Margaritaville Riviera Maya Resort- Adults Only
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Margaritaville Riviera Maya Resort- Adults Only

Carretera Cancun - Tulum. Km 27.5 Bahia Petempich, Puerto Morelos 77580 Mexico

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About

4.0
#8 of 8 resorts in Puerto Morelos
4.4 of 5 bubbles
Location
4.6 of 5 bubbles
Service
4.0 of 5 bubbles
Value
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HOTEL STYLE
Luxury
Business

Location

Carretera Cancun - Tulum. Km 27.5 Bahia Petempich, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Cancun Airport
20.1 km
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Aerodromo de Playa Del Carmen
32.1 km
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10Reviews1Q+A4Room tips

Reviews
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Detailed Reviews
AuntieRobin wrote a review Feb 2024
Milwaukee, Wisconsin
3.0 of 5 bubbles
My sister and I just returned from our stay for 10 nights in a Oceanfront Paradise Swim Up Studio at Margaritaville Beach Resort by Karisma, Riviera Maya, Adults Only. I have given the review a 3 rating due to the fact that most travel sites has this listed as a 5 star resort rating and this is not near any of the other 5 star resorts I have visited in the Riviera Maya (i.e. TRS (both), Haven, Valentin Imperial, Excellence, Xcaret Arte, Iberostar Grand Paraíso & Paradisus La Perla) just to name a few. Don’t get me wrong this is a lovely & clean resort, the room was very nice (with the exception of the FREEZING Swimout pool) and all the staff were very welcoming, however given the various annoyances listed below that have been experience at every other 5 star Riviera Maya Resort, this should be rated as a 4 star and priced accordingly as well.

Annoyances (Again considering a 5 star Rating & Current Pricing)
None of the pools are heated & are FREEZING!!!!
No resort & room overview by assigned resort ambassador, nor any followup/check in after resort check-in
No slippers or flip flops to use in the tiled rooms or swimout patio especially when wet & slippery
Very limited Room Service Menu
Lunch restaurants continuously running out of food options (some option weren’t available for 7 plus days)
Limited restaurant options, especially for dinner
When the resort with the rooms that are currently open was fully occupied, there weren’t enough servers whether at the pool, pool bars or restaurants. On 2 evenings it took us over 2 ½ hrs to obtain our complete order and finish our dinner
No bags or baskets available in Joe’s Merchant when selecting room provisions
Need to carry room provisions from Joe’s Merchant back to own room
Pretty much only 1 evening entertainment option (band & Dj in the LandShark bar/restaurant)

I would like to call out employees that were always pleasant and made you feel special when encountered: Mari P. our assigned house keeper & Angel at the Salted Rim bar.

Would we return to Margaritaville Beach Resort by Karisma, Riviera Maya, Adults Only in the future, No unless the pools become heated and the pricing reflect more of a solid 4 star resort.
Read more
Date of stay: February 2024
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Don't waste the money on a Swimout as the pools are freezing & basically unbearable to swim in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MargaretShanghai wrote a review Feb 2024
Union, Kentucky
4.0 of 5 bubbles
If you are a person that wants to lay out in the sun and hang out in a pool all day drinking then this resort is for you. If you want to walk the beach or go exploring, then this is not the resort for you.
We stayed 6 nights, recommend asking for a room that overlooks the pools, all of those have an ocean view. We were in room 325 which had a great view. The rooms are clean, beds are very comfortable, with fridge, iron and board, hairdryer, bar area with variety of cocktail glasses, in all rooms. You cannot drink the water from the bedroom sinks, but they do give you plenty of bottled water.

Food was good, recommend the JWB Steakhouse and Frank and Lola’s. You need to make reservations as soon as you arrive as they book quickly. The breakfast buffet was excellent, with a wide variety of food.
There was not much day time entertainment, you make your own fun. There is NO BEACH, the resort literally sits right on the water. We love to walk beaches, and did so 4 days, but it is a little treacherous with the rocks and you definitely need water shoes.

