The Fives Oceanfront – Riviera Cancún
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The Fives Oceanfront – Riviera Cancún

Av. Javier Rojo Gomez Nte SM-02 MZ-25 Lote 1, Puerto Morelos 77580 Mexico
Traveller (1251)
Pool & Beach (108)
Junior Suite
Room & Suite (87)
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About

4.5
#20 of 43 hotels in Puerto Morelos
4.5 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In direct contact with nature, The Fives Oceanfront Riviera Cancun is located in front of the Puerto Morelos Reef National Park. This magnificent site is part of the barrier reef known as the "Great Western Atlantic Reef Belt" (also known as the "Great Mayan Reef"). Just a few minutes from Playa del Carmen, you will find a very scenic town called Puerto Morelos, which preserves part of its original essence as a fishing village. From the sea to your table. You will taste delicious fish and seafood courtesy of a cooperative agreement with the local fishermen. Immerse yourself in the striking underwater environment in one of the most diverse destinations for snorkelers. You will be able to appreciate 360º ocean and mangrove views from a breathtaking rooftop. Taste the delicious Mexican Omakase style cuisine with inspirations from Mexican cantinas in this fabulous place. Have a nice walk along the beautiful beach between the soft white sands and the crystalline waters of the Caribbean. Discover assorted culinary offerings, with fresh and healthy ingredients of Caribbean dishes such as the Romarley Beach House, an innovative food concept. Great connectivity. It is the only one of its kind in the area, just 20 minutes from the airport. You will find yourself face to face with the majestic ocean due to the exceptional views you enjoy from the top of your room. Explore a variety of 1, 2 and 3 bedroom residences with private terraces including a plunge pool overlooking the ocean. Upon entering this space, you'll marvel at the contemporary and creative design with Boho-Chic details. Take it down a notch in the infinity pool to relax, exercise and cool off after an adventure-filled day. Kick-Off your day invigorated with a cup of coffee from our Marley Coffee station. If you're joining us for a longer stay, this residential space is ready to accommodate your every need for both relaxation and work.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Boating
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Yoga classes
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Diving
Water sport equipment rentals
Windsurfing
Fishing
Walking tours
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Additional bathroom
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Sofa bed
Complimentary toiletries
Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Boutique
Languages Spoken
English, Spanish

Location

Av. Javier Rojo Gomez Nte SM-02 MZ-25 Lote 1, Puerto Morelos 77580 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Cancun Airport
19.6 km
See all flights
Aerodromo de Playa Del Carmen
33.9 km
See all flights
4.5
4.5 of 5 bubbles625 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Fives Oceanfront – Riviera Cancún is lauded for its amenities, including a stunning beach and rooftop pool, and its prime location near Puerto Morelos. Guests have called out the hotel for its stylish bohemian vibe and spacious rooms with private balconies. While the staff's friendliness often earns rave reviews, some travelers have experienced uneven service quality. Despite the cleanliness being a strong point, housekeeping can be hit-or-miss. Moreover, a few guests warn about the hotel's value, pointing to steep fees and inconsistent pricing.
Location
Convenient
Atmosphere
Bohemian
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Relaxing

