The Residence Bintan
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The Residence Bintan

Kampung Galang Batang RT 005 RW 003 Desa/Kecamatan Gunung Kijang, Galang Batang, Bintan Regency, Riau Islands Province 29151 Indonesia
Traveller (2160)
Beachfront Villa
Room & Suite (385)
The Residence Bintan
Videos (2)
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About

4.5
#1 of 2 resorts in Galang Batang
4.2 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A hidden oasis where elegance and nature spectacularly combine; nestled amidst lush natural wilderness and fringed by the South China Sea on the south-eastern shore of Bintan island, this idyllic resort is just a 55-minute ferry ride from Singapore yet a world away. The 127-room resort has simplicity and sophistication at its heart. The 22 exquisite one-bedroom beachfront villas, 80 one-bedroom vista and garden terraces, 15 one-bedroom Deluxe Sea View Villas and 4 opulent two-bedroom villas combine to offer the utmost privacy and an escape from the everyday - a place to both unwind and indulge. Three restaurants and bars, including traditional Indonesian dishes and Pan-Asian cuisine at signature restaurant Rica Rica, offer an innovative twist on local cuisine. The Spa with treatments by ila is home to eight private treatment rooms with plenty of serene views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Poolside bar
Bicycles available
Boating
Canoeing
Game room
Snorkelling
Windsurfing
Billiards
Darts
Entertainment staff
Fishing
Table tennis
Board games / puzzles
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Private beach
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Dining area
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, Indonesian, Malay
Hotel links
Special Offer:Celebrations Package

Location

Kampung Galang Batang RT 005 RW 003 Desa/Kecamatan Gunung Kijang, Galang Batang, Bintan Regency, Riau Islands Province 29151 Indonesia
759Reviews53Q+A100Room tips

Reviews
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Detailed Reviews
Edmund Ooi wrote a review Jan 2024
35 contributions6 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
Unforgettable experience at The Residence Bintan! We were there for a 5D4N stay to celebrate our wedding anniversary. We initially stayed in the Upper Sea View Suite (234) for the 1st two nights and then upgraded to the Deluxe Sea View Villa (303) for the experience!

The journey from the Ferry Terminal was about an hour+ long. They provided cookies, a refreshing cold towel with lemongrass scent and a bottle of water for our journey. Scenic views throughout the journey.

The entire atmosphere and ambience was very welcoming once we arrived at the lobby, they serve a complimentary welcome drink (lemongrass) and another cold towel again. Do note that if you are using a TRUST credit card, the system won't be able to hold deposits. Only major credit cards accepted!

The service provided was top-notch too! They noticed that my wife was pregnant, so on the first night, they sent a pregnancy pillow to our room. There was an anniversary cake and decorations to welcome us into our spacious room too!

The staff were always ready to greet us with a smile. Special shout out to Ferdi, Jarwo (these two from Front Desk), Kiki (from Earth Basket) and the staff from Water Activities (they came out to the sea to find us when we were out kayaking for too long) 😅

Having the opportunity to stay and experience two different rooms, I would say the rooms are super spacious and well furnished. The only issue I have is that the bed frame creaks quite loudly, when I sit up and get off the bed, it would make a lot of noise but the mattress and pillows were good. My favourite room is the villa as we had our own private pool to enjoy the sea view (although there wasn't much privacy for the pools as the villas were quite close to each other).

We ate at Rica Rica and the Dining Room and I would say that the food at Rica Rica is definitely way better but quite expensive! Be prepared for an average of SGD$80++ for a meal, we only ordered two mains, a small kangkong, a drink and a dessert. Though the Mie Goreng is really good, I would advise not to order that because you could eat it during breakfast (less the seafood).

