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Perfect Location and alot of good points about the clubmed Val Claret experience. Ski in/ ski out could not be better ski lessons, information and organisation were perfectly satisfactory but having staggered times for lessons might have helped the rugby scrum in the morning when getting ready. Boot room inadequate ski lockers too small as is boot room. Hotel was nice Large fire area which was cost, decor and comfort of communial areas was good but could have been kept a little cleaner if carried out overnight rather than when people still using them. Based resteraunt, drinks and food all excellent but would have been good to have complimentary wine in the restaurant and not have to bring your drink down staires from the bar. All staff friendly, efficient and helpful. Rooms good size satisfactory storage good size bed but not comfortable and difficcult to feel rested in the morning also room heating on and off throughout the night so either roasting or freezing and very dying to the room air. Decor was fine and bathroom well appointed with shower option over bath. Clean towels on request. Room kept clean and room housekeeping was great. Intertainment was repetative and definately not to my taste. Occassionally just player some good music, but a lot was suited to a sax player and was a bit much when every day. Kids club looked well attened and all kids looked happy. Would have like some information on all hotel facilities what was available how to access them and any additional costs. Would also be useful to have information on medical centre location, opening times and how to access/pay/etc. But would probably visit again.
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Review collected in partnership with Club Med
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, Guest Relations Manager at Belambra Clubs Tignes Club Val Claret
Responded 31 Jan 2020
Dear lorna g, Thank you very much for your feedback regarding your stay in our Tignes Val Claret resort. We are delighted to know that you've enjoyed your experience! We've passed your comment on to the resort for their immediate attention. We hope to welcome you again in one of our resorts! Kind regards,
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Club Med Tignes is in the perfect ski location ever, and could not be better organised or more convenient for a family ski holiday. Good value, free bar and pretty good range of food for all tastes. Ski instructors were great with a group or class for every level. Kids club worked fine. Plenty of post skiing snacks by the bar with soup cake and pancakes. Kids appreciated having freedom within the hotel.
However there are some significant points for improvement. Firstly the Chef Adeline was not interested in listening to customer views at all. The kids show at 9pm finishing at 950 with sweets and fizzy drinks the night before badge testing was absurd. Yet she explained to me that this is how we do things in France ( as a silly English person I could not know?) which is not true from our experiences elsewhere in Europe. Secondly the facility is very old and tired. My friend’s room had mould on the wall. There is peeling paint. Swimming pool leaks into dining room below!! Only one more season left in this building. We nearly missed our flight back as the organisation of private transfer messed up and they had no plan B or initiative to sort one out. Adeline again. And the cleaners schedule is bizarre so you fall over them all the time. Club Med is fab but I am not sure I will go back to this one
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, eGO at Belambra Clubs Tignes Club Val Claret
Responded 9 Jan 2020
Hi NMMJ, Thank you for taking the time to look back on your week with us. We are pleased to read that you enjoyed our restaurant and bar services. Each request from our customers is considered with the same attention for find solutions in the shortest possible time. We take your feedback into consideration and we thank you for it. The entire Club Med Tignes Val Claret team.
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Hotel is generally great, with excellent location, happy friendly entertainment staff and an abundance of good food and wine. The hotel is however really letting itself down with frustrating details that could be easily resolved and despite having been to reception on each occasion things are somewhat lacking in housekeeping and maintenance. We arrived 2hrs later than expected on arrival day at 6pm and our room wasn’t ready. When we did get our room at 7pm (shattered after a long day) the key to one of the rooms wasn’t working and also only one key available! Eventually sorted later that evening but frustrating arrival as you can imagine. The pillows are tiny (only one and really small) so we went to reception to simply ask if we could have an additional pillow please - no pillows available whatsoever. Toilets in reception area, lock is faulty and been locked in and had to be helped out by maintenance twice. Final straw housekeeping has been into room last two mornings and not replenished loo roll either day so now had to resort to asking for toilet paper at reception and highlighting none had been replenished. Reception said they would now go and put some in room straight away - just arrived back at room 4 hours later and …. Not even done! As I say great hotel but seriously letting itself down with real basics.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Support, Owner at Belambra Clubs Tignes Club Val Claret
Responded 8 Mar 2022
Dear Marianne, Thanks for taking the time to share your opinions about your stay at our club. We are very pleased that you chose to stay with us and that you really enjoyed our location. Thank you also for letting us know that you had a pleasant dining experience with us. We take pride in the large variety of quality options that we offer, and it is rewarding to receive such positive feedback. However, it is regretful that your stay with us did not meet all your expectations. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. We try to ensure quality services as your satisfaction is a top priority and can assure you that your comments will be addressed and any necessary improvements implemented. We are sorry for the incident with the room keys which will be addressed with our technical team and apologise for any inconvenience this may have caused. We hope we have the pleasure of seeing you again in one of our clubs. Best wishes,
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Do not let Club Med take your luggage to your room, they misplaced my suitcase for over 3 hours with no idea where it was for a journey that should have taken 5 minutes. On previous occasions I have found my suitcase on the wrong floor, in the wrong building, my advise is do not let Club Med near your siutcases! Appart from the first evening the food was good, on occasions very good, however they need to keep it hotter especially the vegtables. Great ski area and our ski instructer. Clement, was very good.