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Detailed Reviews
Mandy B wrote a review Apr 2021
5.0 of 5 bubbles
My friend and I had an amazing time on this trip. Puerto Morelos is so beautiful and relaxing and our trip here was phenomenal. The people were so kind and helpful and we felt truly supported in every need we had during our stay at the hotel. The rooms are well kept, clean, and tidied with care each day. The pools provided a space for sand-free cooling when desired, which we greatly enjoyed. The rooftop pool with an amazing view of the ocean and surrounding area of Puerto Morelos was breathtaking. The food had a good variety as well as a specials menu that changed daily for a little something different each night. The beach is kept clean, raked free of seaweed and debris, which was an added bonus. There was morning rooftop yoga included for free with our stay which was lovely. We felt incredibly confident in everything we did during our stay because the people in the hotel were so supportive- the desk staff held our bags and let us change so we could enjoy the pool while we waited to check in (we had an early flight), they called us taxis when needed, the staff gave us very helpful food/entertainment suggestions, the housekeepers were so kind and helpful when we needed things or had questions, and our 'trip ambassador' was there to show us how things worked in our room and assist with booking tours during our stay. We enjoyed everything about this visit in Puerto Morelos and would highly recommend this location to others.
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Oceanfront – Riviera Cancún
Responded 26 Apr 2021
Dear MandyB71319, Thank you for sharing the review of your amazing experience at The Fives Oceanfront Puerto Morelos. We are sure your review will help many people with future vacation choices, as we always strive for delivering excellent service and memorable experiences, your positive feedback is indeed encouraging us to continue doing our best to look after our valuable guests. We look forward seeing you again at our beautiful boutique hotel for many occasions more! Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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AntiGravity wrote a review Mar 2021
Las Vegas, Nevada
5.0 of 5 bubbles
I cannot say enough about this place. It has stunning pools and beachfront location. The sand is fine powder and the waters at the beach are very calm, because it is protected from the tides by a coral reef. Swimming in this beach is like swimming in a pool. The food was gourmet all the way. We did the all-inclusive package, which I highly recommend. Sometimes the food at all-inclusive hotels can be repetitive and manufactured. Here, every dish was fit for foodies. There is only one restaurant, but it has a very extensive menu, including freshly caught seafood and many healthy options. I have to give special shoutouts to Pedro and Jenny who looked after us throughout our stay, Miguel the server who took great care of us at the beach club, and Edgar a wonderful server at breakfast. Finally, it is dog-friendly. We brought our chihuahua and got to take her everywhere with us, including the beach club. There was an extra charge for the pet but we loved being able to include her with all our activities.
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Date of stay: March 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Oceanfront – Riviera Cancún
Responded 17 Mar 2021
Dear AntiGravity, Thank you for sharing the review of your amazing experience at The Fives Oceanfront Puerto Morelos. We are delighted to read that your trip was perfect enjoying our beautiful beach, modern facilities, delicious food & drinks and excellent service. We are sure your review will help many people with future vacation choices. We are also glad that you were able to enjoy with your chihuahua in our pet friendly hotel. We look forward seeing you again at our beautiful boutique hotel for many occasions more! Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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gabriela corona wrote a review Apr 2021
+1
5.0 of 5 bubbles
I have been to multiple resorts and hotels in MX as it is usually my vacation spot of choice. I came across The Five and Romarley Beach House on my last visit this April and this place more than perfect! I was instantly wowed with the aesthetics of this property. The property itself if stunning, the views from the rooftop bar are breath taking from one side being a natural preserve where you watch the sunset and the opposite side you have a beautiful infinity pool with the illusion of it going into the view. This crystal blue sea is stunning and can you believe there was no seaweed on shore or in the water ! Which by the way you can swim out and snorkel there or take a boat to for a low cost ! The food and cocktails were my favorite and that is often hard for me to find as I am vegetarian. Cocktails were delicious made with premium top shelf alcohol. I was lucky enough to be there when there was a LIVE REGGAE BAND! The vibes and atmosphere were definitely one of kind and unforgettable. The staff was very personalized from the second you walk onto this property, friendly, professional and very attentive. Please ask for Carlos Moreno in your stay as well as Miguel and Rigoberto!! I am definitely going back on my next trip in June !!! It is already planned. I highly recommend The Fives and make sure you visit Romarley Beach house while you are in Puerto Morelos!!!
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Owner at The Fives Oceanfront – Riviera Cancún
Responded 21 May 2021
Dear gcorona993, Thank you for your wonderful review and for sharing your experiences with the Trip advisor community about our fantastic boutique hotel and our Romarley Beach House. We are sure your review will help many with future vacation choices. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that The Fives Oceanfront Puerto Morelos will be your preferred boutique hotel for your next visit to the Riviera Maya and Mexico. Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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Jennifer wrote a review Apr 2021
+1
5.0 of 5 bubbles
We've had such a wonderful experience at The Fives Oceanfront. Puerto Morelos in general is a quiet, not very touristic place which makes it very safe to stay during the pandemic. The Hotel is located roughly 20 min from Cancun Airport and it was always clean. The staff is very attentive, the food and the drinks were delicious at a very fair price. One "Must-Do" is to book the "La Cantina" on Thursday evening. Ivan, Jorge and Martin are the best hosts for La Cantina, the tasting, the food, the history behind it as well as the Mariachis at the end were just incredibly fantastic.
The Beach gets cleaned everyday from seaweed, the water ant the atmosphere are top notch! Special thanks to our waiters Gibran, Alberto, Ignazio, Gerardo. You all have made our getaway to lovely Mexico so special.
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Date of stay: April 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Oceanfront – Riviera Cancún
Responded 19 Apr 2021
Dear Jennifer_Angelique, Thank you for your review and compliments to our The Fives Oceanfront Puerto Morelos. We are very happy to hear that you enjoyed our beautiful beach and fantastic service. We hope to have the honor of serving you again at The Fives Oceanfront Puerto Morelos. Regards, Management Team The Fives Oceanfront Puerto Morelos.
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Sanela B H wrote a review Feb 2023
Amersham, United Kingdom
+1
5.0 of 5 bubbles
We loved our stay in the Fives - the hotel
is beautiful , beach is lovely and the hard working people clearing the sea weed off the beach made sure it was always clean . Our room 05 on the the same floor as the reception ( 1 bedroom sea view residence ) was amazing and very spacious , bed was very comfortable it had a huge balcony with a view of the sea and the ‘jungle’ . It was very private and always in the shade , we loved it. We thought it was a much nicer location wise then the rooms overlooking the pool and even those at the front with a full sea view .
Breakfast options were plentiful and delicious , we went to both ground floor and roof top restaurants and although similar menus are varied so it was nice to have a change from day to day .
Best day for us was beach bbq with a live reggae band ( it’s on Sundays ) - such a fun day with delicious fresh seafood ( expensive ) .
We met some lovely people while staying there , and we would definitely return .
Tip
We decided to go for breakfast only option and were so glad that we did as we got to experience the charming town of Puerto Morelos and it’s amazing restaurants and beach bars .
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Go for breakfast only option
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik Hidalgo, Dueño at The Fives Oceanfront – Riviera Cancún
Responded 1 Feb 2023
Dear SanelaBH72, Thank you for sharing the review of your amazing experience at The Fives Oceanfront Puerto Morelos. We are sure your review will help many people with future vacation choices, as we always strive for delivering excellent service and memorable experiences, your positive feedback is indeed encouraging us to continue doing our best to look after our valuable guests. We look forward to seeing you again at our beautiful boutique hotel for many occasions more! Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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Julia F wrote a review Jul 2021
+1
5.0 of 5 bubbles
My husband and I came to The Fives for our honeymoon in June and we fell in love with this place.

