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Checked in after 9:00PM. Greeted by glass of juice and cold towels at reception to cool you off. Hotel staff was great in alll areas of hotel. Bar grill and main restaurant are open and food was excellent but limited in choices.
Hotel grounds are...More
Stayed in mid July. Stunning views as you enter and look over resort and ocean. Room was large, new and clean. Had stayed previously, room renovation is a huge improvement. Bed is “heavenly”. Servers in restaurants are super nice. We walked to the Mauna Kea...More
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Response from MaunaKeaResort, Guest Relations Manager at The Westin Hapuna Beach ResortResponded 4 weeks ago
We are delighted to hear you enjoyed the newly renovated guestrooms and additional amenities. We are glad you were able to experience the dining outlets at both properties, including our sister property, Mauna Kea Beach Hotel. We are sorry to see the level of service...More
We are staying here now, 9/14-22, and while they say the construction is done, it is not. The pool bar/restaurant is under construction and the facility is closed. It now operates out of a canopy as if it is a farmer's market with no beers...More
Best beach ever… Great sand, quiet hotel, all rooms facing the ocean… good food… I’ll return again once the lava stops flowing… lovely sea life if you are a diver,,, not golfer but according to friends excellent place for that too.
Yes there was construction going on during the day, but we were aware from reading other reviews. We knew it was only temporary. We decided to come here after our plans to visit Volcano National Park fell through. So glad we did. We loved it!...More
Response from MaunaKeaResort, Guest Relations Manager at The Westin Hapuna Beach ResortResponded 4 days ago
Aloha and mahalo for sharing your wonderful experience during your recent stay with us. We are glad to see that you had a great time enjoying the well appointed guestrooms and great dining outlets. We can't wait for you to return, visit us again soon!
I went here last week for 3 nights. I’m platinum elite as well so I ask for breakfast vouchers while i was checking in. But the front desk guy told me that they don’t provide it, and I asked twice and he said no. So first... More
I went here last week for 3 nights. I’m platinum elite as well so I ask for breakfast vouchers while i was checking in. But the front desk guy told me that they don’t provide it, and I asked twice and he said no. So first morning i paid $70 for breakfast for two of us. Next afternoon I ask to front desk again and they said that they do provide it. Well...