Auberge du Jeu de Paume
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Auberge du Jeu de Paume

4 Rue du Connétable, 60500 Chantilly City, Chantilly France
Traveller (688)
Prestige Terrace Suite
Room & Suite (189)
Dining (81)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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$499
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About

4.5
#2 of 3 hotels in Chantilly City
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Just 40 km outside Paris and 25 minutes from CDG airport, the Auberge du Jeu de Paume, a Relais & Châteaux member, is located on the prestigious Domaine de Chantilly. The Luxurious Rooms and suites reflect the elegance of the 18th-century French mansions, offer views of the garden, the patio, or the town, and include all the facilities for an exquisite and dreamy stay. They all have free Wi-Fi, bathrobes, flat-screen TVs, and iPod docs. At this 5-star Hotel in Chantilly, you will find a spa centre with a heated indoor pool, sauna, steam bath, hammam, 1 gym, and 5 meeting rooms for social and corporate events. For lovers of fine foods, there are 2 Restaurants: Le'Table du Connétable, a gastronomic cuisine, and Le Jardin d'Hiver, a bistro chic with a bar. A buffet breakfast is available and may be served in the rooms. Lunch and dinner are available upon reservation. Chantilly Horse Racing Training Centre and Chantilly Golf Course are 2 km from the property.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Hiking
Horseback riding
Bicycle tours
Patio
Walking tours
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Pedicure
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Wardrobe / wardrobe
Bottled water
Laptop safe
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Charming
Languages Spoken
English, French

Location

4 Rue du Connétable, 60500 Chantilly City, Chantilly France
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 73 out of 100
73
Charles De Gaulle Airport
21.4 km
See all flights
Beauvais-Tille Airport
39.4 km
See all flights
1,248Review16Q+A69Room tips

