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The newly refurbished Eden House Hotel was originally a prestigious Hunting Lodge to the North of Grantham called Hotel Diana. It was extended and transformed into the Kings Hotel and stood unchanged for decades until 2014. The new owners, Chris and Theresa Duggan, have worked their magic to bring the original spirit of finesse, comfort and style coupled with the highest standards of dining back to this historic Hotel. Renamed the Eden House Hotel it offers a choice of two main restaurants, the brasserie and fine dining Victoria room.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Location
130 North Parade, Grantham NG31 8AU England
Eden House Hotel
18 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Visited with my wife and 2 kids, 2 rooms shared between us, 1 double and 1 twin. We've stayed previously around 2 years ago, so we had no compunction about booking again. To start positively, as well as being very well priced, the twin room was absolutely fine, no complaints at all. Breakfast was plain but filling, but no clear signs or instructions about whether seating was required or regarding the cooked breakfast caused confusion. On arriving at 2 pm we did note that the hotel appeared very dark and we had concerns that it was initially closed, so not necessarily a positive beginning, but staff were very polite In the double room we noted cracks, cobwebs and a general fading of the decor. It was completely serviceable but it felt unloved. The service we received was very good, but it's a shame that's completely overshadowed by the fact that the entire hotel needs a lick of paint, with even the carpets appearing faded. I recognise that at such a good price it's difficult to find fault, but should we need a hotel again even at such a price we'd find it difficult to choose it, even if other hotels were more expensive. It's such a shame as the staff were very friendly and helpful.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raj Thirumeni, Owner at Eden House Hotel
Responded 15 Sept 2020
Dear Eccentric2525, Thank you for the feedback. As we always committed to provide great value for money without comprising quality of service. Regarding your concern about building needs attention, I can confirm that we already done significant amount of work. Due to Covid 19 it has been delayed some of the work still to be completed. I;m also pleased to say we are doing one by one. I hope you will give another opportunity to welcome you again and we ensure your stay will be enjoyable. Thank you.
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Friendly welcome on arrival Room, communal areas and outside all clean and tidy. Had a ground floor double room which was a decent size for the 2 of us Bathroom decor a little tired but still usable Tea and coffee making facilities were there. Not 5 star but a great little budget hotel
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raj Thirumeni, Owner at Eden House Hotel
Responded 15 Sept 2020
Dear Heidsminding, Thank you for the feedback. We constantly would like to improve our service. I hope you will chose to stay again with us. I look forward to welcome you again. Kind Regards, Eden House Hotel team
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My room was so cold I thought I’d been given the walk in fridge to sleep in. I had the radiator on, a portable heater AND a hot water bottle and I was still cold with jumpers on.
The noise went on from 9pm-1am including banging and crashing about, shouting and swearing, and slamming doors. No one did anything about this, staff didn’t seem to care.
The rooms leave a LOT to be desired. They don’t smell amazing, don’t feel clean, have dated interiors and don’t even get me started on the 70’s-excuse for a bathroom. The hot tap didn’t turn so it was either cold water or nothing.
I chose to eat out at a restaurant in town alone as the dinner menu here is nothing special. When I went for (included) breakfast I was told I’d have to wait if I wanted a cooked breakfast, and was left alone in the cold bar area for 40 minutes. When later asked if I wanted a cooked breakfast I said yes please (as it’s already been paid for) I then received it at my table. There was no menu or conversation of choices.. just a full English. They didn’t ask if I was vegetarian and certainly didn’t care for any allergies. When it came the sausages were reheated frozen ones, the bacon was mostly fat and the mushrooms were absolutely disgusting.
The staff lounged around in tracksuit bottoms and coats so not only was this unprofessional but I was unsure as to who actually works here to ask for help.
I am BAFFLED at the fact that this hotel can charge anymore than £20 a night, let alone how it is still open. It was the worst stay I’ve ever had anywhere, and that’s a big statement.
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Date of stay: February 2020
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived and the place was ok, front of house staff were generally nice at first (the people we dealt with). Turns out whoever else covers the other shifts are terribly rude and will happily throw accusations at you for their dirty rooms.
Basically the day we got home I politely rang back to ask if I could get my electric tooth brush sent back as I left it there and before I could find out if they had it the receptionist started accusing us of smoking in the rooms. One of our friends pulled two single beds together before he went to sleep and told us that multiple cigarette butts were out on the floor underneath one of the beds which he moved (the morning after he was explaining this to us saying how gross it was).
