CGH Résidences & Spas - Le Cristal de L'Alpe
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CGH Résidences & Spas - Le Cristal de L'Alpe
15 Avenue de l'Etendard, 38750 L'Alpe d'Huez France
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Room & Suite (12)
Pool & Beach (6)
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About
3.5
#2 of 5 apartments in L'Alpe d'HuezLocation
Rooms
Value
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Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Centrally Located
Languages Spoken
English, French
Property amenities
Paid private parking on-site
Paid wifi
Fitness Centre with Gym / Workout Room
Pool
Bicycle rental
Hiking
Pets Allowed ( Dog / Pet Friendly )
Spa
Parking
Sauna
Hot bath
Indoor pool
Heated pool
Ski rentals
Ski school
Skiing
Billiards
Board games / puzzles
Hammam
Massage
Baggage storage
Newspaper
Non-smoking hotel
Room features
Soundproof rooms
Telephone
Kitchenette
Dishwasher
Microwave
Flatscreen TV
Bath / shower
Complimentary toiletries
Refrigerator
Kitchenware
Hair dryer
Room types
Non-smoking rooms
Family rooms
Location
15 Avenue de l'Etendard, 38750 L'Alpe d'Huez France
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
48 Restaurants
within 0.5 kilometers
197Reviews6Q+A19Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Stayed last week in the “Residences” - check in process involves doing an inventory of cutlery and plates then signing a form. Reception hours are limited so if a problem wait until the next day unless It happens on Tuesday and it can only be fixed on Thursday (since reception is off on Wednesday). Wifi sometimes works. On a positive the rooms are ok and the staff when they are available are all very helpful - so having read previous reviews it is a management problem not the local staff.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from La Direction, Autre at CGH Résidences & Spas - Le Cristal de L'Alpe
Responded 29 Apr 2021
Hello peterwong06. We thank you for this comment. Indeed, on the day of your arrival we will give you a welcome envelope with the welcome forms in accordance with the health protocols in force. You are right, we ask to control the inventory of the apartment in order to make sure that you do not miss anything for your vacation and also to avoid us to charge you anything at the end of your stay. In case of major concerns during your vacation, you have the possibility to reach us on the emergency telephone which is noted in the reception formalities. We thank you for your feedback regarding the residence team who always listen to our customers. We hope to see you again in our residence for your next vacation, this summer time? On the program, you can discover the superb hiking trails close to our residence, and stop in the nearby village to taste local dishes. Best regard, Aurélien, Manager of the "Le Cristal de l'Alpe" residence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got back from a week at these apartments and thought I'd write a review before I forget the details. We had a 3 bedroom/2 bathroom apartment (sleeps 8) and it was a decent size, well equipped & with plenty of storage. I'm not sure it would have been as pleasurable if there had been 8 of us though (2 on the sofa bed in the lounge) because one of the bathrooms was ensuite, so that would have sort of meant there was only one bathroom between 6 people! There are only 2 devices per apartment for the wifi, unless you pay for the upgrade, which did seem a bit odd for an 8 person apartment!
They are in a great location, only a few minutes walk to the lift, a small supermarket right next door and a couple of bars/creperies just 2 mins walk away for a pre or post ski snack or coffee. We only used the pool once and it was warm & pleasant.
One of the reception staff, Christophe, was particularly friendly & helpful and sorted out a couple of small issues for us, no problem.
My only gripe would be that on the day of our departure, we were being picked up at 6.30am but the lobby/reception was unstaffed & locked, which meant that we had to exit the building via the side door, drag out cases along a path, through the snow and wait outside in the freezing cold for our coach to arrive. I think that for this standard of accomodation, they should pay for a member of staff to start work a couple of hours earlier on change over day, to enable guests to wait inside the apartment lobby for the coach to arrive. Ours was 15 minutes late, which felt like much longer standing out it the dark & cold at 6.30am!!!
