Dear Mrs. Annalisa Q First and foremost we would like to thank you for the time you took to write to us. Please note, your feedback is extremely valuable to us, as we strive to improve with each and every comment. We would like to apologize that your experience had not been what you may have expected and that we were not able to share with you our story. Ananti is a boutique family-owned property with only 19 rooms that strives to create memorable experiences to its guests through its unique character. Our hotel's intimate size produces its one-on-one five-star hospitality service and its heady ambiance. Notwithstanding the limited number of rooms we offer a plethora of facilities, typically found in a hotel of such classification, such as indoor heated pool, spa, gym, yoga room, conference room, meeting rooms, two outdoor pools, restaurant, bar, pool bar, indoor parking. Moreover, we are always looking to enhance our guest's experience though intangible elements and genuine interactions. Hotels equipment has been selected based on two criteria; top quality and utility. Most of the furniture in our rooms are customized while we make sure that they are properly maintained. All our rooms are equipped with 32'' Smart Tv , while our beds and bed sheets are chosen based on their top quality and according to necessary specifications for a 5 star hotel. The spacious and stylish suites (60m2) , that you stayed. have a separate living room with sofa and a large furnished balcony offering unique view over the Thessalian plain. Added features include an espresso maker and a hydromassage shower cabin for 2. They are fitted with Cocomat mattress, linens and furnishings. Notwithstanding our classification and offered facilities, in our effort to provide a valuable rate, our room prices are adjusted according to the season and the local market. Faced with the unprecedented turn of events due to Covid-19, the Greek state has set certain restrictions for the operation of several services such as breakfast and use of swimming pool . Ananti City Resort , respecting the state's restrictions and having as priority the public health , follows the Greek state's instructions strictly (Maximum persons/required distance between the lounge chairs /appropriate disinfection). Furthermore and as informed during check in, following government’s instructions printed menus has been replaced with new digital ones that visitors can access with the scan of a QR code. Alternatively, guests can always ask the reception to provide them with the printed ones. Last and not least, we would like to thank you for your comments for our staff and if given the opportunity, we believe your next stay would reveal something different, and something very special. We wish you health and always remain at your disposal for any additional information you may need as we hope to have the possibility to welcome you again in the future. Best Regards, George Front Office