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4.5
#49 of 351 hotels in Lisbon
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The EPIC SANA Marquês, located in the heart of Lisbon, between Parque Eduardo VII and Marquês de Pombal, is a Luxury Hotel in Lisbon perfect for romance and city lovers, close to luxury shops.
At the top, the infinity pool and Sky Pool Lounge offer stunning views. The rooms are luxurious, elegant and comfortable. Breakfast can be served in the room or as a buffet in The Garden. The Hotel has 2 more sophisticated restaurants: the Allora, inspired by traditional Italian Trattorias and the KOJI Bar with exquisite Japanese cuisine. You can also enjoy a cocktail at BE EPIC Bar. The hotel has an extensive SAYANNA WELLNESS & SPA and a Fitness Center. The Hotel has an impressive Congress Center, for meetings and events (social and business events).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, German and 2 more
Location
Avenida Fontes Pereira de Melo 8, Lisbon 1069-310 Portugal
Name/address in local language
EPIC SANA Marquês Hotel
2,391 reviews
Getting there
Great for walkers
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EPIC SANA Marquês Hotel emerges as a favorite among guests for its well-appointed and spacious rooms, though a few mention the rooms can run cold or have bedding not to their taste. The breakfast buffet and hotel restaurant stand out for their excellent value, offering a diverse and delicious selection at reasonable prices, despite occasional service hiccups. With its friendly and professional staff, the service at this hotel enhances the overall experience.
The lively atmosphere is complemented by live music and top-notch amenities like multiple pools, a spa, gym, and a rooftop bar. Guests are particularly impressed with the hotel's cleanliness and strategic location, perfect for exploring the heart of Lisbon.
Location
Central
Atmosphere
Lively
Rooms
Spacious
Value
Fair
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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I really liked this hotel. Great staff, friendly, helpful and largely English fluent. Modern well appointed rooms. On the room tv one can create mobile access on phone to hotel services. Pool at top with great views, wine and liquors but only Heineken beer. Good mattress. Shower tub combo. bidet hair dryer toiletries. There’s a mini bar with liquor sodas as well as nespresso coffee. There’s water by the bedside ( that one is free) wine and water bottles over the minibar (charge) . Buffet breakfast extensive. Everything from made to order to salads, breads, cereals, meats but also vegan and gluten free options. On the roof is Pool bar open until 8 and lobby bar to 1. Live music. Main group of elevators goes to floors but with separate ones to the spa and roof pool (only two. Takes a while) Negatives. Ac is slooow. It took several hours to drop from 25c to 19c. (77 to 67) Busy road ask for higher floor. There’s a Park across street but graffiti on one building. From here the tourist areas a bit of a walk. In the bathroom, the Hair dryer requires the user to constantly hold the power button. By the bedside are multiple buttons (all unlabeled) that work the various lights an even room curtains. One electric outlet in bathroom bit inconvenient spot.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Ask for high room to lessen traffic noise. Remember pool bar closes at 8 pm. Get familiar with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 18 Oct 2022
Dear Mr. Brian, We thank you for taking the time to write this useful review. The opinions of our Guests are precious for us, Reason why we have taken note of your observations and will use them to improve the quality of the service. On behalf of the whole team, we hope that we can welcome you back very soon. Kind regards Paulo Alves Guest Experience
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The room I stayed in was nice, all the blinds were electronically controlled with switches next to the bed. It would've been nice if the switches were labelled since there were 8 unlabelled switches that controlled everything from the lights to the blinds, but after playing with it for a couple of minutes I got the hang of it. The roomservice was quick and of good quality and the staff everywhere in the hotel was very kind and helpful, especially staff member Emanuel Correia made my stay that little bit better with the nice conversations we had in the lobby every other day. The only bad thing about my stay is that I didn't get to enjoy the rooftop pool but I only have the weather to blame for that.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Serviços ao cliente/atendimento at EPIC SANA Marquês Hotel
Responded 5 Nov 2021
Dear Mr. Senna, Thank you very much for being our guest and for taking the time to post your review. It is absolutely delightful to read your high praises of our service. Your compliments and kind feedback are greatly appreciated and I will share your comments with our team, starting with Emanuel Correia . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your satisfaction is ours too. See you soon! Best regards, Paulo Alves Guest Experience
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We stood at the Epic SANA Marques hotel in Lisbon for 4 nights and overall have a very good time. There were some aspects of our stay that were 5 star and some that were 3 star, thus the average of 4. We had planned this stay for a long time and I had interacted many times via email with the hotel.
