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Hallmark Hotel Cambridge

1,633 reviews
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Traveller (198)
Room & Suite (90)
Dining (20)
Overview
  • Excellent27%
  • Very good33%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“upstairs bar”(19 reviews)
“swimming pool”(68 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,633)Write a Review
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1,612 results
Traveller rating
453
493
374
164
128
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LanguageEnglish
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453
493
374
164
128
Show reviews that mention
All reviewsupstairs barswimming poolleisure facilitiessauna and steam roomweekend breakrestaurant staffcream teaexecutive roomwaiting stafflovely weekendbuffet stylepark and rideroad noisetwo night stayan evening mealbus stopbed and breakfast
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1 - 5 of 1,612 reviews
Reviewed 3 days ago

For an overnight away we chose Cambridge and after reading the hotel reviews, settled on the Hallmark. We appreciated being allowed to check in prior to the appointed time and got to freshen up before our drive to the city centre. Tom and Etienne were...More

Thank KEP12538
Response from HMHRelations, General Manager at Hallmark Hotel CambridgeResponded yesterday

Dear reviewer Thank you very much for taking the time to give us your comments following on from your recent stay. I am sorry for any inconvenience caused in regards to your room not being warm enough and being unable to contact reception. I will...More

Reviewed 3 days ago via mobile

Although we had a few problems arise the staff were more than helpful at all times. Nothing was too much trouble. This made a huge difference to us. They compensated for any problems with free drinks and free room upgrade, combined with sincere apologies and...More

Thank SunshineSeeker100
Response from HMHRelations, General Manager at Hallmark Hotel CambridgeResponded yesterday

Dear Reviewer Many thanks for taking the time to give us your feedback and I was pleased to read that overall you enjoyed your stay and that the team reacted accordingly and that you found them helpful. Your comments will be shared with the team....More

Reviewed 4 days ago via mobile

Went for a long weekend stay. Didn’t put 2 towels out in room but specified on booking that there were 2 of us staying in room. Looked in handbook in room and it states spa area is open until 10pm but this isn’t true at...More

Thank Russellrecommends
Response from HMHRelations, General Manager at Hallmark Hotel CambridgeResponded yesterday

Dear Russell Thank you for your comments regarding your recent stay which is appreciated and we will investigate your feedback accordingly with the relevant team members in order that we may make any improvements where required. Kind Regards Kim Quickfall

Reviewed 5 days ago

stayed on business. At least my room was warm. Many colleagues had cold rooms with damp carpets. I have not had a worse breakfast than this. Very little variety. Poor quality. Even cheaper hotels provide better breakfast.More

Thank Nagappan K
Response from HMHRelations, General Manager at Hallmark Hotel CambridgeResponded yesterday

Dear Nagappan I am really sorry to hear you did not enjoy your stay and I will investigate with the team your comments regarding your experience at breakfast for which I apologise. All feedback is shared with the team to ensure continuous service improvements. Kind...More

Reviewed 5 days ago

This is a great hotel: we had a spacious family room which very clean was smartly furnished. The bar and restaurant were both welcoming and modern and served good food. It was really nice to have the use of the pool as well - perfect...More

Thank OutAndAbout360
Response from HMHRelations, General Manager at Hallmark Hotel CambridgeResponded yesterday

Dear Reviewer Many thanks for taking the time to give us your feedback , we were delighted to hear that you enjoyed your stay with your family for your half term break. I will ensure your comments are shared with the team, and we look...More

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123456323
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Golf Course
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$92 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$92 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (198)
Room & Suite (90)
Dining (20)
Pool & Beach (6)
Business Centre & Event Rooms (5)
Questions & Answers
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Julia R
12 November 2017|
AnswerShow all 2 answers
Response from 202Letdown | Reviewed this property |
Sorry, can’t help you with that question as we only used the pool,steam room and sauna but I think they all can be booked at reception. Hope it helped
0
Votes
Julie W
6 October 2017|
AnswerShow all 3 answers
Response from HMHRelations | Property representative |
Best to leave your car in the hotel car park and catch the bus from the front of the hotel. reception will give you the number and times. Much quicker than park and ride
0
Votes
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123456
Room Tips
"Don't have afternoon tea!"
Read review
"Ask for a room at the back of hotel"
Read review
"Executive rooms would be our preferred option"
Read review
"Exec room worth the extra few pounds"
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