Hotel Ojo de Agua
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Hotel Ojo de Agua

Av. Javier Rojo Gómez Con C/ Ejército Mexicano, Sm 2, Mz 2, Lt 16, Puerto Morelos 77580 Mexico
Traveller (174)
Room & Suite (33)
Pool & Beach (32)

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About

3.0
#37 of 43 hotels in Puerto Morelos
4.1 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.3 of 5 bubbles
Value

Welcome to Hotel Ojo De Agua, your Puerto Morelos “home away from home.” Hotel Ojo De Agua aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Parroquia Catolica de San Jose (0.1 mi), located nearby, makes Hotel Ojo De Agua a great place to stay for those interested in visiting this popular Puerto Morelos landmark.

Rooms at Hotel Ojo De Agua offer air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk, outdoor furniture, and beach chairs are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to Hotel Ojo De Agua, free parking is available.

While visiting Puerto Morelos, you may want to try some gyros at one of the nearby restaurants, such as La Sirena.

During your visit, be sure to check out National Reef Park of Puerto Morelos (0.4 mi), which is a popular attraction within walking distance of the hotel.

Hotel Ojo De Agua puts the best of Puerto Morelos at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Beach
Children's television networks
Full body massage
Baggage storage
Wifi
Outdoor pool
Massage
Neck massage
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Bottled water
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Budget
Quiet
Languages Spoken
English, Spanish, Portuguese

Location

Av. Javier Rojo Gómez Con C/ Ejército Mexicano, Sm 2, Mz 2, Lt 16, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Cancun Airport
20.3 km
See all flights
Aerodromo de Playa Del Carmen
33.3 km
See all flights
169Reviews22Q+A28Room tips

Reviews
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Detailed Reviews
4.0 of 5 bubbles
We have been returning to Ojo de Agua Hotel for the past 4 years, every year the experience of staying at this jewel of place is definitely improving.

The whole staff always make us feel at home, treating us in the most warmly and friendly manner you can expect, specially our dearest friend Salvador Magaña who is ready to attend every detail; from the reservations to the reception and departure Salvador is always there to make things easygoing.

Location is unbeatable, just a few meters from the beautiful and quite beach, 7-minute walk from Puerto Morelos main square and 30 minutes from Cancun International airport.

Just one block away there are several good eateries, restaurants and bars.

During our Motorcycle journeys throughout Mexico there are few spots like Ojo de Agua hotel at Puerto Morelos that meet the requirements to accommodate our groups as final destination, most of our clients always choose to stay a day or two after completion of the tour, just for the joy of staying a little bit more at this beautiful place.

Highly recommended!!!

Oscar Calderon
Mexico Motorcycle Adventures
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Date of stay: March 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristi C wrote a review Sept 2023
Columbus, Ohio
2.0 of 5 bubbles
Four stars is a very ambitious review at this property. The hotel is extremely dated. Rooms were uncomfortable and had limited amenities. Our friends staying across the hall in the same type of room at least had a broken curtain on their shower. We arrived on a day where the temperatures were close to 100° and it took hours to cool the room to a decent temperature because all of the air conditioners were turned off. The photographs look warm and chic and inviting but are extremely selectively taken. We had to carry all of our bags up three flights of stairs because there is no elevator. The best part of our stay was going down to the beach bar where the food was fantastic and drinks were not terribly expensive.