The games room was fun, well-stocked with games and air-conditioned. The boards hanging on the walls can be taken down to place it on the huge teak table. The gym was well furnished too and the equipment well maintained. We didn't try the spa as the packages were too pricey 😳

All in all, less the expensive stuff, the experience was amazingly great and we will definitely be back again with our kids and extended family! Thank you to the TRB team for the great stay and memories!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: The staff were sharing with us that the best time to visit is from Apr to Jul. Use major credit...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 28 Jan 2024
Dear EdmundOoi, Warm island greetings from The Residence Bintan! We are so grateful for the time you took to share your exceptional experience here at our Residence. We are thrilled that the special touches, from thoughtful vehicle amenities to the warm welcome, all contributed to creating lasting memories. Your appreciation for your team's eye for detail, celebratory cake with room decor and spacious room with a private pool is truly rewarding. Glad to learn that you thoroughly enjoyed our impressive culinary offerings, numerous on-site activities and well-equipped gym. We acknowledge your feedback regarding the creaking noise from the bed, rest assured, we will look into it with the utmost attention. Thank you for choosing our Residence for your wedding anniversary celebration, we look forward to creating more cherished moments. Sincerely, Rajeev Paul
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SGlady wrote a review Jan 2020
Singapore, Singapore250 contributions100 helpful votes
+1
5.0 of 5 bubbles
We took the Bintan Resorts ferry from Tanah Merah and arrive at Bandar Bentan Telani ferry terminal. The ferry journey was 1 hour and the resort representatives will be holding a signage displaying resort’s name. We emailed the resort 1 day prior to our arrival to arrange for the complimentary pickup. It’s then a 1.5 hrs in a comfortable clean van to the resort. There’s another route option to take the other ferry which will arrive at Tanjung Pinang ferry terminal in Bintan. This route will be a 2 hours ferry ride and then 45 mins cars ride. We opted to take the shorter ferry ride due to sea sickness. The car ride will bring us through some villages and some views of the hills.
The resort is right on the beach and we have some great views. The place has 3 restaurants and a kids club. The spa was awesome and the service was great. Try to pre-book the spa treatment before arrival. We couldn’t get the slot we wanted and had to take the first slot - 9am on our last day. Many of the staff could speak English. There’s a pool and plenty of bicycles for guests to use. Walking back to the villas might be quite tiring. The room comes with coffee and tea making facilities. Huge bath tub, safe, bedroom slippers and hair dryer. Didn’t find any ironing and laundry bag. Bottles water was provided and we can always request for more if insufficient.
The beach wasn’t that nice and the sand is quite rough. We did however managed to walk out to the sand bank when the tide was low. Food was quite expensive and a dinner could easily cost SGD $150 for 2 pax. Overall, it was a nice getaway.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RajeevP275, Manager at The Residence Bintan
Responded 5 Jan 2020
Dear SGlady, Very warm island greetings from The Residence Bintan! Thank you very much for taking the time writing this wonderful review for us in this forum, we really appreciate your time. Your elaborate post on the initial journey from the ferry terminal towards our resort is very much helpful for all our discerning guests thinking of staying with us. Great to learn that you thoroughly enjoyed your stay with us from the uninterrupted views of the South China Sea to the great spa and from the bicycle concept to the in-room amenities. The rise and fall of the sea level is a natural phenomenon, which also presents our guests with the opportunity to explore the amazing marine creatures during low tides, glad that you were able to experience the same during your stay. We look forward to the pleasure of welcoming you back at our Residence, thank you for staying with us. Sincerely, Rajeev Paul Operations Manager
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Bo B wrote a review Feb 2020
Ubud, Indonesia15 contributions6 helpful votes
5.0 of 5 bubbles
We stayed at the hotel for 4 nights after being in Singapore, our holiday started on the wrong foot, as our cruise got cancelled. We then booked a stay at The Residence to start our own itinerary.

2 hour by ferry, then approx. 50 minutes by car.
The Residence provided free transport to and from the ferry terminal located on the other side of the island!

The villas are great, we had the opportunity to try both the upper sea view suite and the estate villas with a private pool. The last one was a compilmentary upgrade as we extended our stay with 1 night!

Staff is amazing, very friendly and always eager to help out with everything.
The service is just top notch.

Food is resort-priced, as expected - Quality is very good, that is applicable to both of the resorts restaurants.

Some of the villas are a bit remotely located, no problem as everyone are provided with bicycles.

