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Hotel Mercure Salzburg City
Bayerhamerstrasse 14/A, Salzburg 5020 Austria
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Avg. $364 /night, 9/17 - 9/18
$435
per night
$327
per night
$218
per night
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4.0
#36 of 123 hotels in SalzburgLocation
Cleanliness
Service
Value
Hotel for travellers looking for local and authentic experiences!
Quietly located in the heart of Mozart city, the 4-star Mercure Salzburg City hotel welcomes you, whether you are exploring Salzburg historic Old Town, or visiting the Festival or the Exhibition Center. The hotel is easily accessible by public transport or car, and has a seminar area, outdoor parking, and parking garage. The Le Sel restaurant serves local and international specialties.
Hohensalzburg Fortress, Mozart Birthplace, Mirabell Palace, Mirabell Gardens, Trick Fountains of Hellbrunn, and a wide range of museums await you nearby. The "Mirabellplatz" station can be reached directly by bus in about 5 minutes or in about 10 minutes on foot. Our staff will give you various tips for the downtown and also for the beautiful surroundings!
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Property amenities
Paid private parking on-site
Free internet
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Public wifi
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
Shoeshine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Green
Residential Neighbourhood
Languages Spoken
English, German
Location
Bayerhamerstrasse 14/A, Salzburg 5020 Austria
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
W. A. Mozart Airport
3.9 km•
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Vienna Intl Airport
264.3 km•
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Salzburg Central Station (Lokalbahn)
8 min
Car Hire
43 Restaurants
within 0.5 kilometers
1,527Review25Q+A83Room tips
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Detailed Reviews
Starting from our booking, our special requests were granted and we were actually assigned rooms next to each other and close to elevator which was a thoughtful gesture since we were 2 families travelling together. Room was clean (carpet as well) and the size was good even with a pack-n-play. King bed was one mattress and very comfortable and the pack n play sheets were actually colorful. Coffee/tea making facilities were in good condition and restocked daily. Bathroom was clean, had ample lightning, shower pressure was good and amenities include a hairdryer. We also used room service wich was prompt and efficient, food was freshly made and served warm. The property is located on a very quiet street, next to a park with a playground, ideal to entertain young kids, and a short walk to the train station. A super market is a 5 min walk from the hotel. The only thing we would comment is the fact that it is a 20 min walk to the center of Salzburg so that is something to consider if you would like something closer. It is however a pleasant and safe walk that we enjoyed since we had mostly sunny days while in Salzburg. Parking is on-site with an additional fee. Overall we had a very decent experience and we would stay here again.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcussiess, Front Office Manager at Hotel Mercure Salzburg City
Responded 15 May 2020
Dear Mercure guest, thank you very much for the feedback. We are happy to hear that you enjoyed your stay at our hotel and looking forward to welcome you again here. Best Regards from Mozart's hometown, Your Mercure Salzburg City Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is small but comfortable, and is about a 20 minute walk to the City Centre. It is within easier walking distance of tram and bus stops, and the public transport is very easy to use once you get the hang of it. The hotel rooms are reasonably well appointed and the breakfast is pretty good. You get a kettle and tea bags but, like everywhere else in Austria, they give you powdered milk instead of the real stuff. That's a very minor gripe and we found the hotel ideal for a quiet stay in this beautiful city.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcussiess, General Manager at Hotel Mercure Salzburg City
Responded 9 Mar 2020
Dear Steve, thank you very much for your feedback and positive words about our rooms and breakfast offer. We are very happy to hear that you had a nice stay at our hotel and looking forward to welcome you here again. Best Regards from Salzburg, Your Mercure Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the first time that we have stayed in Salzburg. The hotel reception was friendly and helpful, the position is good, within 10 mins walk to Mirabelle and 20 to the old town. The room was good overlooking to park. Parking was easy, overground or underground same price. Breakfast was excellent, good choice hot and cold. Two minor quibbles restaurant and bar were underused by residents for dinner and/or drinks and staff were not always present or available to deal with customers (one group gave up and bought drinks from reception). For some reason my booking went thriugh as 1 person B+B when it should have been 2. I added a my wife at €27 per night assuming this was B+B because normally a room is a room and was charged extra for her breakfast.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcussiess, . at Hotel Mercure Salzburg City
Responded 17 Jan 2020
Dear Derek, thank you for your stay in our hotel and for your positive rating. We hope to welcome you and your friends once again. Best Regards, Mercure Salzburg City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is well situated for most things with a small walk.
