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Durham Marriott Hotel Royal County

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Old Elvet, Durham DH1 3JN England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (432)
Room & Suite (151)
Dining (15)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 25/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Durham Marriott Hotel Royal County
Updated 25/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 21 hotels in Durham
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of historic Durham, United Kingdom, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few.
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Property amenities
Paid private parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Paid wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Special diet menus
Vending machine
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Bath / shower
Hair dryer
Telephone
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
River View
Languages Spoken
English
Hotel links
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Popular mentions
sphw wrote a review 21 Nov
Greater London, United Kingdom8 contributions6 helpful votes
I had high hopes for this Marriott hotel, but I quickly learned that it bears no resemblance to any other Marriott where I've ever stayed. Although the staff are helpful and knowledgeable enough, the system just doesn't work well. I was given one terrible room, to start, followed by another equally bad room. So much for being a Marriott Bonvoy member. The service in the breakfast area was fine, but the food was nothing to write home about. The elevator in our area of the hotel was broken. The towels were thin and skimpy. I paid regular money for this experience and booked through the hotel itself. If you happen to stay there, don't expect much.
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Date of stay: November 2021Trip type: Travelled as a couple
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Tal Stack wrote a review 17 Nov
London, United Kingdom5 contributions
We have stayed many times over the years at this Hotel and do feel at home there. The last time we visited there was a Wedding Reception on and the Service was not quite as good as we are used to there. We asked for an early check-in which they couldn't manage. We had to ask for the Coffee facilities and were a little upset that the room only had a shower not a bath. Saying that we will almost certainly use this Hotel again.
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Date of stay: September 2021
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: You could ask for room looking over the RiverWear, however bear in mind its quite a long way...
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Frui_Vita wrote a review 14 Nov
Stockport, United Kingdom79 contributions72 helpful votes
The hotel is a little tired and could do with a refurbishment. The room was ok. The bar is bizarre. We were warned as soon as we walked in, about the strict last orders procedure. At 10.20pm a manager appeared and told us to order our last drink (which was actually only going to be our second) as he wanted to cash up. We did so, and then felt as though we should drink it at warp speed while the manager hovered over us impatiently. As we finished, two other people walked in to order a drink and the barman and manager looked visibly horrified. I asked if we could have room service instead and we were told that this wouldn’t be possible for at least an hour while they did the daily accounts. All in all, it was quite a bizarre experience. The hotel is centrally located and has good parking.
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Date of stay: November 2021Trip type: Travelled as a couple
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Vacationer766656 wrote a review 14 Nov
7 contributions5 helpful votes
Returning visitors beware: the Marriot Royal County has taken the - in my view - very foolish and short-sighted decision to permanently shut its spa facility. However the Marriott don't and won't tell you this on their website or on any booking communication, as they don't want you to take your custom to the similarly priced, similar quality Raddisson Blu (just across the way) where the full range of spa facilities continue to be both open and excellent. We have been regular and loyal visitors at the Marriott Royal County, and have always made extensive use of the spa facilities. However we discovered the closure only after making our way down to the spa area, soon after our arrival, to find it gone - despite still prominant signage to the spa all around the hotel. We had planned to spend a couple of hours at the spa each day of our three-day visit to see our daughter, a student at the uni. At a loose end, we took some time to visit the similarly priced Raddisson Blu hotel just across the road - a wonderful hotel where there is a full range of excellent spa facilities available to residents, including bookable treatments - massage etc. We were so disappointed with the Marriott for not being transparent about this change, particularly having considered the Raddisson and ruling it out only on grounds of loyalty to the Marriott. We feel the Marriott should and could have been more transparent about the reduction in the facilities offered by the hotel, particularly for returning customers. We brought the issue up with the duty manager, and were offered a bunch of unconvincing excuses and a free drink. Next time it will be the Raddisson for us.
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Date of stay: November 2021Trip type: Travelled as a couple
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Nick T wrote a review 14 Nov
Newark-on-Trent, United Kingdom12 contributions19 helpful votes
Beautiful atmosphere old hotel, destroyed by upgrades. I haven’t stayed in the county for 20 odd years, but when I scattered my brothers ashes it was the obvious place to stay. What a shock. From the lovely traditional Hotel that used to reside here the new owners have destroyed the atmospheric rooms and seemingly painted everthing white. Old sitting rooms and bedrooms gone, replaced with modern sterile rooms. Waste of money, especially when the hotel full of parents for freshers. Certainly not worth the money except for ‘memories’. RIP Tim
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Parking available but charged. Never come at beginning of term.
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PRICE RANGE
US$111 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott durham, durham marriott
LOCATION
United KingdomEnglandCounty DurhamDurham
NUMBER OF ROOMS
150
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Frequently Asked Questions about Durham Marriott Hotel Royal County
Which popular attractions are close to Durham Marriott Hotel Royal County?
Nearby attractions include Escape Rooms Durham (0.2 km), Durham Cathedral (0.5 km), and Durham Castle (0.3 km).
What are some of the property amenities at Durham Marriott Hotel Royal County?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Durham Marriott Hotel Royal County?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Durham Marriott Hotel Royal County?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Durham Marriott Hotel Royal County?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Durham Marriott Hotel Royal County?
Conveniently located restaurants include Shaheens Indian, Turtle Bay Durham, and Cafedral Durham.
Are there opportunities to exercise at Durham Marriott Hotel Royal County?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Durham Marriott Hotel Royal County located near the city centre?
Yes, it is 0.2 km away from the centre of Durham.
Does Durham Marriott Hotel Royal County offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Durham Marriott Hotel Royal County?
Many travellers enjoy visiting Durham Cathedral (0.5 km), Crook Hall & Gardens (0.7 km), and Durham Castle (0.3 km).
Does Durham Marriott Hotel Royal County have any great views?
Yes, guests often enjoy the river view available here.