We had a hiccup when we checked into the hotel as we were informed we would have a specific room but it wasn't available. The front desk agent "Beatrice" was fantastic!!! She listened to our concern, and immediately made it right for us. We stood in the Presidential Suite which was a treat. It is quite large, it has a full bathroom with a jetted shower and then a tub/shower combo. Double vanity and toilet/bidet. There is also a half bath in the suite which comes in handy. Every night we had a nice treat of wine/champagne and sweets or appetizers left on the dining room table. The Air conditioning struggled a bit in the bedroom to get colder at night time. The hotel is beautiful and well maintained. The breakfast was amazing every day (photos attached) The rooftop bar is nice if you go early in the day - it's packed with people later in the afternoon/evening. We ate dinner at the bar one night and the food was delicious! We did try the Italian restaurant and we did not care for it.
This is where the review starts to go down in rating. We booked round trip transfers with the hotel for airport pick up/drop off. We paid $120Euro round trip however you are better getting a cab. The van that picked us up was old and Air conditioner was broken, then the car that picked us up at the hotel to drop us off at the airport, their AC was sluggish.
I believe the most disappointing aspect for us was we booked Private tours with the hotel and the description the hotel provided is not the service we received. After paying over $400+Euro per tour per day we had no idea entry fees or lunch was not included, we had to pay for every entry fee on top of the tour. The tour guide would drop us off and tell us where to walk and what to see many times never coming with us and just staying in the parking lot. I thought we were paying for escorted tours. The final tour described us having lunch and going to a winery for tastings etc. The hotel then stated they made an error on the description they detailed the 10 hr tour when they priced out the 8 hour tour. They gave us a credit of $100 to make up for the misunderstaning but we still didn't get the tour we were informed was included for the price.
The hotel staff responding to emails needs to do a better job on explaining their tours and setting the expectations of what is and what is 'not' included. As we would have hired a different company that had everything included for the same amount. We found ourselves paying an extra $100 euros per day with lunch and all the entry fees.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 15 Jul 2023
Dear MiMiLasVegas I would like to thank you for taking the time to provide us your feedback regarding your recent stay at EPIC SANA Marquês. Please accept our sincerest apologies if your private transportation services experience did not meet your expectation. Please be guaranteed that we discuss all mentioned points with our head of departments to take the necessary measures. We very much appreciate your kind comments regarding the staff, our delicious breakfast, as well, the confort of our amazing Presidential Suite. I will share your words with all the team, I am sure that this feedback will serve as an encouragement. Thank you again for sharing your feedback with us and we hope that this experience will not deter you from staying with us again. I am confident that for your next stay will be a much more pleasant and memorable one. Kindest regards, Paulo Alves Guest Experience Manager
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We stayed at the Epic Sana for 4 nights while exploring Lisbon. Check in was smooth and I was really thankful that the hotel had our rooms ready early, even though it was busy season. The hotel is beautiful and very modern. The rooms have some cool tech features, like automatic curtains and a tv built into a mirror. The decor is modern, cool and relaxed. The location is very close to the metro stop and we used it often. Also, Uber is great to use in Lisbon and we had no issues getting Ubers from the Epic Sana.
We had breakfast included in our rate and our family enjoyed it, although it wasn't great. My teenage son made good use of chocolate fountain. The fruit was really good and so were the eggs.
The hidden gem at the Epic Sana is the spa, which is accessible to guests. There's a wonderful indoor pool with jacuzzi jets and a steam room. Our family basically had the place to ourselves one afternoon after a long day of sightseeing.
