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W Amsterdam

Traveller (1004)
360
Panoramas (31)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
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Value
Certificate of Excellence
Step inside W Amsterdam and go straight to the top to check in at our rooftop W Lounge. Experience the innovative design and luxury of our 238 stylish guestrooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings. Wake up to a new Amsterdam where design, fashion, and music connect to create an extraordinary dynamic for the city of canals. Experience the perfect synergy of design meets a fashionable level of comfort. The Exchange building has 172 stylish rooms including 10 fabulous suites and sets the scene for endless nights where the pulse is set high.
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Property amenities
Pool
Room service
Free Internet
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Trendy
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
397Restaurantswithin 0.5 km
201Attractionswithin 0.5 km
1,203Reviews
1,554Photos
27Q+A
100Room tips
Traveller rating
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  • 97
  • 70
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Popular mentions
The hotel has rooms with very interesting design especially for the closets and the bathrooms. The food offered in the restaurant is good, drinks too and the lication is great therefore room service is limited. A bit pricy in my opinion!
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Response from RemcoVanKamp, General Manager at W Amsterdam
Responded yesterday
Dear Veselkal, Thank you for taking your time to write a review about your stay with us. We are happy to hear that you liked our contemporary design and our restaurants. We pride ourselves to serve high-quality products and therefore we try to balance our prices with our products. We hope we can welcome you back soon to W Amsterdam. Do not hesitate to reach out to me when you do. Cheers! Thank you again for your review and for choosing W Amsterdam. All the best, remco.vankamp@whotels.com General Manager
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I write this while still in the W Amsterdam hotel. After an early start to fly out to Amsterdam, we spent the day walking round the city and by the afternoon were looking forward to heading to the hotel to get out of our damp clothes (the weather isn’t great right now), putting
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Response from RemcoVanKamp, General Manager at W Amsterdam
Responded 2 days ago
Dear tgoodchild, First of all we would like to thank you for taking the time to share your feedback about your stay with us. We are very sorry to hear that your stay with us at W Amsterdam did not meet the level of expectation that we strive to achieve for each one of our guests. We take the feedback of our guests seriously and we value each point made to ensure that we maintain the level of extraordinary service that is expected from a W Hotel. While we do our utmost to ensure a smooth arrival and check in for our guests, sometimes we experience unusual volumes of guests, which seems it was your case. We sincerely apologize about the inconvenience you have encountered during your stay. We would love to make it up to you and therefore I would like to ask you to reach out to me personally. Hopefully we can come up with a solution together which will restore your trust again in W Amsterdam. I am looking forward to hear from you. Thank you again for your feedback and for choosing W Amsterdam. All the best, remco.vankamp@whotels.com General Manager
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+1
We had the most amazing time at the W Amsterdam. The hotel is situated in a prime location, 10mins walk from Adam square. You really don’t have to leave the hotel. The hotel has 5* restaurants, Mr Porter has the best steak and the W lounge serves great food for lunch &
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Response from RemcoVanKamp, General Manager at W Amsterdam
Responded 3 days ago
Dear Josephine199224, We LOVED reading your review, thank you so much. We are delighted to learn about your wonderful stay with us; from the room & the design, our Away Spa and our restaurants, to our W Lounge with its amazing views everyone loves. Wonderful to hear your kind words about our team, we will definitely be sharing these with them. We would very much like the opportunity to welcome you back to W Amsterdam, and perhaps you could let me know when you are planning your next visit, in order for me to ensure you have a good time! Thank you again for your review and for choosing W Amsterdam. All the best, remco.vankamp@whotels.com General Manager
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My husband booked a stay at the W for my 30th birthday and the hotel was so substandard! We both stay at hotels a lot for work so know what the W hotels should be like. Firstly the area around the front desk had a real funky smell. The gentleman on the front desk was lovely, saw
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Response from RemcoVanKamp, General Manager at W Amsterdam
Responded 3 days ago
Dear Hoteladdictkate, Thank you for your feedback. We are equally disappointed that your experience did not live up to your expectations. Therefore, we sincerely apologize. We are only happy when you are happy and the experience you described is definitely not where we are striving for. We are striving for WOW experiences, memorable birthday celebrations, premium guest service and personal attention for all of our guests. Since it seems that we were not able to do this during your stay, I would love to invite the opportunity to reach out to me in person. Together we can come up with a solution to be able to restore your trust again in W Amsterdam. At the more positive hand, I am happy to hear that our Talent recognized the special occasion of your stay. I am looking forward hearing from you. Thank you again. All the best, remco.vankamp@whotels.com General Manager
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It was our first time in Amsterdam and we couldn't have chosen a better place to stay! Warm welcome, excellent customer service and recommendations, great location with everything within walking distance, good atmosphere and delicious drinks at the bar! We didn’t get the chance
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Response from RemcoVanKamp, General Manager at W Amsterdam
Responded 6 days ago
Dear Ana A, Thank you for your warm review, WOW! We are very pleased to hear that you enjoyed your stay with us and that you appreciated the service of our Talents, with Roman in particular. We will definitely share your kind compliments with him. We hope you will have the opportunity soon to be back for a Fabulous dinner in one of our restaurants! Thank you again for your review and for choosing W Amsterdam for your recent stay. All the best, remco.vankamp@whotels.com General Manager
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12345673
Is the pool also open in December (heated) ?
Yes, the rooftop pool is open in December as well, and it is heated up to 28 degrees. Also this hotel has a SPA with an indoor pool.
0 votes
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Is there a breakfast buffet here? If so, what's the price?
Yes , it is a breakfast buffet . When I made the reservation , i choose the breakfast included .
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How close is the hotel to the Anne Frank house?
Yeah about 10 mins
1 vote
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Rack rates are very high at this property. I recommend that you use points definitely. great property.
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Is the spa free when you stay at the hotel?
Yes
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123456
"Stay away!"
"Bank side has you facing the canal"
"Visit the Duchess"
"Go to the Bank Building <3"
"Quieter on the Bank side of the hotel, Rooms with a canal view are small."
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12345620
PRICE RANGE
US$219 - US$675 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamBurgwallen-Nieuwe ZijdeOld CenterDam Square & DamstraatCentrum
NUMBER OF ROOMS
238
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