Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#18 of 42 hotels in Cascais
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Pestana Cascais is a 4-star hotel located in one of the most luxurious areas of Lisbon's coastal region, Vila de Cascais. It is very close to various beaches, including the surfer's paradise Guincho beach, parks, museums, shopping centres and the Casino do Estoril. It offers both an outdoor and indoor swimming pool with whirpool bath, sauna and Turkish bath, as well as a restaurant and a bar. During the summer, enjoy the outdoor swimming pool and gardens with views of the Atlantic ocean.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Spanish, Portuguese
Location
Avenida Manuel Julio Carvalho e Costa 115, Cascais 2754-518 Portugal
Name/address in local language
Pestana Cascais Ocean & Conference Aparthotel
1,237 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
The Pestana Cascais Ocean & Conference Aparthotel garners mixed reviews, with its tranquil and conveniently located setting earning high marks from guests eager to discover nearby attractions and indulge in local cuisine. While the service is often lauded for its friendliness and attentiveness, some guests have encountered inconsistency.
Room opinions vary, with size and comfort receiving praise, but cleanliness and maintenance falling short for some. Despite a selection of appreciated amenities like a good breakfast and pool, the hotel's value is questioned due to issues such as overpricing and unsatisfactory food quality.
Location
Convenient
Atmosphere
Tired
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We booked a week at this hotel for my wife and me to include breakfast. We arrived at reception about 3 hours before check in time to be told our room was ready. Collected the key and off we went.
1st error. In Portugal a “Double” room is twin beds.
Went back down to reception and explained that we would like a room with a double bed. Fortunately we had a very helpful receptionist who sorted us out a double room and even managed a sea view also. Normally this would incur a different price, but we were not charged for this. There is ample and free parking at the hotel. Breakfast each day was served between 8am & 11am and consisted of a choice of cooked breakfast, fresh fruits, continental meats and cheeses, cereals and yoghurts, fruit juices, a selection of teas and coffee. All foods were replenished quickly when needed. Busiest times were between 9 & 10am. We only had one evening meal at the hotel on the first evening. This was a buffet menu which we are not fans of and at a cost of €30 each we decided to eat at various local restaurants for the remainder of our stay.
The room itself was spacious with a large and comfortable bed, a good sized TV, a small fridge with a small electrical cooking stove and plates and mugs for coffee and light snacks. Good lighting in the room. The bathroom was compact with a good over bath shower with plentiful hot water all day. No plugs for either hand basin or bath, but possibly available at reception. Daily cleaning of the room with replacement towels was very good. Although our stay was in November we did require the air conditioning in the room. All in all we were very pleased with our stay at the hotel and cannot speak highly enough of all staff here. Thank you.
All in all great value.
Read more
Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Cruz, Guest Services / Front Office at Pestana Cascais Ocean & Conference Aparthotel
Responded 23 Nov 2023
Dear Mr. Booty Bandy, We were delighted to hear that your recent stay at Pestana Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, António Nazaré - Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the most lovely holiday at the pestana.The staff were great from the moment we arrived until our departure. Anything we needed they provided we were with our daughter her husband and grandson it was a great family hotel all catered for. The breakfast was fabulous plenty of everything they do half board it's fine with families with children I myself like to dine out in different places there was plenty of variety. The room's are very spacious with a small kitchen so my daughter could make Benjamin lunch they are spotless the cleaners are very hard workers to keep up such good standards great big room great bed clean towels pool towel's provided each day and the pools are fantastic sun loungers all over the complex what more do you want we are hoping to get back again with family thanks to all the staff for such a wonderful holiday
Read more
Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANTÓNIO NAZARÉ, Other at Pestana Cascais Ocean & Conference Aparthotel
Responded 13 Sept 2022
Dear Mr. Kelly, We were delighted to hear that your recent stay at Pestana Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Cascais
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Lovely spacious room with balcony overlooking the marina! The bathroom was a little outdated with no walk-in shower but only a minor point. This is a very large hotel which is part of the renovated 16th century Citadel and can only be accessed by car through the gates and across the square. Unloading of the car can be done outside and the car then parked in an underground secure car park close by. The hotel cannot be accessed from the car park. However, the help given with luggage by the porter was very much appreciated and delivered to the room. This was reversed when we left with the porter again taking all our luggage from the room to the car parked in front. Reception staff were professional. Servicing the room was quite late but when asked the housekeeping staff did there best to clean the room when we returned in the afternoon - they have a lot of rooms to service!