Reviews
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Traveller rating
  • 846
  • 233
  • 107
  • 38
  • 24
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Detailed Reviews
Wonder + Wanders wrote a review Jul 2021
Houston, Texas32 contributions15 helpful votes
4.0 of 5 bubbles
This is a classically beautiful hotel. Every detail of the furnishings look and feel high-end and add a lovely French flair. The front desk, valet. and room service staff were all top-notch, friendly, and spoke English. We had a Classic room, which was clean and comfortable but not very large. However, we were let down by a very basic service elements. The WIFI did not work in our room (excellent WIFI in the lobby. terrace and hallway. but no signal at all in our room). There was no toilet tissue in our room (one roll was immediately brought when we called to request some,) and the cold water in both the sink and shower was only a trickle (the hot water worked well and had strong pressure, but even with the tap fully open, there was only a small amount of cold water). All in all, this is a beautiful hotel in the perfect location, but a bit overpriced considering that several basic elements were misses.
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Date of stay: July 2021
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Orlane P wrote a review Aug 2020
London, United Kingdom119 contributions52 helpful votes
5.0 of 5 bubbles
We had a lovely time at the restaurant. We took the Galop Menu because we wanted to make the most of our day at the Chateau. The Menu is really good with quality food and service was truly great. Galop menu is at 25e which is more than correct for the quality you get.... I strongly recommend this place for the nice atmosphere of the outdoor terrace and friendly staff.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs J. wrote a review May 2023
Paris, France45 contributions66 helpful votes
5.0 of 5 bubbles
We really enjoyed our stay. A very nice welcome by charming staff. We upgraded ourselves to a room giving on to the beautiful park, as we found the noise of the cars on the old cobblestones outside to be a bit daunting. The room was beautiful, and furnished in a lovely manner. The restaurant is good, and the hotel is not noisy. We enjoyed the spa, with a very nice massage and facial. Pool area is small but agreeable and spotless. The concierge is able to book all sorts of exciting things to do, we went horseback riding in the forest which was a magnificent moment. We highly recommend this place.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Book rooms giving on to park.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Auberge du Jeu de Paume, Directeur général at Auberge du Jeu de Paume
Responded 23 May 2023
Dear Madam, dear Sir, We sincerely thank you for taking the time to review your recent stay at Auberge du Jeu de Paume. It has been a great pleasure welcoming you to Chantilly. We appreciate your your very positive rating and comment. We hope to welcome you back to the Auberge du Jeu de Paume again and we remain available at +33 3 44 65 50 50 to meet your every need. Sincerely, Nicole WILMS-KAUFFMANN - Hotel Manager
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TheGastronomist wrote a review May 2022
Dubai, United Arab Emirates294 contributions181 helpful votes
2.0 of 5 bubbles
Extremely disappointed overall by this Relais & Châteaux. I stayed in Auberge du Jeu de Paume back in 2012 and it was far better , really nice .
Now it seems all has gone down. Staff over excited to do as best as they can but things do not go well.
1)at reservation when asked to book a table to the restaurant, the answer was super arrogant as no place in the gastro , but only in the lobby bistrot. Either at 7 or at 9…l can understand but in theory you must give priority to guests of hotel …this was not the case.
2)food, not really good and quite expensive.
3)rooms, with stained old moquettes, smelly beds.
4) robes and towels have Never been changed over a 3 night stay. Worst, as when I purposely left them on the floor , they were put back to be used as if all normal in a 2 star hotel…
5)nobody prepared the bed at evening, no carpets with slippers, no turning of beds… just nothing.
6)bed linens Never changed over 3 nights stay…
7)when came back on a Sunday evening at 23:45 h, I tried to get back in, rang the bell , knocked on every single door and window…called several times the hotel…nothing. After 15 minutes I decided to call la Gendarmerie who would send a car. While waiting for Gendarmerie, someone disgracefully showed-up…. Just as if it is normal to let guests 30 minutes outside….
8) here comes the worst…the pre authorisation on my card was taken upon arrival for 1’450 euros, subsequently without my approval for 400 and then 200 totalising 2’045 euros. Once I checked out, as all normal hotels they cancel on the spot the pre authorisation as you pay your bill. …. But not with Auberge du Jeu de Paume… neither with Relais & Chateaux who Never responded neither to my complaints and requests, as they could not do it properly with their bank and it took my card issuer, Visa …16 days as they had to wait that writhing those 16 days the “merchant” could reclaim the amount as the cancellation of pre authorisation was not properly done.. I interchanged several ( tens…) of emails with staff, always w]very nice but the hotel system, management just doesn’t work !

Personally I consider this stay as a total disgrace, a lack of respect and an unforeseen example of how bad a property can go. It was a while I hadn’t been to a Relais & chateaux due to Covid, and in addition of being a former member of the 5C club….. if this is how Relais & Chateaux has its hotels , I will not consider them in the future !

….by the way, not a single time the GM of Auberge du Jeu de Paume took 30 seconds to say: we are sorry !
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Date of stay: May 2022Trip type: Travelled solo
Room Tip: Just to avoid the hotel and the restaurant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LYOLON wrote a review Oct 2023
London, United Kingdom17 contributions30 helpful votes
5.0 of 5 bubbles
This hotel is perfectly located for visiting the Chateau de Chantilly. Just 2 minutes walk if you use the side entrance of the Chateau. Rooms at the back overlook the tranquil park of the Chateau. The Deluxe rooms are spacious and very comfortable. The concierge is very helpful and can organise private visits of the Chateau. The restaurant of the Jardin d’ Hiver is amazing with a very good value seasonal menu. The buffet breakfast is equally good. The hotel can be reached by taxi from the train station of Gouvieux-Chantilly, a 15 minutes ride. Gouvieux-Chantilly is about 1/2 hour from Paris Gare du Nord.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Auberge du Jeu de Paume, Directeur général at Auberge du Jeu de Paume
Responded 23 Oct 2023
Dear Madam, Sir, I sincerely thank you for taking the time to review your experience in our Home. It has been a great pleasure welcoming you to Auberge du Jeu de Paume. We appreciate your very positive rating and review concerning our services, I have already shared your feedbacks with team. I hope to welcome you back to the Auberge du Jeu de Paume again and we remain available to meet your every need. Sincerely, Marie-Hélène Moreira - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julien R wrote a review Oct 2021
80 contributions49 helpful votes
5.0 of 5 bubbles
We've stayed there for a night. All staff, ALL staff are kind and smiling.
There was a small gift at our arrival, top notch car service, super nice pool, delicious restaurant, comfortable room... Breakfast was great and while other places would discourage you from taking anything with you as you leave the buffet, they come to offer to wrap a few things for you! Smart, nice, anti-waste move! Such a nice place I highly recommend!
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sjgutts wrote a review Aug 2023
New York City, New York11 contributions5 helpful votes
3.0 of 5 bubbles
The junior suite room for 950 Euros was dated with thread bare carpeting that badly needed cleaning. The shower shared a tiny space with the toilet and was terribly designed with a shelf for the shampoo that presented a hazard for anyone dropping the shampoo.

