We were thrilled with the beauty and high standard of service at this incredible resort. Everything was impeccably clean and well cared for and the grounds were inviting. We had an oceanfront first floor room and it felt like we were sitting right on the beach. Just amazing! We also loved the easy access to the Fisherman's Trail and Beachside Trail which were stunning and led us to some of the best snorkeling spots we have ever seen. Just a wonderful, relaxing week at a spectacular resort with top notch employees at every turn. They have done an incredible job jumping back in at a very high level after covid.
After watching the renovations through their Facebook page it was incredible to see it in person. Coming back after 8 years was worth the wait. The service was warm and made us feel special. The new design of the renovations is truly amazing and they did an incredible job combining the open air, gardens, and the grounds with the hotel. In theses times nothing is easy but the Mauna Lani made testing and even my travel arraignments simple and in the end it’s was all worth it once you got here. It was like coming to visit a long lost friend. Thank you.
The total has come thorough a fantastic remodeling looking wonderful. Its breathtaking upon first waking in. The staff are wonderfully accommodating and always with a smile. A few nitpicks. Out side of the night table there are no outlets in the room to use which can create a logjam when charging. Also the concierges were not particularly helpful. I asked about the CanoeHouse restaurant and was told it was entirely booked the entire week and to even some waitlists were booked. I gave Niko my name to be placed on the wait list for the week and never heard back. Luckily my wife just walked up to the hostess one night and she asked and yes they had three different available times. Maybe a bit more coordination. These days the internet can be just as valuable as a concierge so they should certainly add value and be productive.…
Like many repeat visitors to Mauna Lani, we hoped the new owners would give the property a needed refresh while keeping the features that make it truly special. There are lots of beautiful beaches in the world: what makes Mauna Lani special is the sense of place and genuine warmth of the people. It was wonderful to see Zelda and Edwin at the front desk, Binky at breakfast and so many other familiar faces from the bell desk to the tennis courts. Linking the staff and guests to the history and culture of Hawaii is Daniel Akaka. He continues to graciously share his knowledge through a variety of cultural programs. He is the glue that holds the place together. The rooms are beautiful. The facilities are lovely. During the renovation and pandemic many long time employees retired. There are minor changes you may be nostalgic for, such as the koi at the entry or sea life swimming in the ponds throughout the property. Kudos to management for getting things ready-to go from shutdown to 85% capacity with families on spring break (during a pandemic!) in a few months is a herculean task. We appreciate the hard work and looking to returning soon.…
If you are looking for personal attention and amazing staff and restaurants, look no further than the Mauna Lani Auberge Resort. Everyone there makes you feel special. The people working at the water activities are the best. They take really good care of you and "Uncle George" has great stories to tell you on the Historic Bike ride. Be sure to do the Canoe/Snorkeling - the people that take you out are very protective of you while you are snorkeling. The Canoe House restaurant is some of the best food I have ever had - just everything about this resort is wonderful. Can't wait to come back!
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