Villa Termal Spa Hotel



About
Hotel Central, is one of the 4 hotels that are part of Villa Termal das Caldas de Monchique Spa Resort. A unique resort where you can breathe calm and quietness. Along its 39 hectares, you can walk different pedestrian paths, enjoy several green areas and streams where the world-famous water of Monchique flows. With a 9.5 ph, the most alkaline water in Portugal and one of the most alkaline in the world, is a proven source of vitality.
In addition to the Thermal Spa, the resort has 2 outdoor swimming pools (adults and child), one restaurant, three bars and a variety of shops.
Located in Serra de Monchique Natural Park, in the Western Algarve, discover in its surroundings some of the best well known beaches on the South of the country: Alvor, D. Ana and Aljezur.
Location
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Check in was very slow, and the bar staff were often non existent. One female waitress was very friendly but she definitely was the exception.
Superior room was a decent size. The heating did not work, and the room was recently redecorated, but damp.
The bar area is small, but has been renovated to keep the original wine cellar charm.
The hotel restaurant was cold and the menu bland. But there are some very nice family run restaurants close by, with good food and very friendly service.
The surrounding area is beautiful.
Our room was a 'charming' grade room looking down onto the square with lots of space and character. A large bathroom and nicely furnished with antiques and a comfortable large bed. However the damp round one of the windows had just been painted over and the windows themselves were rotting in places.
There was a wedding reception taking place in the square, with a live band playing till midnight. The staff didn't mention this to us out of courtesy, or ask if we'd like a quieter room.
The pool area was tatty, with wobbly old decking boards round it, and murky looking water. There was no attention to covid 19 measures round the pool e.g. Sanitiser or wiping down of loungers.
Breakfast was just about ok, but expected much better for this standard of hotel. Fruit drink instead of fresh juice and undrinkable coffee.
This is a beautiful building with fabulous surroundings, and needs to up its game



A cleaning lady entered our room without authorization and continued cleaning, or rather cleaning and didn't even bother to apologize for the inconvenience, nothing, continued as if it were nothing and as if we weren't there. Previously, the wall had hair on the bathroom tile, which was already in the same place when we arrived, and remained there after the cleaning lady "cleaned the bathroom". Disgusting, in one area of the room there was dried blood, dirty sheets, closet doors falling apart, room full of cobwebs. Lack of toilet paper, shappo and shower gel in dispensers. At breakfast, the waiters were much more committed to clearing the dishes while we were still eating than to replenishing the breakfast. Rotten watermelon! It was the worst we've ever been through. A disappointment, we do not recommend it nor will we ever return. I will leave photos so people can see for themselves. Obviously, we abandoned the place long before time. Paying the price of gold and being received in this way is regrettable. I feel sorry for anyone who falls into this error like us!

It is a beautifully quiet and calm area, a little confusing as a village, but we got help with directions and we found the Central Hotel which comes under the heading of Villa Termal.
We were very warmly welcomed by Anna on reception who thankfully had a room available for us for one night…..the room was beautiful, it had a side-view down the garden to the pool.
The village has thermal waters as the title suggests. We went to the “spa” which was far from easy to find and certainly the outside needs a huge amount of sprucing up. We paid the nominal fee to get in where there was use of the pool (original spa waters), and Steam Room.
In the evening we had dinner which was housed in a different building. It was a little chaotic and the Maitre D didn’t seem to know what he was at and the younger waiters appeared not be allowed to serve at table but only clear away, in view of the fact that there was a large group to dine this seemed counterproductive. The system was the same at breakfast.
After dinner we had the remainder of our bottle of wine which we took back to the main hotel building which was beautifully furnished, but no wine glasses to be had. However, the lady on reception got us two glasses and we sat in the beautiful lounge quietly in order to finish our wine.
If there was one suggestion I would make to this hotel is to have a nice piece of old furniture with some red/white wine glasses so that residents can finish their drink off in lovely surrounding and not have to take them to their bedrooms….then it would be perfect.
If in the area again I would definitely stay again.
The room had cockroaches scuttling about on the walls, dirty and dingy. Light inadequate and bathroom with several problems - loo didn’t function well, light missing, shower head difficult to control.
The pool looked uncared for and we didn’t risk it. There were no places to sit in the sunshine. The staff were surly and appeared to hate the place as much as we did.
Breakfast was just about ok but they could do a bit better with some more juice options and bread variety.



A total disaster. I'M NOT ADVISING AT ALL.




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