Hyatt Ziva Riviera Cancun
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Hyatt Ziva Riviera Cancun

Bahia de Petempich SM 12 MZ 31 Lot 14-02, Puerto Morelos 77580 Mexico
Traveller (2412)
KI - Mezcal, Ancho Reyes, Passion Fruit and Basil (Must Have Cocktail!)
Dining (174)
View from the Walk Out Suites
Pool & Beach (127)
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About

4.0
#25 of 43 hotels in Puerto Morelos
3.8 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled between the natural Bahia Petempich beach and the Caribbean Sea, Hyatt Ziva Riviera Cancun invites guests to experience our renowned all-inclusive luxury. Ignite your senses with dramatic ambiance, vibrant cuisine, local culture, modern framenities, and heartfelt service in a sophisticated resort atmosphere where everything is included. Surrounded by lush jungle and sparkling waters, uncover a true vacation paradise from the serene Zen Spa to the winding water park—with several surprises along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Water park
Babysitting
Valet parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Patio
Water park offsite
Waterslide
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
4.0
4.0 of 5 bubbles1,827 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Hyatt Ziva Riviera Cancun garners a mix of feedback; the atmosphere strikes some guests as vibrant with its lively entertainment, yet others find the noise level disrupts their peace. While the service receives praise for attentiveness, it's marred by occasional delays. Cleanliness is generally upheld in rooms and public spaces, though the beach's condition sometimes falls short. The location's nearness to the airport is a plus for some, but the absence of a pristine beach disappoints. Despite a wealth of amenities, including pools and dining options, additional charges lead many to question the hotel's value.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive

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Detailed Reviews
navytan1 wrote a review Jan 2022
Saint Louis, Missouri
5.0 of 5 bubbles
The service offered by staff is second to none. We had custom Indian and Mexican meals made by the chefs at the Mexican restaurants, we were impressed with this. A babysitting service is bookable before arrival through Aldo at concierge, our babysitter Billie who was incredibly loving with our toddler. Other staff like Jazmin from the cafe was also always showing care and attention for our son. The place and rooms are kept very clean - disinfected twice a day, every issue was seen to almost immediately, the entertainment is plentiful bit could be on a notice board (feedback given), the food at the 4 restaurants is spectacularly tasty and the breakfast buffet is excellent. Bar staff were always asking what you needed - Francisco, Perfecto, Antonio, Jorge are very talented and knowledgeable. Request a room away from the apitheatre if you have a baby, Christmas period entertainment was loud and went on until late. We hired a car as we wanted to explore the cenotes and local town, great location, everything was 20 or so minutes away.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Ziva Riviera Cancún, Marketing at Hyatt Ziva Riviera Cancun
Responded 4 Jan 2022
Dear navytan1 We appreciate that you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in the not too distant future. With Service From The Heart, Fernando R. On-Property Community Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kc_dude wrote a review Dec 2021
Dallas, Texas
5.0 of 5 bubbles
Good:
1. The staff is the best. Almost 100% of the people are friendly, smiling and greet you every time they come across any guest anywhere.
2. Great fitness and activities and amazing staff. Kudos to Andres. Some interesting activities with coconuts, animal moves boot camp and run on the beach.
3. Dedicated Elite check in area in the club and Miguel/Diana made it pleasant.
4. The Club has some high-quality quick bites and desserts.
5. Spa staff is amazing and the massages and hydrotherapy were very relaxing.
6. All the restaurants are very good.
7. Nicely set up excellent quality buffet. Fresh juices and fruit are delicious.
8. Food stalls set up outside in different places different times every day
9. Nightly entertainment is good
10. They have a separate vegetarian menu for all restaurants.
11. They include 2-3 mocktails on every menu.
12. There is a web app that can be used for restaurant menus
13. The place is not crowded and feel like you get personalized service
14. A beautiful Gazebo on the beach
15. Aqua bikes are available in the pool
16. A huge two people jetted tub and rain shower in large bathroom

Bad:
1. There is no clear listings provided anywhere about daily activities. There is one generic sheet and one in gym but they should keep a detailed activities list/locations in the app or on TV or print outs. Even staff could not provide details.
2. The beach is rocky and sea weed. So not much swimmable area. But several pools to enjoy.
3. Did not like the oriental restaurant food. This is the only odd ball and every other place is great.