We were able to sleep for a night in puerto morales before spending the rest of our week at a local resort but did not feel safe or comfortable while here. Please do not look at photos and the carefully curated video of the property as think it is accurate or representative of your actual experience. I do not like to leave an unpleasant review but I also expect reviews and promo materials to be truthful and not qualify as a bait and switch.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ally Quin wrote a review May 2022
Val-des-Monts, Canada
3.0 of 5 bubbles
The staff are very. Ice and friendly. It is literally 20 steps to the beach. The AC is pretty crappy in the rooms but the beds are comfortable. You get a balcony, not a lot of pricey at all but if you’re just there to hit up beaches and night life, it’s convenient. 7 minute walk to outdo morekes square area and you have any restaurants and bar nearby, you get to enjoy the beach house area as well. you have to pay to sit at the restaurant area next door so stay in the brown chairs and bring your own booze to the beach to save paying a lot for beers . There’s a circle K 10 minute walk from it. The shower is spacious and the bathroom is well lit.
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Date of stay: April 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Chose a room at second level to avoid people walking in front of your balcony and seeing inside...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris R wrote a review Feb 2020
Crockett, Texas
1.0 of 5 bubbles
When checking into the hotel, First he charged us extra $20.00 for a microwave that was already in the room.He said we had to pay cash for it. i guess so he could pocket it. i asked how long we had if we chose to change our minds or cancel our reservation. Luis (the manager or main desk clerk) said we had the entire day. Unfortunately I went ahead and paid before looking at our room. Big mistake. After getting to our room we decided we did not want the room nor did we want to stay there.There was very loud music right outside our room, windows that did not lock, and the room felt dank and dingy. Within a half hour we went back up to the desk to tell him were had chosen not to stay. He would not refund ANY of our money! Over $900.00!
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Date of stay: January 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Don't stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristen H wrote a review Feb 2022
5.0 of 5 bubbles
This is not a luxury hotel but it is clean and safe and the location cannot be beat. No dressers or drawers, so you will live mostly out of your suitcase. Bring your own hairdryer, as the hotel has one but another guest may be using it when you need it. Shower in the morning when hot water is more plentiful.

The beach club directly behind the building is NOT associated with the hotel. To get to the hotel beach club and restaurant, take a left out of the lobby and another left and you can’t miss it. Wonderful breakfasts and friendly service from Jesus and Stephanie! At the beach club, reserve a Bali bed for about $60 USD per day which includes about $40 USD worth of food and beverage. Ask for Julie and she will take care of you! Get an hour long massage for only $50 USD.

Only a block from the hotel are wonderful restaurants and two blocks away is a huge grocery store for anything you may need, including an ATM.

The hotel also arranged for a cab to take us to the airport for only $30 USD including tip and the driver seemed genuinely delighted to take us. All in all, we had a wonderful time in Puerto Morelos and wouldn’t hesitate to stay here again!
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Date of stay: February 2022Trip type: Travelled with friends
Room Tip: Bring a hair dryer, shower in the morning, to go to the beach club, take a left outside the lobby...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TimmyMon75 wrote a review Dec 2020
Dallas, Texas
1.0 of 5 bubbles
Paid $203 for 4 nights through Expedia thanksgiving day. Delta canceled my flight and I alerted hotel. Arrived a day late. Upon arrival, I was told my Expedia reservation no longer existed since I arrived after 3 PM day after scheduled reservation. I was told
I must pay out of pocket for remaining 3 nights at $155. I called Expedia and was on hold forever . After days at the airport, I just wanted a room. I paid out of pocket
Returned home and Expedia told me the reservation was never canceled. I was lied to. Agents and supervisors from Expedia repeatedly tried to contact the hotel to no avail. When Expedia reached them, they tried to deny the refund despite the fact the room was already paid for
In addition, I arrived home to see a “double charge “ on my statement. In addition to being lied to about the Expedia reservation, they charged my card two times in the amount of $155
I was a repeat customer here. No more. I had to fight tooth and nail to get my refund from Expedia. Salvadore and the crew at the front desk lost a customer. Complete and total dishonesty
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda866 wrote a review Feb 2020
Lake Orion, Michigan
5.0 of 5 bubbles
This is not a luxury resort, it is basic but had everything we needed. The beach is right in front of the hotel with a great bar restaurant that serves the beach. It also had great music every day. Restaurants and the city center are all a very easy walk. Staff is super friendly and helpful.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelManNYC55 wrote a review Sept 2023
New York City
5.0 of 5 bubbles
This hotel is right on the beach and while providing basic amenities is perfect for my scuba diving adventures in Puerto. Front desk staff are lovely and helped me find a laundromat that could pickup/deliver same day. Rooms are cleaned of sand daily with fresh towels provided. I had the Seaview room which was wonderful. I’d recommend getting ground floor or one with balcony if you will have items to dry. I look forward to my next stay at Hotel Ojo de Agua!
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina M wrote a review Mar 2020
4.0 of 5 bubbles
The hotel is directly on the beach. The staff ( especially the cleaning staff and Estefania at the restaurant) were very friendly. We loved our room and our bathroom with the greatest view. Comfy, big bed, big, spacious room. Maybe more tv channels would have been nice.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim C wrote a review Sept 2023
Asheville, North Carolina
1.0 of 5 bubbles
While online the photos and videos portray this as a very clean, well kept, classy hotel the reality is entirely different. We arrived in the afternoon on a 92 degree, 90% humidity day and stepped into the lobby which was as hot and humid as the outside and immediately noticed how rundown and poorly kept the lobby was.