Train station is very close and can connect you with a variety of places both local and further afield
The reception at the hotel has a very pleasant team who will always do their best to help ( my only feedback is they were remiss in telling me on arrival some key things breakfast, restaurant times; the WiFi and checkout times) all of which I was able to resolve quickly
The room (a double superior) is spacious well layed out and has all the things you would expect. (*There is no iron in the room)
Bed is reasonably comfortable however you only get 1 pillow (more are available from reception) the room has a fridge, kettle & coffee machine.
The breakfast is a good spread with both continental & hot food .
The restaurant when we were there wasn’t particularly busy however the food and service were excellent
It is a hotel that I would use again
Train station is very close and can connect you with a variety of places both local and further afield
The reception at the hotel has a very pleasant team who will always do their best to help ( my only feedback is they were remiss in telling me on arrival some key things breakfast, restaurant times; the WiFi and checkout times) all of which I was able to resolve quickly
The room (a double superior) is spacious well layed out and has all the things you would expect. (*There is no iron in the room)
Bed is reasonably comfortable however you only get 1 pillow (more are available from reception) the room has a fridge, kettle & coffee machine.
The breakfast is a good spread with both continental & hot food .
The restaurant when we were there wasn’t particularly busy however the food and service were excellent
It is a hotel that I would use again
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcussiess, Front Office Manager at Hotel Mercure Salzburg City
Responded 23 Jan 2020
Hello from Salzburg, thank you for your stay in the Mercure Salzburg City and your time to rate your experiences with us! We really appreciate your positive Feedback and will share it with our team! We hope to welcome you soon again in Salzburg! Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a couple of nights in September.
Hotel is situated about a 10-15 minute walk from the town centre, a cab back from town cost us about 7 EURO. Parking is available at the side of the building, there is a barrier so is only partially secure, but we had no problems.
Reception staff were welcoming and helpful. The room itself was of a reasonable size, has been modernised and was clean, same for the bathroom.
We used the restaurant one evening, the food was good if a little pricey, but the service from the bar/restaurant staff was excellent even though they were very busy. We didn't have breakfast here so unable to comment.
Would stay again.
Hotel is situated about a 10-15 minute walk from the town centre, a cab back from town cost us about 7 EURO. Parking is available at the side of the building, there is a barrier so is only partially secure, but we had no problems.
Reception staff were welcoming and helpful. The room itself was of a reasonable size, has been modernised and was clean, same for the bathroom.
We used the restaurant one evening, the food was good if a little pricey, but the service from the bar/restaurant staff was excellent even though they were very busy. We didn't have breakfast here so unable to comment.
Would stay again.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Its an average hotel, room not much different then in the states. When we checked in staff was friendly and english speaking which was great because our German is limited. Not a bad location for sight seeing and there was a shuttle from the hotel for a tour we took. One of the best things is the breakfast offered to guest. The variety is great, eggs my daughter in law was able to have an omelette made to her specific want, variety of cereals, yogurts, breads, sweets, meats and cold cuts. PLUS I was able to get ice! Staff was wonderful!!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcussiess, General Manager at Hotel Mercure Salzburg City
Responded 8 Jan 2020
Hello from Salzburg, thank you very much for your stay in the Mercure Salzburg City and your time to rate your experiences! We appreciate your positive feedback and hope to welcome you soon again in Salzburg! Best regards, Alexandra Pontasch Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The most unhelpful and rude reception staff I have ever come across. The staff have no idea what customer service is, the gentleman checking us in just wanted to do everything in a rush. He was running around trying to check us in as well as help his colleague. Clearly his colleague wasn’t trained in doing her job so he had to help her which confused matters even more.
I booked a day trip through the hotel, that was just as difficult as check in. Nothing was made clear about what we needed or time of pick up. Lucky I did my own research and realised I needed ID for this trip.
Would I stay at this hotel again, definitely not, would I consider staying at another Mercure Hotel, probably not. Our room had a very odd smell too and you can’t sleep with the windows open because people outside make a noise very early in the morning. Our room wasn’t cleaned until about 4pm everyday during our stay, this was the time we’d like to get ready before heading back out for dinner.
I’ve travelled to many cities/countries and this is by far the worst hotel I’ve stayed in.
I booked a day trip through the hotel, that was just as difficult as check in. Nothing was made clear about what we needed or time of pick up. Lucky I did my own research and realised I needed ID for this trip.
Would I stay at this hotel again, definitely not, would I consider staying at another Mercure Hotel, probably not. Our room had a very odd smell too and you can’t sleep with the windows open because people outside make a noise very early in the morning. Our room wasn’t cleaned until about 4pm everyday during our stay, this was the time we’d like to get ready before heading back out for dinner.