They are in a great location, only a few minutes walk to the lift, a small supermarket right next door and a couple of bars/creperies just 2 mins walk away for a pre or post ski snack or coffee. We only used the pool once and it was warm & pleasant.
One of the reception staff, Christophe, was particularly friendly & helpful and sorted out a couple of small issues for us, no problem.
My only gripe would be that on the day of our departure, we were being picked up at 6.30am but the lobby/reception was unstaffed & locked, which meant that we had to exit the building via the side door, drag out cases along a path, through the snow and wait outside in the freezing cold for our coach to arrive. I think that for this standard of accomodation, they should pay for a member of staff to start work a couple of hours earlier on change over day, to enable guests to wait inside the apartment lobby for the coach to arrive. Ours was 15 minutes late, which felt like much longer standing out it the dark & cold at 6.30am!!!
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Date of stay: April 2022
Value
Location
Service
Room Tip: I wouldn't factor in the sofa bed when booking, as it will be too cramped, go for the number...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from La Direction, Autre at CGH Résidences & Spas - Le Cristal de L'Alpe
Responded 18 Jul 2022
Dear Mizzy778, Thank you for sharing your experience in our residence, Our residence benefits from a privileged location in the heart of the village of Alpe d'Huez, which allows you to go shopping, to a restaurant or to any other place without having to take your car. Concerning your disappointment on the day of departure, I am sorry that the bus was late, I understand the inconvenience in winter. You should know that we have one of the largest opening hours of the tourist residences in the resort, excluding the hotel, being open from 7am to 10pm non-stop. Nevertheless, I hope that this inconvenience on the day of departure will not prevent you from coming back to spend another holiday at the Cristal de l'Alpe or in one of our residences nestled in the heart of the Alps. Romaric A.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, rooms where good but they need to clean air vents and top of shelfs. Especially in the bedroom. Lack of sound proofing so we kept getting security on the Door after 10pm during just low talk and even when brushing teeths. Pool/spa area is Great, jacuzzi could have been a little bit hotter. Staff is Great and friendly, even the security. Great management, good location and Great kitchen in rooms, even tough we fought with the oven a bit to get it working.
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: Parking underground, carrefour in same building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Romaric ALLA, Autre at CGH Résidences & Spas - Le Cristal de L'Alpe
Responded 28 Mar 2023
Dear customer, We thank you for your message and are delighted that we have enabled you to have a pleasant stay at TomorrowLand. We look forward to welcoming you again for another magical moment in our residence. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in many good CGH ski apartments elsewhere, but this one was terrible. Our apartment for ‘6’ was tiny, dark and so badly furnished so that you could not walk around without bumping into things. The kitchen lights didn’t work, which we reported to reception 3 times but they were never fixed, along with the fan in the kitchen, which was stuck on permanently. The extractor fan in the toilet didn’t work either. There was no dustbin and some of the doors didn’t shut properly. Once the WiFi was fixed, it was extremely slow and only worked intermittently. Lots of things in the spa were broken, and you couldn’t get water as the cup dispenser was never filled. It is more like a youth hostel - before we left, we were constantly reminded of how immaculate we had to leave the apartment, or we would have money deducted. Shocking for ‘4 star’ accommodation, we will not be returning.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from La Direction, Autre at CGH Résidences & Spas - Le Cristal de L'Alpe
Responded 21 Jul 2022
Dear 516eh, I am sorry that your stay was below your expectations and your previous stays at CGH. With pseudonyms it is always difficult to put a face on these comments. But you should know that we are very attached to the well-being and satisfaction of our customers. I would like to convince you that this was only an isolated accident by allowing you to spend a new stay at the Cristal de l'Alpe with all the quality of the CGH welcome and services in order to create new and magnificent memories. Best regards. Romaric A.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We travelled to alpe d’huez with Cristal Ski as a family of 5 in first week of April. The apartment is in a good location. c500m from the nursery slope from which there is a short ski to main lifts. Rental shop behind building is convenient. There is a supermarket integrated into the building which is convenient but does give a feel of living above a shop.
