Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort
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Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort
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Avg. $149 /night, 2/12 - 2/13
$301
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$222
per night
$142
per night
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About
#2 of 2 special hotels in Monchique
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Romantic
Languages Spoken
English, French, Spanish, Portuguese
Property amenities
Free parking
Public wifi
Sauna
Pool
Free breakfast
Hiking
Bicycle tours
Children Activities (Kid / Family Friendly)
Street parking
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Board games / puzzles
Kids pool
Highchairs available
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hot spring bath
Massage
Steam room
Chapel / shrine
Convenience store
Gift shop
Non-smoking hotel
Picnic area
Shops
Sun deck
Sun terrace
First aid kit
Umbrella
24-hour front desk
Laundry service
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Cable / satellite TV
Bidet
Room service
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Location
N 266-4, Monchique 8550-232 Portugal
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 53 out of 100
53
50 Restaurants
within 10 kilometers
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
Overall this hotel is okay. We got an awesome deal at about $80 Canadian per night which included breakfast and a session at the thermal waters pool/sauna/steam room. The location is in a very quiet area, with a few restaurants within a 15 minute walk. The room was clean and the bed was comfortable. The main negative is the noise from within the hotel. The walls are thin and if you have neighbours you will hear them. There is no carpet in the hallways and the doors slam very loudly which gets annoying and can wake you. If you’re looking for nightlife and excitement, this isn’t your place. If you want a quiet getaway it’s ideal. It’s also close to several nice hiking trails.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: It’s helpful to have a car to get here but we walked to some local Portuguese restaurants nearby...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rui Coelho, Owner at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort
Responded 10 Mar 2023
Dear Kaecat, Greetings from Monchique. We thank you for taking the time to write such a nice review following your recent stay with us at the Pure Monchique Hotel. We are proud and pleased for the positive comments and kind words addressed to our services, cleanliness and location. We consistently strive to provide a relaxing and comfortable experience to all our guests, so naturally we are concerned that your experience was not as you had hoped for on this occasion. Although we are happy to hear that you found our hotel as quiet getaway ideal! We hope to have the pleasure of welcoming you back in a near future for a better and improved experience. Assuring you of our very best attention and services. Kind regards, Rui Coelho | Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at this resort was extremely unfriendly and made us feel unwelcome.
We arrived a bit early (around noon) and to their credit, they did allow us to check in early. We were told when we booked that we would receive a welcome drink and pastry which we did not receive (maybe because we checked in early), certainly not a deal breaker.
I'll start with the positives:
The area of Monchique is beautiful. Very peaceful and quiet, but also a bit remote so I would recommend renting a car.
The room was very nice. It was spacious with a nice balcony and large bathroom. The view from the balcony was lovely.
We tried to eat at the restaurant 3 different times and were turned away each time. The first time at noon (they said they opened at 1) . We went back at 2:45 and they said the kitchen was closing in 15 minutes and turned us away again. They told us to go to the bar across the street. We went to the bar and they said they didn't serve food (despite the menu on the bar saying they served food from noon till 9). They offered us stale pork belly buns which were terrible.
We tried the restaurant again that night, they seated us and gave us menus, but then the manager came over and strongly recommended we eat up at the hotel because they were having a themed Portugal night. We didn't really want to, but we were made to feel so unwelcome at the restaurant that we left. I should mention that the options for food are very limited as the area is remote and there were only 2 or 3 places to choose from.
In my opinion, it was the manager and staff that created an overall unwelcome feeling. I don't know if it was because they were coming into the "off season", but I would not recommend this hotel because of the staff. It's too bad because the location and the hotel itself, weren't bad.
I should add the manager seemed to be running the hotel, the restaurant, and the bar.
We arrived a bit early (around noon) and to their credit, they did allow us to check in early. We were told when we booked that we would receive a welcome drink and pastry which we did not receive (maybe because we checked in early), certainly not a deal breaker.
I'll start with the positives:
The area of Monchique is beautiful. Very peaceful and quiet, but also a bit remote so I would recommend renting a car.
The room was very nice. It was spacious with a nice balcony and large bathroom. The view from the balcony was lovely.
We tried to eat at the restaurant 3 different times and were turned away each time. The first time at noon (they said they opened at 1) . We went back at 2:45 and they said the kitchen was closing in 15 minutes and turned us away again. They told us to go to the bar across the street. We went to the bar and they said they didn't serve food (despite the menu on the bar saying they served food from noon till 9). They offered us stale pork belly buns which were terrible.
