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Citrus Hotel Eastbourne By by Compass Hospitality (Formerly The Big Sleep Eastbourne)

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Traveller (175)
Room & Suite (99)
Dining (13)
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Overview
  • Excellent23%
  • Very good38%
  • Average21%
  • Poor11%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Beachfront
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (676)
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48
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All reviewscontinental breakfastfurry curtainsbudget hotelsea viewsea frontfull englishgames roomrooms are basicwet roomper daywould stay againparking permityogurtlarge roomnice bathroomshort stayexcellent value for money
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1 - 5 of 648 reviews
Reviewed yesterday via mobile

Filthy hotel ... our room was basic dirty and very dated! Breakfast was basic .. side plates as a breakfast plate?? Terrible!! Our bathroom was unusable and we had to leave our shoes on.. so dirty! Never stay here again! I will be emailing the...More

Thank Claire C
Reviewed yesterday

Stayed here on Friday and Saturday night in room 208. Ladies that were on reception on Friday evening were friendly and helpful, however the guy working on Saturday night was rude and unhelpful. Photos advertising the rooms on their Trip Advisor page are most definitely...More

Thank Carolyn H
Reviewed yesterday via mobile

We stayed for 2 nights, glad I managed to sleep for most of 1 of them. The bed springs boinged a lot and clunked too. The bed cover had a large hole in it down one side, the light from the window was very bright...More

Thank JessicaTodd
Reviewed 2 weeks ago via mobile

The hotel is well located on the seafront. Whilst the room was clean and tidy, there were a few niggles, which although easily remedied, were annoying. Flushing the toilet required a bit of patience and a gentle touch. The lift was out of order, and...More

1  Thank ATC147
Reviewed 2 weeks ago

We stayed here one night on our way to Cornwall. It is not easy to find accommodation with three children and a dog and so I was glad that dogs were allowed and they had family rooms with a double and not one but two...More

Thank bellabonga
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About
Amenities
Top amenities
Beachfront
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Meeting Rooms
Breakfast Available
Things to do
Bar/Lounge
Details
Price range
US$56 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 On the Beach Hotel in Eastbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$56 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 On the Beach Hotel in Eastbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (175)
Room & Suite (99)
Dining (13)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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kat435504
Hi, I booked an accessible room in June in the hope that the lift to the entrance would be fixed and that as a wheel chair user I could access my room. I have stayed in the Big Sleep in Cheltenham which has excellent facilities for wheelchair users and assumed this would be the case here. Unfortunately the lift has not been fixed and there seems be no intention of doing so. This has been the situation for over a year. I'd just like to bring to your attention the Disability Discrimination Act 2005 part 3 which clearly states that for all public buildings reasonable adjustments have to be made in relation to physical features of their premises to overcome any physical barriers. This hotel has been open since 2008, initially with a functioning lift, but for some reason this has not been prioritised for repair. I know your Vice President Nick is on holiday until 30th October but perhaps he might like to explain when he returns why he feels it's ok to contravene this Act and thereby prevent disabled holiday makers from accessing his Hotel? Kind regards, Katy
22 October 2017|
AnswerShow all 2 answers
Response from Lkbaker11 | Reviewed this property |
I just like to add that I’ve been using this hotel for nearly 2 years and the lift up to reception has never been in use. Every time we ask they say they are still waiting for a part. Just returned from this hotel again and... More
0
Votes
soppydate73
26 July 2017|
AnswerShow all 2 answers
Response from BSHE1 | Property representative |
Hi, We do not have smoking rooms in the hotel. If you have any further questions please feel free to ask. Kind Regards.
0
Votes
Room Tips
"Choose another hotel to stay at"
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"Try to find sea view room"
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"Every room is horrible"
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"Out the front to have view."
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