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Novotel Auckland Ellerslie Hotel

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72-112 Green Lane East, Greenlane, Auckland 1051 New Zealand
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (86)
Room & Suite (28)
Dining (10)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Greenlane
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Novotel Auckland Ellerslie is a premium hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport.
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Property amenities
Electric vehicle charging station
Paid wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Vending machine
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English
1160Reviews2Q+A100Room tips
Traveller rating
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Most Recent
dru842 wrote a review 8 Aug
Menai, Australia198 contributions116 helpful votes
Classic Novotel, clean rooms well laid out and catering well for the business traveller. Good meals, served by friendly staff are appreciated as there are a lack of dining options nearby, particularly for breakfast. Comfy beds with all the amenities, lots of charging and power options through the room. Wifi is solid and quick.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Book the breakfast if you don't have self transport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 3 days ago
Dear Andrew A, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards
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rossmY9589VU wrote a review Jun 2022
Katikati, New Zealand23 contributions26 helpful votes
Love this hotel. Staff are great and it is so handy to everything. Restaurant and bar have been nicely refurbed. Beds are super comfy and the rooms are a good size. The evening menu has been upgraded and has some lovely choices. Breakfast was great.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 16 Jun 2022
Dear rossmY9589VU, Thank you for taking the time in sharing your feedback with. It such a pleasure to read such an amazing feedback about the way the staff had provided service as well the beds being super comfy. I will be sure to congratulate the team on a job well done especially the Kitchen team, Exec Chef and all in regards to meal. We do hope to welcome you back in the near future. Warmest Regards, Varna Musalini
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Al wrote a review Feb 2022
1 contribution
2 weeks mandatory MIQ at cost of $3500.00. One warm meal in 2 weeks that was after I complained. Try cold bacon and scrambled eggs???? Ticked "gluten free" allergies, the food delivered was NOT Gluten Free. When I complained I was referred to the kitchen manager whom did not understand what Gluten Free was. I was lucky the chef was there as she knew what I was talking about, I was still delivered food with Gluten in it. The list goes on bottom line I will never use Accor again it took me weeks after to get some semblance of my health back from that stay.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian H wrote a review Oct 2021
Lalinde, France1 contribution
I was sent here for my Auckland MIQ. Very nice sized room, comfortable bed, nice sofa / lounger, large desk, a small bar fridge and a pleasant outlook. The bathroom was a good size with a nice shower. We had 3 choices for each meal including a vegetarian dish, I tried most on offer and they were excellent, very tasty and covered a wide choice of international foods. It's not a complaint, but in most cases the meals were too much and in the end I stopped ordering lunch and finished my prior evening meal...but it meant I did miss out on some other yummy looking dishes ! It was obvious they were using high quality ingredients and the meals made from scratch. Beverage included smoothies, plenty of bottled water, mineral water with fruit juice, Chi, a good range of tea and coffee in the room plus you could order barrista coffee for a small charge. We could go walking at least twice a day for 30 minutes in outside courtyard. The MIQ team from the various government departments were efficient and friendly. If you need to MIQ, this was a fine place to be allocated.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 28 Oct 2021
Dear 47BrianH, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. We wish you a safe journey. Warmest Regards, Varna Musalini Guest Relations Manager
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Stuart-Kiwi3 wrote a review Dec 2020
46 contributions56 helpful votes
Have had 2 weeks in isolation at the Novotel Ellerslie. It’s been way better than I expected. Great hotel with the best exercise area - large space for walking /running outside and the staff are most hospitable. In particular Parth the front desk manager who handled a difficult situation with grace and professionalism- excellent guy - thank you Parth. Also great thanks to all the security staff who have a tough job managing guests but do it with friendliness and kindness. Food great and rooms comfortable.
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 14 Dec 2020
Dear Stuart, Thank you for taking the time to share your feedback in regards to your stay at Novotel Ibis Auckland Ellerslie. I was very pleased to read that you enjoyed your stay as well as both hotel facilities. I will share your comments with the team; I am sure that this feedback will serve as an encouragement to them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I am looking forward to welcome you back to Novotel Ibis Auckland Ellerslie in the near future. Warm Regards,
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LawrySt wrote a review Aug 2020
Melbourne, Australia26 contributions3 helpful votes
Slow internet. Cold to luke warm food. The most uncomfortable bed I’ve ever slept in. We did have the carpark to exercise in for fresh air whilst wearing a mask, however it appeared this was optional for the security staff as they appeared to wear them around their chins or not at all.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 17 Aug 2020
Dear Lawryst, Thank you for taking the time in sharing your feedback about your stay with us. I will be looking into the internet speed to ensure it is at it's optimum standard. In regards to the meal you are more to welcome to let us know if you find the meals to be cold to lukewarm as we can get this rectified immediately however I have informed the Restaurant and Kitchen that meals are hot to the rooms. I have made a note about the mask. Once again thank you for your feedback. Warmest Regards,
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dgdevil wrote a review Aug 2020
Hell, Norway264 contributions362 helpful votes
If your NZ$3,100 managed isolation is at the Novotel (or Ibis) Ellerslie, you be driven insane by the appalling Internet, which now barely breaks 1.00 on speedtest.net. Under normal circumstances the Internet may be fine, but the hotel is packed, and the guests have nothing to do but stream and surf. The hotel's infrastructure cannot cope. There is an offsite helpdesk, but nothing will be done to relieve your pain. Bring books, and a shovel to dig a tunnel. The food's pretty good.