Notes:
1. It looks like except for few suites, all rooms may be exactly the same as they all show same size and only location may be different.
2. The walk out type are most expensive but they are not really swim out but you walk out over grass to a pool. So personally, I prefer ocean view on higher floor than expensive walkout.
3. Free Covid test at check out
4. Masks are not enforced and it is up to the guests to wear or not. All staff were always wearing masks.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Ziva Riviera Cancún, Marketing at Hyatt Ziva Riviera Cancun
Responded 3 Jan 2022
Dear kc_dude We appreciate that you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. Thank you very much for your detailed suggestions. Our guests’feedback is truly important to us and we will carefully review all your remarks. We sincerely hope we can have the honor of being your hosts in the not too distant future. With Service From The Heart, Fernando R. On-Property Community Coordinator
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
hd2pls1 wrote a review Mar 2022
Fairfax, Virginia
5.0 of 5 bubbles
Beautiful beach, shallow calm water, numerous swimming pools, water-slides and a kiddie pool are complimented by lush landscaping and beautiful lighting. Large rooms with bright baths and oversized showers have plenty of space to unpack and spread out.

Amazing entertainment staff offering lots of activities; from morning exercises through afternoon pool volleyball, and wrapping up with the evening performances and games. We especially enjoyed the morning Zumba and noon aquaerobics classes for the high energy they offered. Thank you Gabriella, Freiya, and all.

We observed lots of families having good times together. We also noticed lots of couples sampling all the tastings and dining experiences. Overall a high very quality experience, without the outrageous party frenzy and late night scene.

There are Hyatt staff everywhere, and wow are they friendly and welcoming! We were greeted by bell-staff that spoke excellent English, as did the front desk staff, and all made the accommodation process quick and easy (thanks Eric). Housekeeping did a fabulous job of freshening our room while we were out, providing towels whenever asked, and turning down the sheets while we were at dinner.

The concierge set up reservations for several special meals offered, like surf/turf dinner at Habaneros Oceanside grill and also the Teppanyaki grill. We tried almost every restaurant and they were all quite good, each offering several entrees that were more creative and artful than typical resort classics. Please excuse me if I get the titles wrong, but we also met the head chef Salvatore and assistant food manager Alejandra on two occasions as they asked us how they could improve or make the food offerings even more special, which we found very charming and friendly.

Allow me to also spotlight Jose Ortiz and Jorge for their Mescal, Tequila, and wine expertise, and the artisanal cocktails they make at the lobby bar. Graciela and her staff at Rue de Rivioli were very attentive and willing to make little changes to the menu offerings that made each meal with them very special. Mario and the lunch crew at Habaneros remembered our preferences and made sure to offer them again whenever we returned. Others we remember for their energy and kindness include Anita, Margarito, Rodrigo, and way too many others whose names escape me (my apologies). The Roots sandwich, ice cream, smoothie and bakery restaurant is excellent, with a very accommodating crew (including Riena and Monserat). Thanks to all.

We had a great week here!