The apartment was spacious / boot lockers slightly inconvenient down stairs in basement.
The furnishings are basic, sofas hard foam and uncomfortable to sit on, no cushions and certainly not luxury. My bedside light did not work and pillows were very very basic. The swimming pool is advertised as heated but was verging on cold so few guests spent much time in it. The ‘hot’ tubs were temp the pool should have been at.
Biggest problem was being ripped off at end of holiday which left bad taste in mouth. At no point were we told the apartment should be left in state we found it (why would we? No one goes on holiday to clean an apartment to a state for the next guests). We spent a couple of hours tidying up and left it in good order. Staff weren’t around to ‘inspect’ apparently which was their problem not ours.
Was shocked to be told we’d been charged EUR 100 because of some crumbs on a surface and we hadn’t emptied some small bedroom bins. Apparently we hadn’t cleared the kitchen when we actually left some unused food we thought someone might want. Basically they ripped us off so be aware. They have ignored all correspondence. I wouldn’t go again, avoid
The apartment was spacious / boot lockers slightly inconvenient down stairs in basement.
The furnishings are basic, sofas hard foam and uncomfortable to sit on, no cushions and certainly not luxury. My bedside light did not work and pillows were very very basic. The swimming pool is advertised as heated but was verging on cold so few guests spent much time in it. The ‘hot’ tubs were temp the pool should have been at.
Biggest problem was being ripped off at end of holiday which left bad taste in mouth. At no point were we told the apartment should be left in state we found it (why would we? No one goes on holiday to clean an apartment to a state for the next guests). We spent a couple of hours tidying up and left it in good order. Staff weren’t around to ‘inspect’ apparently which was their problem not ours.
Was shocked to be told we’d been charged EUR 100 because of some crumbs on a surface and we hadn’t emptied some small bedroom bins. Apparently we hadn’t cleared the kitchen when we actually left some unused food we thought someone might want. Basically they ripped us off so be aware. They have ignored all correspondence. I wouldn’t go again, avoid
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Don’t go
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This residence no longer seems to correspond to the services sold by this chain...after more than 10 years as customers of CGH and this residence, we decided to move on, given the last vacations ruined by CGH. The responses to the reviews are well turned...always in their favor but that doesn't change the pitiful quality of the apartments, services and staff. Even the CGH complaints department no longer seeks to improve the quality of this residence and the teams in place. So avoid if you are looking for clean, comfortable and functional apartments...the new 'premium signature service' services are just nonsense...what we are offering you is: a room less than 8m2 Carrez law sold as a bedroom 2 adults...a fridge that does not close for the whole week without repair, one of the 2 showers blocked on arrival, partial cleaning with tissues from previous customers under the sofa, with a premium service paid to feel like customers vip ... and to avoid any scandal we want to offer you a packed lunch or a spa ... who are we kidding given the price of the week? A simple reimbursement for this new non-premium hotel service would have been enough but CGH prefers to lose customers.
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Date of stay: February 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lots of negative points as opposed to positive points…
The site shows us incredible photos of luxurious or at least very very decent rooms.
However, arriving at the hotel was a disappointment.
The kitchen and utensils were not clean, plus there is no outlet in the bathroom, the dining room chairs are in a pitiful state (gnawed). The smell of the corridors stinks.
The only positive point is the jacuzzi and the hotel staff!!!
The pool was very cold (attention may suit some of you).
Very disappointed we will not come back.
The site shows us incredible photos of luxurious or at least very very decent rooms.
However, arriving at the hotel was a disappointment.
The kitchen and utensils were not clean, plus there is no outlet in the bathroom, the dining room chairs are in a pitiful state (gnawed). The smell of the corridors stinks.
The only positive point is the jacuzzi and the hotel staff!!!
The pool was very cold (attention may suit some of you).