The food in the dining room was also disappointing.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Auberge du Jeu de Paume, Directeur général at Auberge du Jeu de Paume
Responded 11 Sept 2023
Dear Madam, dear Sir, We sincerely thank you for taking the time to review your recent stay at Auberge du Jeu de Paume. It has been a great pleasure welcoming you during your stay in Chantilly. We are saddened to read that your experience at Le Jardin d’Hiver, Bistrot Chic did not reach your expectations and that the cuisine of our Chef Clément Le Norcy was not to your taste. Regarding the room, we have shared your experience with our technical engineer to look for corrective measures. We would be delighted to welcome you back and remain at your disposal for any information at +33 3 44 65 50 50. Sincerely, Nicole WILMS-KAUFFMANN - Hotel Manager
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Olga M wrote a review Aug 2021
5 contributions
5.0 of 5 bubbles
I stayed one night in July 2021 in a beautiful room with a terrace. The room is stunning and they provide an amazing welcome.

The breakfast is the best I ever had in my life! The in house chef is amazing.

The dinner in the bistronomique restaurant was also very pleasant with surprising dishes, very tasty.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Try the ice cream and the home made Chantilly cream (with strawberries) They can provide you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
the-hospitality-expertKE wrote a review Jan 2023
Brussels, Belgium53 contributions43 helpful votes
5.0 of 5 bubbles
This was a truly remarkable experience for me. The beds were exceptional, rooms, and most importantly, the service was stellar. A truly 5 star experience with no room for any disappointment. The staff were well versed in multiple languages, very friendly, extremely helpful and were super accommodating. I had an exceptional time at the Auberge.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Auberge du Jeu de Paume, Directeur général at Auberge du Jeu de Paume
Responded 30 Jan 2023
Dear Sir, We sincerely thank you for taking the time to review your experience in our Home. It has been a great pleasure welcoming you to Chantilly. We appreciate your very positive rating and your review concerning our services. We hope to welcome you back to the Auberge du Jeu de Paume again and we remain available at +33 3 44 65 50 50 to meet your every need. Best regards, Nicole WILMS-KAUFFMANN - Hotel Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cyril P wrote a review 21 May
Central Florida, Florida14 contributions4 helpful votes
5.0 of 5 bubbles
My wife and I just spent a night at Auberge du Jeu de Paume 2 nights ago before flying out the next day.
What a lovely experience!!
Our room was big and extremely comfortable with a beautiful bathroom! The hotel is elegant and plush; we had lunch at the bar and dinner at the Jardin d' Hiver - excellent food and delicious wines. After working hard doing business in Europe for almost a month , spending a day at L' Auberge was truly rejuvenating! I just wished we could have stayed longer!

