Hotel Club MMV Les Bergers
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About
Hotel Club MMV Les Bergers is an excellent choice for travellers visiting L'Alpe-d'Huez, offering many helpful amenities designed to enhance your stay.
The rooms offer a flat screen TV, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hotel Club MMV Les Bergers features a concierge, a sun terrace, and express check-in and check-out. In addition, as a valued Hotel Club MMV Les Bergers guest, you can enjoy a hot tub and an on-site restaurant that are available on-site. Guests arriving by vehicle have access to free public parking available nearby.
While in L'Alpe-d'Huez be sure to experience local burritos favourites at Smithys Tavern.
Best of all, Hotel Club MMV Les Bergers makes it easy to experience some great L'Alpe-d'Huez attractions like Grotte De Glace, which is a popular art gallery.
Enjoy your stay in L'Alpe-d'Huez!
Location
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The room was small but functional. Water was piping hot although the bath was only good for midgets and toddlers. The TV promised English channels but there are none, only French although there is a button to get English if a film is in English
The ski shop (Skiset) is in the hotel next to the boot room and you can almost ski out to the nearest lift. There are two very near. Skiing back isn't bad with a very short uphill walk to the hotel.
The restaurant is buffet for every meal and had plenty of choice, more than a chalet for sure. Sometimes a bit chaotic with certain thongs running out but usually replenished OK. The wine is on tap for lunch and dinner but we found it to be pretty agricultural. Coffee machines are good but only turned on for breakfast.
All meals had hot and cold choices. It's full board which is unusual and we came back once for lunch and found it to be packed so everyone seemed to want their money's worth. There's also afternoon vin chaud/tea/coffee and cakes.
We didn't bother with the spa stuff. There are several bars and shops in Les Bergers a short stroll from the hotel and the main Alpe d;Huez resort is less than 15 minutes away plus you can use gondolas to get around during the day too. There's a luge next to the hotel which is quite good.
The evening entertainment is all in French and very Butlin-esqe but the 95% French clientele seemed to like it.
Hotel location relative to the town: it is a 20 minute walk to the town. 2/5
Hotel relative to lifts: Ski to lifts easily and to door. 5/5
Room size: Just a small oom, with half size bath and extremely small toilet, room cleaned everyday, heating worked. 3/5
Food: Lake warm but plenty of selection. Not very well presented. Buffet style 2/5
General hotel: Reception only open a couple of hours a day, absolutely full off French families with French children running riot. Not a place for adults only. Entertainment for the kids by the looks. Ski and boot room adequate, bar open but only for a few hours. Generally not for British Adults holiday. 2/5
As 2 adults travelling we wouldn't stay here again as there's better value out there.
"Alpe d'Huez ski area and entirely renovated, the Hotel Club mmv which has been newly classified as a four star Holiday Village"
This is what we found:
This property has not been entirely renovated and the classification grade needs to be clarified
The whole building is tired and poorly maintained.
Doors do not fit in the frames properly, chipped and scratched surfaces throughout, worn and stained carpets, sticky and unclean surfaces.
The wind vented through the building making doors and windows rattle throughout the night.
On arrival:
Crowded reception area with lack of organised cueing system.
Was not offered the opportunity to leave luggage and ski equipment until check in time (was instead asked to pay extra for an early check in).
There seems to be only one member of the Reception team who is able to deal with simple requests and enquiries.
Bedroom:
Very small rooms with hardly enough space to get around the beds.
It looks like there are some wooden effect panels fitted on one wall and a wooden effect TV shelf. The majority of the walls are old style rough rendering.
Stained and dirty carpets, especially under the bed.
Sink plug got stuck in the drain hole so the sink wouldn't drain.
Shower valve would not work
Bath is too small
Toilet cubicle is too small and the door does not open fully because it hits the main room door
Plenty of power sockets in the room
No tea or coffee making facilities,
No fridge or minibar
Room Service / Cleaning lady twice failed to come and make up the room despite being asked to return in ten minutes
Restaurant:
At breakfast the Egg Chef was rude and unpleasant. The rest of the staff were pleasant and tried their best to maintain a good service despite seeming to be very understaffed.
Food was of varying quality and there was a fair range of choice. Buffets deteriorated very quickly and became cold or dry. The best way to avoid cold, dry and greasy food was to attend breakfast and dinner only at the beginning of service. Otherwise it was stressful trying to find a table with enough places for the whole group.
No coffee was available with dessert
The dining experience feels like being at school again, serving yourself with a tray. Very stressful trying to find things, constant queuing and unable to find a table with enough places for the group
The hotel is situated conveniently for the slopes with easy access and would be almost ski in/out if the conditions were good. The staff were polite from reception, restaurant and cleaners.
The Crystal reps were excellent, helpful and easy to contact.
The bad bits:
The rooms are very small, the beds are tiny short and narrow, if you’re over 6ft your feet will hangout the bottom and the mattresses are hard.
Toilet tiny, bathroom also very small with a half bath and temperamental shower red hot/v cold, I would be nervous if I had young children with me.
The food was average/poor, the content itself was ok but the method it was served/displayed was way below expectations, motorway self service buffet springs to mind. Coffee machines v slow and a 10 minute wait to get a coffee at breakfast is not acceptable.
Observations:
Predominately French customers with a few British, very family orientated in the bar, kids clubs public spaces good if looking for that, not ideal for an adults only group.
A twenty minute walk each way to the centre of town. Après-ski was almost nonexistent, probably the worst I’ve encountered in 15 years of skiing, night life again limited. The tag line ‘The family resort’ is deserved but didn’t expect it to be so quiet. Booked the resort hoping for lots of off piste skiing/snowboarding but conditions disappointed but that was the same across the Alps this winter.
Highlight was a helicopter transfer to Les Deux Alps 85 euro return our lift pass was valid there too.
Would I return to the hotel? No
Would I return to the resort? No
Would I recommend the hotel to a family? No
Spent Xmas in Zell am See with my young family, spent the same money on half board basis and it was on a different level (excellent) both booked with Crystal Ski.
We were full board and the food was very good quality and varied every day. It even included free wine and juice. On Valentines evening all adults had a glass of champagne and the ladies had a red rose. It was a really nice touch. It was a two minute ski down to most of the ski lifts and main area.
I’m not a skier but found a couple of really nice walks. The best one was up the road to the Altipoint where the sledge runs also went.
I would definitely stay here again. The majority of guests were french families and there was a lot of entertainment in the evenings as well for adults and children.
The wifi was very good as well
"If you need to access your skis before 8.30am don't leave them in the ski room as you can only access them when the ski shop opens at 8.30."Read full review
"The Cognet Quarter at the other end of the village has a more traditional alpine feel with low rise wooden buildings and more shops and bars"Read full review
"If its snowed the Tunnel is ok if you are good. Le Balme is one of the more difficult blacks if you like a challenge. Scare chair worth it. "Read full review
"Make sure to book the hot tub and sauna as limited to 10 people and come in 1hour slots."Read full review
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