We tried the restaurant again that night, they seated us and gave us menus, but then the manager came over and strongly recommended we eat up at the hotel because they were having a themed Portugal night. We didn't really want to, but we were made to feel so unwelcome at the restaurant that we left. I should mention that the options for food are very limited as the area is remote and there were only 2 or 3 places to choose from.
In my opinion, it was the manager and staff that created an overall unwelcome feeling. I don't know if it was because they were coming into the "off season", but I would not recommend this hotel because of the staff. It's too bad because the location and the hotel itself, weren't bad.
I should add the manager seemed to be running the hotel, the restaurant, and the bar.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Â Make sure to rent a car. Location is remote and there isn't a lot to do especially in the off...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Disappointing. Staff polite and very strenuous, room seemingly clean, but the bathroom was in unforgivable condition, hair in the shower of the last stay(s) and, when I reported the situation to the lady of the reception, instructed me to send an email to the management, from which, after two months, I still did not get an apology request. Sorry.
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Automatically translated
Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waste of money. I’m currently here now and after paying a fortune, they say we have to pay 15euros to access the spa. Okay fine, now we go to the spa and they say it’s 15 euros for 1.5 hours. They say it’s on the website but I searched everywhere çant see that. We also paid extra for a Luxury room and they only give coffee in the Suites which are 500 euros. Do not come here.
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Date of stay: December 2023Trip type: Travelled with family
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rui Coelho, Owner at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort
Responded 22 Dec 2023
Thank you for review us on Tripadvisor. Your opinion is very important for us because it helps us to improve our service. We are sad to hear that you didn’t have the best experience with us. Customer service is our main aim and every experience at our hotels is a commitment to quality, so we truly regret to know that we were not able to please you with our services and for any issues experienced. Despite this, we hope to have the opportunity of welcoming you in the near future for a better and improved experience at our Resort and restore your faith in our services. Regards, Rui Coelho | Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room was Superior Suite.It is very good, very comfortable spacious and modern.
Staff...reception is nice.
Lunch at a few meters from the hotel + - 50 meters were very friendly
Breakfast... more than enough, and with variety.
I advise those visiting this hotel to first check the availability for the treatments ...massages etc.I advise to check first, so as not to get to the Hotel and at the place of the treatments have the sad information that there are no more treatments available in the period in which you stay in the hotel.
As a hotel I liked it.
Staff...reception is nice.
Lunch at a few meters from the hotel + - 50 meters were very friendly
Breakfast... more than enough, and with variety.
I advise those visiting this hotel to first check the availability for the treatments ...massages etc.I advise to check first, so as not to get to the Hotel and at the place of the treatments have the sad information that there are no more treatments available in the period in which you stay in the hotel.
As a hotel I liked it.
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Automatically translated
Date of stay: October 2024Trip type: Travelled with family
Room Tip:Â Se for para tratamentos.
Confirmar primeiro com o centro de tratamentos.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, I have just left the Monchique hotel, and I need attention to this complaint, I chose to spend the carnival holiday in a resort resting and I paid for it, we can't even call this place a resort and spa, we couldn't at least go to a swimming pool because it was disabled and dirty. The resort's restaurant served us the same dish for lunch and dinner every day, the same food and poor service. If the problem is not resolved here I will look for my rights, attached is the beautiful paper they offer us at check-in, but they don't say that any of this works. I spent money, I ate badly, I didn't relax, and I walked 300 km to do so
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a beautiful location with several different types of rooms. It was supposed to be 4*. We stayed at the cheaper hotel although it was not cheap. The spa and treatment was good.
The service was terrible as there was no tea and coffee in the rooms. They only provided water on the first day. There was no room service in a 4* hotel!! The reception I our hotel was part time and you had to contact the main reception a 5 minute walk away, this was disconcerting for me.
The food at breakfast was less than adequate and they ran out of teabags on our 2nd day!!
It's a remote location so we had dinner at their restaurant. The food was awful. There were 2 options fish and duck. The fish has become tough and was tasteless and the duck was tasteless. My husband and I had salads and bread.
Definitely wouldn't recommend it
The service was terrible as there was no tea and coffee in the rooms. They only provided water on the first day. There was no room service in a 4* hotel!! The reception I our hotel was part time and you had to contact the main reception a 5 minute walk away, this was disconcerting for me.
The food at breakfast was less than adequate and they ran out of teabags on our 2nd day!!
It's a remote location so we had dinner at their restaurant. The food was awful. There were 2 options fish and duck. The fish has become tough and was tasteless and the duck was tasteless. My husband and I had salads and bread.