The absolute worst experience I had during our two week travels around Europe occurred at the rooftop pool bar. I hesitate to say this but if I were the manager of this hotel, I would fire both the rooftop bartenders. I sat at this bar for 20 minutes while the bartender pretended to make my drink. Instead, he kept servicing every person who came up to the bar. I have no idea why. He just ignored me and then handed me some sort of mix of fruit juice and alcohol. I had no idea what he made. Then, he went back to ignoring me. It was highly disrespectful and just terrible customer service. Skip the rooftop pool, which is always overcrowded and head to the spa pool instead. If you have any issues with the bartenders, please let management know. I did when I checked out.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip:Use the spa pool. Everyone heads for the overcrowded rooftop pool but the spa pool is amazing...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 19 Aug 2022
Dear Guest, Thank you for taking the time to share your comments concerning your stay at EPIC SANA Marquês. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We take great pride in the quality of product and service that we provide, and I apologize that this was not what you've experienced . Our relationship with our guests is of paramount importance. I‘ll be pleased to welcome you personally during your next stay and please accept my best warm regards and a wonderful weekend. Best regards, Paulo Alves Guest Experience Manager
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I hardly ever write reviews but this was notable to ensure I gave feedback. I stay weekly in a lot of great hotels in Europe for business, but wow! The Epic Sana Marques is by far the classiest, friendliest stylish hotel I have ever stayed in. It’s gloriously refurbished status is only the smallest part of the amazing experience…..this hotel’s success is simply down to its incredibly passionate, friendly and attention to the smallest detail, staff who will make your stay the best you will experience. I need to give an extra special shout out to Arthur in concierge - as a single woman travelling on business your warmth and ability to ensure I got round the city safely and efficiently is so very appreciated but the desk, bar, restaurant and lets not forget the incredible housekeeping staff all deserve a shout out. Epic Sana, you are doing things the good old fashioned way. Don’t change…..you are a class above…thank you, Gillian
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 28 Apr 2022
Dear Guest, This great feedback is what keep us motivated and striving to continue on our journey to provide unique and excellent experiences to our guests. I am sure that Arthur will be pleased to hear about your special shout out! On behalf of the whole team, we hope that we can welcome you back very soon. Kind regards, Paulo Alves Guest Experience Manager
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Amazing hotel! We had a double room and it was clean and spacy. The room was very modernized with automatic curtains, several light functions and tv displayed in the mirror in front of bed. Had everything we needed - bathroom articles, hair dryer, mini bar etc. The breakfast was outstanding! Had everything you could wish for. And if not, just ask the waiters and they would get it for you. Fresh juice, bread, eggs, greens and even small petit fours. Did not go the pool as it was November rainy weather but looked good on the rooftop. Spa department and gym is good. The hotel had a cool front lounge with a bar. Every evening there was live music. Great atmosphere. The hotel is located in the upper end of the city and you have to walk around 30 min to the city center and Bairro Alto where many bars and restaurants are located. However the area is full of high end shopping and great atmosphere with the park just around the corner. We used Uber a lot and paid 4-5 eur to the center if not walking, otherwise public transport is easy and jusy around the corner.
Luxourios hotel worth it all!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 18 Nov 2022
Dear Guest, Thank you for taking time to post about your most recent stay at EPIC SANA Marquês. This great feedback is what keep us motivated and striving to continue on our journey to provide unique and excellent experiences to our guests. On behalf of the whole team, we hope that we can welcome you back very soon. Kind regards, Paulo Alves Guest Experience
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The whole experience at Epic Sana Marques Hotel was amazing. We went to Lisbon as a family and occupied 3 suites. Me and my wife were in the premium suite, and each one of my two kids in a premium room. As if the beautiful facilities weren't enough, the service exceeds the 5 star rating, especially regarding the kindness of the WHOLE team! The housekeeping service was impeccable, attentive to the replacement and tidiness of towels and ammenities, and of course overall cleaning of the room. All you had to do was leave the apartment for a few minutes and,"voilà", the room was impecable again. Be sure to enjoy the Fitnnes space/gym, swimming pool (with amazing water jets), saunas and the showers (there are 3 of them). They provide an incredible, unique, and invigorating experience; especially the sensory shower which simulates the 4 seasons of the year. During all the 5 days of my stay I went to the gym to enjoy the plenty and diverse breakfast at it's fullest. I'm a vegetarian and i've never seen such a sensible concern with different food choices and dietary restrictions, either at the buffet or by the staff! I've been to many hotels around the world, but I've never seen one with such a tasty and assorted breakfast! Finally, take at least one night to dine at the gorgeous Allora Restaurant, with impecable service and fresh food (to my wife one of the best panna cotta's out there)! Congratulations! On my next passage through Lisbon the EPIC SANA Marquês Hotel will be my number one choice! Thank you for everything!
