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The Westin Hapuna Beach Resort

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62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743-9749
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (2543)
Room & Suite (619)
Pool & Beach (471)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Hapuna Beach Resort
Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Puako
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Our newly renovated resort along the Kohala Coast The Westin Hapuna Beach Resort is located at Hapuna Beach on the Big Island of Hawaii. This ideally located hotel offers all of the amenities visitors expect from paradise.
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Room & Suite (619)619
Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Kids pool
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
Japanese
Hotel links
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4,264Reviews168Q+A100Room tips
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Popular mentions
greycliff wrote a review 12 Apr
greycliff22 contributions22 helpful votes
After spending almost two weeks on the islands, one on Oahu and several days on Hawaii, we arrived at the Westin Hapuna Beach Resort. We arrived before our room was ready so took advantage of the spectacular beach. When our room was ready we checked in and was told our luggage would be brought to us. Our room is beautiful the view spectacular but the bags did not arrive. Since we had our passports in the bags we panicked and I went to the lobby to get our bags sitting nicely on a cart. The staff was in no hurry to bring our bags so I decided to take them myself. A member of the staff so go ahead but you can't take the cart. And he walked away. After staying in the Kaimana Beach Resort on Oahu where the staff did everything humanly possible to make your stay magnificent this level of service really annoyed me. They seemed genuinely not to care at all about what I needed or wanted unlike the Kaimana Beach Resort which I gave 5 stars and will go back too. This resort I will not return too.
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Date of stay: April 2021
Rooms
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 3 days ago
We are truly saddened to hear about your recent experience as that is not the level of service that we strive to provide to our valued guests. While we appreciate you joining us to enjoy the beautiful property and Hapuna Beach, we would like to sincerely apologize for any inconveniences. Your feedback is integral to our ability to improve and we will share your experience with the team so we can address the service issues you mentioned. Mahalo.
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isepa wrote a review 11 Apr
Castro Valley, California188 contributions105 helpful votes
In November of 2020 we stayed at the Mauna Kea and this April for our Spring Break we decided to stay at the Westin. We have stayed at Mauna Kea residences 3 other times and have always enjoyed our stay. While we enjoyed this visit overall, there were many things "off" about our stay. First, there were no dinner reservations to be had at the resort at a reasonable time, unless you made reservations OVER A WEEK before your stay. Since other resorts in the area were not allowing non guests to eat dinner at their resort during Spring Break, you really were out of luck to get dinner reservations. We got take out at the hotel beach restaurant and ate it on property, which was fine. Also, we have always been able to use Mauna Kea resources and vice versa when staying at either resort. This time, we were told we had to pay a $25 resort fee to use towels, sit on beach chairs, etc. at Mauna Kea!!! (Luckily, you could find beach personnel that didn't enforce). We were also told that we would be "turned away" from the Mauna Kea if we didn't have reservations for dinner. We went anyway and told them we were going for take out and were allowed access no problem. As others have said, there is no housekeeping in the rooms. We had to ask repeatedly for one during our stay. The resort was at 100% capacity and trash cans throughout the resort were often over-flowing. I would only consider returning if access to both resorts are granted without an additional fee, as has always been in the past. I am hoping this is just a pandemic Spring Break anomaly that will go away. I am unsure why some other recent poster said there is no ocean view from the rooms. There most certainly are.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: If there is only 2 of you, you really don't need the superior view 1 bedroom as the...
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 4 days ago
First, we'd like to sincerely thank you for taking the time to review your stay, it is the best way for us to provide our team with feedback on the areas we have succeeded in and the areas we can improve. Your valued feedback highlighted a few areas for improvement which we have since shared with our Housekeeping team to ensure that this issue does not happen again. We are truly sorry for our team’s shortcomings and we thank you for taking the time to share your review. Mahalo!
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Patrick D wrote a review 10 Apr
Aliso Viejo, California8 contributions9 helpful votes
We just got returned from four days at Hapuna Beach and I believe this was our fourth stay. The grounds and rooms are all improved from the recent remodel. Rooms are very comfortable and the landscaping is beautiful and well maintained. Service at the restaurants was good even with the spring break crowds. The new gym is fantastic with squat racks and loads of great equipment. Westin Hapuna Management isn't offering daily maid service which is upsetting for the prices paid and the fact it's a resort and not an Airbnb. I don't enjoy making up my hotel room. I feel the management is using Covid as an excuse to cheap out on maid service and not provide guests the service we deserve. Also, pool and beach chairs were impossible to get unless you got up and 4 am and place stuff on them. The resort should police this more. We ended up having to lay on the grass with our young child. Overall, the wait staff, front desk, and so forth were friendly and worked hard. They could use some better housekeeping and resort policies to improve to a four or five-star resort.
