9 Hotel Mercy
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9 Hotel Mercy

Rua da Misericordia 76, Lisbon 1200-273 Portugal
Traveller (395)
Panorama of the Classic Room at the 9HOTEL MERCY
360
Panoramas (36)
Room & Suite (250)

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About

4.5
#109 of 349 hotels in Lisbon
4.8 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
The 9HOTEL MERCY is a contemporary four star lifestyle hotel, very charming, with a top location in Lisbon: between the districts of Bairro Alto and Chiado. The architectural project was signed by the acclaimed architect Miguel Saraiva, internationally well-known and nominated for the Portuguese Real Estate Oscars 2012. The hotel offers 47 rooms, with 5 different room types to meet your needs, some with breathtaking views over the river or the castle. On the top floor, 2 suites with a private small terrace with views over the rooftops of Lisbon and a Terrace bar opened for your pleasure from April to October. Also available a lounge bar, an internet corner and free internet wireless in bedrooms and public areas. Our staff will be happy to welcome you and help you in anyway you need! Lisbon Smiles!
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Rooftop terrace
Baggage storage
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Portuguese

Location

Rua da Misericordia 76, Lisbon 1200-273 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Lisboa Airport
Restauradores
5 minLisbon Metro
Baixa/Chiado
5 minLisbon Metro
1,545Review27Q+A79Room tips

Reviews
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Traveller rating
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Detailed Reviews
Szymon wrote a review Nov 2021
Wroclaw, Poland
4.0 of 5 bubbles
The location of this hotel is simply excellent - there are great restaurants just across the street, it's close to trams and buses and 5 mins away from the metro station. The staff was friendly and helpful. The rooftop bar was closed. The rooms could use some refreshing, especially bathrooms could use a proper check if everything works properly.
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Review collected in partnership with this hotel
Date of stay: November 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EileenCrawley wrote a review Jan 2020
Lisbon, Portugal
5.0 of 5 bubbles
Hotel is in an excellent location.
The staff were all very helpful staff. They changed our room to meet our specific needs. The room was lovely and warm and beds were really comfortable
They provided free coffee and tea in the room which was great on a cold day.
Kind staff from the beginning to end of the stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RICARDO V, Gerente geral at 9 Hotel Mercy
Responded 15 Jan 2020
Dear EileenCrawley Thank you so much for your sharp and great review about your experience at the 9Hotel Mercy and honour us choosing us to spend your getway Your kind words are very much appreciated. Please let us know if your plans bring you again to Lisboa or in one of the Hotels of the group hotelcollection and we will more than pleased to assist you. Please do not hesitate to contact us. Warmest regards Ricardo Verissimo rverissimo@le9hotel-mercy.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andy c wrote a review Sept 2021
Cheadle Hulme, United Kingdom
5.0 of 5 bubbles
We are on the last night of our 6 night stay and it’s been a very pleasurable experience. The hotel is in a fantastic location, more or less between Barrio Alto and Chiado. Everything is within walking distance but it’s a very hilly city so we opted use the electric scooters a couple of times to get about.

The rooms are really modern and sleek, we stayed in an executive double which really well presented.

Breakfast is self service, continental style but there are scrambled eggs, bacon, etc etc for those that want something close to an English breakfast.

All the staff speak perfect English and are extremely helpful, they were more than happy to print out our fit to fly certificates from the nearby pharmacy for our flight back to the UK.

There are so many restaurants and bars nearby it’s sometimes difficult to choose where to go, Barrio Alto is a really lively night out and the old town is really nice to wander or scoot around.

