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Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style.
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The Hotel Avenida Palace garners high marks for its cleanliness, with guests frequently lauding the meticulous rooms and housekeeping. Nestled in the heart of Lisbon, its prime location is perfect for exploring the city's attractions on foot. Many visitors enjoy the elegant, comfortable rooms, although a few opine they appear slightly dated.
The hotel's service receives accolades for being professional and friendly, with a special nod to the exceptional breakfast. Amenities, including a lavish breakfast buffet and evening entertainment, are greatly appreciated, as is the overall atmosphere of classic luxury.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Opulent
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The old world ambience at the Hotel Avenida Palace, along with their hospitality and dedication to care of their guests make this hotel the only one I would consider. Excellent location, a most outstanding breakfast buffet in an elegant dining room, evening turn down service, and delightful daily gifts in the room. We often fly TAP just so we can have a convenient stopover at Hotel Avenida Palace.
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Review collected in partnership with this hotel
Date of stay: October 2024
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hotel Avenida Palace
Responded 18 Oct 2024
Dear Guest, Your review is wonderful reading. Thank you for taking the time to share your recent experience at the Avenida Palace. I am so pleased to learn how much you enjoyed staying with us. As we shape hospitality with our hearts, your kind words give our team a real sense of achievement. Your description of our location, breakfast buffet, and services is very rewarding and will be shared with all. We look forward to welcoming you back home, very soon, when you return to Lisbon. Yours sincerely, Pedro Miguel Costa
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My wife and I stayed at this wonderful hotel to celebrate her birthday January 2020. The hotel is brilliantly situated at the edge of the old town and moorish quarter. The staff are impeccable and the service excellent. The hotel itself stunning. The room was very well turned out and nice touches such as the bed being turned down and little chocolates left for us added to the overall experience. The breakfast was rich in variety and quality. We really could not fault the hotel and hospitality. Our only regret was leaving the lovely city and hotel too soon. Highly recommended.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroMCosta, Front Office Manager at Hotel Avenida Palace
Responded 21 Jan 2020
Dear Guest, Thank you very much for choosing to stay with us to celebrate your wife's Birthday and for having taken the time and trouble to leave these remarks on TripAdvisor. We were thrilled to know that you highly recommend the Avenida Palace. As we shape hospitality with our hearts, your kind words give our team a real sense of achievement. We all look forward to welcoming you back to your new Lisbon 'home', in the near future. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Kind regards, Pedro Miguel Costa
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We've stayed at this hotel on baby moon from the United States. There were four nights in total and each night complementary snacks and bedside chocolates were provided. The hotel is very close to all downtown tourist areas: Baixa, Alfama, Chiado, etc., and in a relatively flat section of Lisboa. There was a pharmacy conducting COVID testing right next to the hotel and for a tourist the price was 25 Euros for antigen and 50 Euros for PCR.
The hotel building was elegant and charming, and our room had a really high ceiling being on the second floor. The buffet breakfast was on the better side of what we've had, and there was hand sanitization as well as good social distancing in the breakfast room. Hotel staff was very helpful in carrying luggage and hailing cabs, and we even got the same room after we came back from Porto--we stayed here for two nights, went to Porto for two nights, and then back here again for two nights. We attended one of the free weekend Jazz concerts in the lounge and had a relaxing time.
We've had our share of luxury hotels around the globe including famous chains like Mandarin Oriental, Park Hyatt, Langham, and so on, and this hotel made us feel pampered no less. We strongly recommend this hotel to people traveling to Lisboa.
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Date of stay: December 2021
Value
Location
Service
Room Tip:Rooms on the second floor have a very high ceiling.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hotel Avenida Palace
Responded 28 Dec 2021
Dear Guest, First of all, I would like to thank you for choosing to stay at the Avenida Palace on such a special occasion. I was delighted to read your feedback and to know that you felt pampered during your experience with us. Allow me to thank you sincerely on behalf of all the staff members for your truly rewarding comments and for recommending us to other travelers. It was also a pleasure to learn that you had the chance to attend one of our musical recitals and that you had a relaxing time. We all look forward to welcoming you back to your new Lisbon residence and would be delighted to arrange your next stay. Yours sincerely, Pedro Miguel Costa
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This luxury hotel is strategically located in the centre of Lisbon. Our room was extremely comfortable and quiet, and was perfectly tidied up every morning. The breakfast room is very elegant, breakfast is excellent and varied and the dining room staff are always ready to satisfy your requests. There are many magnificent lounges, and the lobby staff are friendly and helpful. This is undoubtedly one of the best hotels we have ever stayed at.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hotel Avenida Palace
Responded 4 Mar 2020
Dear Guest, It was such a pleasure to read your review. Thank you so much for being our guests. I am glad you enjoyed so many different aspects of the hotel and its services. Most of all, it's great to read that you found the Avenida Palace "one of the best hotels you have ever stayed at". It gives me great pleasure to share your comments with the entire team. I very much look forward to welcoming you back, on your next visit to Lisbon. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Best wishes, Pedro Miguel Costa
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Our family travelled to Portugal over Xmas and based on other Trip advisor reviews we selected the Avenida palace hotel. We could not have been happier. Starting well before our trip the reservation staff was very helpful in helping us select our rooms for my wife and I and our 2 adult children each with their own rooms. After a little back and forth we got them to guarantee a king size bed for our suite ( shoud not have been that hard). we did book the suite for the previous day as we arrived on the red eye and needed to get a few hours of sleep after not sleeping on the flight over.
