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Hotel Kaiserhof Wien

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Traveller (1212)
Room & Suite (374)
Dining (191)
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About

#7 of 376 hotels in Vienna
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme! Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffer from allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Superior, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Free WiFi, public garage nearby. All rooms are equpiped with AC & a minibar. Small Wellness-Area. KAISERHOF Wien a NON-Smoking Hotel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Sauna
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Hair dryer
Soundproof rooms
Room service
Safe
Wake-up service / alarm clock
Electric kettle
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Value
Charming
Languages Spoken
English, French, Russian, Bosnian and 7 more
3,148Reviews82Q+A100Room tips

Reviews
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Mary G wrote a review 15 Mar
2 contributions
Staff were very welcoming and friendly. They really looked after us as we were celebrating our wedding anniversary. The room was clean, spacious and quiet with a very comfortable bed. The location was great as there were good restaurants within easy walking distance and tram and subway stops nearby enabling the main tourist spots to be easily reached. The hotel breakfast was plentiful and good quality. Bar drinks were very reasonable in price considering we were in the centre of a European capital city. I can't fault the hotel in any way and we will certainly return the next time we come to Vienna.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Naor C wrote a review 11 Mar
13 contributions1 helpful vote
Wow! That is my experience in one word from the hotel, its facilities, and crew. The hotel is very welcoming and very close to various restaurants and attractions. The room is very good and clean. They thought of everything that would make your visit as comfortable as possible. Very recommended!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Seaside55505234453 wrote a review 10 Mar
1 contribution
This was my first visit to Vienna. When we arrived at the Kaiserhof Hotel I was pleasantly surprised by the friendlynesss of the reception staff, the comfort and layout of the rooms and later the excellent service of bar and restauraunt staff. i was sorry when it came time to leave , but, I made a promise to one member of staff that we would be back. I have never come across the high level of efficiency and cordiality as i did in the hotel and the City of Vienna. i look forward to returning in the not too distant future. NOEL O'CALLAGHAN 7 GRACEFIELD ROAD, ARTANE, DUBLIN, D05 W6Y3 IRELAND
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: LOOK FORWRAD TO AN EXCELLENT EXPERIENCE
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear Mr. O'Callaghan, thank you for your lovely feedback. On behalf of the entire Kaiserhof-Team I want to thank you for your stay with us and we are really happy that you enjoyed it. We hope to welcome you soon again at the hotel KAISERHOF Vienna and remain in the meantime with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explore24106128240 wrote a review 8 Mar
1 contribution
My wife and I stayed for five nights in the Hotel Kaiserhof. The hotel is very well located in a quiet side street within a ten-minute walk of the city centre. Staff were welcoming, friendly and helpful at all times. We were visiting Vienna to celebrate my wife's 60th birthday and we were surprised and delighted to be upgraded from a superior room to a suite on arrival - obviously, this depends on availability and other factors, but we were more than pleased to be treated so well; the free bottle of fizz on her birthday was another lovely bonus. The rooms were scrupulously clean with a huge bath and comfortable bed. The housekeeping service was excellent and a minor problem with an electric window blind that did not close properly was sorted out within minutes of identifying the issue. A big plus with this hotel are the breakfasts - effectively, as much as you can eat (very helpful in setting oneself up for lots of walking to take in the museums, galleries and other sights) and all included in the price - in contrast to many other Vienna hotels, which seem to charge around 30 Euros per person for this service. All in all, this was one of the best hotel experiences we have had; we would not hesitate to recommend the Kaiserhof to any visitor who wants top-notch service in a superbly located hotel, at a sensible price, in one of the most beautiful cities in the world.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear valued Kaiserhof-Guest, thank you for your lovely feedback. On behalf of the entire Kaiserhof-Team I want to thank you for your stay with us and we are really happy that you enjoyed it. We hope to welcome you soon again at the hotel KAISERHOF Vienna and remain in the meantime with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Whittlesford wrote a review 2 Mar
Haselbury Plucknett, United Kingdom605 contributions225 helpful votes
Our last visit pre-Covid was a delight, so we tried again and it is as good as ever. The cleanliness, quality furnishings and lovely people on reception are all outstanding. And it's really quiet. We even got to know our chambermaid, which is quite unusual. Clearly very popular with the British. Great breakfast array. For those who like to use public transport, the Karlsplatz metro and tram hub is within easy walking distance.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear valued Kaiserhof-Guest! On behalf of the entire Team I would like to thank you for your lovely feedback. We are really happy that you enjoyed your stay with us and we hope to welcome you soon again at our hotel. In the meantime we remain with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeffs4u wrote a review 2 Mar
Kettering, United Kingdom344 contributions102 helpful votes
+1
We enjoyed a long weekend break in Vienna. The location of the hotel was perfect for sightseeing and very near to the train station and subway. It was a nice 4 star hotel but with a few improvements could be so much better. We were room 313 which was located right next to the cleaners cupboard so we were woke early most mornings, usually before 8am. The rooms were very clean and beds lovely and comfy and the maid brought us some extra pillows on request. We loved the bar area and enjoyed it in the evenings before we ventured out and had the best pina colada’s served by Sanjay but it was never open in the afternoon for coffee which was a shame. Also one night a few people decided to order food from the bar which was amazing but Sanjay had absolutely no support and had to be the cook, waiter and barman. Quite ridiculous when there were staff on front desk who were not really busy. We added breakfast to our stay on 2 mornings and got a discounted rate and this was well worth it. So much choice and top quality food. Just a shame some of the staff were lacking in personality. Liked the fresh water and apples in the foyer each day and complimentary chocolate on departure.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Walking distance from subway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear Mr. Jeff S.! On behalf of the entire Team I would like to thank you for your lovely feedback. We are really happy that you enjoyed your stay with us and we hope to welcome you soon again at our hotel. In the meantime we remain with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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doebag wrote a review Feb 2024