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Date of stay: August 2020
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 5 Aug 2020
Dear dgdevil, Thank you for taking the time in sharing your feedback with us. I am so sorry to hear your stay with us was not up to expectation due to the wifi in the room. I have made a note about the wifi speed and will be looking into the matter. Once again thank you for taking the time in sharing your feedback.
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wabus44 wrote a review Jul 2020
Whakatane, Aotearoa (New Zealand)4 contributions1 helpful vote
We arrived here in late June for our 14 days of managed isolation. In my view, we were fortunate. Staying put for 14 days is not pleasant, but the hotel staff have done everything they can to make our stay manageable. The front desk staff were are sincerely polite and always try to help with any issues. The housekeeping staff called every day and made extra effort to ensure we had what we needed for our stay. We received three meals a day, and they were of high quality. We were allowed on the immediate grounds, and these are pleasant. Considering the overall stress levels due to the circumstances, the kindness and calmness shown by all the staff here has been nothing but exemplary.
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Date of stay: June 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Varna Musalini, Guest Services / Front Office at Novotel Auckland Ellerslie Hotel
Responded 15 Jul 2020
Dear Wabus44, I would like to sincerely thank you for taking the time to compose a review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guest. Stay safe. Warmest regards,
Read more
Angus L wrote a review Mar 2020
Whangarei, New Zealand494 contributions115 helpful votes
We find this hotel clean convenient and comfortable. The staff are friendly and helpful. The rooms are clean and comfortable. The down side is paying for parking and also internet. Most hotels provide at least free wifi. The beds need upgrading as they are lumpy and old. Otherwise happy and will be back
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VarnaM5, Guest Relations Officer at Novotel Auckland Ellerslie Hotel
Responded 17 Mar 2020
Dear LeanneL78, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. I have informed the Executive Housekeeper about the beds and will be looking into the matter. In regards to the WiFi we do offer free WiFi to our members which is a free membership loyalty club. I do apologise this had not been shared to you during your stay. Looking forward to welcoming you back again. Warmest regards,
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Alneatz wrote a review Mar 2020
Wellington, New Zealand44 contributions34 helpful votes
Served purpose well, but having to pay additional for parking at this complex is ridiculous ! Room clean and tidy but one person on reception when arrived was not ideal and had issues with room access card so had to return to reception and wait again for one person working to assist.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from VarnaM5, Guest Relations Officer at Novotel Auckland Ellerslie Hotel
Responded 17 Mar 2020
Dear Alneatz, I do apologise there had been a delay in serving you. I have notified the concerning Head of Department are looking into the matter. I have made a note about the parking cost and congratulation on the newest addition to the family. We do hope to welcome you back in the near future to show the improvements we have made. Warm Regards,
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PRICE RANGE
US$102 - US$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel auckland ellerslie hotel greenlane, accor auckland ellerslie, auckland novotel
LOCATION
New ZealandNorth IslandAucklandGreenlane
NUMBER OF ROOMS
147
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Frequently Asked Questions about Novotel Auckland Ellerslie Hotel
Which popular attractions are close to Novotel Auckland Ellerslie Hotel?
Nearby attractions include Pop up Globe (0.4 km) and Amsterdam - Cheese, Fresh Produce & Grocery (0.9 km).
What are some of the property amenities at Novotel Auckland Ellerslie Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Novotel Auckland Ellerslie Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Auckland Ellerslie Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel Auckland Ellerslie Hotel?
Yes, parking is available to guests.
What are some restaurants close to Novotel Auckland Ellerslie Hotel?
Conveniently located restaurants include The Abbey Bar & Kitchen, Banque Oyster Bar & Eatery, and Sahana South Indian Restaurant.
Are there opportunities to exercise at Novotel Auckland Ellerslie Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Auckland Ellerslie Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Greenlane.
Are any cleaning services offered at Novotel Auckland Ellerslie Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Auckland Ellerslie Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Auckland Ellerslie Hotel?
Many travellers enjoy visiting Parnell (4.6 km), Eden Garden (3.1 km), and Auckland Town Hall (5.1 km).