The Landshark Bar had some good nightly entertainment and we enjoyed sitting on their deck oceanside for drinks and dinner. It is an adults only resort, so nice not to have kids running around.
Read more
Date of stay: February 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb F wrote a review Sept 2023
+1
5.0 of 5 bubbles
Pros:
The entertainment staff was everything. They made this vacation so much fun. Give them a raise. Our island ambassador Dafne was so accommodating and went out of her way to make sure we had everything we needed. Give her a raise too. The foam party was so much fun. It should probably be done twice a week for those who aren’t staying on a Saturday. The waitress by the pool bringing us drinks works so hard and did a great job. Give her a raise. The drinks were great too. The shows and scheduled activities made it so much fun. The rooms and the property are just beautiful. We enjoyed most of our meals.
We will definitely be back!

Cons:
No beach, big downer but luckily we are more pool people. The $120 charge to use sister property down the block for its beach. It should be free.
The salads weren’t great. Try chopping the lettuce and adding cucumber, tomato, black olives and balsamic dressing.
Add chicken tacos to the menu at the snack bar in the center. The other tacos available were really great. We had them every day for lunch because they were so good. There should be food service by the pool not just drinks, The taco boat in the pool should be free or maybe just a $20 charge for convenience, because it’s all inclusive food.
As you see most of the cons are just opinion and insignificant. Please see them as constructive criticism to make this resort even better. We will definitely be back.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elaine W wrote a review Feb 2024
4.0 of 5 bubbles
We choose this hotel based on its Trip Adviser review on Quality of Food and Standard of Hotel and we weren't disappointed.
The food is of a consistently high standard in both the buffet restaurant and the specialty restaurants.
The hotel rooms are amongst the best we have ever stayed in and are kept very clean.
The majority of the main hotel rooms overlook the pool areas where during the day the pool entertainment is very loud and by night the evening entertainment too loud. This was spoiling our enjoyment of the holiday so we got in touch with the holiday company who arranged with the hotel to have us moved to a quieter room which resulted in a wonderful upgrade to an ocean view suite! There are other quieter rooms which don't have pool or sea views but they don't get any direct sunshine.
The hotel also lists that there are water sports available at no extra charge (with the exception of scuba diving). There are in fact no water sports at this hotel.
We enjoyed the beach which is not directly in front of the hotel building but a short walk. The shore line is rocky which means a short walk to enter the water.
Special mention to some memorable staff who really brought a smile to our faces every day.
Joel and Ramon in the The Boathouse, Annabelis in the bar, the ladies in Joe The Merchants who were all was so friendly and welcoming. Last mention to Miguel at the Tennis/Pickelball courts, book at lesson with him and you won't regret it. We learnt Pickelball and are now hooked.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie B wrote a review Jan 2024
1.0 of 5 bubbles
"This resort was extremely disappointing. I have previously enjoyed my stays at some Margaritaville hotels in the United States, so I had high expectations for this all-inclusive resort. However, my experience was quite the opposite. The most significant issue was the apparent understaffing in every department, except perhaps for the bellboys. The restaurants were subpar, with long wait times, and it was extremely challenging, if not impossible, to secure a reservation at a specialty restaurant. The bartenders at the bars and the poolside servers were clearly overwhelmed. It seemed that the resort prioritized catering to corporate groups or outings. Given the numerous options in the Cancun area, this would unquestionably be my last choice for a future visit."
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Do not go here with all the other choices
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim S wrote a review Mar 2024
Minneapolis, Minnesota
5.0 of 5 bubbles
My wife and I just spent two weeks at this beautiful new, all inclusive resort by Karisma. We enjoyed our stay as the service, facilities, and food was excellent. We felt most welcomed by the outstanding staff who gave us great service wherever we went and made us aware that we were appreciated. Our butler, Armando, checked in with us daily to help us with dinner reservations and any other needs. We rate Armando as one of the best butlers that we ever had as six year members of Prestige Travelers. We made use of the well equipped fitness center and the great Spa which gave us the most relaxing massages. We will return.
Read more
Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: The resort has several large pools with plenty of lounge chairs, umbrellas, and towels for all...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Midmotravel wrote a review Jun 2024
