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Citrus Hotel Eastbourne By by Compass Hospitality (Formerly The Big Sleep Eastbourne)

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Traveller (192)
Room & Suite (136)
Dining (20)
Overview
  • Excellent23%
  • Very good38%
  • Average21%
  • Poor11%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Beachfront
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
3 Star accommodation
All hotel details
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Reviews (693)
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662 results
Traveller rating
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137
80
50
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159
236
137
80
50
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All reviewscontinental breakfastfurry curtainsbudget hotelsea frontsea viewfull englishrooms are basicgames roomper dayparking permitwould stay againyogurtlounge areashort staystayed here for one nighttwin roomfamily room
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1 - 5 of 662 reviews
Reviewed 1 week ago

When we booked, The photos showed a different story, clean paint, good decor, but when we stayed it was completely different, it needed a good decor tidy up, wallpaper peeled, paint chips every where, holes in the curtains and not to mention the worse mattress...More

Thank 19CMK68
Reviewed 1 week ago

I wanted to love this hotel. Its modern and lovely and great location. The rooms are new and clean and the shower is excellent. We had family stay here twice before, in suites right on the seafront side. When I booked all I could get...More

Thank 744alberta1978
Reviewed 2 weeks ago via mobile

We fancied a last minute cheap and cheerful night away and got a great deal on this hotel. The main appeal was it being dog friendly as we have a dog who pretty much comes everywhere with us. The hotel was located right on the...More

Thank Matthew W
Response from BSHE1, Manager at Citrus Hotel Eastbourne By by Compass Hospitality (Formerly The Big Sleep Eastbourne)Responded 2 weeks ago

Dear Matthew W, Thank you for taking the time to provide your review from your recent visit to Citrus Hotel Eastbourne. We always appreciate guests' feedback whether it positive or constructive. I am very happy to read that you and you pooch enjoyed your stay...More

Reviewed 2 weeks ago via mobile

This hotel really could be brilliant value with a few little tweaks and a little more attention to detail. We stayed for two nights with our dog in room 113. This is a lovely big room with a fantastic sea view. There are however a...More

Thank kate W
Response from BSHE1, Manager at Citrus Hotel Eastbourne By by Compass Hospitality (Formerly The Big Sleep Eastbourne)Responded 2 weeks ago

Dear kate W, Thank you for taking the time to write a review based on your recent stay at Citrus Hotel Eastbourne. We always appreciate guests' feedback whether it constructive or praise. I am sorry to read that you did not enjoy your stay with...More

Reviewed 3 weeks ago

It is difficult to apply international standards to UK holiday resorts. This was a very good hotel by UK standards. It, however, lacked air conditioning, the small lift was from a bygone era, windows did not fully open, and the plumbing was not up to...More

Thank katesgrove43
Response from BSHE1, Manager at Citrus Hotel Eastbourne By by Compass Hospitality (Formerly The Big Sleep Eastbourne)Responded 2 weeks ago

Dear katesgrove43, Thank you for taking the time to write a review based on your recent stay at Citrus Hotel Eastbourne. We always appreciate guests' feedback whether it constructive or praise. I am glad you enjoyed your stay with us. I note your comments about...More

View more reviews
About
Amenities
Top amenities
Beachfront
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Breakfast included
Meeting Rooms
Non-Smoking Hotel
Breakfast Available
Things to do
Bar/Lounge
Details
Price range
US$62 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Budget Hotel in Eastbourne
#14 Ocean View Hotel in Eastbourne
#20 Quiet Hotel in Eastbourne
#23 Business Hotel in Eastbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$62 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Budget Hotel in Eastbourne
#14 Ocean View Hotel in Eastbourne
#20 Quiet Hotel in Eastbourne
#23 Business Hotel in Eastbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (192)
Room & Suite (136)
Dining (20)
Pool & Beach (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
kat435504
Hi, I booked an accessible room in June in the hope that the lift to the entrance would be fixed and that as a wheel chair user I could access my room. I have stayed in the Big Sleep in Cheltenham which has excellent facilities for wheelchair users and assumed this would be the case here. Unfortunately the lift has not been fixed and there seems be no intention of doing so. This has been the situation for over a year. I'd just like to bring to your attention the Disability Discrimination Act 2005 part 3 which clearly states that for all public buildings reasonable adjustments have to be made in relation to physical features of their premises to overcome any physical barriers. This hotel has been open since 2008, initially with a functioning lift, but for some reason this has not been prioritised for repair. I know your Vice President Nick is on holiday until 30th October but perhaps he might like to explain when he returns why he feels it's ok to contravene this Act and thereby prevent disabled holiday makers from accessing his Hotel? Kind regards, Katy
22 October 2017|
AnswerShow all 2 answers
Response from Lkbaker11 | Reviewed this property |
I just like to add that I’ve been using this hotel for nearly 2 years and the lift up to reception has never been in use. Every time we ask they say they are still waiting for a part. Just returned from this hotel again and... More
0
Votes
soppydate73
26 July 2017|
AnswerShow all 2 answers
Response from BSHE1 | Property representative |
Hi, We do not have smoking rooms in the hotel. If you have any further questions please feel free to ask. Kind Regards.
0
Votes
Room Tips
"pay more for a larger room to be further back from the windows, or request to be non-seafront facing to be..."
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"ask for a parking voucher to get parking outside on the front for £1 per day."
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"Choose a different hotel"
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"Choose another hotel to stay at"
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