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We thoroughly enjoyed our stay. The view from the open lounge windows and main bedroom was breathtaking. As two couples I appreciated the ensuite bathrooms for each bed room. Plenty of luxurious towels and beach towels were available from reception. Loved the recliner lounge chairs...More
On arrival, the manager did not even get up from his chair to greet us. The room was not ready which was not a problem at all, however we returned at the allotted time to find no one to check us in, a child seated...More
The apartment where we stayed (#6) was spacy and light.
Location is really nice, near the beach and it has a big, good bed.
However, it was not very clean (kitchen supplies & bathroom) and some equipment did not work (e.g. bedside lights).
Thank Fien D
Response from TheSandsWaiheke, Manager at The Sands - Waiheke IslandResponded 7 December 2017
Sorry, you had a bad stay with us at the Sands,
We will pass your concerns onto the cleaning team and get them to be more diligent in the future. The bedside lights do work the power switch on the wall just needs to be...More
Enjoyed a fruitful business conference at The Sands, where our group was looked after from start to finish - hosts went above and beyond (including ferrying our group to the restaurant down the road when it was raining). Catering was great, rooms were beautiful. 5stars,...More
Room was not ready when we arrived.. The dryer never worked. Hosts were not friendly. Bad smell coming from the broom closet. Maybe the septic system needs to be cleaned. The location was nice, but not worth the price. The worst service we received in...More
2 Thank chrisjrd39
Response from TheSandsWaiheke, Owner at The Sands - Waiheke IslandResponded 11 June 2017
Thanks for the feedback Chris, if you had told us about the problems when you were staying we would have addressed them at that time and moved you to a better apartment. Reviewing this after your stay meant we are unable to help you.