned into a nightmare! I had also requested when I checked in the late check out for 11 which he said was fine so when I was woken to my door opening at 10.16am I was pretty surprised! When I checked out at 11am the manager had no idea about what had happened and was shocked and they literally tried to throw cash at me clearly to keep it quiet. I didn’t take it as I’m so angry your $100 isn’t okay!! The person working shouldn’t be working there! She was so mad and showed me they had first aid kits and all (although with my injuries this wasn’t enough clearly!) she told me she would get in touch ASAP with the situation and sort it out and I am yet to hear from her! I have talked to two incredibly rude people today the first not telling me the manager was now on holiday until Wednesday which is interesting as I said I wanted to know the name of the company of who does the health and safety checks which she refused to tell me as did the next person I talked too. Guessing they’re scared to tell me because I will report them?! Surely if they have nothing to hide this shouldn’t be a problem. She also shoved multiple food items in my bag and zipped it up. Like what? I just want this seen too! The fact she asked if I wanted her personal cell phone number meant she was taking it seriously yet I didn’t take it as from her concerned I thought she was getting into it but I never heard anything! So calling the hotel and them telling me they wouldn’t disturb her she’s on holiday was insane! If she’s the only one that can give me the information about the Heath and safety of a 24 hour hotel yet they can’t contact her isn’t acceptable! They also hung up on me when they said they would only send her a message and not call her. Woooooow!…
This hotel is in a very good location - close to the CBD and easy access to the motorway. Staff are very friendly and helpful. The rooms are a good size and very comfortable. Our room was close to the road but didnt notice any vehicle noise and slept well. Had breakfast at the hotel and it was very good. Would happily stay again. Lots of parking as we had a trailer but wasnt an issue.
What the actual feck ? No lights. No power. No plug for the spa. I'm sitting butt naked in a spa bath, in the dark, trying to fill the f*cking thing up. Blah blah blah 200 characters eat my ar$$ #useless #moneyback
Awesome staff, easy check in and check out. Clean airy rooms, great parking and amenities. Staff go out of their way to make you feel at home. Super comfortable bed, decent shower with great shower head. Convenient location