PS- If my title is confusing, imagine taking a cab to the wrong hotel in Cancun and then having to take another cab to Puerto Morales where this hotel is actually located (see Google maps). We spoke with three other guests that made the same mistake. Perhaps Hyatt branding could clarify the name.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Ziva Riviera Cancún, Marketing at Hyatt Ziva Riviera Cancun
Responded 16 Mar 2022
Dear hd2pls1 We appreciate that you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in the not too distant future. With Service From the Heart, Fernando R. On-Property Community Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DerrikDoubleD wrote a review Oct 2021
1.0 of 5 bubbles
Why is this resort open?
First the positives
Food, perhaps the best food ever experienced in an all inclusive. Original recipes and a massive variety including loads of sea food (this seems rare in most all inclusives)
Staff, fantastic and friendly. Thank you Mikel(beach), Mario, Roger, Alejandra(coffee) and Juan(mixologist) for being amazing hosts.
Beach, I find it ironic all the negative feedback about the beach. Having been to a few all inclusives it seems to me most people congregate at the pool, not the beach. I swam daily in the ocean here with a snorkel and with all the natural beach (yes sea weed) there were loads of fish and wildlife to view. My understanding is it is a protected area which is probably why its so 'natural'. Plenty of pools too.
Spa is not yet open, why is it advertised as being part of the hotel.
Coffee shop is also not open. There is a make shift coffee shop which will use a Nespresso machine to make a cup, but its far from premium. The normal Ziva coffee shop is listed as being part of the package, its not or at least yet.
Rooms, while nice hardly feel new and we were in two.
Elevators break hourly it seems. Our first room on the 4th floor did not have an operable elevator twice in the first 24 hours. I wouldn't mind that so much however I am nursing a bad knee and wow was that not expected!
Lastly the shower and/or water pressure in the rooms, non existent. The water goes from hot (very) to cold (also very). Be prepared to jump in and out of the shower spray depending on temp. And I cannot emphasize enough how true this is (hopefully I can post a video of said spray).
After our first night we asked to be transferred to the other Cancun Ziva. Our options were to check out and get a refund in 3-4 weeks and make our own reservations at Ziva, or anywhere. Really sad they could not just move us over, it would have rectified all the disapointments. I will add that once (and if) you talk to a manager they will tell you its been pretty common for people to check out early and go somewhere else. In our two visits to the front desk we heard other guests complaining about the same things.
As a new, or newly renovated hotel, this place is horrible, and to pay a premium price I tend to expect to have a few things.
This does not live up to the Ziva name, or expectation and the hotel did nothing to make it right. Because of this it is likely our last trip to any of the Hyatt brands. We paid $400/night for a marginal at best hotel room.
Hyatt,
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando R, Marketing at Hyatt Ziva Riviera Cancun
Responded 25 Oct 2021
Dear DerrikDoubleD Thank you for sharing your feedback through TripAdvisor. Your comments are truly valuable for us, as they allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. With Service From The Heart, Edith C. Assistant General Manager
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BCbyTheBay wrote a review Aug 2022
Clearwater, Florida
4.0 of 5 bubbles
Overall we had a great experience. I found the staff to be extremely friendly and always trying to help. There were a few "organizational" bumps in the road where I think the staff was maybe not organized or setup as well as they could have been. Those led to a couple of minor service frustrations, but nothing that was on the level of ruining my vacation or anything. I certainly would not agree with the other review characterizations of the service being bad overall. The food was great, but I'd be a little concerned about there not being enough different offerings if I was going to be there for an extended period of time. We were there for four nights and it was great for us.

The seaweed on the beach comments are a little over dramatic. There is definitely a lot of sea grass that rolls in this time of year (evidently it's seasonal), but again - I found that the staff was working their tails off to address it. They were constantly battling it to keep the beach clean. We spent multiple afternoons on the beach and it was fine. It's not the best beach in the world overall, so if that's your deal killer, then be aware. There are plenty of very well maintained pools with various levels of crowds, noise and amenities where you can hang out if you don't need to get your feet sandy.

Our 8 year old loved the water park and the kids club staff kept him entertained for a couple of half day periods. They were also extremely friendly and went out of their way to explain the schedule of activities each time that we popped in.

The hotel puts on a different little talent/music show each night outside of the main building. This typically isn't the sort of entertainment that I go for, but I found all of the ones that we caught to be entertaining and surprisingly professionally produced given the smaller crowds they were playing for. Our 8 year old loved those as well.

The one thing where I think they're missing the boat (no pun intended), is in a lack of water sports equipment. It seemed like the perfect location to take out some kayaks, paddle boards, small sailboats, etc. but I didn't see anything along those lines available. There may be some sort of safety/insurance consideration that I'm not aware of if the water gets more dangerous outside of their immediate beach area.

Overall I thought this was a great resort, with a great staff and I'd head back again.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando R, Marketing at Hyatt Ziva Riviera Cancun
Responded 17 Aug 2022
Dear BCbyTheBay Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hyatt Ziva Riviera Cancun. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As is our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best service. We look forward to the pleasure of having you return to our resort soon. With Service From the Heart, #HyattZivaRivieraCancun
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Ashlie M wrote a review Mar 2022
4.0 of 5 bubbles
We are on day 5/7 at Hyatt Ziva Riviera Cancun and everything has been wonderful so far! The food is amazing at each and every restaurant we’ve tried. Service can be a bit slow but well worth the wait.the little cafe The Roots was also very wonderful. They serve great lattes and desserts. And if you want a basic panini or sandwich during the day, this is the spot.

