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Castello City Hotel

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Traveller (226)
Room & Suite (102)
Dining (47)
Overview
  • Excellent25%
  • Very good48%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“top floor”(26 reviews)
“taxi rank”(5 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
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Reviews (546)
Filter reviews
224 results
Traveller rating
70
94
37
14
9
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Time of year
LanguageEnglish
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70
94
37
14
9
Show reviews that mention
All reviewstop floortaxi rankwhere breakfast is servedvenetian wallsfloor restaurantstreet parkingmodern roomswell located hotelcretan hospitalitywould definitely stay here againrooftop barper daybed was comfortableminute walkbooked this hotelair conditioningthree nights
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1 - 5 of 224 reviews
Reviewed 2 days ago via mobile

This is a great hotel right outside the old area in Heraklion. It is on a very convenient block, full of restaurants, stores and banks. The hotel is very nice and has high quality toiletries/ soaps! The breakfast was great and the view from the...More

Thank MiriAriB
Reviewed 3 days ago via mobile

We had a family room for four which was comfortable and clean. The staff couldn’t have been nicer or more helpful. The breakfast was fantastic - particularly the view from the fifth floor balcony of the restaurant. We stayed here on our way to our...More

Thank NJS41
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 3 days ago

Dear Guest, We appreciate your nice review, Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking up and down 24 hours, our city is one of the safest. The stores of the...More

Reviewed 3 weeks ago via mobile

Stayed at the castella for a city break during a 3 week island hop great location great time lovely hotel beach by day city by afternoon and night .great staff food good .Would recommend this hotel .back soon .More

Thank Gary D
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 3 weeks ago

Dear Mr Gary allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to...More

Reviewed 4 weeks ago

i spent 4 nights at Castello city hotel, the location is perfect and within a short walk to the old town and bustling area of the city. The service was great, stuff very helpful. the rooms are spacious enough , clean , very comfortable beds....More

1  Thank MABFHELENA
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 3 weeks ago

Dear Guest we appreciate your nice words about the breakfast and the staff. We are always trying to offer a nice vacation to our guests. Thank you for your stay. Greetings from Crete

Reviewed 5 weeks ago

The room was a good size. However, the bed was very uncomfortable. When getting ready to check out, I lifted the sheet to see that we were actually sleeping on what appeared to be a box spring (no mattress) with a large hole in it!...More

Thank Alan S
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 3 weeks ago

Dear Mr Alan, We respect your review, we wish we knew this infoearlier to be able to do something. The breakfast consists of 10 different hot choices and more than 20 cold. Served in a very rich buffet, there are options for everyone in a...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room Service
Dry Cleaning
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$52 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Heraklion
#3 Safe Hotel in Heraklion
#6 Mid-range Hotel in Heraklion
#7 Family Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$52 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Heraklion
#3 Safe Hotel in Heraklion
#6 Mid-range Hotel in Heraklion
#7 Family Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (226)
Room & Suite (102)
Dining (47)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Claire S
25 March 2018|
AnswerShow all 6 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
0
Votes
Lorraine H
1 June 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
Vote
Google Translation
AcostaLL
22 April 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
Room Tips
"We had 1st floor room it was fine...our A/C was silent but worked!"
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"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise..."
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"We slept with our windows open, so the street noise was quite loud."
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"Accessible for every where with free parking."
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