The concierges were also very helpful in helping us arrange tours and suggesting sightseeing locations. Lisbon has a lot of good restaurants walkable from the hotel. The hotel also has an app for your phone which is very helpful with contacting the hotel of recommending attractions. They also provide a local phone so you can use google maps and make local calls without havivng to incur US data charges.
The hotel is a beautiful buidling, very well appointed and well decorated rooms and lounge areas. Breakfasts were very good all served in a very nice dining area overlooking the main boulevard. The location is ideal situated at the end of the Avenida Liberdade a high end shopping street but also located next to a lot of the sites you would want to walk to and or start your tours from. Highly recommend the Hop On Hop Off Bus to get an overlay of the city as well as the Electrico Tram #28 whcich winds its way up around the narrow street in the hills of Lisbon. All the conveniences of a major city are closeby the hotel ATMs, Strabucks, dining etc..
The bed waas very comfortable, something that is still inconsistent across Europe.
The only minor issues were the slight vibrations from the underground metro and the bathrooms were somewht smaller than we are used to and only one sink. But they did have a waterfall showerhead with good pressure. There is a glass barrier over the tub to avoid flooding the floor versus a shower curtain and it mostly works.
The bar areas is very classy and leads out to a very nice lounge area with a piano to listen to the occasional performances scheduled at the hotel.
I researched a lot of hotels and had numerous suggestions from travel agencies but ultimately was very pleased with the Avenida Palace hotel and would definitely stay there again.
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Date of stay: December 2022
Value
Location
Service
Room Tip:Going around Xmas as the city is all lit up
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hotel Avenida Palace
Responded 16 Jan 2023
Dear Guest, Thank you for staying at the Avenida Palace and for posting your review. I was thrilled to read your feedback and to learn how happy you were with your choice. It was a pleasure to know that you found the building beautiful and that you appreciated our décor. Thank you also for your remarks about our breakfast buffet and our bar and lounge areas. I am glad you had the opportunity to attend our evening music performances. Allow me to thank you sincerely on behalf of all the staff members for your comments. Indeed our team pledges to provide the best personal service to our guests. We look forward to welcoming you back to your new Lisbon residence and would be delighted to arrange your next stay. Kind regards, Pedro Miguel Costa
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This hotel was incredible! Despite it being over 100 years old, it is lovingly cared for by the staff. The breakfast every morning was delicious and more than ample. We were upgraded without requesting it and our room had a sitting area that could be closed off from the bedroom, which had 1 and a half bathrooms, so my husband and I could get ready in the morning at the same time. I celebrated my birthday while staying in this hotel and they completely surprised me with a bottle of good champagne and 4 chocolate-covered strawberries! It was an incredible surprise and an amazingly nice touch. The staff was always helpful, friendly, and knowledgeable. So much so, that when COVID-19 protocols changed during our stay, the hotel informed us of the upcoming changes before they went into effect. The hotel also supplied our room with a travel-size hand sanitizer to take with us when exploring. And, they surprised us with a hat and fan to use and keep as a reminder of our stay. The room also had a cellphone downloaded with helpful apps that the guest could take with them during their day out at no charge! This was the first time we have seen anything like this in our travels! This hotel not only met our expectations, but exceeded them at every chance they could. It ranks in my top 10 hotels I have stayed at in the world!
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Date of stay: July 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Diretor-Geral at Hotel Avenida Palace
Responded 23 Jul 2021
Dear Guest, Many thanks for your beautiful comments on TripAdvisor and for the excellent rating. Thank you also for being our guests on such an important occasion. I am thrilled to know that you rank us the “top 10 hotels I have stayed at in the world " . I am glad you enjoyed so many different aspects of the hotel, but most of all, it's great to hear that the team's assistance contributed to a pleasurable stay. Your words of appreciation mean a lot to us and will be shared with the entire team. I look forward to welcoming you back to your new Lisbon residence and would be delighted to arrange your next stay. Yours sincerely, Pedro Miguel Costa
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We stayed in a palace suite for five nights. It was spacious and we loved the layout (each of the bedroom and living room had a door to the hall). It was graciously appointed and was a corner suite overlooking Rossio Square. Almost every night the housekeeping staff left us a gift. We felt very well treated by the staff. A bit of splurge but worth every penny if you like genteel service (which some people don't care about). We also loved the attentiveness of the staff at the brunch.My only suggestion is that some of the hotel's recommendations were prohibitively expensive and it would be great if they had a kiosk with brochures for different private AND group tours for day trips.
