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4.5
#57 of 412 hotels in Amsterdam
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Van der Valk Hotel Amsterdam-Amstel is the very first Van der Valk hotel within the ring road of Amsterdam. The hotel has 206 rooms, an extensive wellness De Tropen'with an outdoor pool and various restaurants. Restaurant Amstelle offers lunch or dinner from international cuisine with an Amsterdam touch. In Buffet 't IJ you can enjoy our extensive breakfast buffet, in addition to which we also offer a lunch and dinner buffet. Our Live Cooking dinner buffet includes an amazing pizza oven. Bar Moqum is open from 17:00 till midnight, so you can enjoy coffee with pastries and cocktails. Our wellness De Tropen is equipped with Finnish sauna, Turkish steam bath, infrared sauna, foot baths and heated outdoor pool with jet streams. Gym ADAM offers everything for a complete workout. See you at Van der Valk Hotel Amsterdam-Amstel!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, Dutch, German
Location
Joan Muyskenweg 20, 1096 CJ Amsterdam The Netherlands
Name/address in local language
Van der Valk Hotel Amsterdam - Amstel
1,790 reviews
Getting there
Somewhat walkable
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The Van der Valk Hotel Amsterdam - Amstel garners praise for its spick-and-span rooms and easily accessible location near public transport, facilitating seamless exploration of Amsterdam. While its rooms win accolades for their cleanliness and aesthetic appeal, the soundproofing and air quality have room for improvement. The hotel's atmosphere is frequently described as stylish and welcoming, with particularly vibrant dining options.
Although the service receives mixed reviews, the amenities, including the spa and breakfast buffet, are popular highlights. However, guests are divided on the hotel's value, citing concerns over unexpected costs.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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This is a hotel with a modern feel to it. The rooms are clean and nicely decorated with blue tooth connection to speakers in your room and an airdrop charging point next to the bed as well as little things like having a coffee machine in each room in addition a kettle. There’s a spa, gym and swimming pool as well as a restaurant and a bar that has a nice ambiance to it in the evening. The staff are extremely helpful and friendly and it’s a short walk away from a metro station that gave us easy access to central Amsterdam (5 stops away) the Ziggo dome and Schiphol airport. You can buy a two day travel card at the metro station for €14 that gives you unlimited journeys on the metro for that time.
The only slight criticism I would have is that the optional breakfast is overpriced at €20 each, there is limited space for hanging clothes and I had a view of a building site in the foreground from my room but at £125 per night for a double room in what is over wise a great hotel so close to the city you can’t complain.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Eigenaar at Van der Valk Hotel Amsterdam - Amstel
Responded 19 Apr 2022
Dear Guest, Thank you for sharing your experiences. How wonderful to read that you enjoyed your stay in our hotel so much! We hope to welcome you again in the future! Kind regards, Britt (Guest Relations)
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Absolutely beautiful hotel. We stayed as a family if 5 in 3 rooms - comfort room with twin beds, comfort room with open bathroom and a superior room. All the rooms are beautifully decorated and come with all the luxuries you’d expect in a 5 star hotel. The views from the rooms look across the city and even although the hotel is in quite an industrial style area, you can take the metro into the city in about 12 minutes. The housekeeping is second to none and you have the option to have your bed linen changed on the 3rd day of your stay. Lovely fresh white towels and bedding in all rooms. Breakfast is an experience where you can have anything from pancakes to salad! All lovely fresh produce and the best pancakes we have ever tasted. The reception staff are helpful and if you’re planning on travelling in and out of Amsterdam a few times a day, we recommend getting a metro/tram pass from them (€20 for 72 hours travel). We will definitely be back and have already recommended to others. Thank you Van der Valk Amstel.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VDV Marketing, Guest Services / Front Office at Van der Valk Hotel Amsterdam - Amstel
Responded 11 Aug 2022
Dear Dingmac, Thank you so much for taking the time to write this lovely review. We are happy that you enjoyed your stay in our hotel and we will share your review with our staff. We hope to be able to welcome you and your family back with us in the near future. Kind regards, Lotte, Guest Relations
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Hotel was beautiful. Decor made the hotel feel luxurious. Had very good facilities. I stayed in a comfort room which was very clean and comfortable. Pillows big and soft. Sheets felt good on the skin. Had a rainforest shower which I loved, and also had the option to use a hand held one two. Used the wellness centre spa ‘De Tropin’ which was included in the room price and was fantastic and well equipped. Went at 07:30 in the am and had the spa to myself for 2 hours which was great. Didn’t originally go for the breakfast option, however decided to include it after my first night. Breakfast was very good. Lots of options with both food and beverages and someone to make fresh egg based dishes and pancakes. Staff was friendly and always welcoming. Visited the in house lounge bar ‘Moqum’ which had great atmosphere and decor. Also had one of the best Margarita’s I have had in a long while. The hotel is a 10 minute train ride to the city centre and a 5 minute walk from the hotel. The one negative I had about the hotel was the mattresses on the twin beds. Although comfortable, they did keep sliding off the box frame and had to readjusted constantly as previous reviewers have said. Will definitely be returning to the Van der valk. Had a great time.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beau_ValkAmsterdam, Guest Relations Manager at Van der Valk Hotel Amsterdam - Amstel
