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1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Puako
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Golf course
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand films
Room service
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Japanese
Hotel links
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5565Reviews186Q+A100Room tips
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Pat H wrote a review Yesterday
14 contributions
Stayed here for a week on the gold floor in June 2022. Overall positive experience, save for a few hiccups. The pros: The room cleaners were incredible! A downside of beach resorts is that sand gets everywhere, but it appeared that they cleaned up sand from the carpet, bathroom, and even the tub not only in the daily morning cleaning, but also during the evening turndown service. The servers on the gold floor were also amazing! Always very sweet and attentive. I am not sure what the breakfast situation was for the rest of the resort, but it was awesome on the gold floor. Good variety of options and variation day-to-day. A lot of local food so it didn't feel too much like the standard hotel breakfast. The proximity to the beach was great. You could walk out of your room and be snorkeling with sea turtles and 30+ tropical fish species in a few minutes. The beach wasn't huge but never got too crowded, though it was busier on the weekend. The two upscale restaurants, Brown's and Binchotan, were excellent, though they were only open for dinner service. On-site car rental agency was extremely convenient, even though they were not open on weekends. The cons: Nearly all of the hotel staff were wearing masks at all times, even landscapers working alone, outside, far from any other people. I have to assume there was a mask requirement from the hotel. It was fairly unsettling seeing "the help" forced to wear masks. I would not have chosen to stay here if I had known the hotel was making all of their employees mask in the heat and humidity. (For people reading this in the future, at this point we have had the COVID vaccines for 15 months and have known that cloth masks aren't effective at preventing spread for almost as long. There were no governmental mask requirements for hotels, restaurants, etc. as far as I could tell.) There was only one restaurant open for lunch, and a small coffee stand with a few grab and go items. You could sit in the restaurant (most of the tables were in sand) or order from the beach bar or from the pool. This made the kitchen extremely backed up and the service very slow, which ate into beach/excursion time significantly. There were multiple other restaurants and bars on property, but they were not open for lunch. I would recommend stocking up on lunch items from the grocery store and skipping the restaurant altogether if you stay here. The air conditioning only got the room down to around 74 degrees at full blast, and the bathroom was usually much warmer. Wasn't a huge issue most of the time, but would have been nice to get it cooler. Overall verdict: I would call the Fairmont Orchid an overperforming 4-star resort, but not a 5-star resort. There were many nice touches, but significant headaches
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Date of stay: June 2022
Value
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Room Tip: Weddings and luaus happen closer to the north tower.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded yesterday
Thank you for choosing Fairmont Orchid for your Hawaii Island vacation! We are glad you enjoyed your resort experience and appreciate you taking the time to share your honest feedback. Mahalo for recognizing our Fairmont Gold team as well as our Housekeeping team. The beach and our bay for snorkeling is so incredible and certainly some of the best snorkeling on the island. As we are always looking for opportunities to grow and provide an exceptional experience for each guest, we would like to assure you that your comments have been heard and will be share with our team for review. We do hope to have the opportunity to welcome you again in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lyndon M wrote a review 17 Aug
Cardiff, United Kingdom3 contributions
There are so few areas for shade. It is meant to be a luxury resort, but the chances of getting a lounger with shade is small. It would cost so little for this to be sorted. Very disappointing. Considering that there is nothing else to do here, a day by the pool is impossible
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded yesterday
The Hawaii sun we all love but completely understand the need for shade. Our recreation team is committed to taking care of each guest to ensure they have a beautiful and amazing day full fond memories. Mahalo for sharing your experience with us. I do hope you will give us another opportunity in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura R wrote a review 16 Aug
Austin, Texas, United States12 contributions