Breakfast was lovely on the roof with great views - we were lucky with weather and we were able to sit outside with our dog every morning! Choices were good, and hot food can be ordered; the staff were cheerful and helpful! We used both pools during our stay and the indoor was small but lovely and the outdoor roof top pool was also OK with loungers. The walk to the outdoor pool was lengthy....the walk anywhere inside the hotel can be long depending on where you are located and you can easily lose your way.......however, we found a quick way to the outside opposite the lovely marina with some very good shops and restaurants! The hotel was also a reasonable 15 minutes walk into the lovely town of Cascais with lots of places to eat and drink and shopping!
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Cruz, Guest Services / Front Office at Pestana Cascais Ocean & Conference Aparthotel
Responded 23 Nov 2023
Dear Mr./Mrs. L C, We were delighted to hear that your recent stay at Pestana Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Antonio Nazaré - Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the beginning of June for just over a week. We had a superior room with a fantastic large balcony. It is a shame with such a lot of space on it they don't provide loungers, only the same two chairs and table as the smaller balconies. The room decor is very nice and the bed was huge and comfortable. The bathroom although a little dated had a great shower, do bring your own hairdryer though, the 70s blower in the bathroom would take a week to dry your hair! The kitchenette is handy but does not have a kettle. We found all the front of house staff really friendly and helpful when we dealt with them. The cleaners unfortunately do not keep the same standard, they were quite noisy early morning in the hallways and rooms they were cleaning, including playing music on their phones. We also found they didn't really do a very good job of cleaning, we put the tag to request clean sheets on our bed and they were not changed (small mark on them made us aware they were the same sheets all week) There was also a mark from a cup I made on the bedside table which stayed for over half the week before we left which was very obvious and not easy to miss. Not enough to complain to reception but just want to point out there is room for improvement. The pool area is nice and it was lovely to be in a hotel were there were so many loungers and no fighting for space. Breakfast had a good selection and was always replenished quickly, it could get busy at certain points but as it ran to 11am you had a good amount of time to get a table with no issues at all. The area is nice and quiet and is well located to go to the restaurants at Casa de Guia, only a five minute walk and loads of choice! little supermarket across the road is handy but a lot more expensive than the Pingu Doce 4 min walk away. Boca Do Inferno is a 15 minute walk and 30 minutes will get you in to Cascis town on back road or 35/40 via Boca Do Inferno and the Marina. Both were nice walks. We would definitely stay at this hotel again if in Cascais as any negatives are far outweighed by the positives.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANTÓNIO NAZARÉ, Other at Pestana Cascais Ocean & Conference Aparthotel
Responded 24 Jun 2024
Dear Mrs. Coops080612, Thank you for your feedback on your stay at Pestana Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cascais, and we look forward to welcoming you again soon. Best regards, António Nazaré Unit Supervisor
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
We spent a week with bed and breakfast. The attention from the employees is without a doubt the best thing about this hotel, especially the one received by the receptionist Jacob. The rooms are good but nothing more, the mattresses are really uncomfortable and the pillows are the same, the walls have many stains in need of an urgent coat of paint. In the bathroom, the sink did not drain, the shower screen pours more water out than in. Regarding the cleaning service, when we arrived, the towels were not placed for a single day, the pillow came out of the cover and they did not bother to put it back in when making the bed. The feeling we got was that they simply make the bed and scrub the floor, completely forgetting about the bathroom (a very important part). We ran out of soap in the shower and it was not refilled either. I understand that all this is due to the large volume of work and the short time that they will impose per room, but for the price that is paid per night in this type of hotel, the cleaning It should be something to give much more importance to. The breakfast is good but there is such a volume of people that what you could do in 20 minutes, you have to spend 40 between waiting. Highlight the facilities that are super good, both the outdoor and indoor pool, I can't say the same about the sun loungers that are already completely worn out.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Levantarse a las 7 de la mañana para no tener una espera infinita para desayunar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my family stay here as a package for the Ibercup soccer tournament for 8 days.