+1
5.0 of 5 bubbles
We’re sad to be leaving tomorrow but enjoyed our time here. We had wonderful meals and meet people from all over. Our Butler was Karen and Ervin and they went above and beyond to make sure we enjoyed our vacation. Make sure you try the Chocolate Martini at the Salted Rim!
Read more
Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russ G wrote a review Mar 2024
Kidderminster, United Kingdom
3.0 of 5 bubbles
Bear with this review - it improves. However the start was terrible. When we arrived at the resort we were not greeted with a welcome but asked for passports and a credit card. A welcome drink did arrive just at the time we were informed that the room we had a confirmed booking for was not available. This did not come with an apology, just a statement that we were being downgraded as our room had been overbooked and we would be in a twin room! Not our King size swim up suite. After a 10 hour flight this statement without apology was not appreciated and we asked to speak to a supervisor , who did at least find us a king size room (after the gentleman - I use the term loosely - had already told us the hotel was fully booked and no king rooms were available!). This was shockingly bad customer service for our first contact at the resort - it was one star service, not 5 star service. My wife and I are well traveled and we have never experienced such bad customer service at check-in anywhere in the world.
We were not provided with any orientation to the resort and we were not informed there was a points system to use in the coffee shop to get provisions for the minibar in your room.
The next day Dafne (an ambassador for the resort) found us and sorted out our move to room we had booked and she helped with orientation, getting the app (again not informed at check-in about this) and how to book the A La carte restaurants.
Once we got to our swim out suite - it was a rally nice room with a great outdoor terrace for sitting out and sunbathing.
Breakfast at the Boathouse was very good with lots of choice and Rosa the lady at the egg station was great and never flustered even if a queue built up.
Landhshark and Licence to Chill were good for outdoor lunch and the buffet at Boathouse was also open for lunch.
Evening meals in the Al La Carte Frank &Lolas or The Steakhouse were hit and miss.
Our first trip to Frank&Lolas was good with fresh well prepared food. Our second visit was terrible ( we walked out before the service had finished). The service the second time was painfully slow and the food when it did arrive was burnt and should not have actually been served - we went to the buffet instead!
The Steakhouse was better with good service each time we went - The food itself was again sometimes better than others. There was also an extra charge for some of the steaks and other offerings. WE are used to Excellence or Secrets hotels where all of the menu is included such as lobster and tenderloin / fillet steak.
You could always find something to eat in the buffet if all else failed.
Landshark was great with a good atmosphere and very good pub food such as burgers, onion rings and fries. In the evening they did sometimes have live bands that we entertaining with a good atmosphere.
There was an overall lack of evening entertainment with no shows for the guests in the evening, just a guitarist/violinist/saxophonist at salted Rim occasionally.
The hotel did do the Superbowl well, rigging up a big screen outside as well as being able to watch at Landshark.
The final A La Carte restaurant was not yet open and it showed. The hotel was busy and there were not enough options for everyone.
The Bars in the day were great and able to cope with the numbers of guests. A few times in the evenings Salted Rim (the main hotel bar) was overwhelmed and the staff could not keep up with numbers of guests. There were long waits to get a drink.
There were no outside bars open in the evenings.
Dafne was great and helped out with information throughout our stay and she kept checking on us. Unfortunately after the way we were treated when we arrived the rest of the holiday was a little tainted.
The lack of entertainment in the evenings and inconsistent service - particularly in Frank & Lolas mean we would not return here. There are much better resorts in Mexico at the same price range, including other Karisma Resorts.
Read more
Date of stay: February 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Book the A la Carte's early as they get busy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ken K wrote a review Jan 2024
Kimberly, Wisconsin
+1
5.0 of 5 bubbles
Loving our trip here so far! Great vibe that is relaxed in a Buffet kind of way. We went to Secrets Moche last January and the vibe here is so much more relaxed with people just having fun and not trying to impress anyone. Super clean and great service so far. Weather could be better but it's way warmer than back in Wisconsin so all is well!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon S wrote a review Sept 2023
5.0 of 5 bubbles
We loved that this resort was brand new and not crowded. It’s small and easy to get around.