Really enjoyed Fairmont Orchid and the surrounding areas. Thanks to Sophia Roach who really recommended the best restaurants and locations to visit in the area as well as the rest of the exceptional staff from Sylvie in housekeeping to Amy in Concierge, to Ethan taking our photo at Brown's restaurant, and Anthony and Edward at the lounge for wonderful sunset cocktails and sushi our experience at the resort was amazing. We took a walk around the coconut grove and through all the gardens and enjoyed snorkeling at the beach but the best snorkeling was a neighboring beach that the staff shuttled us over to on a black sand beach. The rooms were very comfortable beds and bathroom amenities. We had a partial view of the ocean which was great because we could see into the garden grounds and to the ocean with amazing sunsets every day. They even have complimentary washers and dryers available. The staff was wonderful and so was the food! The only thing I wished they had is food service later and also an ability to get picnic lunches packaged up for our excursions. I also thought only one small hot tub seemed disproportionate for the facility given how big the main pool and grounds are it seemed small. I highly recommend the resort and the staff is wonderful! We will be back.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: 3rd-floor south side was the same as the main lobby area w/ocean and courtyard/garden view. Could...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 days ago
Sharing your experience on line and taking the time to recognize so many of our team is wonderful to see. The sunsets, food and adventures on the resort and the Big Island are unforgettable. I was so happy and heart warmed to see though how many of our team impacted your stay. They will be thrilled to see your review. I also appreciate your honest feedback as well and ideas. Be assured I will share this with our team. This is so valuable. Mahalo for recommending our resort and our staff! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TomKristi wrote a review 16 Aug
1 contribution
We have been repeat guests of the Fairmont Orchid for over 6 years. The staff are definitely what makes us return to the gorgeous Fairmont. We’ve always enjoyed the Hawaiian vibes & energy at the Fairmont Orchid. They have made upgrades to their landscape which looks incredible. We traveled there recently with our daughter/son-in-law & family (3 children ages 12, 11 & 8). Barbie Nakamura, Director of Quality, is that & so much more! She’s a powerhouse!! We met her a year ago in April during our 22-member family vacation. Barbie & the entire Gold Floor staff made sure all of our needs were met. Barbie greeted us with leis upon our arrival followed by a glass of champagne provided by Samuel when we reached the Gold Floor for check-in. We have to give special shout outs to the Gold Floor staff - Elizabeth, Keisha, Samuel & Julianna for making all of us feel so welcome. They all go above & beyond to make our vacation extra special. Elizabeth was our initial contact over 6 years ago for the Gold Floor and set the bar really high. She & Keisha have maintained their high levels of service. We had the pleasure of meeting Samuel & Julianna, who are gems as well. Cory is like a sister to us. We met Cory a year ago April when she assisted with a family dinner for 22 people. We love hearing her stories of Hawaiian heritage. Nerlie spoiled us with serving us coffee always with a smile & a good morning. A true sweetheart. Christopher & Lisa were always ready with a smile & always offering to lend us a hand. Elaine (Pool Shack) is such a fun presence around the pool. She always remembers us (as do the others mentioned above) & commented on how much our grandson had grown. Angel was a delight & we appreciated his sense of humor while delivering goodies to our room. The housekeeping staff was amazing as well during our stay. We think one of the highest compliments we could give is that ALL of these special individuals would blend in perfectly at our family table. They all bring so much joy to those around them! We consider them all to be our Fairmont Ohana & they are all truly all-stars. The Fairmont is fortunate to have them as employees. We have never been the recipients of such incredible service & kindness at a resort as we are treated to at the Fairmont. Everyone greeted us with smiles & extended true aloha to all of us. They truly respect the young members of our family as well. We miss everyone already, but we’ll see you in November. With sincere aloha, Kristi & Tom
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Date of stay: August 2022
Rooms
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Service
Room Tip: Check out the Gold Floor!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 days ago
Mahalo for taking the time to write such a wonderful review and sharing your experience with us. I appreciate your kind words but I am more excited to share with our team. To know how they impacted your stay is so encouraging for them. Each and every member you mentioned and all of our team strive daily to welcome our guests with the Aloha spirit and hope they feel like ohana. We enjoyed having you with us and definitely have become part of our ohana. We are looking forward to welcoming you back soon. We will be counting the days! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Babymama52 wrote a review 12 Aug
Los Angeles, California11 contributions7 helpful votes
We really enjoyed our stay at the fairmont orchid ! The beach on property is stunning with phenomenal snorkeling and complementary beach lounge chairs and food service. The breakfast buffet was wonderful with nice fresh fruits and island ingredients. We enjoyed the grounds and various restaurants on property ( highly recommend dining during sunset hours to enjoy stunning views). The live music on property and the various exercise classes were a highlight. Nice and caring staff and nice, updated rooms with coffee machine !