The reception and foyer at the hotel is subpar for having 4+ rating. At the receptionist desk they insisted that they could not get my wife and I a queen bed room and we should be happy with 2 twins beds in separate rooms. Fortunately for us, we had friends with us that spoke Portugalize an was persistent in getting us our room.
The food for 8 days was a buffet style for breakfast and dinner. This was a part of the package deal when we booked. Not once did they change the menu. It was the same powder eggs and crepes and waffles for breakfast. The fruits and vegetables were also very stale as if it was cut days prior and reused each day.
The dinner was even worse. We thought we come to eat Portuguese delicacy, but it was premade frozen foods. Very disappointing and not very appetizing.
On my last night one of managers/workers named Marco.B approached and wanted to inform me that I can only eat once at the buffet. He mentioned that he saw me take a slice of pizza earlier and I can’t come back. I had left to get my son food elsewhere as initially when I arrived at the buffet I realized my son couldn’t eat anything presented as he had a nut allergy and they were not able to accommodate it. They call this a buffet, very insulting.
The cleaning staff was under pressure and was always in a haste. On several times they left their cleaning cloth, a dirty pillow case or did not clean the shower.
The swimming pool is probably has several times the required level of chlorine. Your eyes start burning within 5 mins of entering the pool.
The overall experience is negative and I would not recommend staying here for any reason. Especially during Ibercup season.
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANTÓNIO NAZARÉ, Other at Pestana Cascais Ocean & Conference Aparthotel
Responded 22 Jul 2024
Dear Mr.Steve, We would like to thank you for taking the time to share your opinion on your stay at Pestana Cascais. We highly appreciate the feedback provided as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager. Regarding the housekeeping comments, we have also shared your with the manager responsible in order to improve the services. Once again, we thank you for staying at Pestana Cascais, and we look forward to welcoming you back soon. Kind regards, Antonio Nazaré Unit Manaer
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked into this hotel as had not stayed there previously. We would stay there again but would like to point out the below. On our arrival just after 1430 and our room was not ready, even though website states check in is 1400 . The reception staff did not appear that bothered, they only advised us to have a walk around the hotel and use the facilities, how could we when all our holiday clothes were in our suitcases, so we could use the pool or anything. The hotel coach/bus to the centre of Cascais we were advised by reception it was not running but the hotel is situated within a easy 20/25 min walk of the centre of Cascais or the Marina. The Hotel itself was clean but a bit worn in places, but there was no readily available information on things like what the menu in the restaurant was or how the Sauna worked. we even had to ask about the times for breakfast, which turned out to be between 0730 -1130. the Breakfast was buffet style and there was lots of choice from cooked food (Bacon, Eggs and sausage) to cheeses and breads. I loved it.