Responded 10 Feb 2020
Dear Yisha, Wow... this review is just incredible! Thank you so much for this. You don't see, but I'm actually blushing! It is absolutely lovely to read about your stay in our hotel. Thank you for your feedback! Hopefully we will be able to welcome you again. Kind regards, Beau (Guest Relations)
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- The walls are very thin so you can hear everything in the corridor and other rooms. Also there was some sort or renovation near us. Furthermore, the whole building moves from the train vibrations. The air conditioning system going into "night mode" means you will get very hot and almost suffocate. We didn't get a good night sleep. The pool is not covered so we couldn't use it with the baby because it will be cold to take her out of the water. The room is a bit dark. + Breakfast was fantastic. Staff was very friendly and attentive. The hotel is very clean. The room is well maintained and clean. Feels new. The parking lot is very clean and comfortable. The sheets and towels were clean and smelled good. Get a room on a high floor with river view. Come with a car or use the train it is very close to the hotel. The junior suite was practical. There is a 24hr pizza service. Close to the highway. 15 min to the airport.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beau_ValkAmsterdam, Guest Relations Manager at Van der Valk Hotel Amsterdam - Amstel
Responded 23 Feb 2020
Dear guest, Thank you for taking time to leave feedback on your recent stay in our hotel. I will communicate your remarks to the responsible manager. Our apologies for any inconvenience you experienced. Thank you for your positive words! We hope to welcome you soon back in Amsterdam! Kind regards, Beau (Guest Relations)
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It's not close to Amsterdam centrum and while the Metro stop is close, it feels like you are in an industrial area. The employees are all very professional and kind and the room was clean and comfortable but they require you to sign a form saying you won't do drugs, have parties, etc. That felt very negative to me.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VDV Marketing, Guest Services / Front Office at Van der Valk Hotel Amsterdam - Amstel
Responded 1 May 2023
Dear guest, Thank you for taking time to leave feedback on your recent stay in our hotel. It seems you had a great time here and that you had a nice experience with the staff's service! I will communicate your remarks to the responsible manager. Our apologies for any inconvenience you experienced with the forms. We hope to welcome you soon back in Amsterdam! Kind regards, Lucy, Guest Relations
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Me and my partner stayed for the weekend during ADE. The location is quick and easy to get to and from the airport, and also to get to Amsterdam Centraal. The station is a 5minute walk from the hotel. The hotel is decorated beautifully and had a romantic vibe to the place. We stayed in a superior room on the 17th floor which very clean and spacious with an excellent view! The bed and pillows were super comfy. The jacuzzi bath in the room was good. When we checked in they asked if we minded being next to the lift, which we didn't, and we didn't hear any noise. The spa facilities were excellent!! Multiple saunas and steam rooms, a heated pool - again beautifully decorated and was a very calm and relaxing area - a perfect way to finish off a lively weekend. Bar Moqum is stunning and we had a dinner in Restaurant Amstelle; not the best food but is a lovely setting and handy. We didn't think much of the breakfast - I don't think I would have minded but we had to pay for 1x which was €24 (not worth it) as the hotel booking was only for 1x person. I don't normally make mistakes when booking hotels, trips etc. and one of the staff advised that there are often booking errors when using booking.com so I suggest double checking your booking confirmation to ensure the correct number of guests are logged. When we checked in it would have been helpful if reception had advised us that the booking was for only 1 person so the other would need to pay.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VDV Marketing, Guest Services / Front Office at Van der Valk Hotel Amsterdam - Amstel
Responded 25 Oct 2022
Dear guest, Thank you for taking the time to leave your feedback! We love that you enjoyed the hotel so much! That is the reason we do it and makes us happy. Hopefully we can welcome you back to our hotel in the near future. See you soon! Kind regards, Maaike | Guest Relations
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Very bad experience with a yelling front desk night auditor. Claiming he called me several times to pick up the room service ordered by phone. The phone never rang. When told that he needs to fix this issue he said he did not need to do anything about it and that he called several times, the phone never rang.