The nighttime entertainment at 8:30 has been fantastic- it has been the highlight of the day for our 4year old. The shows offered are of great variety Fire Show, magic, dancing, etc. and during the day the entertainment staff do their best to engage you with fun activities. One day we did bungee jumping, another day we did rock climbing- so much fun, right at the resort.

We visited the water slides and kid’s water park several times which is well equipped, well staffed and very clean. The service is wonderful.

We joined the outdoor fitness classes with Andres every day so far and have so much fun with him while also staying fit on vacation! Andres is very likeable, no pressure but very motivating. His routines are super creative (on the beach circuit or on the grass with steps and resistance bands). We look forward to seeing him in the mornings! Thanks Boss:)

The rooms are clean, well laid out and cozy. Everything worked well and was restocked upon our request. We have a pool swim out room which is lovely. Basically our own private pool.

One small thing this afternoon: some staff came to our room to “spray disinfectant” for the covid protocols. We were confused as we had some things laying around the room which we apparently didn’t have to move. We were told we should leave but for an undetermined amount of time…. It was a bit strange.

The beach is Meh! I think this is the biggest disadvantage for this hotel. Very small and a bit hilly. Not crowded at all which is a plus but nothing really special. In the mornings most days, there has been a ton of seaweed washed onto the shore but the staff work hard to clear it up quickly.

All in all, a great resort. This place has a great foundation, a big heart and everything it needs to be wonderful. The staff are amazing, continue to find efficiencies and this hotel will continue to be amazing!

Thank you for a great stay!
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Date of stay: March 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Ziva Riviera Cancún, Marketing at Hyatt Ziva Riviera Cancun
Responded 16 Mar 2022
Dear ashliem812 On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It is a pleasure to read through such a detailed overview of your visit. Thank you very much for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks. We look forward to having the honor of welcoming you back and providing a truly remarkable experience. With Service from the heart, Hyatt Ziva Riviera Cancun
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Ashley M wrote a review Feb 2022
5.0 of 5 bubbles
This resort was absolutely amazing. We traveled here with our 4 kids under 9 (one of whom has special needs) and my mom (who uses a walker). The staff from start to finish were amazing. You couldn't pass anyone whether they were cleaning or providing service without them offering to help.

Alex and Jorge on the entertainment staff are phenomenal and go out of their way to accommodate everything..even making time for my son with autism to jump on the exercise trampolines (which he uses at home for therapy), or playing one on one soccer with my 8-year-old when no other guest showed up to the activity. Eduardo in the Breeze bar is the most lovely person always offering to help and find the perfect beverage. Cecelia and Luis by the pool are always around to provide excellent service.

The food at this resort was amazing, while due to numbers it's not logical to have all the restaurants operational every day, the staff in any of the restaurants will find a way to accommodate anything you want.

A special shout out to Diana in the main lobby who took my daughter's lambie (ovihita) to the laundry to be dried when it suddenly fell in the bath at 7 pm.

Vania, Manuel, and Rodrigo in the main bars in the evening are amazing and always there to make great drinks and the staff at Roots will find whatever you need!