Read more
Date of stay: May 2022
Value
Cleanliness
Service
Room Tip:Rooms with Seaview have a lovely view across the bay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANTÓNIO NAZARÉ, Other at Pestana Cascais Ocean & Conference Aparthotel
Responded 17 May 2022
Dear Mr. Alan, On behalf of our entire team at Pestana Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Cascais and regain your trust during your next visit. Warm regards, The Team at Pestana Cascais
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is reasonably well located in a nice suburb of the beautiful town of Cascais. It’s situated about a 5-10 minute Uber cab ride away which cost around €4 each way, there is also a bus and the hotel offer a shuttle into town at 10am each day, free of charge. Check in was efficient and quick and we made our way to our “ De Luxe Sea View room “. The room was ok but the bathroom was ‘tired’ and in need of some improvements. Most people in the UK would have a different idea of “De Luxe” unfortunately. The shower screen door didn’t keep the shower water in the bath unless we wedged it shut with a piece of loo paper !!! The bath was a bit slippery when showering, and we asked for a bath mat which arrived eventually. However, our main issue was how hard our beds were and the hotel didn’t have any “Toppers” but instead provided my wife with an extra duvet to lay on which did help. My wife spoke to “Antonio” the hotel manager who was very nice and helpful, and offered us another room, which we accepted. The staff here are Fantastic, particularly Andre and Paula on reception, and also Roque from the bar area. They are very friendly, helpful and spoke excellent English. They are an asset and a credit to Pestana Hotels. Breakfast was good, cereals, fruit, cakes, hot food etc and we couldn’t fault it at all. The staff again worked very hard during the busy breakfast period. Dinner was almost as good, with a different menu each night, usually soup, fish, meat vegetables etc The hotel has an outdoor pool which was quite cold although some guests did use it. The indoor pool was more comfortable although it was disappointing that the jacuzzi was out of action. The hotel has nice gardens and it was never a problem to get a sun bed Our Tour Operator , Easy Jet Holidays, advertises that the hotel offers “ Evening Entertainment “ and a “ Kids Club, but I can confirm that neither exist !! We loved Cascais and would consider returning to this hotel IF we could be assured of a “ Topper” on our bed.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
Room Tip:Breakfast time is very busy between 9am and 10am
Supermarket and Bakery just opposite the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Filipe Nunes, Guest Services / Front Office at Pestana Cascais Ocean & Conference Aparthotel
Responded 21 Sept 2023
Dear Mr. Smith, On behalf of our entire team at Pestana Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cascais. Best regards, The Team at Pestana Cascais
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a large hotel very near the sea in Cascais. I paid €65 for an airport taxi from the airport to the hotel at 9:00pm on a weekday but only €29 for an Uber from the hotel to the airport at 5:00pm on a Sunday. The hotel is large and the communal areas well kept. My room was large but there were no coffee/tea making facilities although there was a small kitchen. There was no iron or ironing board in the room. Some of the fittings in the room were showing their age eg I could only open the drawers below the safe with great difficulty and the sliding door infront of them could not be opened or closed. Breakfast was good but can get very busy, so you end up waiting for ages to get a coffee. The staff at reception were excellent and accommodating. If you stay here, make sure you visit Boca de Inferno which is 15 min walk away. Overall a good hotel but rooms need some modernisation.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Cruz, Guest Services / Front Office at Pestana Cascais Ocean & Conference Aparthotel
Responded 23 Nov 2023
Dear Mr./Mrs. undefined undefined, On behalf of our entire team at Pestana Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us the opportunity to welcoming you again at Pestana Cascais. Warm regards, Antonio Nazaré - Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel located near Casa da Guia, where we find very good restaurants and with views of the mouth of hell. The breakfast was perfect, with the staff always replenishing it, ensuring that nothing was ever missing. The person who checked us in was Mrs. Paula Silva, who was very professional and friendly, whenever she was at the reception and saw us, she was worried about whether our stay was going well and whether we needed help.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Filipe Mateus da Cruz, Guest Services / Front Office at Pestana Cascais Ocean & Conference Aparthotel
Responded 25 Jan 2024
Dear Mr. Tourist02500329226, Thank you for your feedback on your stay at Pestana Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cascais, and we look forward to welcoming you again soon. Best regards, Antonio Nazaré - Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gosport, United Kingdom138 contributions61 helpful votes
Hi Sarah. I would think that whatever time you check out the hotel would store your bags for you and allow the use of facilities until time to leave for the airport.
There are more places to choose from in the Cascais area.
PRICE RANGE
$150 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana cascais hotel cascais, pestana hotel cascais, cascais pestana hotel
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
149
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