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 3 days ago
It IS phenomenal snorkeling! So happy to know you had that experience. It is truly a very special place with so much ocean life steps from our guest rooms! It is so wonderful to know how much of the activities you took part in. I hope you left with many fond Hawaii memories and hope you choose us if you return to Hawaii! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ki Lan B wrote a review 11 Aug
Issaquah, Washington2 contributions1 helpful vote
+1
We stayed in the Orchid Gold for 9 nights in celebration of my 50th birthday. It was fantastic! There are beautiful vistas everywhere! The Gold members (Juliana, Samuel, and Keisha) that I had been emailing for months prior to the trip were so helpful and it was great to finally meet them in person. We had a beautiful dinner on The Knoll of Brown's Beach House and our main server Kelsie and her team took such good care of us! The food was so good, we all went there again for dinner on the last night of our stay. Those working in the Gold lounge took such good care of us! We loved the hospitality of Nerlie, Chris, Lisa, and Cory. The diversity and the quality of the food was excellent and TMI alert, my digestion was the best it's ever been away from home (LOL). Loved that the property had easy beach access and a wonderful pool! My family had such a great time swimming and snorkeling all over! Not sure, when we can get back to the Big Island but the Fairmont Orchid will be a pull for any future trip. We could not recommend it enough!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 3 days ago
Everyone deserves a fantastic vacation and I am thrilled that our Fairmont Gold team made it special for you! Thank-you for choosing our property for your 50th birthday! Such a big occasion! Traveling is hard on us so happy to know that our food made it even better!! It is truly a special location with activities that create so many fond memories. Mahalo for sharing your experience and for recommending us! Hope you can return sometime soon! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ptso2019 wrote a review 10 Aug
3 contributions1 helpful vote
For the price, I can't believe: 1. Even coconut trees are not trimmed and is a known danger in high wind.... to be honest, the city is doing better and that is saying something 2. 3 days laundry is unacceptable in a high end hotel. 3 days + no sunday and another day (I forgot which) is ludicrous 3. In one of your restaurants, all the entrees come before we even finish appetizers 4. Your wifi has speed that I remember in the 2000s Ok your staffs are friendly but they are way overworked. If you cannot handle the guest volume with your staffing, reduce registration. There is no way that I can recommend this experience at all
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded yesterday
Thank you for taking the time to share your review regarding your most recent visit to our resort. As a valued guest, your feedback regarding your stay is greatly appreciated as it allows us to continuously review and improve the quality of our services. Should your future travels bring you back to the island, we do give us another opportunity to welcome you for an exceptional stay in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TraveLUX wrote a review 10 Aug
Dallas, Texas21 contributions2 helpful votes
+1
Amazing property!!! Excellent food and a score 10 for the staff. Its just like a dream.... Very qualified and experienced! staff!! They are also so nice … Congratulations to bartenders, servers , security , management, beach staff etc. Food was unbelievable. Get the BMW bicycles and go around the island....There is a nice bar by Tommy Bahama 15min bile ride or take the complimentary shuttle
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Amazing views... Orchid smell everywhere ....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 3 days ago
Perfect! Unforgettable! Our team will be so encouraged to see your review! Mahalo for taking the time to share your experience! I will be sure to share your review with everyone! Hope you can return to us someday! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
panda480 wrote a review 9 Aug
Scottsdale, Arizona1 contribution1 helpful vote
+1
We all really enjoyed our 10 night stay at the Fairmont Orchid. The view when you enter the lobby is breathtaking. Our room was spacious and so comfortable for the 4 of us and we had the best view (we were lucky to get an upgrade through our travel agent). The pool is very large and the resort never felt overly crowded, which was nice. The entire staff from the front desk, to housekeeping, to the pool, beach shack, and the restaurants were so kind and accommodating. The luau at the Fairmont is spectacular and the food was so good. We loved our first trip to the Big Island and would definitely return!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Perfect! Mahalo for the outstanding rating and wonderful review! I am so happy to know how much you enjoyed your stay! Mahalo for taking the time to recognize so many of our staff. They enjoy welcoming and caring for our guests. I know they will be so encouraged by your review and look forward to sharing it with them! Thank-you for saying you would return! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skeeter1972 wrote a review 8 Aug
Sugar Land, Texas44 contributions8 helpful votes
This Hawaii vacation was for my 50th birthday. The Fairmont Orchid is a beautiful resort. We stayed for 4 nights and did not have time to take advantage of all the things the Fairmont offered but we did attend the luau on Saturday which was wonderful. The buffet had a great assortment of food. My family loved the pork and beef. The desserts were also delicious. One of my two complaints about our stay was our room was very warm. We could not get the room to cool down below 76 but was normally 78 degrees. This was extremely warm and we were always sweating. We slept on top of the covers because of how warm it was. We did have someone come to look at the air conditioner but the person just replaced the filter and blamed it on the small a/c. The second complaint was after the luau at 8:15, it was very dark walking back to our room in the North Tower. All the lights along the path were off and I was not able to see the steps. I missed the bottom step and fell. Luckily I just skinned my knee and scrapped my foot. I was so disappointed to end my birthday like this.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Loved the free parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 days ago
Happy Birthday! Mahalo for choosing us for such an important occasion. I hope your birthday with us you had many wonderful fond memories. We are glad you enjoyed your resort experience and appreciate you taking the time to share your honest feedback regarding our room temperature and the lighting on our pathways. We are always looking for opportunities to grow and provide an exceptional experience for each guest, we would like to assure you that your comments have been heard and will be share with our team. We do hope to have the opportunity to welcome you again in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$615 - US$1,108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (1.1 km), The Shops At Mauna Lani (1.1 km), and Te 'E'a O Te Turama Hula Halau (1.1 km).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Orchid?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include CanoeHouse, Brown's Beach House, and Tommy Bahama Restaurant & Bar.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Fairmont Orchid have airport transportation?
Yes, Fairmont Orchid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.