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4.5
#7 of 42 hotels in Cascais
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Cascais, close to the beaches of the city of Lisbon and with an exceptional view over the sea, Grande Real Villa Itália Hotel & Spa is the perfect refuge for an unforgettable stay. Due to the quality and diversity of its services, Grande Real Villa Itália Hotel & Spa is a member of The Leading Hotels of the World. With a total of 124 rooms, 19 modern multipurpose meeting rooms with maximum capacity for 160 people, Grande Real Villa Itália Hotel & Spa also has a restaurant / bar with a magnificient sea view. We invite you to a unique sensorial experience at Real Spa Therapy, where you can discover the benefits of Thalassaotherapy and Portuguese ingredients through a wide range of massages and treatments with seawater. Enjoy an unforgettable stay, discover the secrets of the former home of King Humberto II of Italy and make your story regal and Real.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Residential Neighbourhood
Languages Spoken
English, French, Spanish, German and 1 more
Location
Rua Frei Nicolau de Oliveira 100, Cascais 2750-319 Portugal
Name/address in local language
Grande Real Villa Itália Hotel & Spa
3,069 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Grande Real Villa Itália Hotel & Spa is widely commended for its exemplary service, with staff members described as friendly and professional, although a few guests have pointed out less-than-satisfactory attitudes and slow service. The hotel prides itself on cleanliness, boasting immaculate rooms and facilities that consistently impress visitors. Guests enjoy spacious rooms with tranquil sea views, though there are occasional remarks about outdated decor.
While the location is celebrated for its scenic tranquility and easy access to local sights, some travelers feel the hotel's amenities, including drinks and additional services, are overpriced. Despite the high-quality amenities and serene atmosphere, issues with Wi-Fi connectivity and poolside comfort have been mentioned.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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My fiance and I stayed at this hotel for 5 nights in December (26th - 31st) and everything about this hotel is perfect, its stunning, if not the most stunning hotel we have visited. The rooms are very spacious, the bathroom is pure luxury and are cleaned on a daily basis if required. A kettle, tea and coffee are provided in the room but only fruit tea (so take your own preference), room service is available until 11pm, and fresh water and toiletries are replaced daily. We stayed at this hotel with breakfast included and there was so much choice to cater for everyone, they even offer omelettes and eggs Benedict if there isn't anything you fancy! The staff go over and beyond here, so polite and happy to help in every way possible making it that 5* experience. We would like to say a massive thank you to Cristóvão for his friendliness, making us feel welcome and passing on your knowledge of good pizza restaurants to visit :) Theres plenty of things to do around this area and would definitely return to this hotel. The massages in the spa were amazing along with the facilities. Would 100% reccomend. Thank you again. Jody and Denis Walsh x
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo_Hoteis_Real, Gerente at Grande Real Villa Itália Hotel & Spa
Responded 4 Jan 2020
Dear Mr. and Mrs. Walsh, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our service and staff. We also appreciated the compliments regarding our staff members. We will make sure that your comments are passed on to our team, who will be delighted too. It is always a pleasure to know that a guest is completely satisfied with our Hotel. Thank you so much for taking the time to leave us your review. We look forward to your next visit. Kind regards, Cristóvão Silva - Real Experience Manager
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We stayed for 11 days over Christmas the hotel is amazing but the staff really make it worth while.
Chris in particular and his team went out of their way to get to know us and deliver a consistently good experience.
The location is perfect, next to the sea with lots of opportunities to walk, only 10 mins from the town and lots of choice of restaurants outside the hotel.
The food in the hotel was good but perhaps the menu a bit restricted after a few days of being there. Room service was good and just before we were due to leave the room service manager returned after a break and he was brilliant very enthusiastic and went out of his way to help.
The rooms are spacious and comfortable with cleaning and towels twice a day.
The gym was small but adequate and we had it to ourselves most days. The spa is very relaxing and high quality.
Reception staff were again amazing always willing to help and offer ideas of restaurants and golf courses. The guys on the door again brilliant welcoming you every time you arrive back at the hotel.
The bar was good but sometimes service a bit slow however Carlota was really good and offered ideas and information on drinks.
There is an outdoor pool which was too cold to use when we were there but the pool and exterior of the hotel are very nice.
Don’t actually have anything negative to say ! Would definitely return to be spoilt.