Definitely wouldn't recommend it
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip:Â I wouldn't eat there at all.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rui Coelho, Owner at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort
Responded 19 Aug 2023
Dear Guest, we would like to thank you for your review regarding your recent stay at Pure Monchique Hotel. In fact, customer service is our main aim and every experience at our hotels is a commitment to quality, so we truly regret to know that we were not able to please you with our services and for any issues experienced. Depending on the room type, tea and coffee may be included, however this service is available at an extra cost and could be requested at the reception. We regret that you have not contacted us locally, we would be happy to help and improve your stay. Once again, we thank you for your sincere feedback that contributes for the improvement of our service. Despite this, we hope to have the opportunity of welcoming you in the near future for a better and improved experience at our Resort and restore your faith in our services. Kind regards, Rui Coelho | Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Pure Monchique Hotel in a weekend program and booked the stay via email - a couple + 1 couple with a child - in two bedrooms but as a group. The exchange of emails and the service was always excellent, with nothing to point to.
During day 31 we were informed, after questioning, that there would be 2 different annual parties (one at the Pure hotel and another at the restaurant of the complex for the rest of the guests), with different animation and that in ours, in Pure, we would be few - which for a weekend party was not a great idea...
On the night of the New Year's Eve, only when we arrived at the place where dinner and animation would be, we realized that we were not meant to sit together as a group but separate by room. Despite being a failure in the organization, they quickly solved the problem. However, as we already predicted, the number of people and the arrangement of the room (divided by a wall and with the animation zone in a third place) made the year pass left much to be desired. And neither did the menu save the situation: few options, with reduced amounts, without any kind of care in the presentation (in some cases without cutlery to serve), only 1 option of drink without alcohol (orange juice), few options of drinks for dinner and after, strange desserts (the sweet rice was completely liquid) and even the soup of the dinner, the green broth, was served in a pan to keep the soup warm but without the outside of the pan. And the cherry on top of the cake: none of us were able to risk eating a single shrimp because they had all the air of not being fresh - and almost no one took the risk because they were left!
After the meal we order coffee and... another problem! The machine broke down and only after a long time was they able to serve us the coffee... weak, but it was always something. In terms of service, despite some effort on the part of those who were serving, it was notorious that the experience in the area was very little and they were not prepared for what they were doing.
The animation, although they played well and the music was interesting for before and during dinner, did not have any animation! They didn't pull people, they didn't cheer the night and they didn't call anyone to do the descending count for midnight (it didn't pass us by thanks to the other guests). All this led to the "party" lasting little and after an hour everyone was already leaving...
Positive points:
- Service at reception, spa and breakfast
- Good rooms (removing the mattresses)
Negative points:
- poor breakfast - in the breakfast are missing some options that are nowadays part of the offer of any hotel unit - such as bacon, alternatives to milk (I heard someone ask and the answer was that they did not have), other juice that is not orange, more options of pastry...
- stained carpets and carpets with nodes - from the hotel entrance to the room, the carpets had stains and nodes
- spa urgently in need of maintenance - the pool and the entire sauna and Turkish bath area is clearly in need of maintenance! Spots, humidity, poorly crafted paintings and to slip, bathrooms reminiscent of municipal swimming pools of the 90s!
- massage - from the massage itself we have nothing to point out - it was very good! However, when I called to schedule a massage for two, I was told that it was not possible to be whole body but only back, and I marked on the same. When we arrived in the waiting room (come from the pool and so wet), we were told that we would not be two, would be each in their room, and that one of us would have to wait (at the cold because the place was cold) because the other massage was late. Besides not being two, one of us had to wait 20 minutes, unacceptable! Before we went to the massage, we used the bathroom from the waiting room and there was neither hand paper nor toilet - again unacceptable!
In summary: we chose this hotel because we had been there a few years ago (in the hotel and the spa) and the difference is huge! If it was no longer worth it because of the spa, common spaces or breakfast, the New Year's Eve is really not to repeat and I do not recommend it to anyone!
During day 31 we were informed, after questioning, that there would be 2 different annual parties (one at the Pure hotel and another at the restaurant of the complex for the rest of the guests), with different animation and that in ours, in Pure, we would be few - which for a weekend party was not a great idea...