We will be back again next year and for years to come!
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Date of stay: February 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Ziva Riviera Cancún, Marketing at Hyatt Ziva Riviera Cancun
Responded 2 Mar 2022
Dear T9497WLashleyf We appreciate that you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in the not too distant future. With Service From The Heart, Fernando R. On-Property Community Coordinator
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DaJuan B wrote a review Oct 2021
3.0 of 5 bubbles
Let me start off by saying that Adrian and Christian out butlers were amazing! They really are the only reason why we decided to stay. Our cabana butler Abel was great too as well as Jose Critz at Infusions and Katia the spa manager. Other than the service, this hotel should not have been opened yet. The spa is closed , so they do massages on the beach. Massages were great, but you can hear the machines from work being done on the hotel, people from their rooms and walking by on the beach, and the music from the pool, which isn’t relaxing. I’m an Explorist and every time I book a stay, the concierge reaches out to me, but I had to reach out to them first by calling Hyatt to get everything setup for my fiancée’s birthday. Our check in process was horrible, our room wasn’t ready, so we had to change in the bathroom after being told the spa hours, then finding out it was closed. The club lounge was also closed. You would think they would communicate that certain things weren’t open and offer a discount but they didn’t. The water pressure in the room was inconsistent and the temperature would go from hot to cold in an instant. They have top shelf drinks which are great but too sweet, which is expected from a resort. The food was nasty for the most part it was always cold. Ki is nasty so don’t go there but the steakhouse and Italian restaurants were good. I think I got sick from the French restaurant. There are only 3 open each night with no reservations so you may have to wait. The entertainment sucked and the music at the pool was a constant loop of electronic music, they didn’t have the vibe right. The cabanas were cool and they have different packages but there are only 9 so I imagine they will not always be available when they reach full occupancy. The beach had too much seaweed to access it even though they cleaned it daily, it was too much to manage. The swim up rooms weren’t swim up as there was grass in between the balcony and the pool. The hotel was at about 30% occupancy and somehow the food still came out cold. The resort shuts down at 11 so no drinks or food available after that. Only food you can get is room service, which is also cold. The breakfast was the best at the buffet and the ice cream is really good too. We booked the master suite with point and paid for 2 nights but I don’t think it was worth it. I’ve stayed at the Hyatt Ziva Cancun and Cabo and that was a much better experience overall.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando R, Marketing at Hyatt Ziva Riviera Cancun
Responded 25 Oct 2021
Dear dajuanb We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of problems encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. With Service From The Heart, Edith C. Assistant General Manager
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willtravel2009 wrote a review Oct 2022
Tennessee
4.0 of 5 bubbles
We so enjoyed spending a long weekend over fall break at the Hyatt Ziva Rivierra. Temps ranged from mid to upper 80’s and most days were a little overcast with occasional sprinkles. Yes, some areas of the resort are a little dated and there was maintenance/painting taking place, but you can so easily look past that to what amazing beauty the property does have to offer.

We stayed in a junior suite overlooking the water slides (building 9). The room was spacious and there were enough drawers and closets for our family of 4 to unpack. The location was perfect for us, but building 9 is right by the stage and it is very loud at night. We loved the shows though and we weren’t sensitive to the noise. We enjoyed the food at every restaurant but Roots and La Parrilla were our favorites. The staff was fantastic and we appreciated the entertainment team and fun activities throughout the day (contests in the pool, team sports, and even wax hand dipping).

Recommendations: Based on some other reviews, we brought our own floats and lent them out to friends at the water park. The blue slide is so much fun on a float but they are expensive to purchase at the resort-bring your own! I wish there were more hooks to hang wet bathing suits on in the bathroom-we had two hooks for towels/suits/clothes etc. I would suggest bringing command hooks or a hanger with multiple hooks. Finally, service is the mornings was a challenge. The Buffett opens at 7:00 but, if you are an early riser and wanted coffee before that, Nespresso in the room is your best bet. Trying to order a pot of coffee/breakfast room service was discouraging.

