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Heartland World Heritage Hotel

284 reviews
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Traveller (55)
Room & Suite (28)
Dining (11)
Overview
  • Excellent14%
  • Very good32%
  • Average24%
  • Poor16%
  • Terrible14%
Travellers talk about
“the west coast”(23 reviews)
“sliding glass”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Bar/Lounge
Wheelchair Access
Laundry Service
3.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (284)Write a Review
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39
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All reviewsthe west coastsliding glassnegative reviewshotel roomen routethe pubfranz josef glacierstayed one nightjackson bayqueen bedpurposefeedforest
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1 - 5 of 270 reviews
Reviewed 1 week ago

I highly recommend this hotel as they sheltered us during road closure on 1-3 February 2018 due to severe rain and storm. Since there was not enough room for all passengers (around 150 people) who were stuck in Haast, Tracy (the manager) and all other...More

Thank Mehran M
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 1 week ago

Hi Mehran Thank you so much for your wonderful words, the staff and I thank you also as if not for your understanding and patience this could have turned into a very stressful couple of days :-) We hope to see you again although hopefully...More

Reviewed 1 week ago

This hotel is on the midway from Fox Glacier to Lake Wanaka, only two hundred meters from State Highway 6. The property is surrounded by grass field and is very quiet. The room's equipment looks new and clean. The bed is very comfortable. The parking...More

Thank jsbsh
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 1 week ago

Hi jsbsh Thank you for your lovey review, we are a great spot to take time to relax and enjoy our surroundings. I do hope you enjoy the rest of your stay on the Westcoast. Kindest regards Tracey Dinan General Manager

Reviewed 2 weeks ago via mobile

The room was quite comfortable, excellent bed. Good shower. Facillities of the room did met my expectationsThe restaurant is very poor though, questionable quality and it took ages to order. Good enough to stay for one night.More

Thank HansGreenBaron
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 1 week ago

Hi Hans Thank you for taking the time to place feedback on your recent stay with us. We are pleased to hear you enjoyed a number of the facilities here at our hotel. It is a shame to hear you did not enjoy our meal...More

Reviewed 2 weeks ago

Arrived to a friendly receptionist who directed us to our room. Parking was right outside our patio doors which was a plus, but the room was in the sunlight all day meaning the room was too warm, and never really cooled down meaning sleep was...More

Thank Michael B
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 2 weeks ago

Hi Michael What a wonderful review, I have passed along your comments to our reception team. I do apologise that we did not let you know that we have fans available at reception to help cool down rooms in this extreme heat wave we are...More

Reviewed 2 weeks ago

I didn't think much of this place as first but I love this place now. Not only because of the location, they provide very good toiletries and I believe they've upgraded or renovated this place as the toilets and bathrooms are fairly up to date....More

Thank Michelle T
Response from Tracey D, General Manager at Heartland World Heritage HotelResponded 2 weeks ago

Hi Michelle, Thank you for your wonderful review, unfortunately we do not have air conditioning in our rooms and that this summer has been extremely hot and humid around NZ. I am pleased that the fans gave you a bit of comfort from this heat....More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$99 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$99 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (55)
Room & Suite (28)
Dining (11)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Rooms on the inner side are quieter, while those on the outer side have a parking place just in front of the..."
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"room facing the mountains"
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"Do not consider this hotel or town."
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"Probably wouldn't stay again. Definitely tired and overdue for an upgrade."
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