On the night of the New Year's Eve, only when we arrived at the place where dinner and animation would be, we realized that we were not meant to sit together as a group but separate by room. Despite being a failure in the organization, they quickly solved the problem. However, as we already predicted, the number of people and the arrangement of the room (divided by a wall and with the animation zone in a third place) made the year pass left much to be desired. And neither did the menu save the situation: few options, with reduced amounts, without any kind of care in the presentation (in some cases without cutlery to serve), only 1 option of drink without alcohol (orange juice), few options of drinks for dinner and after, strange desserts (the sweet rice was completely liquid) and even the soup of the dinner, the green broth, was served in a pan to keep the soup warm but without the outside of the pan. And the cherry on top of the cake: none of us were able to risk eating a single shrimp because they had all the air of not being fresh - and almost no one took the risk because they were left!
After the meal we order coffee and... another problem! The machine broke down and only after a long time was they able to serve us the coffee... weak, but it was always something. In terms of service, despite some effort on the part of those who were serving, it was notorious that the experience in the area was very little and they were not prepared for what they were doing.
The animation, although they played well and the music was interesting for before and during dinner, did not have any animation! They didn't pull people, they didn't cheer the night and they didn't call anyone to do the descending count for midnight (it didn't pass us by thanks to the other guests). All this led to the "party" lasting little and after an hour everyone was already leaving...
Positive points:
- Service at reception, spa and breakfast
- Good rooms (removing the mattresses)
Negative points:
- poor breakfast - in the breakfast are missing some options that are nowadays part of the offer of any hotel unit - such as bacon, alternatives to milk (I heard someone ask and the answer was that they did not have), other juice that is not orange, more options of pastry...
- stained carpets and carpets with nodes - from the hotel entrance to the room, the carpets had stains and nodes
- spa urgently in need of maintenance - the pool and the entire sauna and Turkish bath area is clearly in need of maintenance! Spots, humidity, poorly crafted paintings and to slip, bathrooms reminiscent of municipal swimming pools of the 90s!
- massage - from the massage itself we have nothing to point out - it was very good! However, when I called to schedule a massage for two, I was told that it was not possible to be whole body but only back, and I marked on the same. When we arrived in the waiting room (come from the pool and so wet), we were told that we would not be two, would be each in their room, and that one of us would have to wait (at the cold because the place was cold) because the other massage was late. Besides not being two, one of us had to wait 20 minutes, unacceptable! Before we went to the massage, we used the bathroom from the waiting room and there was neither hand paper nor toilet - again unacceptable!
In summary: we chose this hotel because we had been there a few years ago (in the hotel and the spa) and the difference is huge! If it was no longer worth it because of the spa, common spaces or breakfast, the New Year's Eve is really not to repeat and I do not recommend it to anyone!
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Automatically translated
Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The stay was a disaster. We asked the complaints book at the time of check-out to report all the problems and the lady in charge of the service asked us not to make a formal complaint because they knew that things had not gone well and that in the face of this they could offer us a refund of the part of the value of the annual dinner. It has been 4 days and we have received no contact or refund. The feeling is that we were deceived and if we were disappointed before, now we feel disappointed and deceived.
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nothing to point out very good, from the accommodation to breakfast, the location, the surrounding area quiet, the sympathy of the employees, the spa, only 2 reviews
Maybe you lack some space for parking and if you recover the area of the rivers with the water "flowing" then it would be perfect to repeat as soon as you can.
Maybe you lack some space for parking and if you recover the area of the rivers with the water "flowing" then it would be perfect to repeat as soon as you can.
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Automatically translated
Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"It’s helpful to have a car to get here but we walked to some local Portuguese restaurants nearby so a vehicle isn’t really necessary."Read full review
"Make sure to rent a car. Location is remote and there isn't a lot to do especially in the off season. "Read full review
PRICE RANGE
$136 - $175 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Villa Termal Monchique - Hotel D.Carlos Regis
LOCATION
PortugalAlgarveFaro DistrictMonchique
NUMBER OF ROOMS
22
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort
Which popular attractions are close to Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Nearby attractions include Monte Fóia (5.0 km), Caldas de Monchique (0.6 km), and Serra da Picota (2.5 km).
What are some of the property amenities at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Conveniently located restaurants include Casa Vintage Tapas & Wine Adults Only, Restaurante O Luar da Foia, and A Tasca do Petrol.
Are there opportunities to exercise at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Yes, guests have access to a pool and a sauna during their stay.
Does Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort have airport transportation?
Yes, Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to Pure Monchique Hotel By Villa Termal Caldas De Monchique Spa Resort?
Many travellers enjoy visiting Alferce (7.8 km) and Artes@Spa (0.03 km).