The hotel was very nice … clean, tastefully done interiors and close to the center. Breakfast is very good but the time that you get seated to ordering your meal to getting the food served, count atleast an hour and a half (due to covid there is no self service at breakfast). We were in the family room with a welcome note and bottles of water and nuts… there were no prices next to them but turns out they were not complementary and in fact each bottle of water cost 8Euros. Would have been nice if they put the price list next to it to indicate that this was to be charged. The room had a separate mini bar. The swimming pool is on the roof. Safe and a modest sized pool.
We drove to the hotel. There is parking for clients however because the hotel is in a neighborhood, when you arrive, pull up to the front and let them know you arrived so they can get you a spot or call as you arrive. They will assist you from the car to the room (took 15 minutes total time). The hotel also caters to group tours. The junior suite king bed room was so very spacious with the colors of white and black modern feel with a very large bathroom. Pool deck on top floor with a bar. The staff was very friendly and were available 24/7. For a LHP property, I felt as if it met the standards of a European preferred hotel.
Have booked this hotel for my brothers wedding in June. My brother has had to cancel the wedding due to corona. I have paid the hotel in full on booking.com. I have approached the hotel to cancel this booking. They are refusing to accept free cancellation. They are applying a cancellation fee of € 774 Which is the whole fee paid anyway. Beware of this hotel and booking.com
I booked this hotel specifically for its spa, cause we planned to spend the afternoon in the pool with our 10 month old daughter who loves swimming in warm waters. At the check-in a front desk staff member told me that the spa didn’t allow people under 14, which I could understand (even if I strongly disagree with), the thing that really upsets us is that before booking I accurately read all the hotel website policies and this one IS NOT mentioned anywhere instead the lady lied to my face. The hotel all in all is nice, but considering we couldn’t use the amenities the price was way too excessive. A word of advice, don’t book a junior suite cause you can’t tell apart from a superior double but it costs considerably more. Good breakfast. Not coming back ever
My wife and I returned to this hotel after a nice 3-day visit in 2018. The hotel is clean, the breakfast is very nice, the young lady who works the breakfast room is awesome, and the cleaning staff is very kind. However, on the morning after the first day of our 3-day stay in a junior suite with spa access I spoke with the woman who checked us in and told her we needed to cut our stay short by a day to return home for a family matter. She said she’d have to speak with her manager because they require a 72-hour notice for a cancellation. I asked her to make sure she told the manager that we were returning customers and members of the hotel chain’s loyalty program, and she assured me she would. Several hours later I asked her if she spoke with the manager and she said he wasn’t available so she emailed him. I thought that was an odd response but I remained optimistic. Later that afternoon I again asked her if I would be able to leave the following morning without the $180 euro penalty and she said she still didn’t know but she’d call me as soon as she had an answer. She went off duty that evening and there was a different person at the desk the next day. I never heard from anyone. Since when is a manager only available by email? Why couldn’t she simply call him? Obviously a 48-hour notice was insufficient to avoid a penalty, even if you’re a returning customer. The woman who checked us in and gave us the runaround was dark-haired and spoke with an accent that sounded like Russian or Ukrainian. She lied to my face and for that reason my wife and I will never return to this hotel. There are many other hotels in Montecatini Terme!…