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Date of stay: April 2021
Location
Service
Sleep Quality
2 Helpful votes
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 4 days ago
Aloha, While it was our pleasure to welcome you back to the resort, we are sorry to hear about your recent experience with us. Rest assured we will take all actions necessary to ensure all procedures are in place to best accommodate both our hotel guests and visitors alike. Thank you for your time and appreciate you bringing this to our attention as an area for improvement. Mahalo.
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Mark I wrote a review 10 Apr
3 contributions1 helpful vote
We had an absolutely fabulous time at the Westin Hapuna Beach Resort. Our daily breakfasts at Ikena were great and the Banana Waffles are out of this world. We also enjoyed the lunches at poolside which was very convenient for our son who spent most of the time in the pool and at the beach. We had a very wonderful dinner the first night at Meridia restaurant and dined while watching a beautiful sunset. We had such a wonderful experience we decided to dine at Meridia on our last night as well. Unfortunately my dad was very tired on the last night and decided to rest in the room before our flight home, so the rest of the family went to enjoy dinner at Meridia and let dad rest. Just like the first night, our dinner at the restaurant was fantastic. We felt bad for dad as he did not have any dinner. Since mom really enjoyed the salad she that night, we ordered the same salad for him as a take out order so he could eat on the at the airport or on the plane. Well we were all tired and dad did not eat the salad, but we did manage to bring it back home in the nice take out container from the restaurant. We were Shocked when we saw the take out salad order. It literally looked like left over scraps!! There was not much in the container at all. Luckily dad did not have to see this as he decided not to eat at all. Our whole stay at the Westin Hapuna beach - the room, meals and service was excellent ... and this very disappointing incident with the Salad Take-out out. How in the world did this happen?? Our entire vacation was so great, so perfect, and then this one thing happens and this is what we will remember and most likely talk about while sharing our vacation experience at the Westin Hapuna Beach.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Room Tip: Request room near Lobby and main building. Rooms at the ends of the resort require some walking.
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1 Helpful vote
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 4 days ago
We are truly saddened to hear about your recent experience as that is not the level of service that we strive to provide to our valued guests. We're glad overall you enjoyed your stay and will share this with our Food and Beverage team to address these dishes in the future. Mahalo.
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mir k wrote a review 5 Apr
Miami Beach, Florida20 contributions42 helpful votes
What a joke. This property may have been great 50 years ago. They sold the beachfront property to another residence and now they have the spectacular view and location. This hotel needs to be torn down. They have NO ocean views. They have NO a connecting rooms. This hotel is a motel. DONT DONT DONT
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 1 week ago
Aloha and mahalo for your review. While it was truly our pleasure to have you as our guest, I would like to sincerely apologize for all of the inconveniences you have faced. Your feedback is extremely valuable to us as it is integral to our ability to improve. I will pass on your review to key team leaders to address the issues you have shared with us. Mahalo.
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PRICE RANGE
US$371 - US$762 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel kamuela, prince hotel hapuna beach, hapuna beach prince hotel, prince hotel island of hawaii, hapuna prince hotel, hapuna beach hotel, island of hawaii prince hotel
FORMERLY KNOWN AS
Hapuna Beach Prince Hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
249
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Frequently Asked Questions about The Westin Hapuna Beach Resort
Which popular attractions are close to The Westin Hapuna Beach Resort?
Nearby attractions include Hapuna Beach State Recreation Area (0.5 km), Mauna Kea Beach (1.0 km), and Kauna'oa Bay (0.9 km).
What are some of the property amenities at The Westin Hapuna Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Hapuna Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Hapuna Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Hapuna Beach Resort?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Hapuna Beach Resort?
Conveniently located restaurants include Manta Restaurant, Hapuna Beach Prince Hotel Beach Bar, and Copper Bar.
Are there opportunities to exercise at The Westin Hapuna Beach Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Hapuna Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Hapuna Beach Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Hapuna Beach Resort?
Many travellers enjoy visiting Puukohola National Historic Park (4.8 km), Pu'ukohola Heiau (3.2 km), and Puako Petroglyph Archaeological Preserve (5.8 km).
Does The Westin Hapuna Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.