The receptionist and manager started telling us they had video evidence of cigarette butts on the floor, ash on the window and cigarettes in milk. I explained that we don’t doubt that either as we saw this too, and then told her how none of us are smokers and our friend with this ‘smoky milk’ in his room was lactose intolerant (not even joking). So I explained this to her whilst I just sat there in a bit of shock with how aggressive their accusations were - they were basically blaming their lack of cleanliness on us and insisted all their rooms get cleaned. I can tell you, as none of their accusations are true that this is a very dirty place to stay in. I’d avoid!
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So-called suite was filthy. Neither the bedroom or bathroom had been cleaned. Bedding was not fresh. Smelled like a brothel. The ‘manager’ was rude, dripping with sweat when serving the burnt and near inedible breakfast. The clientele in the bar should be given a wide berth. Rough and rowdy. Shockingly poor. This is a hotel overrun by incompetence, rudeness and general malaise. Also, for a 'budget' hotel this was massively overpriced. To be avoided.
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Date of stay: October 2019
Value
Cleanliness
Service
Room Tip:Â There were no good rooms when I stayed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Eden House Hotel
Responded 3 Oct 2020
Dear Horseshoe, I'm really confused regarding your review. After we made investigation, I can confirm that NO such incident happened as you stated in your review and not sure you really stayed here? We always committed to listen any issues from our guest to make them enjoyable stay. If you think you were really stayed here, please contact me directly with your booking reference, then we know at least you stayed here. Once again I can confirm your review not belong to us. Thank you. Best wishes Eden House Hotel team
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When I arrived after a four hour travel I found the hotel was not even open. There seems to be a dispute between swapping owners and the new owner is unaware of all the bookings through online third parties, even though it's the hotels responsibility to inform them if they are closed. The night porter rang the new owner who I over heard on the phone say "it's not their problem and I need to ring ebookers for a refund". disgusting lack of care and organisation. stay somewhere else and avoid like the plague.
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Date of stay: March 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â Choose another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My Dad and I (+ dog!) stayed at The Eden House Hotel for one night whilst visiting Grantham and surrounding areas. Despite the mixed the views I liked what I saw - unfussy, value for money and town centre within walking distance (c15mins). The hotel has recently been taken over by a great family who all gave us a warm welcome. It is large and bright. Yes some areas need a bit of TLC but everywhere was clean and tidy (including our bedrooms). The restaurant was not up and running so no breakfast (due to last minute staff issues) but was not a big deal. We would stay again. Wish this family the best of luck on getting up and running - they have a great attitude and were most helpful/went out of their way to help where they could.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent one night but wish we had stayed longer. A welcoming reception by friendly manager. Our room was large and airy. Bed linen and towels were clean. Bathroom was clean also with plenty of hot water. We were charged £10 extra for a dog which is expected. Full cooked breakfast to set us on our way. Ample parking for our campervan. Had been a little wary due to some negative feedback but was pleasantly surprised. Hotel is very well placed for Grantham centre. Good walks for dogs very nearby. Would recommend staying as this hotel offers very good value for money and all the reasons above.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raj Thirumeni, Owner at Eden House Hotel
Responded 15 Sept 2020
Dear John Asher, Thank you very much for the review. We are really very pleased that you had great stay with us. I look forward to welcome you again in the near future. Kind Regards, Eden House Hotel team
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Visit weekend, it was very busy as the price rooms are very good, service and food also good. Very nice bar and reasonable price food. We will visit again.safe parking function room. Restaurant also nice.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raj Thirumeni, Owner at Eden House Hotel
Responded 15 Sept 2020
Dear Zor1971, I'm very pleased that you enjoyed your with us. Particularly food and drink. Thank you for the great feedback. I look forward to welcome you again. Kind Regards, Eden house team.
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Room is Very clean and tidy, very safe to stay. Good and hot breakfast served on time. Staffs are very friendly and professional. I stayed with me family to visit my friends near by, my family really liked the hotel.Will stay again on my next trip.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Grantham area.
FORMERLY KNOWN AS
Eden House Hotel
LOCATION
United KingdomEnglandLincolnshireGrantham
NUMBER OF ROOMS
21
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