I am not one to post reviews because I find “Karen’s” to be embarrassing! But considering the injuries I gained here action needs to be taken after gaining serious injuries at the hotel where I tripped over flashing that was well camouflaged into the floor without any “watch the step” or paint or anything to highlight the uneven surface I then fell down the outdoor tile stairs onto concrete where there was broken glass clearly from a break that hadn’t been cleaned up properly. My face is going to have multiple scars! I won’t post pictures of my face and injuries for obvious reasons. I had called reception distraught asking for a first aid kit and ice packs which I was told they don’t have either! So I asked for ice! The man brought me a RAG that had rust spots all over it and was grubby and put it on my face before I took it quickly took it off my open wounds! (While he also told me I was such a brave girl!! Seriously I’m 32 stop patronising me!! He finally brought up a glass of ice after I repeatedly asked fir an ice pack and I asked if he had a bucket so I could put my hand in in and a plastic bag for ice to go in for my leg as both were swelling up incredibly quickly! He grunted and said no we don’t have either! Come on you’re a hotel! Surely you have an ICE BUCKET!! He then suggested I put the few pieces of ice in the hot water jug... wow! Next level redic at this point I was like you’re kidding. Could that be anymore unhygienic (note: if you’re planning on staying don’t use the hot water jug. Who knows what else they don’t mind putting in there) in the end he finally brought up an ice pack and a bucket that had ice and water in it. I ended up having to spend the night in hospital with 7 or 8 x-rays on my leg and hand (can’t remember how many because.. you know I have multiple head injuries!!!) It also took two nurse and a Dr and injections of local to be able to figure out a piece of glass was lodged so far into my nose they didn’t even know what it was. This piece of glass was pretty big! So for me taking a night for myself turned into a nightmare! I had also requested when I checked in the late check out for 11 which he said was fine so when I was woken to my door opening at 10.16am I was pretty surprised! When I checked out at 11am the manager had no idea about what had happened and was shocked and they literally tried to throw cash at me clearly to keep it quiet. I didn’t take it as I’m so angry your $100 isn’t okay!! The person working shouldn’t be working there! She was so mad and showed me they had first aid kits and all (although with my injuries this wasn’t enough clearly!) she told me she would get in touch ASAP with the situation and sort it out and I am yet to hear from her! I have talked to two incredibly rude people today the first not telling me the manager was now on holiday until Wednesday which is interesting as I said I wanted to know the name of the company of who does the health and safety checks which she refused to tell me as did the next person I talked too. Guessing they’re scared to tell me because I will report them?! Surely if they have nothing to hide this shouldn’t be a problem. She also shoved multiple food items in my bag and zipped it up. Like what? I just want this seen too! The fact she asked if I wanted her personal cell phone number meant she was taking it seriously yet I didn’t take it as from her concerned I thought she was getting into it but I never heard anything! So calling the hotel and them telling me they wouldn’t disturb her she’s on holiday was insane! If she’s the only one that can give me the information about the Heath and safety of a 24 hour hotel yet they can’t contact her isn’t acceptable! They also hung up on me when they said they would only send her a message and not call her. Woooooow!…
This hotel is in a very good location - close to the CBD and easy access to the motorway. Staff are very friendly and helpful. The rooms are a good size and very comfortable. Our room was close to the road but didnt notice any vehicle noise and slept well. Had breakfast at the hotel and it was very good. Would happily stay again. Lots of parking as we had a trailer but wasnt an issue.
What the actual feck ? No lights. No power. No plug for the spa. I'm sitting butt naked in a spa bath, in the dark, trying to fill the f*cking thing up. Blah blah blah 200 characters eat my ar$$ #useless #moneyback
Awesome staff, easy check in and check out. Clean airy rooms, great parking and amenities. Staff go out of their way to make you feel at home. Super comfortable bed, decent shower with great shower head. Convenient location
Great... very clean, big bathroom with a spa bath - complimentary toiletries m, tea coffee making facilities, mini bar, microwave. Sky TV- A/C, we stayed in a newly renovated room- all amenities there including restaurant (bar & lounge) & room service- & a swimming pool too. Very close to Ellerslie Motorway on/off ramp. Very helpful staff.