Upon arrival, there was some confusion on our all inclusive package and it took a couple hours to sort out which wasn’t ideal but once the problem was solved we were happy! In general the front desk was usually pretty crowded and it took some time to get helped. We understand that this is a new location and they are sorting out some of the kinks that come along with opening a resort in a pandemic. They make up for it with incredible service and staff, as well as a beautiful facility and view.

We were especially impressed by the Beach House restaurant. The food is delicious and very elevated. For breakfast, I recommend trying the chilaquiles, I literally had it every day! For lunch it is important to try the green ceviche and the jerk chicken. We never got bored of the dinner menu because they had specials every night. The Mexican night was particularly amazing, the barbacoa should have a place on the every day menu, it was so good! I also enjoyed Italian night because I was missing pasta by the end of the week.

Aside from the mouth-watering food, what made the Beach House so special was the staff! We loved Jose, Daniel, Ricardo, Fernanda, and Ignacio. It really felt like they went above and beyond to make us feel special, even making a point to remember our names and our drink orders. It felt like they were genuinely happy to see us every day! We especially formed close relationships with Jose and Daniel, as they were our dinner servers every night. On our last evening, Daniel ordered our entire dinner for us, surprising us with his selection of wine, apps, and entrees. He even brought out an “off-menu” pasta dish that he knew I would love. It was just so thoughtful, we felt very spoiled!

The pool/beach side service was amazing too, the staff always made sure I had a pina colada in my hand. I also loved the cleanliness of the beach front seating, fresh towels & linens on the beach beds.

There is a huge supermarket just down the beach that you can easily walk to and I would recommend heading there on your first day to visit the ATM and take out pesos. This way it is easier to tip your favorite server directly and then of course results in a little special treatment which is great!

We also attended the Cantina Night, where we did a tequila/mezcal tasting with tapas. It was delicious and the drinks were flowing! The private mariachi show at the end was my favorite part. Ivan and his team did a wonderful job with the event.

Another quick note, maybe skip ordering room service. We got it a few times and each time our order was wrong. It was worth just heading downstairs to the restaurant instead.