We are very pleased with our stay at The Residence! Thank you very much
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Great view from the Estate villas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 22 Feb 2020
Dear Bo B, Selamat Sore from The Residence Bintan! Many thanks for writing about your stay experience in this forum, we are extremely pleased to hear from you. Your appreciative words highlighting our great villas, friendly team, top-notch service, quality culinary offerings, and bicycle concept are very well-received. Our service philosophy encourages us to deliver professional and caring service, glad that you felt the same throughout your stay. Each of our villa categories possesses unique features, happy to learn that you enjoyed the arrangement initiated by our team. Thank you for staying with us, we look forward to welcoming you back soon. Island Regards, Rajeev Paul Operations Manager
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Henry Maulana wrote a review Oct 2020
37 contributions33 helpful votes
5.0 of 5 bubbles
we stayed here for 2 nights. i recommend that's the minimum length of stay to enjoy most of the resort facilities and activities. i played archery, kayaking, stand up paddling, while my kids played in the kids club and had a delightful farm feeding TWICE. as a family with lots of kids, we booked the 2BR-villa. it was huge. the room is exactly as described by reviews written by other people. the staffs are really friendly. it seems that whatever you're asking, they can provide and even give more! i asked the resort for a baby crib. they not only gave the crib, but also provided baby bath tub and bottle sterilizer. of course there's problem when you stay in beachfront resort surrounded by forest like this: bugs and mosquitoes. the resort tried their best to overcome this by fogging every afternoon, put electric mosquito repellent and had mosquito repellent spray in the room. we really hope that they can find better way to get rid all those insects to make our next stay even better. yes, we'll definitely be back!
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Date of stay: October 2020
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 23 Oct 2020
Dear henrymaulana, Selamat Sore from The Residence Bintan! We are grateful to receive your review on TripAdvisor, many thanks for writing about your post-stay experience. Your great remarks highlighting our complimentary activities (land and marine), thoughtful room amenities, engaging kids club, and modern facilities are very well-received. We like to acknowledge your constructive feedback on the flies, rest assured our on-going efforts are showing positive results, and we are confident of gaining control over this unpleasant matter. Thank you so much for considering us for your future stay as we look forward to serving you again. Sincere Regards, Rajeev Paul Operations Manager
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Nidhi M wrote a review Jan 2020
1 contribution1 helpful vote
1.0 of 5 bubbles
The location is amazing and is quite remote. We were 5 families that booked over the Christmas new year period.

Most of the team understand and speak English, which is a plus.

The room quality, on the look of it seems lavish, but is quite cheap in terms of quality and product.

Noting the time of year, the service is not consistent and the food leaves a lot to be desired.

We had a mandatory dinner booked for New Years and the food caused tummy bugs for a few of us.

Additionally the hotel charges for bottled water that they generate for 3 dollars - on top of all other charges for their dining areas. It’s not a matter of the dollar amount, but it is quite contradictory to its statement that all water is free as they filter it. It is a situation of being held hostage by a property management that is quite remote.

I would highly recommend staying at either the banyan tree or club med resorts at Bintan if you are there and looking for consistency.

The spa adventure was also a hit and a miss. Lack of consistency and using cheap seems to be a consistent theme.

Considering the amount the hotel charges - I would think there are better places to spend your money.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RajeevP275, Manager at The Residence Bintan
Responded 6 Jan 2020
Dear NidhiM223, Selamat Sore from The Residence Bintan! Please do accept our sincere apologies as we were not able to exceed or met with your expectations over the festive period. We are extremely saddened to learn about your disappointment, from the inconsistent service to the culinary offerings. We take our guest feedback very seriously and it is our every intention to provide comfortable facilities and outstanding service to each one of our guests. As part of our growing social responsibility and in order to reduce our carbon footprint as well, we've started to serve our own purified water which is very much reasonable compared to other imported brands. We take great pride in offering quality products and services by being competitive in this challenging yet very beautiful geographical location. Sad to read that you felt it otherwise. Thank you for staying with us, we wish you a pleasant week ahead. Island Regards, Rajeev Paul Operations Manager
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Gabrielliang wrote a review Jan 2023
Singapore, Singapore11 contributions13 helpful votes
5.0 of 5 bubbles
Location:
Recommend to take a ferry to Bandar Bentan Telani via Bintan Resort ferries as the overall trip is shorter that if you take the ferry to Tanjung Pinang. the hotel also provides a shuttle from the ferry terminal so you may just email them your ferry itinery and they will come fetch you. Travelling from the ferry terminal takes about an hour to the resort. The resort is situated in a remote part of Bintan so while it is good for a quiet getaway, you will be quite reliant on the resorts food offerings. (No Gojek food deliveries to this area) so some cup noodles might do you good if you're on a budget.