We have both really enjoyed our stay in Lisbon and wouldn’t hesitate to recommend the 9Hotel Mercy.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunsweptRambler wrote a review Aug 2022
5.0 of 5 bubbles
I spent 3 nights here on my first stay in Lisbon. The staff at all hours was very friendly and helpful (and spoke excellent English). Rooms were modern and clean, and I had a wonderful view of the city from a high floor. Excellent location for exploring with several Michelin starred chefs only blocks away in one direction, and vibrant nightlife in the other. The rooftop bar is tiny, but again the staff was charming and attentive, and it had a marvelous view of the castle and river in the distance at sunset. It did not bother me at all, but if you need quiet to sleep, you probably don't want a room on the street side, as revelers from the bars a few blocks away tend to be exuberant walking home well into the night. Very glad I stayed here.
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Date of stay: June 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RICARDO VERISSIMO, General Manager at 9 Hotel Mercy
Responded 9 Aug 2022
Dear Sunsweptrambler We kindly thank you to take the time to share your experience. We are really glad that you have enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Lisboa Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
james s wrote a review May 2024
Princeton, New Jersey
5.0 of 5 bubbles
I loved this hotel. I selected it based on my existing knowledge of Lisbon, location, other reviews, price and on-line booking experience
Susana at the front desk was amazing - she was so helpful and always smiling!
The rooms were spotless and modern and quiet.
The rooftop bar was great! And the view of Lisbon is amazing.
This hotel is reasonably priced (and mine included a nice breakfast (with fresh pancakes from the hotel's automatic pancake maker. )
I highly recommend this hotel!
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Review collected in partnership with this hotel
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarkB23547 wrote a review Jan 2023
Cheshire, United Kingdom
5.0 of 5 bubbles
Location, Location Location applies to hotels as well as buying property. This is right where you need to be for the historic centre of Lisbon. There are a large selection of cafes, bars and restaurants nearby, with high end shops and the Metro a short walk away. The hotel itself is well maintained and the rooms are spotlessly clean and spacious. Our first room at the front of the hotel was quite noisy on a Friday night, but the staff are friendly and very helpful and moved us to a quiet room for our second night.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RICARDO VERISSIMO, Diretor-Geral at 9 Hotel Mercy
Responded 13 Feb 2023
DearMark, We kindly thank you to take the time to share your experience. We are really glad that you have enjoyed your stay in our house! Looking forward to welcome you again during you next trip. Best Regards, Ricardo Verissimo
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jim Fadden wrote a review Aug 2021
Manchester, New Hampshire
5.0 of 5 bubbles
beautifully quirky hotel. The best breakfast in the city! Such a very helpful staff. And the rooftop bar has amazing drinks and superlative view of Sao Jorge castle. Strategically located to enjoy the Tejo river, Bairro Alto, Baixa - Chiado and Alfama sections of the city. Trams and busses drive right down the street and the subway is less than a half a mile away. Beautiful!
Thank you, Obrigado!
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Review collected in partnership with this hotel
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dannie2020 wrote a review Nov 2023
Vancouver, Canada
4.0 of 5 bubbles
Nice hotel, kind staff.
Rooms are clean and comfortable. bathroom lighting is dark… not the greatest for women doing their makeup.
I took a 3-4 minute shower to rinse off and the steam let off the alarm and was notified by staff to open my window. I found that odd.