Thanks Chris and team
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo_Hoteis_Real, Gerente at Grande Real Villa Itália Hotel & Spa
Responded 10 Jan 2020
Dear Foster Family, We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. Your compliments regarding our team are very important to us because they show us that our guests enjoyed our personal service. We also thank you for the detailed description of our services, it will surely be helpful for our future guests. We look forward to your next visit, hopefully soon. Kind regards, Cristóvão Silva - Real Experience Manager
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This is a stunning hotel, absolutely faultless, staffed by some of the most attentive people you could ever wish for. Nothing is too much trouble.We were upgraded to a lovely room on the top floor. It was probably the quietest hotel room we have ever had, no noise whatsoever. My only regret was we didn't have a chance to try the restaurant.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo_Hoteis_Real, Gerente at Grande Real Villa Itália Hotel & Spa
Responded 4 Feb 2020
Dear Mr. Jonathan, It was a real pleasure reading your review and to know how much you enjoyed your stay with us. We are very happy to learn that you enjoyed our Hotel and our staff. Next time make sure not to miss our Belvedere Restaurant. It is really worth it with a beautiful sea view and a very complete menu. Thank you so much for leaving us your feedback regarding your stay at our Hotel. We look forward to welcoming you again. Kind regards, Cristóvão Silva - Real Experience Manager
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We stayed at this gorgeous hotel for 5 nights and it was definitely worth the 14 day quarantine that we had to endure on our return. The hotel is in a perfect location close to the beach and centre of Cascais where there are some wonderful restaurants. The hotel is very stylish and well presented and under current circumstances we were very impressed with the hygiene standards that were put in place. Every single member of staff wore a mask even outside. Our bedroom was modern, bright & very spacious with the biggest bed we had ever seen ! The staff could not have been more friendly and helpful. A special mention to Chris - The Real Experience Manager who was particularly attentive and went out of his way to ensure that everyone was happy. In addition the hotel reception staff were very professional and could not do enough to help & assist us.
We can’t wait to return again next year. Love this hotel - A million stars
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Gerente geral at Grande Real Villa Itália Hotel & Spa
Responded 17 Sept 2020
Dear Guest, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our service and staff. We also appreciated the compliments regarding our staff members. We will make sure that your comments are passed on to our team, who will be delighted too. It is always a pleasure to know that a guest is completely satisfied with our Hotel. Thank you so much for taking the time to leave us your review. We look forward to your next visit. Kind regards, Cristóvão Silva - Real Experience Manager
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I would rate our stay at the Grand Real Villa Italia Hotel as six stars. The location was ideal, right by the beach with fantastic sea views. Our stroll into Cascais town, was just the right distance not too far or too close. We had requested for two connecting double deluxe rooms with a sea view and breakfast, but upon check in we were allocated two rooms that were side by side. The conscierge made an effort to switch rooms for us, and to our delight we had our connecting rooms. And what lovely spacious rooms they were! We were impressed with the well planned space, luxurious bathroom and large terrace. There was a complete array of amenities, toiletries, and a travel adapter. We couldn't have asked for more. Breakfast was a good selection and the staff were always so attentive. An exceptional hotel over all!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo_Hoteis_Real, Gerente at Grande Real Villa Itália Hotel & Spa
Responded 10 Jan 2020
Dear Mrs. Baker, Thank you for your comments. They were very kind and we absolutely loved them. We always look after the small details to make a big difference in our Guests' experiences and our main objective is that all of our Guests feel it. We're very glad to learn from your review that we made you feel that. It is really gratifying for us to learn how enjoyable your stay was and that you were pleased with our service and staff. Thank you so much for leaving us your feedback about our Hotel and we hope that we will have you again for another great time at our Hotel. Kind regards, Cristóvão Silva - Real Experience Manager
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This is an excellent hotel. What really makes it stand out is the staff. They are friendly, helpful and nothing is too much trouble. When I had a problem with the room on the first night, the Customer Experience Manager went to great lengths to sort out a transfer to another room. I would particularly like to commend the staff in the restaurant and reception. Housekeeping also did an outstanding job of making sure the room was always impeccable. The hotel is very well located a short walk from Cascais in a peaceful location overlooking the sea. I have tried numerous hotels in this area and this is undoubtedly the best.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristóvão Silva, Serviços ao cliente/atendimento at Grande Real Villa Itália Hotel & Spa
Responded 11 Apr 2022
Dear Guest, Thank you so much for taking the time to leave us your kind comments. It´s a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience. Thank you for the description of our service. It will certainly be very helpful for our future Guests. We look forward to your next visit to our Hotel. Best Regards, Cristóvão Silva - Guest Experience Manager
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Although the hotel has a great location and great views, it is far from being a five star property. Sitting on the terrace waiting to be served you could die of thirst. The staff use Covid-19 as an excuse for not providing certain services which other hotels provide.
We planned to stay for lunch but it was like pulling teeth just to get served drinks, so we departed for lunch elsewhere. The menu is also overpriced for both food and beverages especially when the service is so bad.
Now they've invested in Covid-19 cleanliness and procedures, it's time to invest in staff training, courtesy, manners and professionalism.
Very very frustrating and disappointing and we won't be back.