Hotel and amenities:
We stayed at the 1 room beach villa with our baby. Very impressed with the baby amenities provided (Bottle sanitiser / baby bath tub / baby cot / various amenities). The room was clean and smelled great plus the free buggy services provided meant that you need not walk much. I believe this buggy service is available to all the room types. They have baby sitting services as well (chargeable) so you can still spend some alone time with your partner if required. Complementary filtered bottle water was also provided so you need not buy water there.

Food and miniBar:
Food offerings in restaurants were great and were decently priced. Minibar drinks ranged from 20kIDR (softdrinks) to 100kIDR (alcohol). My recommendation is to bring your own drinks / snacks as a bag of chips that can be bought from their store costs about 100kIDR per bag. TIP: when ordering room service, you need not stick to the room service menu. You can request for the menus of all the restaurants and call the concierge to order. They will make the necessary arrangements to prepare and send these items to your room.

Attractions and activities:
Swimming, play ground for the kids, watersports (Kayaking, windsurfing, jetskis), rabbit farm, private BBQ, Game areas for majong, ping pong, bicycles for cycling, Gym, massage

Staff Service:
The Services provided by the staff was exceptional. From the moment you get picked up from the terminal to the moment you get dropped off after your vacation. All the staff were friendly and were willing to go the extra mile to assist you. Special thanks to JARWO and his team for finding and returning my wife's phone whom she had accidentally left behind. Whilst on the ferry back, she realized that she had left her phone behind. As we had Jarwo's number, we contacted him seeking his help to which he swiftly located the phone and kept me updated on their plans to ship it back. We collected the phone from the ferry terminal the next day and he still followed up with us if we had received it. I believe its because of great service like this which makes this hotel stand out from the others. You can stay here knowing that if anything goes wrong, you can trust the staff to help you.
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: best rooms are the 1 bedroom villas that have a connecting 'private beach' and a mini...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 20 Jan 2023
Dear Bullet930, Sunny island greetings from The Residence Bintan! Thank you so much for posting this fantastic review on this platform, we appreciate your time. Your well-compiled review highlighting our transportation services, serene location, thoughtful room amenities, prompt buggy service, sumptuous culinary offerings, and numerous on-site engaging activities is well-received. We believe in serving our guests with the utmost professionalism and genuine care, glad you felt the same throughout your stay. Great to see your recognition for the caring service extended, especially by Jarwo, who is humbled to learn about the praise. We look forward to welcoming you back to our Residence again, thank you for staying with us. Sincerely, Rajeev Paul
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sektao wrote a review Feb 2020
Singapore, Singapore253 contributions121 helpful votes
4.0 of 5 bubbles
Lovely place, very clean and smiling/helpful staff. No early morning wake up, quiet environment.
It is a secluded resort on the east coast, worth the ride.
They take care of your arrival and fetch you at the ferry jetty. Same good arrangements for departure.
Prices locally are on the high side, meant for Singaporean tourists, but accomodations are quite cheap these days.
All is very good except WiFi's internet. Although the signal remains strong, internet connection is often dropped for a short time before being back on.
Special note for room service, the food is prepared and delivered like in (or even better than) a 5* hotel and with goodies.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 2 Mar 2020
Dear sekato, Sunny island greetings from The Residence Bintan! Thank you for staying with us and sharing your review on TripAdvisor. Great to learn that you thoroughly enjoyed your stay, from the serene environment to the seamless transportation arrangement and from the warm hospitality to the prompt room service. We would like to acknowledge your feedback on our Wi-Fi connectivity, rest assured we will definitely look into it. Thank you for recognizing our service quality, we hope to have the pleasure of welcoming you back soon again. Island Regards, Rajeev Paul Operations Manager
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dentonsdestinations wrote a review Feb 2020
Singapore, Singapore823 contributions164 helpful votes
+1
5.0 of 5 bubbles
We stayed here for 2 nights as a quick escape & wanting to recharge our batteries. We were worried that the trip was much further from Singapore than going to Lagoi but having spotted prices were much lower than we had previously seen we decided to book a last minute break.