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Date of stay: January 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 19 Jan 2023
Dear Mr. Ediwaldo, Thank you so much for your lovely review! We are very grateful to hear such kind words. This great feedback is what keep us motivated and striving to continue on our journey to provide unique and excellent experiences to our guests. It was a great honor to welcome your family. On behalf of the whole team, we hope that we can welcome you back very soon. Kind regards, Paulo Alves Guest Experience Manager
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Amazing hotel , everything was perfect about this hotel ,beds very comfy and rooms lovely and quiet , great spa I had 2 treatments on my stay and loved it … constantly cleaning throughout the hotel felt very safe during covid times . Karim was very helpful , nothing was too much trouble , roof top bar was so lovely , great views would love too come back in the summer .. allora restaurant was fantastic too , the nicest waiters and waitresses highly recommended…. Thanks for a lovely stay
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Serviços ao cliente/atendimento at EPIC SANA Marquês Hotel
Responded 5 Jan 2022
Dear Jo Hills Thank you for the preference shown towards EPIC SANA Marquês Hotel and the willingness to let us know your opinion about our service. It is absolutely delightful to read your high praises of our team! Your compliments and kind feedback are greatly appreciated and I will share your comments with our team, starting with Karim. I am sure that this feedback will serve as an encouragement to our Team as we strive to continuously improve the quality of our services. See you soon! Best Regards, Paulo Alves Guest Experience
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Quite a disappointment for a 5 star hotel. The room didn’t raise to the expectations : there were many problems with the bathroom - flooding because of the shower door which wasn’t closing properly, poor cleaning service, plumbing problems - the sink was clogged and the smell was very unpleasant; the key door had to be changed 4 times (it kept deactivating and in the beginning they had to change the room because the initial room could be opened with any key). Moreover, a very very unpleasant surprise was at the check out, when the reception asked to pay for the minibar ,but in the room there was no price lists of any products (we only drank 2 coffees and 2 bottle of water , which usually are free and offered by the hotel).
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 8 Oct 2022
Dear Rux O Thank you for sharing your experience with us. At EPIC SANA Marquês, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If we can be of further service please do not hesitate to contact us directly. Kind regards, Paulo Alves Guest Experience
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This hotel was chosen by my work colleagues, and it was a good choice, nice attention to detail with the bus boy being very efficient at the meet and greet.
The first impressions on walking through the front doors were this place has class.
The check in was friendly and efficient with no language issues; we all then headed off to the bar and had a great evening with some great staff. The evening got late, and I found myself in with a very raucous, but friendly group. The bar man came across and asked if I was ok in the middle of the group, yes, I was, and it was great to see both people enjoying themselves sensibly bar staff recognising the situation could be a bit overpowering for some.
Breakfast was ok, varied, but did not hit the highlights for me, I don’t think it was the food, maybe the presentation, but not starting service until 7 am is too late if you are travelling and need to be in the airport early.
The rooms are well appointed, even the standard ones, the internet was excellent at around 150 mbs. I did think the lighting, curtain and general technology were a little over the top, but seemed to work, I was staying in a room with a bath, and hurdling into it / climbing out of it was not good for me – shower trays always please. I did like the mirror TV, but the channels were a bit limited.
Its also in a good position mid-town and close to a tram station.
I do feel my score of 4 is a little harsh, but relating it to the overall experience, the bath and breakfast were not what I would have expected from a 5 star hotel
So, all in all would I stop there again – certainly, could anything have done better – open breakfast earlier and remove the baths.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Alves, Guest Services / Front Office at EPIC SANA Marquês Hotel
Responded 6 Jul 2023
Dear Steve 5839, I thank you for sharing your experience following your stay at EPIC SANA Marquês. We are glad that you had such a great time in our hotel. Your satisfaction is a great source of motivation and encouragement for all our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Paulo Alves Guest Experience Manager
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There are more places to choose from in the Lisbon area.
PRICE RANGE
$383 - $479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sana park lisboa lisbon
FORMERLY KNOWN AS
SANA Lisboa Hotel
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
379
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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