They promote a room service that is not a room service you need to go down and pick up the food yourself. They promote a €10 delivery fee if you want it brought up to the room, but this was also not possible. So no other choice than to be called when food is ready with a phone that does not work.
Terrible service. Arrogant front desk agent that raises his voice at guests. Before me guests were also complaining and he did not seem to care.
Property Owners should know about this, he ruins their investment.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Room service does is not standard daily, if you don’t press the room service button in your room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Eigenaar at Van der Valk Hotel Amsterdam - Amstel
Responded 9 May 2022
Dear guest, Thank you for taking time to leave feedback on your recent stay in our hotel. I will communicate your remarks to the responsible manager. Our apologies for any inconvenience you experienced. We hope to welcome you soon back in Amsterdam! Kind regards, Britt (Guest Relations)
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Located outside the main city centre it was still only 10 mins on a metro to get to. All staff we met were excellent and the room was amazing. Would definitely recommend. We were on the 12th floor but no problems with noise from any other rooms. Food and service in the restaurant were also exceptional.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beau_ValkAmsterdam, Guest Relations Manager at Van der Valk Hotel Amsterdam - Amstel
Responded 24 Feb 2020
Dear guest, Thank you for this amazing review! We are really proud to hear that you enjoyed your stay with us. Hopefully we may welcome you again. Sincerely, Beau (Guest Relations)
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That was unexpected and uncalled for break in my travel caused by a much-delayed klm flight. After a short altercation at klm customer relations desk I was offered a night at this hotel. It is inconveniently located 10 minutes away by a dedicated shuttle from the airport. Can’t be helped, after all it’s one of the biggest airports in Europe, can’t be clogged by hotels. At check in staff was competent and polite, though perhaps a bit too formal. My room was very comfortable and had it not been for an early rise i would have slept very well. An added bonus in nice weather is a South facing balcony. Toiletries were high quality, which I enjoyed. This being Saturday with all tables booked similarly stranded passengers like myself were offered supper in their rooms. I had delicious fish and a lemon sorbet, very good. Breakfast at an ungodly 5am was exceptionally high quality. Pity I had so little time to enjoy it.
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Date of stay: November 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â don't know the price, it was complimentary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Eigenaar at Van der Valk Hotel Amsterdam - Amstel
Responded 20 Dec 2021
Dear kwiewiorowski, Thank you for leaving this amazing feedback! We are happy to hear that we have contributed to making the unexpected break in your travel more pleasant! We are glad that you have enjoyed your stay at the hotel, the room and the breakfast! We hope to welcome you soon back to Amsterdam! Kind regards, Daisey (Guest Relations)
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My daughter and I truly enjoyed our stay at The Van Der Valk Hotel. The location was perfect, a short trip on the metro from Overamstel took us to any location we wished to visit in the city. Our twin, comfort room was spacious and very comfortable with a boutique feel. Cleanliness in our room and in the hotel overall was spot on. The spa facilities and pool are wonderful, very clean and just perfect to relax in. There are toiletries and snacks to purchase in the lobby if required. The staff were very friendly and so helpful.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VDV Marketing, Guest Services / Front Office at Van der Valk Hotel Amsterdam - Amstel
Responded 15 Sept 2022
Dear guest, Thank you for taking your time to leave your feedback. We are happy that you enjoyed your stay in our hotel. We hope to welcome you back in the future. Kind regards, Maaike | Guest Relations
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I paid 10 euro per day for the parking. But I was told that was because I made my reservation directly with the hotel. I think if you reserve through 3th parties you pay 20 euro per day.
There are more places to choose from in the Amsterdam area.
PRICE RANGE
$266 - $479 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamAmsterdam East / De Omval / Watergraafsmeer
NUMBER OF ROOMS
206
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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