The resort is beautiful, yes its a 1 hour 40 minute ferry ride to Tanjong Pinang (Go Majestic as the other option is 2 hours) followed by a 50 minute bus ride but you can't help but relax instantly upon arrival.

The staff are delightful & incredibly attentive, the room was fabulous for the price we paid c SIN$330 for a Garden Suite for 2 nights with a huge bedroom, wonderful bath & enormous balcony with dining table & chairs & a wonderful hammock.

Food & drink is not cheap, it probably around Singaporean standards 900 IDR for the cheapest bottle of wine & Dinner plus wine c2.5m for 2 courses each at Rica Rica with the lawn BBQ being more reasonable at 550k pp.

I also had a warmth massage which was wonderful, so incredibly relaxing & 1.1m IDR which for a 5* hotel is to be expected.

All in all the extra journey time was worth it for the wonderful experience & we will definitely be back in the near future.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 5 Mar 2020
Dear dentonsdestinations, Very warm island greetings from The Residence Bintan! The title of your review summary says it all about your wonderful stay with us, thank you so much for writing about your experience. Great to learn that we exceeded your overall expectations and that you were fully satisfied with our offered products and services. We take great pride in serving our guests with the utmost professionalism and genuine care, glad that you felt the same throughout your stay. Your gracious comments highlighting our spacious rooms, value for money culinary offerings, and wonderful spa are very well-received. We look forward to serving you again, thank you for spending your holidays with us. Sincere Regards, Rajeev Paul Operations Manager
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Remmuu wrote a review Nov 2021
2 contributions2 helpful votes
5.0 of 5 bubbles
Last 2 weeks visited The Residence Bintan, since it was promotion rate for local during pandemic, definitely its a good deal. Stayed with family total of 4 Adult 2 Kids, we got ourselves 2 rooms ground floor and upper floor in one block. The property are well maintained although its quite quiet during my visit (Sunday). Mr Partono contacted me asked if there is any kids travel along, and to my surprised he arranged to prepare a kids sleeping tent inside the room. Both my nephew so happy to see that... Kuddos Mr Partono....

The swimming pool are gorgeous, too bad we visited on rainy season. The kids can't enjoy the pool much. The entire resort provide bicycle and we need to cycle around the area. Yet we often asked for buggy to transfer us due to elder person with us. The only downside of the entire stay was the breakfast. We were not informed for the set menu breakfast during check-in and if we would known beforehand, we might opt-out for breakfast charges taking room only.