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Review collected in partnership with Club Med
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, eGO at Belambra Clubs Tignes Club Val Claret
Responded 16 Jan 2020
Hi Motty1954, We are pleased to read that you have enjoyed the resort, the food and the quality of our instructors' teaching. We take your feedback into account and we thank you for it. The Club Med Tignes Val Claret team.
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This is our 15th club Med holiday and as such we enjoy gold member status. Not that that really means anything with this company. Day 1 we hit the slopes and a minor collision off the chair lift resulted in a major ligament damage - crutches, immobilisation, medication etc. All handled very well by the mountain services in Val Claret. After this posed a major logistical challenge to our room situation in the annexe building (lots of level changes with no lifts and a lot of walking when you can’t put the foot down), I requested an alternative room to be told firstly no alternative, then perhaps but with a charge. Now they have confirmed half of my family can have access to a new room for the best part of €1900.
I understand it is peak time but the lack of tact or sympathy to our repeat custom has revealed a fault line in this company that surprises me. A purported benefit of gold member status is room upgrades! We had one once. Not interested in an upgrade just looking for a do-able logistics solution to let me play out the holiday.
I sit immobilised in the bar area and none of the GOs even offer me a drink. Reception staff today in particular Mina was very helpful though. Compared to last year customer service has just plummeted here!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, Guest Relations Manager at Belambra Clubs Tignes Club Val Claret
Responded 19 Feb 2020
Dear MooreWan, Thank you for taking time to review your experience. We truly apologize to know the situation you faced. We've communicated with the resort and the Chief of Village to ensure that this kind of situation does not happen again in the future. Do not hesitate to contact our Customer Relations Team at: customer.uk@clubmed.com about your experience. Once again, we re-iterate our apologies and we hope that you will give us the opportunity to welcome you for a 16th holiday in one of our resorts! Best regards,
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The location of this resort is truly amazing for ski in and out. Excellent lessons and ski facilities. Decor is a little dull and in some areas quite tiered. The food is amazing but the bar lets the side down in service, drink sizes and there are lots of drinks like cider not included. The room was large and nicely laid out. The shower is powerful, but there is a risk of scalding. Baths don't hold water and the shower screen is inadequate for containing the water. Toilets in the rooms are very poor. Staff are very friendly and helpful. The spa is nice, but they have squeezed too much in to a small area, so it not very usable. The pool was a little cold too. Overall we were very happy with the holiday, just a little disappointed with some aspects considering the price of some of the packages.