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Review collected in partnership with this attraction
Date of stay: March 2020
Value
Cleanliness
Service
Room Tip:Splurge for a full suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hotel Avenida Palace
Responded 11 Mar 2020
Dear Guest, Thank you for taking the time to post a review on TripAdvisor following your stay with us. It was a pleasure to read your words about the hotel and about your room. Mostly, it was delightful to know that you felt very well treated by our staff. Indeed our team pledges to give all our guests a feel of home away from home and your recognition means a lot to all of us. We were also very appreciative of your suggestion. Our guests’ comments are truly important to us and help us to achieve a high level of quality. We look forward to welcoming back, very soon, to your new Lisbon residence. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Yours sincerely, Pedro Miguel Costa
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We had 5 nights B&B at the Avenida Palace, and enjoyed every minute. On arrival we were upgraded to a top floor suite with views over both the Praca Restaudores and the Praca Dom Pedro as well as the City. The hotel was built at the end of the 19th Century in the belle époque style and is ornately decorated including stained Art Nouveau glass. The public areas are grand, especially the main lounge and bar areas and our suite was spacious. it is centrally located within walking distance of all the main squares and central Lisbon attractions. it is 20 minutes drive from the airport, but because of a taxi strike on the day we arrived, we took the metro, a very easy journey to the metro stop Restauradores (Blue Line), some 100 metres from the hotel. The aerobus also stops nearby as does the hop on - hop off bus. The hotel is right next to the Estacao Central Do Rossio for the national rail network. (try a day trip to Sintra if you have time). There are many restaurants close by for evening meals As expected the breakfasts and service were excellent and the staff, especially the concierge were most helpful. Since our visit the hotel has never failed to acknowledge both our birthdays and Christmas. if we ever go back to Lisbon, we know where we will be staying. Enjoy the splendour!
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Diretor-Geral at Hotel Avenida Palace
Responded 6 Apr 2020
Dear Guest, Thank you so much for staying at the Avenida Palace. I am thrilled to know how much you enjoyed our location. Thank you also for your rating. As we shape hospitality with our hearts, your kind words give our team a real sense of achievement. I cannot wait for the opportunity of welcoming you back, on your next visit to Lisbon. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Kind regards, Pedro Miguel Costa
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I stayed at Avenida Palace Hotel for 15 nights. From check-in to check-out all staff were wonderful and treated me nicely.
The cleaning crew did a great job and a bottle of water and chocolates were left in the room with a note.
The concierge staff were knowledgeable and directed me to great sightseeings and places I wanted to go to and where to get the best pastel the nata in Lisbon. They also booked my covid test and told me how to get there.
Breakfasts are great as it caters to different cultures. As my departure flight was early morning a continental breakfast was delivered to my room.
This is a great hotel with comfortable beds and wonderful decor. The location is wonderful and you have easy access to public transportation and restaurants around the hotel and in Chiado. I would go back to this hotel and recommend it to others.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip:I believe if you talk to staff, they will let you know. My room faced the action site and i...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hotel Avenida Palace
Responded 17 Aug 2021
Dear Guest, Your review is wonderful reading. Thank you for taking the time to share your recent experience at the Avenida Palace. I am so pleased to learn how much you enjoyed your 15 nights stay with us and even more thrilled to read that you would come back and recommend it to others. Your feedback on our rooms, décor, location and services is much apppreciated and also very rewarding. As we shape hospitality with our hearts, your kind words give our team a real sense of achievement. We all look forward to welcoming you back home, very soon, to enjoy another experience and would be delighted to arrange your next stay. Yours sincerely, Pedro Miguel Costa
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We loved everything about this hotel. The location was perfect for us - close to a train station and well within walking distance of everything we wanted to do. We were told that this is the only 5-star, family owned, hotel in Lisbon and it really showed! Every staff member we met was wonderful. The common areas were filled with old world charm and very impressive. The rooms were small but clean and charming (when they say "2 twin bed" they don't mean pushed together but "grandma and grandpa twin beds"!). We received lovely "gifts" (fruit, pastry, chocolates) in our room each day. So many charming and lovely touches! The buffet breakfast was outstanding. We would stay here again and recommend you do so as well!
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Our room overlooked an interior courtyard and was very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroMCosta, Front Office Manager at Hotel Avenida Palace
Responded 17 Feb 2020
Dear Guest, Thank you for your wonderful review following your stay with us. I am thrilled to know that you loved everything about the Avenida Palace. As we shape hospitality with our hearts, your kind words give our team a real sense of achievement. It will be an honor to share your comments with the whole team and we all look forward to welcoming back to your new “Lisbon home”. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of Lisbon and our activities. Yours sincerely, Pedro Miguel Costa
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The Avenida Palace is a high quality and very respected hotel in Lisbon, with excellent and helpful staff, As such I have no doubt that it can offer full facilities for all guests, including the less able. My advice would be to contact the concierge on the following telephone number and make enquiries regarding your specific needs. +351 21 321 8100. I am sure that the desk staff will be pleased to answer you questions, they speak a number of languages and are extremely polite.
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