First of all the temporary residents are now at the Clifton Hotel. They were a pleasure to look after and were learning English from the wonderful staff.❤️ The Grand is looking really smart! Lots of improvement work is evident in terms of decoration and new carpets etc. Service was brilliant in the bar with friendly welcoming staff who work really hard. We've booked for April and wouldn't hesitate booking again, we've stayed dozens of times. To The Manager - the lovely new window in the Empress suite near the terrace needs painting (outside) It's been replaced but isn't painted just bare putty and timber.. Don't spoil the good work. The new decoration looks amazing!!!!!
I read the reviews and thought What have I let myself in for? Pleasant surprise. I will not be as good as in its heyday but they have made a good effort. Our room was clean, had all we needed. They are renewing 9 miles of carpeting, and generally painting and decorating. A huge task. Staff were polite, cheerful and helpful. The price is remarkably cheap. This place is trying hard. We were quite happy except for the evening meal which was terrible. Mr Manager. Take care of your evening catering. The breakfast, full English was very good. For the price it's A OK. I thought one of its negatives were some of its residents. Not bad overall. I may come again but have dinner elsewhere.
Arrived 15.45, was told room not ready and please wait till 4, no issue as it is there check in time. Proceeded to rejoin the check in queue for 30minutes. We paid for a windowless room however was given see view room. Number 19. One rickety lift ride later found the corridor where room was located. Hallways smelt (unpleasant), the emergency exit sign illuminated by electricity from the ceiling was dangling from one bracket looking like it could fall at any minute. After 5 minutes managed to get the 2 lamps to work, no ceiling lighting. One of the lamps was smashed and cracked, ceiling had a massive crack across it and a damp patch in the corner. Hotel is providing refuge to afghan refugees however they posed no bother unlike stated in other reviews. Staff was polite but very slow check in process. Other reviews stated that the hotel is undergoing a revamp - no evidence of this, however it is in dire need of a revamp to all rooms. More check in staff needed as only 2 checking customers in with lengthy waits with minimal seating (primarily being used by the refugees). Walking into reception provides a very misleading outlook of what to expect from the rooms. ... I would stay again if was just for 1 night as this is bearable for 1 night. Rooms aren't exactly spotless but bedding was clean. Great supply of teas and coffee. Only issue signal in the basement floors intermittent, as is the TV signal and no WiFi unless pay 7pound per night.…
Friends thought we were mad for booking a night here after bad reviews,but it was lovely, new carpets from top to bottom we were on the sixth floor.all walls were freshly painted could smell the paint on each floor.lifts worked well but we decided to use the stairs so we could have a noisy around.no problems in our room could see the sea though our turret window if we stood on tip toe.only let down was the bed, mattress was very old with springs digging into various body parts,and check in time about an hour until third member of staff joined the desk then wizzed through
Stayed here for a work trip and for the price it can’t be faulted. People moaning about refugee children playing in the lobby? get a grip! Frankly the sound of children enjoying themselves after having escaped a war torn country was lovely, and I usually do not like kids!! The room was very basic, but it was clean and comfortable. The staff were friendly and check in took about 10 minutes, and they let us check in half an hour early. The location is perfect for a trip to Scarbs as you are right near the sea front and the main strip.We snuck a look at the ballroom and it was beautiful! this hotel needs a bit of a revamp but there’s really nothing to complain about at the price.