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Review collected in partnership with Club Med
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, Guest Relations Manager at Belambra Clubs Tignes Club Val Claret
Responded 21 Feb 2020
Dear MartinLW2019, Thank you for your feedback. We are happy to read that you had a good time in Tignes Val Claret. We've passed your comment on to the resort for their consideration of the issues you encountered. We hope to welcome you again soon! Regards,
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Stayed at the hotel as part of an all inclusive ski package arranged by Sunweb. Our transfer from Geneva wasn't due to arrive at the hotel until 9pm on the Sat night, I called ahead to see if a meal would still be available and receptionist arranged a late meal; great service. After a long day travelling the receptionist was great, check-in was smooth, quick and we were well briefed. Room was warm, a good size with a balcony overlooking the slope; bed was comfy, but pillows boxy and a little hard. We were on sixth floor, lift worked but often a bit of a wait. Good ski room, locker was allocated via your room number with a self-set digital code; boots warm and dry in the morning; enough benches for changing. Access via some steps through the rear door onto the slope and 100m ski to the lift. Food was plentiful with lots of choice, though as reported in other reviews, the scrambled eggs went quickly at breakfast, often not replaced. Only issue was finding a seat at mealtimes as many of the tables were reserved for large groups; few settings for a couple. We started eating outside of the popular timings which solved this. There always seemed to be a shortage of coffee cups at breakfast, but plentiful staff worked hard to quickly to turn tables around. Unfortunately I (amongst others) was struck down with D&V on Thurs night, initially staff were unwilling for my partner to take bread/ fruit from the restaurant, but following another guest falling ill in the restaurant itself the staff relented - thankyou. Apres ski, throughout the day there are cold drinks or hot wine/chocolate available in the bar along with crepes/waffles at 1630. Bar service was good and staff generally friendly and polite, the exception being a chap called Corentin who was neither, bad day perhaps? On the following Saturday the hotel provided access to the restaurant for pastries/coffee for early morning departures. Over the years we've used all sorts of accommodation in Tignes, but this stood out as our best yet, and we plan to return in '24.
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip:Rooms on the 6th floor have immediate access to the Nordic bath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret
Responded 7 Feb 2023
Dear Guest, Thank you for sharing your experience with us. We are happy to know that you had a pleasant stay and really enjoyed our proximity to the slopes along with our ski lockers. Furthermore, we greatly appreciate your kind comments about our dedicated team who take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us. Nevertheless, we will review your feedback with the team member you have mentioned. Moreover, thank you for letting us know that you had a pleasant dining experience with us. We take pride in the large variety of quality options that we offer, and it is rewarding to receive such positive feedback. However, we would like to thank you for bringing the issues with our breakfast service to our attention and assure you that we will use your feedback to make any necessary modifications to our service to better meet our guests' expectations. We also regret that you were not entirely satisfied with your pillows; the comfort of our guests is very important to us, so please rest assured that we have noted your concern. We hope to welcome you back for an improved visit. Sincerely,
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Myself and 3 others have just returned from a 7 night stay at Belambra, rather disappointed with the whole hotel. From arrival at 10.30pm to having no one there to greet us, the bar and facilities all being closed. After waiting 40 minutes for the night porter to speak with us, he couldn't check us in but could give us keys to a room and then check in the next morning. After leaving the lift up to out floor, there was no lights on at all, wit the light switches inoperable. This continued every evening for 3 nights. Upon arriving to the room it was set up as a double bed instead of a twin room as stated on the booking and confirmed via email. Upon arrival at breakfast the following morning we discovered the dishes, cutlery and class wear were filthy, layered with dirt and water spots. This continues to be a theme throughout the duration of our stay as well as cold food and poor service. During our time in our room my self and other guests found it extremely difficult to breathe, the heating was very temperamental with the switches not working, the window could either be fully closed or fully open and not easy to operate. The bathroom cleanliness was sub par, with the bath/shower not being cleaned once, the shower gel was empty throughout the duration of the stay. As well as they're being dust all over the extractor fan *picture attached* In both our rooms this was inoperable. The 'house keeping' services didn't change the beds, only made them. They would also leave wet towels in the bathroom and not change them at all. During their time in our room they also moved or took away personal items that were kept in the wardrobe. In the restaurant if you could even call it that, there was a horrific smell that made you feel sick and the servers were not there to replace the food. In the bar, with being all inclusive you would think you would get a great service, apart from there being huge lines to get any drinks, you couldn't drink from the glasses with there being lipstick on them or just overall dirty. Having stayed at many hotels in my life from 3* to 5*, I was rather surprised how this could possibly be a 4*, their service, cleanliness and overall facilities need to be looked immediately. If anyone from the hotel would feel to contact me please feel free to do so.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret
Responded 15 Jan 2024
Dear Guest, We would like to thank you for this kind feedback about your experience at Belambra Clubs Tignes - Val Claret . We are deeply concerned to read about the issues you encountered during your stay, as our guests' comfort and satisfaction are paramount. We genuinely strive to maintain high standards of cleanliness and service, including rigorous daily quality controls in our restaurants and children's clubs, in adherence to international HACCP guidelines. It is disheartening to hear that these standards were not met in your experience, and we sincerely apologize. We also regret that you found the accommodation setup and temperature control not to your preference, and we understand that such elements are crucial for a pleasant stay. Please rest assured that we take your comments seriously and will reflect on them to ensure that our future guests have a more enjoyable experience. We would love to welcome you in another of our 50 holiday clubs in France. See you soon!