Very disappointed we will not come back.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: Ne vos pas les 4 étoiles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I do not recommend this hotel.
Too old, poorly maintained, lack of staff, we had a room with a smell of mold we reported it no one came. apartment for 10 people all the chairs the backs were broken The people at reception have nothing to do with it to do with the problems we encounter in the apartment. The hotel is very poorly located. For the same price you can have much better without problem
Too old, poorly maintained, lack of staff, we had a room with a smell of mold we reported it no one came. apartment for 10 people all the chairs the backs were broken The people at reception have nothing to do with it to do with the problems we encounter in the apartment. The hotel is very poorly located. For the same price you can have much better without problem
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got back from a great weeks sking. Accommodation is in a great location, warm apartments, everything we needed and with great ski lockers. WiFi not brilliant and pillows are very small and thin. They inspected our apartment before we left and we were refunded the 400€.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Romaric ALLA, Autre at CGH Résidences & Spas - Le Cristal de L'Alpe
Responded 3 Mar 2024
Hello, The entire Cristal team would like to thank you for sharing your experience and we are delighted that you had a pleasant holiday. We look forward to welcoming you back to the Cristal de l'Alpe or to one of our residences nestling in the heart of our beautiful French Alps. Best regards ALLA R. Director of Le Cristal de l'Alpe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quiet and relaxing establishment, comfortable and well-equipped apartment, the SPA is +++, 1 large swimming pool, 2 hammams, 2 saunas and 2 jacuzzis in a large space dedicated to relaxation. Very appreciable.
Thank you for the welcome, we had an excellent stay close to the slopes.
Thank you for the welcome, we had an excellent stay close to the slopes.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We didn't have to pay for sheets. Before checking out you have to wash up the dishes and empty the garbage but final cleaning is included.
Bonjour
Oui pour aller à la piscine il faut passer obligatoirement par l'intérieur de la résidence. Cordialement
"I wouldn't factor in the sofa bed when booking, as it will be too cramped, go for the number of bedrooms you need."Read full review
"Bring ear plugs and maybe avoid with young families unless you can be sure you are in a quiet part of the residence"Read full review
PRICE RANGE
$408 - $1,044 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesIsereL'Alpe d'Huez
NUMBER OF ROOMS
70
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCGH RÉSIDENCES & SPAS - LE CRISTAL DE L'ALPE | UPDATED 2024 Apartment Reviews & Price Comparison (L'Alpe d'Huez, France) - Tripadvisor
Frequently Asked Questions about CGH Résidences & Spas - Le Cristal de L'Alpe
Which popular attractions are close to CGH Résidences & Spas - Le Cristal de L'Alpe?
Nearby attractions include Alpe d'Huez (0.4 km), Eglise Notre-Dame-des-Neiges (0.4 km), and ESF Alpe D'Huez (0.4 km).
What are some of the property amenities at CGH Résidences & Spas - Le Cristal de L'Alpe?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and a spa.
Which room amenities are available at CGH Résidences & Spas - Le Cristal de L'Alpe?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at CGH Résidences & Spas - Le Cristal de L'Alpe?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to CGH Résidences & Spas - Le Cristal de L'Alpe?
Conveniently located restaurants include Le Génépi L’alpe D'huez, L'empreinte, and Le Chalet du Per'Sille.
Are there opportunities to exercise at CGH Résidences & Spas - Le Cristal de L'Alpe?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is CGH Résidences & Spas - Le Cristal de L'Alpe located near the city centre?
Yes, it is 0.6 km away from the centre of L'Alpe d'Huez.
Are pets allowed at CGH Résidences & Spas - Le Cristal de L'Alpe?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at CGH Résidences & Spas - Le Cristal de L'Alpe?
The staff speaks multiple languages, including English and French.
Does CGH Résidences & Spas - Le Cristal de L'Alpe have any great views?
Yes, guests often enjoy the mountain view available here.
Is CGH Résidences & Spas - Le Cristal de L'Alpe accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.