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Sheraton Cascais Resort

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Traveller (519)
Room & Suite (518)
Dining (89)
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Overview
  • Excellent44%
  • Very good38%
  • Average13%
  • Poor4%
  • Terrible1%
Travellers talk about
“bed suite”(4 reviews)
“family suite”(7 reviews)
“voyage prive”(6 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (862)
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126
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3
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126
117
37
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3
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All reviewsbed suitefamily suitevoyage privenearest townhydrotherapy poolshuttle serviceshuttle buspool areawashing up liquidsmall problemseparate bedroomlarge gardenbeautiful bathroombreakfast servicebeautiful resortcoffee machinekids club
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1 - 5 of 294 reviews
Reviewed 2 weeks ago

Very well appointed suite in a lovely setting. Good beds, and large rooms. No complaints there. Nice kitchenette, but there should have been some dish washing liquid etc. On the other had room service did the dishes! I asked for extra and had a very...More

1  Thank Omnivore94127
Hotel's Favourite
Reviewed 10 January 2018

We had a long day coming from Porto on the train and landed at this paradise location. It was perfect place to relax and we wished that we had longer stay. We had an amazing 2 bedroom villa with all the amenities. We were welcomed...More

1  Thank Carloyn_GlorLifestyl
Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais ResortResponded 17 March 2018

Dear Carloyn, Thank you for choosing the Sheraton Cascais Resort and for sharing your wonderful experience. We were happy to read your comments on the great service you received from our staff and how they exceeded your expectations. Rest assured that we will pass your...More

Reviewed 7 April 2018

We stayed just 2 nights in late March, visiting from the United States. Every staff member we encountered was very friendly and really went out of their way to help us even when it wasn't necessarily in their job description. Front desk staff (including concierge...More

3  Thank suburbanmom7813
Reviewed 17 February 2018

I am telling you to get away from this terrible "resort". We first got a taste of the place after having trouble with the (hotel organised) taxi which went to the wrong terminal! When we arrived it took us ages to get checked in as...More

1  Thank Ben_baguette
Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais ResortResponded 17 February 2018

Dear Ben Thank you for taking the time to write a review about your recent stay with us here at Sheraton Cascais Resort. I am disappointed to read about your dissatisfaction with your experience.Our staff are exclusively trained and tailored to provide the needs of...More

Reviewed 16 February 2018

Reception and restaurant personal VERY service minded. Room cleaning was up and down. One day no addon on toilet paper. Empty bathgel bottles was not taken away during the whole stay. We only used the shower once as we used the SPA facility. Shower is...More

Thank Centh L
Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais ResortResponded 18 February 2018

Dear Centh, Thank you for choosing to stay at the Sheraton Cascais Resort and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.We...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$144 - US$551 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Cascais
#9 Spa Hotel in Cascais
#10 Romantic Hotel in Cascais
#10 Business Hotel in Cascais
#13 Luxury Hotel in Cascais
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$144 - US$551 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Cascais
#9 Spa Hotel in Cascais
#10 Romantic Hotel in Cascais
#10 Business Hotel in Cascais
#13 Luxury Hotel in Cascais
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (519)
Room & Suite (518)
Dining (89)
Pool & Beach (28)
Amenities (66)
Family and Play Areas (4)
Questions & Answers
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Penelope N
I’m coming for a relaxing holiday as a treat from my sister in the Sheraton in the US as I’ve been very unwell. She said the fresh air and sunshine will do me good. I’m coming on the 24th of January. I would like to know what the weather is going to be. Will there be any sunshine? Secondly how do I access the Explore Programme for accommodation at a discounted rate from my sister, and what is the percentage discount for immediate family? It would be nice to have a lovely and quiet non-smoking room with a balcony and a beautiful view, where I can sit and watch the sun rise or go down. I can’t wait to run away from the cold and polluted air in London and escape to the beautiful country Portugal. Just for your information I find it extremely difficult to climb staircases and I may need some assistance with my suitcases as I have a walking stick for now. I still intend to have a wonderful time and come back to London well rested, healed and a new person. Thank you.
20 January 2018|
Answer
Response from 1observer2012 | Reviewed this property |
In this hotel, the staff are very helpful. There are lifts to take you to your floor. Your luggage will not pose a problem at all as the front desk will send it to your room. I don’t know about balconies but it is not too... More
1
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Penelope N
12 January 2018|
AnswerShow all 2 answers
Response from Carloyn_GlorLifestyl | Reviewed this property |
We really enjoyed the town of Cascais and there are so many restaurants. We used Uber a lot in Portugal and around Lisbon, Cascais and Porto. You'll have to check out the restaurant called Hifen highly recommended by... More
1
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Room Tips
"do not get a room"
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"Overlooking the pool area"
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"All the rooms seem to be fine, it's the rest that isn't"
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"Best Hotel in Europe"
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