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Date of stay: August 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo_Hoteis_Real, Gerente at Grande Real Villa Itália Hotel & Spa
Responded 21 Aug 2020
Dear Guest, We regret that your experience was not the best one. Usually the comments about our Hotel are very positive but we will take all of your comments into consideration. These are situations we are very alert to and adapting everyday to better suit our guests. Already changes have been made regarding the general service and the Food and Beverage offer. Kind regards, Cristóvão Silva - Real Experience Manager
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So many things wrong with this hotel. The rooms are old and warn down, they charge 10 EUR for bringing anything to your room. We tried to get a Kettle for coffee and tea in the room, impossible without paying 10 EUR plus extra roomservice charges. You cant use the indoor spa pool if you are under 15 years old. Just all the small things you take for granted in a nice hotel doesnt exist here. Really disappointed. If we didnt have a little child with us we would have changed to another hotel and ask for a refund. Also, on our departure we asked for pre booking of a taxi to the airport. When the car arrived it was a high end private car. I asked the portier to confirm it was a normal taxi, he garanteed me it was. It was not, we were charged private car pricing from the hotel to the airport.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristóvão Silva, Serviços ao cliente/atendimento at Grande Real Villa Itália Hotel & Spa
Responded 15 Nov 2021
Dear Guest, Your feedback is very important and appreciated, as it helps us achieve our aim of constantly improving our service according to our Guests’ preferences and needs. We sincerely regret that you were not entirely satisfied with your stay at our Hotel and we would like to thank you for your constructive feedback and suggestions, which, we assure you, will be taken into consideration. We hope that, in spite these issues, we will still have the honor of welcoming you in the near future. Kind regards, Cristóvão Silva - Guest Experience Manager
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I’ve booked myself a little three day getaway and out of all the hotels that I could’ve chosen in Cascais I have picked the grand Villa Italia Real.
It’s located just a little bit out of town- a stones throw from the seafront and the park so a good location and it’s certainly impressive when you arrive. It’s an ornate Italianate monstrosity with great check in , and when I’m shown into my room which is a grand superior double, it’s an enormous double bed with a nice walk in wardrobe and a large bathroom with shower and bath.
I’ve also got a very large balcony, but with a view of the road and not the sea.
Service in the hotel is good and it’s obviously something they pride themselves on.
However the first day is rainy and I’m rather hoping to use the indoor pool which I find out is not a pool at all but a Thalassotherapy centre which cost €30 for 45 minutes.
It’s also not possible to get a spa appointment. Probably a good thing as it means the spa is popular, but not good for guests.
Thanks to the efforts of Miguel on the front desk I am given a therapy session for 5 pm and the spa get back to me with a Monday morning massage before I leave.
Breakfast is excellent and a good selection and well served, but should you want to have breakfast in your room, there is an extra charge Even though the irritating online information which you have to find via QR code doesn’t say that this is the case.
The hotel is impressive. I suspect like many hotels, they are suffering from a lack of staff which means that on the first day my room isn’t serviced until nearly 3 o’clock in the afternoon and that’s only after I’ve asked for it to be done. But it is the sort of hotel that takes notice of things and the next day my hotel room is serviced early in the morning.
All in all this is a very nice hotel. It’s not the cheapest in town, and it’s probably not the most up-to-date. No plugs or USB sockets by the bed, But it’s a nice place to hide away for a few days and be well looked after
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristóvão Silva, Serviços ao cliente/atendimento at Grande Real Villa Itália Hotel & Spa
Responded 7 Nov 2022
Dear Guest, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Cristóvão Silva - Guest Experience Manager
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A classic hotel, quite beautiful but the management need to pull their socks up. On arrival we waited on the terrace looking out to sea; five of the ten umbrellas there need repair (still need repair as another customer pointed out this issue in an October review) and this tainted the 5* rating from the start. Due to Covid (I presume) there are no printed menus to be found anywhere… not at the bar nor in the room for room service; you must scan a QR code either at the reception or in a photo frame brought by a waiter. Wouldn’t it be easier to stick a laminated QR code in each room so guests can scan when needed? Our room had only three water cartons in the mini fridge, no coffee/tea facilities, no stationery and no instructions as to how to use the (very complicated) telephone… Covid also? By chance I once managed to connect to the reception to request the room service menu - this, in printed format, was subsequently pushed under the door. The standard delivery fee for room service was 10€, this was also the fee for the delivery of the requested kettle (they did bring cups). The breakfast is very good but the served filter coffee is poor. Other coffees are available eg espresso, Americano but you must specifically request them. As the hotel is so Covid aware I wonder why guests weren’t instructed to wear masks and gloves at the buffet area… Generally the reception staff were not very welcoming, disinterested even, & we overheard a charge of 70€ for a taxi to the airport being quoted by a senior receptionist … using FreeNow the charge is circa 25€. A warm ‘thank you’ to Natassa, working at the bar. She was super kind, friendly and professional.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristóvão Silva, Serviços ao cliente/atendimento at Grande Real Villa Itália Hotel & Spa
Responded 15 Nov 2021
Dear Guest, We would like to thank you for your comments. It will be helpful to improve our service and its quality. We regret that your stay with us was not the great experience that we strive to provide to all of our Guests. We look forward to welcoming you again, hopefully soon, for a better experience. Kind Regards, Cristóvão Silva - Guest Experience Manager
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There are more places to choose from in the Cascais area.
PRICE RANGE
$300 - $368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grande real villa italia hotel cascais, grande real villa italia hotel and spa, grande real hotel italia
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
124
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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