Keep a good work The Residence and we will definitely return to you again. See you soon
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 24 Nov 2021
Dear Remmuu, Warm island greetings from The Residence Bintan! Thank you so much for detailing your stay experience at our Residence. Happy to learn that you thoroughly enjoyed your stay, from the spacious and well-designed rooms to the genuine service from individual team members and the gorgeous views from the infinity pool to the prompt buggy service. We looking forward to serving you again, wishing you a pleasant festive holiday ahead. Terima Kasih! Rajeev Paul
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Amanda O wrote a review Oct 2022
4 contributions2 helpful votes
5.0 of 5 bubbles
My boyfriend and I had the most fantastic stay at The Residence Bintan. The resort was very reasonably priced and clean, the rooms were so spacious, the food was delicious (a bit pricey but what you'd expect for dining at a resort) and the staff were extremely helpful and accommodating (shout out to Jaro who went above and beyond to help us). The resort staff were also very responsive when I had messaged them prior to our stay to enquire about the free shuttle transfer to and from the ferry terminal (which was ~75 minutes one way), and they also decorated the bed for my boyfriend and my 4 year anniversary and even surprised us with a yummy chocolate cake.
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Date of stay: September 2022
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajeev Paul, Other at The Residence Bintan
Responded 13 Oct 2022
Dear AmandaOng96, Warm island greetings from The Residence Bintan! The title of your review makes us all very proud here and will continue to motivate us to walk the extra mile for our guests. Your complimentary words highlighting our value-for-money offerings, spacious rooms, delicious food, prompt service and effort shown by the team to make your special day memorable are well-received. Jarwo is truly humbled to see your praise. Thank you for spending your holidays with us, we look forward to serving you again. Kind Regards, Rajeev Paul
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Edmund Ooi asked a question Jan 2024
35 contributions6 helpful votes
Does the rooms come with an iron and ironing board?
Answer from Tan C
1 contribution1 helpful vote
No, it doesn't but u can request for it to be sent to your room. I did that recently . The resort is very accommodating with all their guests' requests.
Answer from Greg
Dee Why, Australia28 contributions2 helpful votes
Hi Amelia, I’m sorry I have only just seen this. From my experience, the nearest shopping centre is in Tanjung Pinang. It’s about 40 minutes from The Residence. There are lots of smaller shops to get supplies, in the nearest town, which is about 10 minutes away. There’s a 7/11 and other shops as well. It’s a bit late, but I hope you enjoyed your time there. Thanks, Greg.
Answer from husky210175
Singapore, Singapore52 contributions14 helpful votes
There is a chicken, geese and rabbit farms and a play room with simple games and art and craft for kids to spend time. A public pool and long stretch of beach to enjoy too. There are also beachfront or Seaview villas which comes with a smaller private pool. When tides are low, vast sand bed will form a marine trail which we can walk on it to explore little sea creatures. Food is decent in resort and I recommend their local cuisine restaurant called Rica Rica. Private transport can be arranged to fetch guests to nearby attractions or their local wet markets, comes with a fee.
Explorer wrote a tip 1 Jun
Singapore, Singapore26 contributions9 helpful votes
4.0 of 5 bubbles
"The room only has Type G power outlets. No universal power outlet. No USB A ports. Bring your adaptor where needed."
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BubblesEito wrote a tip May 2024
Singapore, Singapore118 contributions144 helpful votes
5.0 of 5 bubbles
"Go for the private dining, sea sports and talk to every one if you can. "
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Alya Salaisha wrote a tip Apr 2024
32 contributions5 helpful votes
5.0 of 5 bubbles
"Please talk with FO staff before your departure, it will make easier trip."
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ssparhar wrote a tip Apr 2024
Singapore, Singapore82 contributions69 helpful votes
5.0 of 5 bubbles
"Book Emerald Class ferry. Really makes a difference."
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gryphonmonster wrote a tip Mar 2024
Singapore, Singapore470 contributions126 helpful votes
5.0 of 5 bubbles
"- At Rica Rica, avoid the tables on the extreme far end. Cannot get air con yet wind blocked by the glass doors"
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Not the right property for you?
There are more places to choose from in the Galang Batang area.
PRICE RANGE
$228 - $298 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandGalang Batang
NUMBER OF ROOMS
127
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE RESIDENCE BINTAN - Resort Reviews & Price Comparison (Galang Batang, Indonesia) - Tripadvisor

Frequently Asked Questions about The Residence Bintan
What are some of the property amenities at The Residence Bintan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Residence Bintan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Residence Bintan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Residence Bintan?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at The Residence Bintan?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does The Residence Bintan have airport transportation?
Yes, The Residence Bintan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Residence Bintan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Residence Bintan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Residence Bintan?
The staff speaks multiple languages, including English, Indonesian, and Malay.
Does The Residence Bintan have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Residence Bintan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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