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Mount Richmond Hotel

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Mount Richmond Hotel
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122 Reviews from our TripAdvisor Community

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Showing 117: English reviews
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Sydney, Australia
Reviewed 2 weeks ago

Reading previous reviews I was hesitant in booking here and as there were very mixed opinions/experiences. I decided to stay here for business convenience rather than drive into and from city. I think this place is ok for a 1 night stay but certainly would not for anything longer. Rooms are ok in size but horribly noise coming from road...

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Helpful?
Thank Greg W
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hi Gregg, Thank you for choosing to stay with us. I do apolagise that you had insects get into your room. This is not a regular occurance and anyone that does experience this I would ask to let us know straight away so we can resolve the situation. As we are investing heavily in room renovations and upgrades, I do...

Chester, United Kingdom
Reviewed 3 weeks ago

Fantastic reception ,very welcoming.However first issue was no lift working.Hotel is split level.Could have driven around back with cases and reduced carry to one flight.However lady receptionist helped and carried case up 2 flights.she was also very attentive and friendly nothing was too much. Nothing much locally but we did walk down to a crossroad and stumbled upon the cheapest...

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Helpful?
Thank Steve D
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Steve, Thank you for taking the time to offer such thorough feedback, this is invaluable to our buisness and ensuring we are meeting our guests needs. I do appollagise for your experience at breakfast, it sounds like you have enterd the restaurant just as a tour group has been through. This can very occassionaly take a few minutes for...

London, United Kingdom
Reviewed 4 weeks ago

We found this a disappointing hotel. It's 4* classification must be based on having a pool - alas this was occupied by an outside group during our 1 day stay. Everythingood seems to close down early - breakfast, bar, dinner. Room was small, and there is very little to do in the surrounding area other than visit a shopping mall....

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Helpful?
Thank carefree061
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Thank you for taking the time to offer your feedback. I do wish you had asked us about local area activities, there are numerous restaurants, multiplex cinema, free local pools as well as sporting facilities (for which we have equipment to be borrowed free of charge) and parks all within a 2km radius. There are also excellent transport links, with...

Reviewed 4 weeks ago

OK place, the restaurant served good meals, and the setting around the pool was pleasant. Great service from all of the staff who were keen to please. Only one plug in the actual room, place is getting older.

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Helpful?
Thank Aaron C
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Aaron, Customer service is always our number one priority so your comment regarding this is music to our ears! The hotel has been going through renovations in stages over the last 18 months since changing managment. The pool area is our most recently completed stage and the restaurant was completed before that. Our next stage is focused on the...

Miami, Florida
Reviewed 25 January 2017 via mobile

The hotel is under new management and they say things will improve. The building is in need of upgrading. The lift was broken so we had to climb two flights of stairs to get to our room. The signage for the in house restaurant is non existent so we ended up going down to the ground floor and going up...

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Helpful?
Thank nelliekellett
GarethJ2, General Manager at Mount Richmond Hotel, responded to this review

Hello Nellie, Thank you for your feedback. We have been investing heavily in renovating the hotel over the past 18 months and this is ongoing. All our rooms and facilities are accessible without using the stairs. You bring up a great point regarding the signage for the restaurant. Now as well as providing the layout map of the hotel on...

Reviewed 21 January 2017 via mobile

Pool and restaurant area had been booked for a party so not accessible to other guests and party noise and loud music meant that guests in rooms were subjected to this - this is far to small a hotel to be booking this kind of event. We left to get dinner elsewhere and front doors were locked when we returned...

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Helpful?
Thank Buckeylisttravels
Gareth J, General Manager at Mount Richmond Hotel, responded to this review

Thank you for your feedback. Large scale room refurbishments and property upgrades have been ongoing over the last year and will be completed in the next few months, including the corridor carpet. Our primary goal has been to improve the standard of rooms. Two out of three waves of which are now complete and being enjoyed by our guests. The...

Melbourne, Australia
Reviewed 17 January 2017 via mobile

The bed was good and great wifi but the place was abit run down and we could hear everything outside the room not what it looked like in the photos The staff were great especially the big guy at the reception

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Helpful?
Thank Roni Y
Gareth J, General Manager at Mount Richmond Hotel, responded to this review

Thank you for your feedback. Our renovation work has been ongoing since taking over the business 18 months ago and has been very well received by our regular guests thus far. This work will be completed over the next few months. I do hope you will return some time soon to enjoy the improvements

Reviewed 16 January 2017 via mobile

Clean rooms comfy beds. Great staff. Good value for money. Great little restaurant too. All the amenities you will need & a handy location. Will definitely recommend if you like the smaller no fuss hotels with good service.

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Helpful?
Thank Hana H
Gareth J, General Manager at Mount Richmond Hotel, responded to this review

Thank you for your feedback Hana. It is very pleasing to hear you enjoyed your stay. We hope to welcome you back again some time soon

Perth, Australia
Reviewed 9 January 2017 via mobile

Not worth the $$ Place is quite run down I have no idea how it has been recently renovated because it doesn't look like it!! Dodgy characters coming in and out of hotel, prostitute and someone wondering around car park. Pros: bed was comfortable with clean sheets. Great Tv channels & wifi

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Helpful?
1Thank Monriqui
Auckland, New Zealand
Reviewed 12 December 2016

We held a 2 day workshop at Mt Richmond Hotel in December 2016, a very busy time of year. Unfortunately a lot of people arrived (that hadn't RSVP'd) but Michelle Falakoa and her colleagues at MRH were approachable and managed this with class and professionalism. Nothing was a problem, they had a contingincy plan and I was so grateful for...

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Helpful?
Thank danellemclellan012

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
4 Star hotel, recently refurbished, just 10kms from Auckland city centre and 15kms from Airport. 8 conference/function venues & wedding facilities for up to 200 guests. Restaurant & Bar. Swimming pool, Spa & Gymnasium. Broadband internet throughout. Great food, great facilities and friendly staff. ... more   less 

Additional Information about Mount Richmond Hotel

Address: 676 Mount Wellington Highway, Mount Wellington 1062, New Zealand
Region: New Zealand > North Island > Auckland Region > Mount Wellington
Price Range: $88 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mount Richmond Hotel 4*
Number of rooms: 44
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Questions & Answers

Questions? Get answers from Mount Richmond Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared for road noise.”
 of 5 bubbles 26SteveD, 2 Mar 2017 | Read review
“take ear plugs”
 of 5 bubbles , 29 Nov 2016 | Read review
“Executive rooms are not worth the price”
 of 5 bubbles Zailie, 11 Jul 2016 | Read review
“I imagine all rooms were equally unacceptable for noise”
 of 5 bubbles marieh706, 15 Jun 2016 | Read review
“they are all good rooms”
 of 5 bubbles ReeseAgri, 20 Mar 2016 | Read review
5 of 5