I love the room so much and the room service was really great, loved having the ability to be lazy and stay in my room and order food to the motel that i was staying, we had ordered 2 suites for my mum and dad, and also for me and my bro, and we loved staying there even tho we stayed for only 2 nights i really wanted to stay extra nights so bad, we would 100% stay at this hotle again if we ever go to auckland again, my favroite thing on the menu was the bbq rib that i had stollen off my bros plate cause i loved them so much i would stollen them all if i was alloed and i was going to order some more, we were prevousely only going to stay for 1 night night but then we saw the weatherorecast and ordered for another stay because we were going to go to ranbows end but was going to change the date if it was raining on that day but then we went anyways and it was sunny all day and i had really wanted to go to the night rides so i had ordered more ticckets, I didnt realise they would clean our room so me and my bro were alittle embarresed because we had the room and a mess and they fully cleaned up our room…
Had my sons birthday all booked , however was cancelled the night before due to a covid case. From the beginning we dealt with Events manager through the entire planning stages, he was lovely and polite. But when i received the call from the "General manager" to advise cancellation so she says but was hard to believe. She had zero customer service skills and said "we have to cancel your event , do you want a refund or postpone? - straight up. And then, i asked her questions that she was unable to answer and instead got frustrated and HUNG UP on me. Negative attitude for a GM, im not sure if she is the right person to be dealing with situations like these - especially when it affects your business front on. I will not be recommending this place to any of my friends and family nor will i step foot back in this place.…
I arrived for my 1 night's stay and found the receptionist extremely helpful. The room I had been allocated was at the end of the corridor next to the emergency exit. Due to my inability to climb stairs comfortably, she arrange for my companion to let me in via this door, which included a slight incline in the ground surface to access from outside. My companion was able to access the floor via stairs, then let me in at the door.
This is the third time we have stayed at this hotel. The workers are always friendly and welcoming. Our rooms have always been clean and comfortable. The wifi is free and reliable. Free parking on site. The location is easy to find and close to the motorway and Sylvia Park. We haven't used the restaurant but the menu looks great and there is a pool area as well.
Booked a solo trip for an overnight stay to get ready for a meeting in the morning. The booking process was great and a breeze however entering reception at 7pm , stood there waiting while the receptionist just stared at her computer, when she finally assisted me i wasn’t feeling any warmth or welcoming feeling from here , maybe because it’s winter i don’t know . Anyways to the room , this place is really run down upon walking to my room , every step is a creak , carpets look about 50 years old. When i got into my booked room , it looked like it hasn’t been touched up in years , carpets coming out , and different patches on the floor . Dust on the coffee & tea sachets , rust in bathroom. When i walked over one side of the floor i felt a dip in the floor! Red stains of who knows what . The bed itself was uncomfortable to just sit on and also the bed frame looked like it had a fight with a cat. The aircon gave a off smell when turned on , and the atmosphere itself felt very worn down , i eventually checked out early not even staying the night , i was in there an hour max before i decided to go elsewhere. On the good end the pool side looks good , but if the inside looks like that imagine what the pool floor and kitchen in the restaurant looks like. Hopefully it improves and upgrades , it has potential.…
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