I’ve travelled to many cities/countries and this is by far the worst hotel I’ve stayed in.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Extremely friendly staff who went above and beyond to make our stay pleasant. The breakfast was great and offered a broad range of selections. The room was a bit small and dated, even by European standards, and the WiFi was almost non-existent apart from in the lobby. Parking is available on-site which helps because it's a short drive to most of the major attractions.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Siess, Geschäftsführer at Hotel Mercure Salzburg City
Responded 12 Mar 2023
Dear Guest, thank you very much for the good rating! We would be very pleased to see you again in our house :-) Also we will forward your feedback to the responsible departments. Nice regards from Salzburg! Hotel Mercure Salzburg City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked 2 rooms via Accor ALL Family 50% off second room offer as we travelled as 2 adults and 2 kids. The rooms are decent-sized and comfortable. It is 5 minute walk from Salzburg Central Station and 10 minute walk from Old Town.
We were provided 4 welcome drinks vouchers as Gold member, as well as a welcome fruit/chocolate platter. Very happy with the stay, and will stay there again in the future.
We were provided 4 welcome drinks vouchers as Gold member, as well as a welcome fruit/chocolate platter. Very happy with the stay, and will stay there again in the future.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Siess, General Manager at Hotel Mercure Salzburg City
Responded 30 Jul 2023
Dear Kamchatsky, Thank you for taking the time writing this review and we are really glad that you enjoyed your stay and were satisfied with our Hotel. We appreciate your loyalty to our brand and looking forward to see you and your family once again! Best regards, Laszlo Mark Toth, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Qualification, hitherto happy and loyal Mercure/Accor Group member since 92, very fortunate global traveller, chose Salzburg for Christmas market experience (7th to 10th December) and history because there is an Accor Hotel here. Booked mid year, arrived with room given away, so down graded, but given free breakfast (these things happen), agreeable. Had to remind reception that Accor members entitled to free welcome drink, unusual. Asked for 2 extra pillows, upon 4th visit to reception, eventually secured 1, too tired to argue for another, disappointing. Had 2 encounters with gentleman on night duty Reception (including Pillow gate), call me old fashioned, but to me Reception responsibility is huge, you are the face and impression of the Hotel, if you want a beard, grow one or shave, if you are wearing a tie, it's done up, if you are wearing a shirt with a uniform, it's tucked in, when you are approached by guests you look up, smile, ask how you can help, everything this chap is clearly incapable of achieving, which we found so bad, we laughed. These silly negative experiences were a real shame because the room was clean, warm, comfortable and had everything we needed, our encounters with Housekeeping, Breakfast and Bar Team and the daytime Reception Team and Trainees could not have been more delightful. Salzburg was our favourite Christmas experience, stunning city, fascinating history (do a walking tour) and this Hotel is nicely located a 10 minute walk to the river, quiet, safe and really very nice, but someone needs some training or re-training at being on night Reception!
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Choose where you want o eat of an evening and book well in advance, try Johanneskeller, great...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm replying late... but would be best to contact the hotel directly in this regard.
There is a deck below the hotel and behind, but I think they are operated independently from the lodging. There were always plenty of openings during our stay.
The hotel is located approx. 10 minutes (walking distance) far from main railway station.
As I recall there is a electronic safe in the room, you set the passcode so no problems. Also I'd be confident to say this hotel is very safe but obviously always take the normal precautions.
I did not see any sort of laundry for guests.
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PRICE RANGE
$233 - $336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure salzburg city hotel salzburg, accor salzburg city
LOCATION
AustriaAustrian AlpsSalzburg RegionSalzburg
NUMBER OF ROOMS
121
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Hotel Mercure Salzburg City
Which popular attractions are close to Hotel Mercure Salzburg City?
Nearby attractions include Scavenger Escape Rooms Salzburg (0.2 km), Exit The Room - Salzburg (0.2 km), and Stolpersteine (0.3 km).
What are some of the property amenities at Hotel Mercure Salzburg City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at Hotel Mercure Salzburg City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Mercure Salzburg City?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Mercure Salzburg City?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Mercure Salzburg City?
Conveniently located restaurants include Zaffran Indian Cuisine, Indian Restaurant Taj Mahal, and S'Kloane Brauhaus.
Are pets allowed at Hotel Mercure Salzburg City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Mercure Salzburg City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Mercure Salzburg City?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Mercure Salzburg City?
Many travellers enjoy visiting Erzabtei Stift St. Peter Salzburg (1.4 km), Salzburger Altstadt (1.3 km), and Franziskanerkirche (1.4 km).