Overall, great family weekend!!
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Building 9 is loud at night Bring your own floats for water slide
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando R, Marketing at Hyatt Ziva Riviera Cancun
Responded 12 Oct 2022
Dear willtravel2009 We appreciate that you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in the not too distant future. With Service From The Heart, #HyattZivaRivieraCancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt P wrote a review Apr 2022
+1
5.0 of 5 bubbles
We enjoyed our one week stay for spring break at the Hyatt Ziva Riviera Cancun. Our 6 year old daughter went to Kids Club daily and enjoyed it. The crafts and activities were fun for her, and the staff (especially Kimberly, Ximena, and Felisa) made her feel welcome and kept her busy so we could have some time to ourselves. The pool and poolside service was the next highlight. Marcos did a great job keeping our glasses full and bringing us our poolside lunches. The people working by the pool were friendly and remembered our names and preferences. Food at this resort was all around great, we tried most of the restaurants except Balik and the adults only French restaurant. Fish tacos at Habaneros, pepperoni pizza poolside, and the taco carts were some of the highlights for us. Breakfast at the buffet had a lot of variety and was plenty to keep us full until lunch. And the ice cream/coffee shop was a hit for both grownups and kids. The pools were large and clean - we are early birds and never had trouble getting chairs or an umbrella although this could be a problem later in the day. We enjoyed using the cabanas 3 days. There were frequent activities, games, exercise classes, and sports going on throughout the day at the main pool, the water aerobics class with Jorge was especially fun. If the noise at the main pool is too much, there are several other quieter pools to enjoy. The waterpark is great if you are there with kids, and several afternoons there were additional fun activities like wax hand making and a bungie-trampoline. The beach has some coral/rocky parts, the seaweed seemed to come and go depending on the day. We went down to the beach every day to walk around or collect shells, but didn't do too much swimming or sitting there. We went to several of the evening shows, which our daughter really enjoyed as did many of the other kids we met during our stay. Our room (9303) had a waterpark view with a decent view of the sea beyond the slides. The room was large, clean, and comfortable, but we had repeated trouble with our toilet plugging, despite maintenance coming several times. This was really our only complaint about the resort. The staff at the resort are friendly and hard-working, they put in a lot of effort to make you feel welcomed and ensure a fun vacation. We would recommend this resort, especially for families, and would return again!
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Date of stay: April 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Ziva Riviera Cancún, Promocionar at Hyatt Ziva Riviera Cancun
Responded 4 May 2022
Dear mattpA5074SZ, We appreciate that you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in the not too distant future. With Service From The Heart Edith C Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric M asked a question Jun 2024
Windsor, Canada1 contribution1 helpful vote
Are you allowed to use Hyatt Zilara facilities if staying at Hyatt Ziva Cancun?
CalgaryAB7nights asked a question Apr 2024
4 contributions8 helpful votes
What day and what pool is the foam party at?
Answer from Jetsgirl4sure
Winnipeg, Canada70 contributions21 helpful votes
Its in the main pool on Saturday. We missed it unfortunately b/c we flew in and out that day.
Evelyn S asked a question Apr 2024
Park Forest, Illinois83 contributions5 helpful votes
Which resort are closer to the dolphins swim
Evelyn S asked a question Apr 2024
Park Forest, Illinois83 contributions5 helpful votes
I need an email address for this hotel please
Answer from Red456838
Ottawa, Canada208 contributions104 helpful votes
The seafood restaurant by the the mail pool (becomes the roadhouse for dinner) is a sit down option. It offers drink service bit is a buffet self-service.
wendy N wrote a tip 2 Jul
1 contribution
1.0 of 5 bubbles
"Don’t go here"
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ron wrote a tip Jun 2024
Grayson, Georgia3 contributions
2.0 of 5 bubbles
"Bring everything you need . You don’t want to buy anything from the shop here at the resort . It’ is triple the price very very expensive ."
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Hannah P wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"make sure to grab a chair at the main pool so you can be close to all the activities"
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Jennifer K wrote a tip Jun 2024
New Jersey6 contributions1 helpful vote
2.0 of 5 bubbles
"Don't Go"
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Stephanie wrote a tip Jun 2024
Michigan1 contribution
5.0 of 5 bubbles
"Make reservations if you want a specific restaurant for dinner, otherwise you’ll have to wait for a spot. "
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Not the right property for you?
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
$458 - $659 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
438
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT ZIVA RIVIERA CANCUN - Hotel Reviews & Price Comparison (Puerto Morelos, Mexico) - Tripadvisor

Frequently Asked Questions about Hyatt Ziva Riviera Cancun
Which popular attractions are close to Hyatt Ziva Riviera Cancun?
Nearby attractions include Croco Cun Zoo (3.2 km), National Reef Park of Puerto Morelos (5.2 km), and Unico Beach (4.5 km).
What are some of the property amenities at Hyatt Ziva Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Riviera Cancun?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Riviera Cancun?
Conveniently located restaurants include El Charro, Matea Restaurante, and La Choza Del Puerto.
Are there opportunities to exercise at Hyatt Ziva Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Riviera Cancun have airport transportation?
Yes, Hyatt Ziva Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Ziva Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Ziva Riviera Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hyatt Ziva Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.
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