Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
3.0
#9 of 9 hotels in Opfikon
Location
Cleanliness
Service
Value
Our 343 Serviced Apartments and 104 hotel rooms offer everything you need for a short break or an extended stay in the Zurich. Located at 15 minutes from the Zurich city center, the Radisson Hotel & Suites Zurich is the ideal starting point for your activities in the city. Zurich International Airports is just a 10-minute drive from the hotel. The hotel contains a fitness area, an on-site restaurant for breakfast, lunch & dinner with cosy seating in the inner courtyard as well as a rooftop terrace for unbeatable views of the city and the mountains.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
The Radisson Hotel & Suites Zurich offers a stay that has garnered mixed reactions. While the rooms are praised for being modern, issues with maintenance and cleanliness have been a letdown for many guests. The hotel's atmosphere divides opinion—some find it stylish, whereas others feel it lacks warmth.
Service quality is a common concern, with reports of sluggish assistance and discourteous staff. Despite its convenient location near the airport and city center, the value proposition is questioned by guests who are dissatisfied with the cost of services and inadequate breakfast.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Slow
Amenities
Underwhelming
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Stayed here in June 2023 as a couple in the now called Radisson Hotel and Suites, Zurich. About 10 minutes by Tram from the Zurich Airport and 25 minutes to Zurich City Centre. Two Tram stations right outside the hotel at a 2 min walk (lines 10,12 and then 11). We reached towards late afternoon and were able to check-in on their self check-in kiosks which were a little slow. Assistance was available from the receptionist as there were quite a few folks checking in. We had opted for a Superior Studio Suite which was allotted on the ground floor. We created our own key cards during the procedure made the payment, collected the wifi codes and headed to our room.
A nice, large room with a decent sized bathroom, kitchenette with dishwasher, microwave, cutlery, crockery, ironing board and basic toiletries (toilet paper, towels, napkins and shampoo/body wash). However, there was no daily housekeeping/replenishment even though we stayed 6N which was the only let down as they do it only once a week. Washing machines were available at an extra cost.
Since it was summer in Zurich, we definitely needed the AC but was just about ok, not really great cooling so had to keep it on for a long time to cool down. Buffet Breakfast was average, multiple items but lacked taste however this only restaurant on site "Luigio" is always full for Lunch/Dinner. Service in the restaurant was also average and lacked replenishing of items at times. Definitely something that can be improved upon considering mornings would usually be a rush, due to folks heading for tours.
Overall, a decent stay and would recommend staying here as this was just fine in many ways with not much value for money considering Zurich! Thank you Radisson, but you can do better for this one after the recent takeover and match this up to the standards of other Radisson Hotels quickly!
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was our choice for a 2night stay after 4 nights in Grindewald. We chose it due to its close proximity to the venue we were visiting for a gig and also the airport for our return flight home. It was one of the best priced in the area and literally 2 mins from the tram stop. This made it a no brainer for us as to which hotel to choose. Point 1 - Check in is gimmicky/over cooked with self check in technology that isn’t reliable. It was slow, complicated and I ended up having to seek support from reception. Around 20 mins later we were checked in! Thankfully the staff are friendly and helpful or I would have already been regretting my choices! You have to activate your own room key which is a stack of cards beside the check in iPad. Never had to do this before and it wasn’t clear. You also have to settle your city tax here and it unfortunately does it per individual so you have to revisit the screen multiple times and pay multiple times depending on how many people are staying. Again not a problem but it’s not clear and it’s slow. Rooms are pretty modern and plenty of power supply points. Our sink plug was broken so it wouldn’t release water. The room was pretty dusty too and we were missing simple things like 2 mugs in the room for a 2 person room. There is a restaurant in the hotel, Luigi’s Italian. Really convenient for a late check in but beware you will pay £100 for 2 pizzas and 2 cocktails each, pretty much the same price as anywhere else in Switzerland though! Food was good, cocktails nice and service was good too even when they were very busy! Overall a really convenient hotel for our stay, I wouldn’t choose it for a long stay but short visit it’s ideal. What it lacks is human interaction as everything is self service so can make your stay feel a little cold if your used to that. It makes up for it in convenience and friendly staff who are available if you do need help!
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We went to Zürich to meet with good old friends, and we chose this hotel based on its very convenient location, and the fact that we could have a room equipped with a kitchenette to prepare meals, and a small living room to invite some guests. From this hotel, you can get to the city center in under 30 minutes, and reach the airport in about 15 minutes. The staff is helpful and polite. When I visit Zürich in the future, I will definitely look forward to stay at this hotel again!
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From check-in to check-out, excellent service! Great lobby to hang around in if you need some work done or your simply got there too early to check in. Room was clean and cozy. Super friendly staff aswell.
Read more
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Initially booked a week, stayed for 4 months, everything you need when away on business, I had a nice ground floor apartment with access to a central garden with own space for alfresco. Small kitchenette, nice shower room, great internet and cable tv. Apartment was serviced once a week with fresh bedding and towels but if you want you can ask for more towels etc… Wash room with washer/dryer at a reasonable price via an app. Supermarkets either side , transport hub local and if you need it which I did underground parking at a very reasonable price , and now the team, all professional and great personalities but a big shout out to Penny who is a wonderful host. Would highly recommend.
