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Merchant House

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Traveller (69)
Room & Suite (28)
Dining (6)
Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“cake”(43 reviews)
“on arrival”(43 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Bar/Lounge
Pets Allowed
4 Star Hotel
All hotel details
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Reviews (504)
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494 results
Traveller rating
276
138
52
17
11
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LanguageEnglish
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276
138
52
17
11
Show reviews that mention
All reviewscakeon arrivalcomplimentary teacarlton hotelplates and cutlerywelcoming hotelfree breakfastshort walkvictoria spongeevery afternoonlounge barup hillfull englishplenty of parkinglovely touchcar parkcomfortable bed
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1 - 5 of 494 reviews
Reviewed 5 days ago

I was upgraded to a suite on arrival and it was most impressive. The location is very good for all of Truro, very walkable or by cycle. The room was very well equipped and spacious. Bed excellent. Very large flat screen TV and amenities choice...More

Thank TJD744
Reviewed 1 week ago via mobile

Having spent most of the day touring around Cornwall it was nice to be able to find a pleasant retreat, and that's what we found at Merchant House. The room was comfortable however the shower really couldn't be any smaller than it was. It was...More

Thank Tangles10
Response from Nicky M, Owner at Merchant HouseResponded 6 days ago

Dear Tangles10 Thank you for your lovely review; I am delighted to hear you enjoyed an overnight stay with us whilst exploring the beautiful scenery of Cornwall. I am pleased to hear you received our traditional friendly and efficient service and that you found the...More

Reviewed 3 weeks ago

Really well run clean,comfortable hotel close to town with helpful staff and a good breakfast and also,reasonably priced.The hill back from the town is steep but you can easily get a taxi.( I enjoyed the walk) Highly recommended.Will definitely use again.More

Thank Paul B
Response from Nicky M, Owner at Merchant HouseResponded 2 weeks ago

hank you, Paul, for your fantastic review; I am delighted to hear you had such a great stay with us and that you received our traditional warm and helpful service. Here at Merchant House our aim is to provide “A great value stay in the...More

Reviewed 3 weeks ago

Situated near to top at the top hill, this is a very good hotel choice. The staff at reception were really friendly and helpful and the home made cake and coffee in the afternoon is a quintessential English tradition that lives on here and which...More

Thank 186225Mark
Response from Nicky M, Owner at Merchant HouseResponded 2 weeks ago

Dear 186225Mark, Thank you for your review following your recent stay with us; I am delighted to hear you had such a great stay and found the Hotel to be in a great location for a stroll into Truro City and as a perfect base...More

Reviewed 3 weeks ago

This is a well run hotel with a good breakfast menu and good housekeeping attention. We stayed 5 days and had our bed linen changed once and towels changed when required. This hotel has a bar area where guests can order a takeaway and use...More

Thank aspirebern
Response from Nicky M, Owner at Merchant HouseResponded 3 weeks ago

Dear aspirebern, Thank you very much for your review and for choosing to stay with us recently. I am glad to hear that you found our breakfast menu to be good and that our housekeepers were very attentive. I am also glad that you liked...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Non-Smoking Hotel
Things to do
Bar/Lounge
Details
Price range
US$98 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$98 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (69)
Room & Suite (28)
Dining (6)
Business Centre & Event Rooms (4)
Questions & Answers
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geoffdawe
23 November 2017|
Answer
Response from lonewayfarer | Reviewed this property |
There is an accessible room at the back of the hotel with its own door out to the car park and it's own accessible wet room. I do not work for the hotel but I have stayed in this room.
0
Votes
Chargey
27 August 2017|
AnswerShow all 3 answers
Response from Nicky M | Property representative |
If you have booked a room only rate, then yes you are able to pay for breakfast during your stay. You do not need to book, our waitress will charge your room bill each morning accordingly.
1
Vote
Sylvia H
5 November 2016|
AnswerShow all 2 answers
Response from Nicky M | Property representative |
Hi, Yes we have 4 ground floor rooms which are 2 singles, an accessabilty double with wet room and a family room. Give us a call on 01872272450 to discuss rates etc. Regards, Nicky Whittaker Owner
0
Votes
Room Tips
"Rooms are small and rooms upstarts on th left get hot when the sun shines"
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"If stairs are a problem, be sure to request a room on a lower floor."
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"The econo rooms were a good value."
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"Ask for a room in the main building and not in the extension to the back."
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