Wisbech, United Kingdom126 contributions93 helpful votes
We travelled as a couple for our wedding anniversary. We had looked at flights from the UK, and BA were offering a flight & hotel deal. One of the hotels was the Kaiserhof Wien. Suffice to say we were not disappointed at any level. The hotel is located on a quiet road just off the Wiedner Hauptstrasse. There is a tram stop about 2 minutes walk from the front door, and Karlsplatz U-bahn station is about 6-7 minutes walk away. The hotel is well located for all central Vienna attractions and a short walk from the Naschmarkt food and restaurant area. As for the hotel, it is attractive, well kept and very welcoming. All staff could not be faulted, I don't normally single out staff for praise, but the bar manager Sanjay was a most welcoming, talkative and knowledgeable person. The rooms are a good size, with all the facilities you could need. Breakfast was comprised of many and varied items and in our terms could not be faulted.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear valued Kaiserhof-Guest! On behalf of the entire Team I would like to thank you for your lovely feedback. We are really happy that you enjoyed your stay with us and we will forward your nice words to our colleagues! We hope to welcome you soon again at our hotel and remain in the meantime with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zoia S wrote a review Feb 2024
12 contributions4 helpful votes
Exceptional. A rare combination of style,location,comfort and service. Highly recommended for people with middle range budget who want to discover Wien and feel at home. 10 minutes walk from the Opera House. Breakfast is diverse and delicious. Impeccable service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: 10 minutes walk to the opera house, impeccable service, high sleep quality, excellent bar...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear Zoia S.! On behalf of the entire Team I would like to thank you for your lovely feedback. We are really happy that you enjoyed your stay with us and we hope to welcome you soon again at our hotel. In the meantime we remain with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AdrianSES wrote a review Feb 2024
Tyne and Wear, United Kingdom34 contributions22 helpful votes
Every aspect of this hotel was a delight, we stayed 4 nights to celebrate our wedding anniversary. Room 401 was spacious, beautifully decorated and immaculately clean. The bed was huge and the bedding exquisitely comfortable. Breakfast was a joy to behold with so much choice: a range of teas, coffees, breads, pastries, hot and cold items and fresh orange juice and sparkling wine for those people who enjoy starting the day with a Buck's Fizz. The hotel has a calm, elegant and relaxed atmosphere with friendly , but unobtrusive staff. The benefits of private ownership are everywhere with great attention to detail and a commitment to excellence both in the facility and the entire team. To find such a hotel in such a convenient location with frequent tram and bus services within a couple of minutes but less than a 10 minute stroll to the Opera House is a very rare event and we will be recommending this hotel to every one who expresses a desire to visit Vienna
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear Mr. Adrian! On behalf of the entire Team I would like to thank you for your lovely feedback. We are really happy that you enjoyed your stay with us and we hope to welcome you soon again at our hotel. In the meantime we remain with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily R wrote a review Feb 2024
1 contribution
What a lovely hotel! Amazing service, nothing was too much trouble, and the room was a great size and spotlessly clean! The location was perfect with everything within a walkable distance or easily accessible using the underground / trams. To make it extra special, we were celebrating my husbands birthday while on our trip, and a bottle of fizz was left in our room for us to enjoy! A really thoughtful extra touch that you don't often receive! If we return to Vienna (which we definitely plan to), we won't hesitate to stay at the Kaiserhof Wien again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL KAISERHOF Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 1 week ago
Dear Mrs. Emily R.! On behalf of the entire Team I would like to thank you for your lovely feedback. We are really happy that you enjoyed your stay with us and we hope to welcome you soon again at our hotel. In the meantime we remain with kindest regards from Vienna, Gilbert Kratschmann / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$261 - $440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier kaiserhof wien hotel vienna, best western hotel vienna, best western vienna, vienna best western
LOCATION
AustriaVienna RegionViennaWieden
NUMBER OF ROOMS
74
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL KAISERHOF WIEN - Reviews & Price Comparison (Vienna, Austria) - Tripadvisor

Frequently Asked Questions about Hotel Kaiserhof Wien
Which popular attractions are close to Hotel Kaiserhof Wien?
Nearby attractions include 3D PicArt Museum Vienna (0.4 km), The Vienna Philharmonic (0.4 km), and Antonio Vivaldi 4 Seasons Karlskirche (0.2 km).
What are some of the property amenities at Hotel Kaiserhof Wien?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Hotel Kaiserhof Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Kaiserhof Wien?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Kaiserhof Wien?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hotel Kaiserhof Wien?
Conveniently located restaurants include Wiener Wiaz Haus, Restaurant Wiener Wirtschaft, and Swing Kitchen.
Are there opportunities to exercise at Hotel Kaiserhof Wien?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Hotel Kaiserhof Wien have airport transportation?
Yes, Hotel Kaiserhof Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Kaiserhof Wien?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Kaiserhof Wien offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.