Read more
Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Host JOYN Zürich, Gästeservice/Empfang at Radisson Hotel & Suites Zurich
Responded 28 Oct 2021
Dear Adrian, You make us shine bright and we are delighted to have you as our guest! It's been a great pleasure to have you here and the whole team is looking forward to welcome you back hopefully soon! Best regards, Host Team JOYN Zürich
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was only supposed to be staying for one week as it was a business trip & the accommodation wasn't in the region I was working in but I liked it so much I stayed for 4 months! It has everything you need apart from an oven. Modern ground floor apartment, nice bathroom, small kitchen & a lovely terrace onto a courtyard garden. Underground parking, a gym, laundry facilities via an app & two supermarkets very close by.
The rooms are cleaned once a week but the staff are so helpful I'm sure you could get extra towels etc if needed. Great staff that are friendly & helpful especially Don, Penny & Olivia. I would definitely stay again & would highly recommend for either a short or long stay.
Read more
Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Host JOYN Zürich, Gästeservice/Empfang at Radisson Hotel & Suites Zurich
Responded 28 Oct 2021
Dear Guest, Thank you very much for your good rating and detailed review! We are delighted, how much you like your stay and had an amazing stay. It is a pleasure to hear from happy guests like you! Best regards from the whole Host Team at JOYN Zürich
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at this hotel in Zurich for 5 days and 4 nights in a premium room, expecting a level of service that matches the premium price. Unfortunately, my experience was far from satisfactory.
First and foremost, the room was not cleaned once during our entire stay. The floors were never vacuumed, the bedspreads were never changed, and the coffee and sugar were never refilled. For a room booked for three people, we were only provided with two towels, which is unacceptable, especially when we were charged for three people.
I complained twice to the reception about these issues. The first time, they took my complaint, but nothing changed when we returned to our room that evening. On Thursday, July 4th at 8 PM, I approached the reception again and spoke to a lady who claimed the room was supposed to be cleaned. When I explained that it wasn't, she told me that guests need to request cleaning at the reception. This was shocking, as I had already complained twice. She then said that the coffee and sugar do not get refilled, which is ridiculous. I pointed out that the dishwashing liquid was refilled every day, so why not the coffee, tea, or sugar? She did not take my complaint seriously, nor did she apologise for the inconvenience.
This hotel's service is disgraceful. There are plenty of staff members at the reception, yet the service is well below par. I would advise anyone considering this hotel to avoid it at all costs. You would be better off staying in a serviced apartment where you receive the service you pay for.
Check in and I paid for the stay , they didn't provide me with an invoice and print out a receipt for me.
I will give this hotel 1 star, and that's only because I can't give it zero. Horrible services, terrible management, and a complete disregard for guest satisfaction. Avoid this hotel at any case.
Read more
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Khazen, Guest Services / Front Office at Radisson Hotel & Suites Zurich
Responded 9 Jul 2024
Please accept our apologies for the inconveniences you experienced. Your review helps us identify areas for improvement, and we are taking action to address them. We hope you will give us another chance to serve you better in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brand new hotel, specially for people who do not like to interact with other human beings. Check-in is done with a self check in device, you almost see no staff walking around. Rooms are nice, modern with kitchenette. I did not feel at ease, as it seemed that I was all alone in this rather large hotel, which was of course nonsense, but as I did not see a single face during my stay, it was rather spooky. Defenetly I preder human interaction than being exposed to a machine...
Read more
Date of stay: June 2021
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Host JOYN Zürich, Gästeservice/Empfang at Radisson Hotel & Suites Zurich
Responded 13 Jun 2021
Dear Reto, Thank you for taking the time out to share your recent JOYN Zurich experience with the Tripadvisor community and your compliments about our brand new property are greatly appreciated! We feel sad though to read that you haven´t received the true JOYN feeling. Indeed, our vision is to go our way along with the technology, but what makes us also special is the spirit of our team. We are always around, and it was such a bad luck not to see you! We hope to have the chance to welcome you the right way to the soonest. All the best, Your JOYN Zurich Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After my 4th attempt to speak to customer service about the horrible cleaning service, I was left with no choice but to give a 1 star rating to the hotel. After every request and pleading to clean my room thoroughly, my room was left an utter mess apart from my room card being removed for the lights and extra towels gone. No effort at all put into the cleaning. I have never experienced staying in a hotel with such terrible cleaning service, and no, Radisson management, "your apology and trying your best" does not count as you have not improved your service after noting several complaints of the same within the reviews. I had 12 members of my family staying in this hotel upon my recommendation and I dearly regret recommending your hotel, as it was a complete embarrassment for us. We are in room 307 until the 6th of July, and have become pretty hopeless with your futile and false promises to upkeep standards. I will ensure that no other guests of mine stay at your hotel. Below are pictures of our room post-cleaning. This is after my 4th complaint.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Don't stay here if you look forward to a clean room whenever you come back to the hotel exhausted...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Khazen, Guest Services / Front Office at Radisson Hotel & Suites Zurich
Responded 9 Jul 2024
Our sincerest apologies for the shortcomings you encountered during your stay. We value your feedback and are committed to enhancing our services. Thank you for letting us know, and we hope to provide a better experience next time.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel just became a Radisson at the beginning of May, it was operated as a "serviced apartment" accomodation before. You can tell, that not erything runs as smooth as you might expect, but the hotel is very nice! Staff extremely helpful, there are self-service terminals to check-in and they assist you with going through this process. Rooms are very stylish and offer everything you need. I had an apartment with a fully equipped kitchenette and a nice bathroom. It is not like a full service hotel, but there is everything a traveller needs and for a very good price for value ratio compared to other in Switzerland. I´ll be back!
Read more
Date of stay: May 2023
Value
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Opfikon area.
PRICE RANGE
$210 - $346 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
JOYN Zurich
LOCATION
SwitzerlandCanton of ZurichZurichOpfikon
NUMBER OF ROOMS
447
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