The staff could not have been more pleasant and helpful! A particular mention for the Manager of le Jardin d'Hiver who is always impeccable and helpful and for the young man who was manning the bar in the evening ( I wish I could remember his name ). Service is what makes or breaks your stay and everybody at l'auberge was on point!
Thank you for a great time! we will be back.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Book in advance - it is a very sought after hotel!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Auberge du Jeu de Paume, Directeur général at Auberge du Jeu de Paume
Responded 2 days ago
Dear Mr Pittion-Rossillon, We would like to thank you for sharing your comments with us. It has been a great pleasure welcoming you to Chantilly. We appreciate your very positive comment and your review concerning our services. We have already shared your feedbacks with our Teams and in particular to our Jardin d'Hiver Manager, Christian. We hope to welcome you to the Auberge du Jeu de Paume again and remain available to meet your every need. Sincerely, Quality Manager
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yltse13 asked a question May 2016
Hong Kong, China1 contribution
If I don't have a car, how can I get there from Paris city? Thanks.
Chantilly City, France1 helpful vote
Dear Guest, Our property is reachable as well with public transports: 20 minutes from Gare du Nord Train Station "Grandes lignes" by TER Picardie to Chantilly Gouvieux. Kindly contact our concierge +33 3 44 65 5022 if you may need more information. Regards
Answer from Ralff
Washington, DC1,705 contribution229 helpful votes
Hello, We drove there, so I am unable to confirm airport transportation, but I am sure that they do provide it. Try calling or emailing the concierge. The email can be found on the hotel website under Hotel>The Concierge.
ZeeT007 asked a question Sept 2015
Dar es Salaam, Tanzania86 contributions67 helpful votes
Are there hairdyers in all rooms?
Answer from Vivian R
Breda, The Netherlands12 contributions5 helpful votes
Yes there was a hairdryer in my room
Chantilly City, France1 helpful vote
Dear Guest, A smart dress code is kindly suggested in our restaurants. Our property is located in town so no need for a car. Best regards,
Cyril P wrote a tip 21 May
Central Florida, Florida14 contributions4 helpful votes
5.0 of 5 bubbles
"Book in advance - it is a very sought after hotel!!"
Read full review
Kai Lou wrote a tip Jul 2023
Taipei, Taiwan29 contributions7 helpful votes
4.0 of 5 bubbles
"This place is full of history and if you are interested in a historical hotel, this is the place to stay. "
Read full review
Mrs J. wrote a tip May 2023
Paris, France45 contributions66 helpful votes
5.0 of 5 bubbles
"Book rooms giving on to park."
Read full review
Nicholas H wrote a tip Aug 2022
Angers, France67 contributions63 helpful votes
5.0 of 5 bubbles
"Rooms on garden side, away from the road, are quieter"
Read full review
TheGastronomist wrote a tip May 2022
Dubai, United Arab Emirates294 contributions181 helpful votes
2.0 of 5 bubbles
"Just to avoid the hotel and the restaurant"
Read full review
Not the right property for you?
There are more places to choose from in the Chantilly City area.
PRICE RANGE
$530 - $1,001 (Based on Average Rates for a Standard Room)
LOCATION
FranceHauts-de-FranceOiseChantillyChantilly City
NUMBER OF ROOMS
92
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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AUBERGE DU JEU DE PAUME - Hotel Reviews & Price Comparison (Chantilly City, France) - Tripadvisor

Frequently Asked Questions about Auberge du Jeu de Paume
Which popular attractions are close to Auberge du Jeu de Paume?
Nearby attractions include Chateau de Chantilly (0.4 km), Le Potager des Princes (0.3 km), and Musée Vivant du Cheval (0.1 km).
What are some of the property amenities at Auberge du Jeu de Paume?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Auberge du Jeu de Paume?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Auberge du Jeu de Paume?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Auberge du Jeu de Paume?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Auberge du Jeu de Paume?
Conveniently located restaurants include La Table du Connétable, O Bistrot Chic, and Le Bouchon Gourmand.
Are there opportunities to exercise at Auberge du Jeu de Paume?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Auberge du Jeu de Paume located near the city centre?
Yes, it is 0.8 km away from the centre of Chantilly City.
Are any cleaning services offered at Auberge du Jeu de Paume?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Auberge du Jeu de Paume?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Auberge du Jeu de Paume offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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