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I have to say this was one of the best ski hotels i have stayed in. it looked newly refurbished, and i was expecting 'all inclusive' to mean local cheap wines and spirits - not the case, cocktails with brand name spirits on tap. what was equally impressive is that the guests did not over indulge - thankfully not all British! the atmosphere was of calm indulgence. The chap making crepes and waffles when you came off the slopes at 4pm was amazing. it had the feel of a 5 star hotel. Being slopeside couldnt have been in a better position. am looking to book again now for 2023. couldnt recommend enough. dont tell anyone..... oh one downside - arriving late at night at the bottom of the resort, be prepared to haul your bags and skis etc up 3 flights of steel stairs as the resort lift getting you up to the level to the hotel shuts at 9pm....
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Date of stay: March 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret
Responded 3 Feb 2023
Dear Guest, Thanks for reviewing your stay at our holiday club. We are delighted that you had a memorable experience and appreciate your positive feedback which will be very rewarding for our team. We are equally glad to know that you were able to make the most of our convenient location and that you found our rates to be competitive. Rest assured, we have duly noted your comment regarding the elevator so that we can assess the situation and identify opportunities for improvement. We hope to welcome you back on a future occasion or in one of our other 58 holiday clubs in France, Best regards,
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This is a really nice hotel, I was worried by some of the other reviews, but if you go there you’ll have a great time, we did!
The location is fantastic, ski in, ski out to the bollin, funicular or tichot lifts, easy access to the fresse chair for Val d’isere, you’re right in the heart of things. The heated ski storage room with your own locker is great too, this is a fantastic set up for skiing.
The rooms are big and comfortable, slept really well, everything you need is there and it’s all well appointed and finished. Cleaned every day and plenty of shower gel / hand soap provided.
The bar is warm and welcoming, the open fire and comfy seats with a terrace overlooking the slopes was very much appreciated, everything from lager, aperol, wines, cocktail du jour.
The food is good, plenty variety and all buffet style with some cooking stations, you can eat well here, there is always plenty and it’s of a good standard, it’s not A la carte, but a good solid tasty buffet with meat and veg options, pasta, wood fired pizza and burgers.
There was the odd dirty glass or piece of cutlery on several occasions but we never had an issue getting this changed, a tiny bit more attention to detail would make a real difference.
Overall excellent value for money, fantastic kids club which we didn’t use but would if they were young enough, overall a great holiday and I’d have no problems recommending this hotel.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret
Responded 9 Jan 2023
Dear Guest, Thank you for taking the time to share your detailed feedback. We are thrilled that you were pleased with our convenient location and comfortable rooms. We truly appreciate your kind words about our dedicated team members who work hard to provide excellent service to each and every guest. Furthermore, thank you also for letting us know that you had a pleasant dining experience with us. We take pride in the large variety of quality options that we offer, and it is rewarding to receive such positive feedback. However, we have taken good note of your comments and discussed them with the housekeeping and restaurant managers. The health and well-being of our guests are of utmost importance to us, and we continually strive to maintain the highest possible standards. We would love to welcome you back in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes it’s been refurbished, they’ve got some photos up in the hotel of the works, the restaurants and bar area have been done, rooms weren’t updated but are fine.
There are more places to choose from in the Tignes area.
PRICE RANGE
$485 - $1,077 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club med tignes val claret hotel tignes, tignes club med
FORMERLY KNOWN AS
Club Med Tignes Val Claret - French Alps
LOCATION
FranceAuvergne-Rhône-AlpesSavoieTignes
NUMBER OF ROOMS
229
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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