Once we checked in we discovered we had to carry our luggage up the stairs to the third floor, stairs that were barely wide enough for a suitcase and with no air conditioning or windows for a breeze. Or was hotter than outside and led to an equally hot hallway. Paint was faded, chipped, and generally appeared to have not been maintained in years.

Arriving at our room we discovered the air conditioning was off and the room was sweltering. We had a reservation and had confirmed the day before and could not believe we were sent to a room that was nearly 100F. The air conditioner sort of worked cooling the room to a barely tolerable 80.

Once we got past the heat we noted the terrible condition of room. The refrigerator was just sitting in the middle of the floor, not plugged in, door hinge broken. The shower was missing a glass door, the water came out brown, and the bed was lumpy and terribly uncomfortable.

So much more I could say to emphasize just how much the experience shown online was very curated and misleading.

I cannot recommend, even at the low rate or was a terrible experience.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desmei asked a question May 2024
Ontario7,372 contributions171 helpful votes
Does one pay for a spot on the beach if staying at the hotel?
Moniqoi asked a question Jan 2024
54 contributions3 helpful votes
Is there coffee?
Answer from Kristi C
Columbus, Ohio6 contributions1 helpful vote
not in the room!
Moniqoi asked a question May 2023
54 contributions3 helpful votes
Do you have coffee maker and small fridge?
Answer from Cardete1
Fort Lauderdale, Florida139 contributions47 helpful votes
Small fridge yes
Amie asked a question Jun 2022
Louisiana28 contributions
Does the hotel staff speak English?
Terry H asked a question Nov 2021
Warman, Canada12 contributions3 helpful votes
Are you open and do you have a shuttle
Sparklejammer wrote a tip Apr 2024
Calgary, Canada343 contributions131 helpful votes
3.0 of 5 bubbles
"3rd floor has small ocean views from deck. "
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Carla L wrote a tip Apr 2024
Boulder, Colorado69 contributions14 helpful votes
5.0 of 5 bubbles
"They take cash and credit cards here."
Read full review
jim g wrote a tip Jun 2023
Mexico City, Mexico2 contributions1 helpful vote
1.0 of 5 bubbles
"New owner is horrible. The previous people were so sweet. "
Read full review
Rudy R wrote a tip May 2023
55 contributions4 helpful votes
5.0 of 5 bubbles
"Wander over to La Sirena in the town square midday and ask to be seated on the rooftop. Amazing views / breeze!"
Read full review
Mike D wrote a tip Apr 2023
Valladolid, Mexico188 contributions21 helpful votes
3.0 of 5 bubbles
"There is an adult pool and a kids pool but everyone was in the adult pool. They do not keep the pool area clean or maintained. "
Read full review
Not the right property for you?
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
$79 - $118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ojo de agua hotel, ojo de agua puerto morelos
FORMERLY KNOWN AS
Collection O Hotel Ojo De Agua
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
35
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL OJO DE AGUA - Now $85 (Was $̶1̶3̶4̶) - UPDATED 2024 Reviews & Price Comparison (Puerto Morelos, Mexico) - Tripadvisor

Frequently Asked Questions about Hotel Ojo de Agua
Which popular attractions are close to Hotel Ojo de Agua?
Nearby attractions include National Reef Park of Puerto Morelos (0.2 km), Parroquia Catolica de San Jose (0.05 km), and Artesanías Alicia (0.4 km).
What are some of the property amenities at Hotel Ojo de Agua?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Ojo de Agua?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel Ojo de Agua?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Ojo de Agua?
Conveniently located restaurants include Matea Restaurante, La Choza Del Puerto, and Restaurante Contenedor Puerto Morelos.
Are there opportunities to exercise at Hotel Ojo de Agua?
Yes, guests have access to a pool during their stay.
Is Hotel Ojo de Agua located near the city centre?
Yes, it is 0.5 km away from the centre of Puerto Morelos.
Which languages are spoken by the staff at Hotel Ojo de Agua?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Does Hotel Ojo de Agua have any great views?
Yes, guests often enjoy the ocean view available here.
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