There are three dinner options with a fourth that will be complete soon. We felt like there were enough options on the menu that we didn’t mind there not being more restaurants. The food was better than what we’ve had in the past and it’s more Americanized. For lunch, they only have a special day or two where you can get food by the pool. However, the outside bar/restaurant that you can order from is right there close and so is Landshark. Landshark has indoor and outdoor seating (overlooking the water) and the other is all outdoor in the middle. Everything is SUPER close.
Dinner usually took about two hours at the Steakhouse and the Italian restaurant, which was longer than we were used to, but again, good food and great people working these restaurants. Armondo in the Steakhouse, as well as all of the workers were especially attentive and great to get to know.

Landshark had live music every night at 9. Good beer (also good food) on tap that they brew right there. The bands were top notch. One day a week they have a live band at the pool during the day as well. They have a foam party on Friday.

The entertainment staff was SO FUN and made a great team!! A huge shoutout to Kevoy, Metzli, Ozzy, Samantha & Brenda. They do an amazing job of entertaining, mingling with guests, and truly building relationships with those who wish to get to know them.
There are games and activities everyday at the pool around 2. Volleyball a couple times a day, and ‘aerobics’, which was not the traditional water aerobics, once a day. Depending on who was leading, it was a dance party and entertaining for those who just wanted to watch and not participate.

The staff in general was the best we’ve ever encountered! Bernardo & Didier in Landshark, as well as all the other guys that worked there, were super attentive and worked so hard to make sure everyone was having a good time. Their service was top notch, as was Patricia’s poolside. There honestly wasn’t a bad staff person there and I regret that I don’t have names of more of them. Great people!

There’s only a few feet of beach right now and it’s not the best beach walking area either, although we still went often. It’s not the typical area that you get in Cancun where you can walk a wide beach for miles. The beautiful pools and amazing people made up for it.

Everyone was super helpful if there was anything we needed at the front desk. Diego was great when he checked us in and continued to keep in touch with our family throughout the week.

The people and high quality of food and drinks make this resort. Book it and enjoy!
Read more
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheyenne1066 asked a question Dec 2023
Cleethorpes, United Kingdom2 contributions
Is there any smoking area at the resort
Answer from willo99
Cheshire, United Kingdom70 contributions68 helpful votes
Is there a dress code at this hotel for men.
Russ G wrote a tip Mar 2024
Kidderminster, United Kingdom68 contributions152 helpful votes
3.0 of 5 bubbles
"Book the A la Carte's early as they get busy."
Read full review
Jim S wrote a tip Mar 2024
Minneapolis, Minnesota9 contributions13 helpful votes
5.0 of 5 bubbles
"The resort has several large pools with plenty of lounge chairs, umbrellas, and towels for all guests. "
Read full review
AuntieRobin wrote a tip Feb 2024
Milwaukee, Wisconsin24 contributions7 helpful votes
3.0 of 5 bubbles
"Don't waste the money on a Swimout as the pools are freezing & basically unbearable to swim in."
Read full review
Charlie B wrote a tip Jan 2024
1 contribution
1.0 of 5 bubbles
"Do not go here with all the other choices "
Read full review
Not the right property for you?
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
$398 - $476 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MARGARITAVILLE RIVIERA MAYA RESORT- ADULTS ONLY - Reviews & Price Comparison (Puerto Morelos, Mexico) - Tripadvisor

Frequently Asked Questions about Margaritaville Riviera Maya Resort- Adults Only
Which popular attractions are close to Margaritaville Riviera Maya Resort- Adults Only?
Nearby attractions include Nauticos del Caribe (0.7 km), La Ruta de los Cenotes (1.1 km), and Bible Fellowship of Puerto Morelos (0.7 km).
What are some restaurants close to Margaritaville Riviera Maya Resort- Adults Only?
Conveniently located restaurants include Las Koras, El Sazon Jarocho, and La Cabaña Del Puerto.
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