Overall, this place goes above and beyond to give you a true luxury resort experience. The overall vibe is very laid back and chill, different from some party resorts we’ve heard stories about, and that is why we love it! We are already planning to return in January!
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Oceanfront – Riviera Cancún
Responded 5 Jul 2021
Dear Fitzpatrick-Julia Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your honeymoon. We are very happy to know you did find many aspects of your stay to be enjoyable, we work hard in creating a truly memorable experience for each guest. Please accept our sincere apologies for the areas that we fell short of expectations. Typically, we are known to provide our guests with an unmatched level of service. Actions have been taken to improve those aspects that made your experience less than perfect. It was a pleasure hosting you and we are happy you are planning your next visit on January, we will be waiting for you! Sensorial regards, Management team The Fives Oceanfront Hotel, Puerto Morelos
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Jazmin D wrote a review Jul 2021
Rochester, New York
3.0 of 5 bubbles
My husband and I had a wonderful vacation in Mexico. We went to Oaxaca, Merida, Valladolid and Puerto Morelos was our last stop. I have to admit that The Fives was our least favorite place to stay. It was beautiful but the service was horrible.

1. The staff was trying to convince us to get a sales speech. We were not interested in that and every time we encountered the guy that welcomed us to the hotel, he was trying to make us get the sales speech in exchange of a shopping tour in Cancun. My husband and I just wanted to relax and we didn't want to feel like we had to hide from the very insisting staff.

2. The hotel didn't have the information about our included breakfast and the process didn't go smooth. My husband and I had to wait for about 30 mins for this issue to be resolved, while we were hungry at the hotel's restaurant.

3. There was lack of communication, because the guy who welcomed us didn't mention that we actually had to request the room cleaning service everyday. So we were expecting to get our room cleaned one day and when we were told we had to request it we did. Nobody came. Another day we had issues with the AC and called to the front desk for assistance... and nobody came.

It is such shame because this hotel is breathtaking. But we are not going back.
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Date of stay: July 2021
2.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Oceanfront – Riviera Cancún
Responded 12 Jul 2021
Dear Jazmin D, Thank you very much for taking the time to share your experience on TripAdvisor, we work hard in creating a truly memorable experience for each guest. Please accept our sincere apologies for the areas that we fell short of expectations and thank you for mentioning our staff's pressure for you to go to the meeting, typically, we are known to provide our guests with an unmatched level of service. Actions have been taken to improve those aspects that made your experience less than perfect. It was a pleasure hosting you and we certainly hope The Fives Beach Hotel and Residences, Playa del Carmen becomes your resort of choice during future travels. Cordially, Management team, The Fives Oceanfront, Puerto Morelos
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M. wrote a review Jun 2021
Connecticut
+1
2.0 of 5 bubbles
I was actually going to give them a decent review despite some mishaps because we actually had a nice relaxing time. But coming home to see a pending credit card charge for something I was told I wouldn’t be charged for just upset me.

The resort is gorgeous and the staff is great. But they have some issues. The check in and checkout process are long. They couldn’t find my reservation even though I booked directly though their site. I had to provide conformation emails of the reservation which I had printed out with me (thank god). Now about our stay. The first two days in our suite were awesome until a foul smell slowly appeared. By our third day in the suite the smell was unbearable. It smelled liked something died in the kitchen or bathroom. The staff came to check out the issue and finagled with the kitchen sink and sprayed the room with cleaning products to mask the odor. I finally couldn’t take it anymore and complained to Alejandra who moved us to another suite.

During checkout I was almost charged for my Covid test even though I was told there wouldn’t be a charge since I stayed 5 nights. I was also informed of an environmental and sanitation fee which I wasn’t aware of. It totaled $6.75 and I was told by Lucila that the fee would be paid using the fives dollars (resort credit of $100 that I never used). I wish I would have received something in writing to confirm this but my driver was waiting outside and I had to get to the airport to catch my flight home. So now I’m home and see I was charged that small fee. I will be disputing it because I was told otherwise.

Overall, the staff is kind. The suites are spacious and gorgeous but some seem to have sewage issues.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Sewage issues Extra charges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Propietario at The Fives Oceanfront – Riviera Cancún
Responded 29 Jun 2021
Dear MoeChevon, We appreciate the time taken in your review, Thank you for highlighting those areas we can work on, we want you to know actions will be taken to improve in our services. it is great you had a good time at our hotel despite the encountered problem at the end of your stay, we will check it, Should you wish to provide us more details of your situation, please be so kind to contact us directly at customerservices@thefiveshotels.com Cordially, Management team The Fives Hotels and Residences
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cdcathey1 wrote a review Aug 2020
Loveland, Ohio
5.0 of 5 bubbles
We came here after starting our vacation at the underwhelming Hilton Playa Del Carmen. From the moment we checked in, the service and experience was outstanding.