My overall experience was ok, I wouldn’t go back as I have stayed at so many great places in Lisbon and this one didn’t amaze me.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick latamsing wrote a review Feb 2023
3.0 of 5 bubbles
The hotel is in great location we found the onsite bar manager to be unhelpful with our drink request to have in our room we had to purchase our own drinks. We returned for ice next day he attitude was the same we complained to the hotel manager to get resolved. The room was tiny and very cramped the sink was faulty and the breakfast was average.
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Review collected in partnership with this hotel
Date of stay: February 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RICARDO VERISSIMO, Diretor-Geral at 9 Hotel Mercy
Responded 21 Feb 2023
DearNick , We kindly thank you to take the time to share your experience. we are sorry for something that didn't went so well.! Looking forward to welcome you again during you next trip. Best Regards, Ricardo Verissimo
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rodney G from Chicago wrote a review Sept 2021
Maywood
4.0 of 5 bubbles
Have additional choices of meat for breakfast. Have some soft subtle music playing that keeps you upbeat and alert. Offer water or tea to guess as they are entering the hotel at a certain period. The Hotel Staff was excellent and helpful and will stay again.
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Review collected in partnership with this hotel
Date of stay: September 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Yuval B
3 contributions
Hi, if I remember correctly, the rooftop was open between 1700-2200 and yes there are rooms with a balcony, it also appears on their website. I recommend taking the rooms that face the back, that do not face the main street. Enjoy your trip
Answer from EvaAndManuel
Burnaby, Canada23 contributions3 helpful votes
Difference is in room size. We stayed in Classic and requested queen bed, it was comfortable.
Answer from EvaAndManuel
Burnaby, Canada23 contributions3 helpful votes
Nice moder hotel, both rooms had walk in showers. Stayed in Lisbone many times in different places and have not seen tub or tub shower including Airbnb apartments.
Franky Bark asked a question Dec 2016
Australia30 contributions52 helpful votes
The hotel advertises pillowtop mattresses: Are they soft or hard?
Answer from Rui M
Santo Tirso, Portugal50 contributions17 helpful votes
Soft
Answer from loonattics
Georges Mills, New Hampshire30 contributions42 helpful votes
This hotel does not have a shuttle service. I highly recommend that you arrange pick-up at the airport prior to your arrival. We arrived w/out making such an arrangement & were met by a line of people waiting for taxis that stretched as far as the eye could see. We opted for the metro which required changes & meant dealing w/luggage up & down really steep escalators. on top of that the last escalator was broken. Yikes. Not a relaxing start to, what turned out to be a wonderful, stay.
CHER wrote a tip Jul 2023
2 contributions
1.0 of 5 bubbles
"Avoid like the plague."
Read full review
SDUSA2022 wrote a tip Nov 2022
1 contribution
1.0 of 5 bubbles
"Location is ok except it’s on top of a hill. Good luck walking up if you are not fit. Would not recommend for middle aged or older people."
Read full review
Marguerite S wrote a tip Mar 2020
Kingston, Canada435 contributions157 helpful votes
4.0 of 5 bubbles
"Higher floors have less street noise."
Read full review
CJAS wrote a tip Nov 2019
Castle Rock, Colorado13 contributions14 helpful votes
5.0 of 5 bubbles
"We chose the room above the standard rate. It included free WiFi and an espresso machine. Chocolate added to our pillows each evening."
Read full review
John H wrote a tip Oct 2018
Listowel, Ireland9 contributions3 helpful votes
5.0 of 5 bubbles
"Street view is best"
Read full review
Not the right property for you?
There are more places to choose from in the Lisbon area.
PRICE RANGE
$257 - $384 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonChiado & Carmo
NUMBER OF ROOMS
47
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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9 HOTEL MERCY - Now $212 (Was $̶2̶7̶8̶) - UPDATED 2024 Reviews & Price Comparison (Lisbon, Portugal) - Tripadvisor

Frequently Asked Questions about 9 Hotel Mercy
Which popular attractions are close to 9 Hotel Mercy?
Nearby attractions include Bairro Alto (0.2 km), Duque da Rua (0.2 km), and Game Over Escape Rooms LISBOA (0.4 km).
What are some of the property amenities at 9 Hotel Mercy?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at 9 Hotel Mercy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 9 Hotel Mercy?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at 9 Hotel Mercy?
Yes, parking is available to guests.
What are some restaurants close to 9 Hotel Mercy?
Conveniently located restaurants include Jam Club, Manu Restaurante & Tapas Bar, and Brazilian Concept Lisboa.
Is 9 Hotel Mercy located near the city centre?
Yes, it is 0.4 km away from the centre of Lisbon.
Are any cleaning services offered at 9 Hotel Mercy?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 9 Hotel Mercy?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at 9 Hotel Mercy?
The staff speaks multiple languages, including English and Portuguese.
Are there any historical sites close to 9 Hotel Mercy?
Many travellers enjoy visiting Castelo de São Jorge (0.8 km), Mosteiro dos Jeronimos (5.7 km), and Mosteiro de São Vicente de Fora (1.3 km).
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