The staff was so nice and hospitable from start to finish. Reyna greeted us upon checking in and personally showed us to our room which was very nice and made sure that we had everything we needed on night one. The restaurant and bar staff in the Romarley Beach House was also fantastic. Huge thank you to Fernando, food and beverage manager and Jaciel for bringing the most delicious cocktails and attentive service in the restaurant and poolside throughout our stay. The doormen were also really friendly and made us feel at home. Checkout was also very flexible as far as the checkout time and extremely easy.

The property is beautiful and we love the boutique feel of it. We had a very relaxing stay and the positive vibes were great all weekend long.

Lastly, we want to give a MASSIVE thank you to Kat and Guy from the Fives Sales Team in Playa del Carmen for taking care of us and ensuring that our trip to Mexico was superb!

We will obviously be back and encourage everyone to check this resort out.
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Atención al huésped/Recepción at The Fives Oceanfront – Riviera Cancún
Responded 24 Aug 2020
Dear Chris C, We really appreciate taking the time to sharing your amazing experience of your recent stay with us. We always strive for delivering excellent service and your positive evaluation motivates us to continue doing our best to look after our valuable guests. We truly hope you will have many more opportunities to stay with us as we look forward to welcoming you again in The Fives Oceanfront - Puerto Morelos for another unforgettable stay in México! Sensorial regards, Management Team The Fives Oceanfront - Puerto Morelos
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T H wrote a review Oct 2020
Playa del Carmen, Mexico
5.0 of 5 bubbles
Being a fairly new property and opening during a pandemic, says a lot before you even arrive on property which is why I would recommend. The Fives Oceanfront.

The property is a slice of heaven tucked away at the end of the street in Puerto Morelos ... The entrance is beautiful, while taking the necessary measures for covid offers a surreal calmness and zen.

The hotel lobby is clean and inviting the staff can't not do enough for you, special mention to Reyna, Alejandra and Eduardo they made sure our stay was comfortable and our needs met ... they are personal while being professional, and they could not have been any more attentive.

The fives driver Hector is also amazing his stories and information are valuable and is great.

The staff at RoMarley are attentive. yes being the only restaurant on site for now, may be bothersome to some but there's a bunch of local restaurants within walking distance from the property which is easy to walk to, via the beach or street. They have started Sunday live bands which is a nice touch also.

The suites are amazing, modern, and clean. If you are not a fan of mosquitos I would suggest not keep your doors open after dusk. but on a positive you are in the tropics so its to be expected to the point the hotel provide mosquito repellant which is a nice touch. My only downfall for the room but understanding there's some kinks to be ironed out was the robes (yes Im a huge fan of bathrobes) so to find no robe nor alarm clock device as mentioned on their website was a disappointment, but something Im sure will be corrected.

Overall I can not recommend this hotel and its staff enough ... they are professional, funny, easy and understanding when expressing concerns etc. Know that when booking at any of the FIVES properties be sure to know you will be looked after, even when small details are overlooked they seem to act on it asap.

Also don't forget to check out the rooftop with amazing views.

Cant wait to return next month.
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Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Morales, Atención al huésped/Recepción at The Fives Oceanfront – Riviera Cancún
Responded 28 Oct 2020
Dear th854, Thank you so much for sharing this beautiful and detailed review on TripAdvisor. We really appreciated your time in posting your comments after your stay with us. As we always strive for delivering excellent service and memorable experiences, your positive feedback is indeed encouraging for us to continue doing our best to look after our valuable guests. From delicious food and refreshing drinks, unique atmosphere at RoMarley Beach House, beautiful beach to our comfortable rooms and kind staff, at The Fives Oceanfront Puerto Morelos, you will always find a place that will pamper you like home in paradise. We truly hope you will have many more opportunities to stay with us as we look forward to welcoming you back to The Fives family, for another unforgettable stay in México! Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Kdmrocks1!
Edmonton, Canada27 contributions4 helpful votes
El Tinto And Mayakoba aren’t far
Answer from Ian
3 contributions1 helpful vote
As we were checking out I queried a $200 plus item (not sure exactly as cannot remember exactly how much it was) on my bill for services They explained that a was an optional payment if we had had good service during our stay. We had been given good service but as we had been tipping as we went along (bar staff, restaurant staff, room cleaner etc) we declined this extra charge They did not make any fuss about this and seemed to accept our refusal with courtesy and politeness. We had been tipping around 10% as we went along and figured that as we had already tipped hundreds of $$ there was not any necessity to pay any more. I would be comfortable to tip as we go along in future and decline the end of stay charge.
Answer from jackbjordan
Gold Beach, Oregon1,269 contribution56 helpful votes
I did not pay or take advantage of epic collections. The description for it is on their website. I would say it depends on the price, but for more than a day or two stay, all-inclusive is the way to go. Very expensive food and drinks. EPIC Collection is designed for travelers who seek the best of the best and want to immerse themselves in an oasis of unparalleled luxury and service. Every aspect of these suites has been carefully curated to elevate the guest experience to new heights of comfort and sophistication. From the expansive spaces to the most meticulous details, it is a statement of exceptionalism and exclusivity. Exclusive benefits of the EPIC Collection category include: Epic Lobby Check-In, VIP Ambassador Service, Unlimited Restaurant Reservations, Welcome Letter, Welcome Cocktail, Premium Bath Amenities, Pillow Menu, Premium Mini Bar, Sparkling Wine & Chocolate Strawberries, Aromatherapy, Robe & Slippers, Hydrotherapy Access (30 min. per day), Shuttle to Playa del Carmen, Shuttle to Puerto Morelos, 10% Discount on Wines, 10% Discount on Signature Tours, 20% Discount on Marley Coffee, 20% Discount on Spa, 30% Discount on Romantic Dinner and 30% Discount on Bali Beds.
Answer from Demian v
Utrecht, The Netherlands60 contributions39 helpful votes
Make sure to walk to ojo de agua. Its like stepping into a National Geographic! Thank me later ;)
travel55Seattle wrote a tip Jun 2024
Saint Louis, Missouri209 contributions57 helpful votes
4.0 of 5 bubbles
"This resort is a quick 20-25 minute shuttle drive from Cancun airport. The downtown area is small and has all things tourist look at."
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Val A wrote a tip May 2024
Ponte Vedra Beach, Florida2 contributions
5.0 of 5 bubbles
"On the roof top - Taste of the breakfast is very questionable for my personal taste , but very beautifuly presented. Italian is very bad"
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SallyH303 wrote a tip May 2024
3 contributions1 helpful vote
4.0 of 5 bubbles
"Grab beach chairs early. "
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Patrice wrote a tip May 2024
New York City, New York1 contribution
5.0 of 5 bubbles
"Add breakfast to your stay, it’s excellent! And get a spot on the beach early on Sundays before the live reggae music starts… 10/10"
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Carrie wrote a tip May 2024
Ewing, New Jersey17 contributions
3.0 of 5 bubbles
"Parking is available in a secured lot across the street from the hotel and the cost is included in your nightly rate. There is no extra fee"
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Not the right property for you?
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
$229 - $319 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
129
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE FIVES OCEANFRONT – RIVIERA CANCÚN - Now $285 (Was $̶6̶0̶0̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Puerto Morelos, Mexico) - Tripadvisor

Frequently Asked Questions about The Fives Oceanfront – Riviera Cancún
Which popular attractions are close to The Fives Oceanfront – Riviera Cancún?
Nearby attractions include National Reef Park of Puerto Morelos (0.8 km), Unico Beach (0.2 km), and Playa de Puerto Morelos (1.2 km).
What are some of the property amenities at The Fives Oceanfront – Riviera Cancún?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Oceanfront – Riviera Cancún?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Fives Oceanfront – Riviera Cancún?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Oceanfront – Riviera Cancún?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Fives Oceanfront – Riviera Cancún?
Conveniently located restaurants include Matea Restaurante, La Choza Del Puerto, and Restaurante Contenedor Puerto Morelos.
Are there opportunities to exercise at The Fives Oceanfront – Riviera Cancún?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does The Fives Oceanfront – Riviera Cancún have airport transportation?
Yes, The Fives Oceanfront – Riviera Cancún offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Fives Oceanfront – Riviera Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Fives Oceanfront – Riviera Cancún?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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