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4.0
#33 of 144 hotels in Zurich
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Wonderful, quiet small hotel in excellent location. Welcoming staff, tip of hat to Rebecca and Shaila! Excellent breakfast buffet featuring made to order omelets. Clean, airy, very comfortable rooms. Could not have made a better choise.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Easy walking distance from train station. We arrived/departed by train twice, less than ten...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Zürcherhof Sabrina Frey, General Manager at Best Western Plus Hotel Zuercherhof
Responded 6 Jun 2023
Dear Dthoenen Thank you so much for your kind review! We are thrilled to hear that you had a pleasant experience at our hotel and that you found the location, staff, breakfast buffet, and rooms all to your satisfaction. It's wonderful to know that Rebecca and Shaila were able to make your stay even more enjoyable. We strive to provide the highest quality of service and hospitality, and it's great to hear that we achieved that. Thank you for choosing us as your destination for this stay Kind regards from Zurich, Nathalie, Reception
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A hotel right in the heart of the old town and only a 10 min walk from the main train station so location was perfect and close to everything you need to see.
Staff were all excellent and very friendly and couldn’t do enough for you so everyone we met there gets 10 out of 10.
Our visit was during Covid but external terraces had opened for dinner but we still ate at the hotel restaurant one night and the food was superb and if you like your fondue this restaurant seemed to specialise in it. Have the chocolate fondue for dessert with the pieces of fruit for dipping as this was amazing👍
Our room was quite small as a double but well equipped with everything you need and contemporary design. Get the larger double room if you like more space but as we like to be out all day the bed is the important thing rather than the size of the room.
The breakfast was included in the price we got and we thought it would be basic but it was very good and served in the restaurant. You even had a choice of any cooked eggs to add to it which we tried.
Couldn’t fault anything about this hotel
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Martin Spycher, Geschäftsführer at Best Western Plus Hotel Zuercherhof
Responded 18 May 2021
Dear Karl Excellent! Thank you very much for your amazing review! We are very happy to see that you enjoyed your stay here at Hotel Zürcherhof. Good to hear that you liked our staffs friendliness and helpfulness, as well as our Restaurant Walliser Keller which is indeed very well known for it's delicious Swiss specialities, and of course our Swiss breakfast buffet with champagne and on request freshly cooked egg dishes. Thank you again for your kind words, we will be happy to share them with the team! It would be our pleasure to welcome you again with us. Kind regards from Zurich, Rebecca, Reception
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The Best Western Plus Hotel Zürcherhof is a small inventory hotel (book early to avoid disappointment) and it is located in the historic old town of Zurich, a stone throw away from the Bahnhofstrasse main shopping district and the main Train station.
I particularly love the hotel’s service and amenities. At the lobby, they have complimentary snacks, Ice Cream and bottled water (both sparkling and still) and I feel that they are really very hospitable and generous. I observed that they do have a lot of repeated customers which is a strong testament they did the right thing.
My room is a triple room which comes with a King size bed and a Single Bed. Very functional, whatever things that you require it comes with it. A complimentary minibar comes with 2 bottle of beer, 2 bottle of Coke and 2 bottle of water. It also has a Coffee and Tea making facilities as well.
The service is excellent. Very courteous and attentive. Truly they exemplify their Swiss Hospitality.
My room comes with Breakfast which is a plus point as well as any meals can be expensive in Switzerland. It comes with a few hot dishes plus all the cold cuts, yogurt and bread, juices and coffee/tea served in a very typical Swiss Restaurant.
In short, it is a wonderful stay in Zurich, great location, great service, great inclusion.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof
Responded 31 Aug 2022
Dear Mav Wow! Thank you very much for your wonderful review! We are more than happy to hear that you enjoyed your stay with us, especially our central location in the heart of Zurichs historic old town, as well as our clean and comfortable rooms, our Swiss breakfast buffet with freshly cooked egg dishes, free champagne and fresh, homemade products and of course our staffs friendliness and helpfulness. We will be happy to share your kind words with the team as well. It would be our pleasure to welcome you again soon! Kind regards from Zurich, Rebecca, Reception
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We have stayed in Best Western hotels before and found them very good but this one was a let down. We stayed for 3 nights just before Christmas 2019. The room we were given was tiny with a big post right in the middle of the room which made it even more cramped. The fan in the shower room would not go off and even though I asked the reception 3 times to look at it and was promised they would, nothing was done. One of the receptionists even told me that I should chase up their housekeeping about it! We also unfortunately ate in their restaurant too which I would not recommend. Extremely over priced and very average food. Would not stay here again and would not recommend.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartinSpycher, Manager at Best Western Plus Hotel Zuercherhof
Responded 8 Jan 2020
Dear Louise, We would like to thank you for taking the time to leave us a review and, once again, for choosing our Hotel for your stay in Zurich. We are really sorry that we could not meet your expectations. Our recently renovated rooms comply all with the Best Western Plus standards of quality, both in their design and in the facilities and size. We also have different rooms types and categories: maybe another room, next time, could better suit your needs. We hope to have another chance to welcome you here. Kind regards, Claudia V. Reception BW Plus Hotel Zürcherhof
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I stayed at the est Western Plus Hotel Zurcherhof for a solo trip, a long weekend I took in September 2021.
I chose the hotel because it looked centrally located on the map, and most importantly to me close to the Zurich HbF. It's about a ten to fifteen minute walk from the train station.
I read some reviews about the noisiness of the hotel and I stayed on both the second and fourth floors and didn't hear any disturbances from the noise on the street. The thing that did keep me up was the humidity of Zurich during my stay and I didn't have an air conditioner in my second floor room. My fourth floor room had one and the sleep was much more pleasant with cool, dry air.
The breakfast was just okay. They have taken extreme measures in terms of coronavirus protections, like individually wrapping plates of cheese and meat so that people can take individual servings. While I appreciate the sentiment, it did make the food look less appealing to have it all covered in plastic wrap.
Above everything else was the friendliness and service provided by the hotel. It was top notch and the front desk staff were knowledgeable, helpful, and very accommodating. I also really like the free gelato.
I'd stay there again, probably.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof
Responded 5 Oct 2021
Dear Alden Great! Thank you very much for your review! We are very happy that you enjoyed staying with us, especially our central location in the middle of Zurich's historic old town, which makes everything easy accessible from restaurants and bars, sightseeing and of course the public transportation. When we renewed the hotel in 2014, we were (and still are) not allowed to build in air condition. This is why we provide fans in every room and are also testing different portable air conditioning systems, the minibar is filled with complimentary soft drinks and at the reception you find free water and complimentary ice cream. It is also good to hear that you appreciated the taken Covid-19 measures, as well as our staffs friendliness and helpfulness. We will be happy to share your kind omments with them. It would be our pleasure to welcome you again with us. Kind regards from Zurich, Rebecca, Reception
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An Awesome hotel. Date of visit was 10/20/2021 thru 10/23/2021 (3 nights). This may the friendliest hotel I have ever been in. The staff was outstanding and most helpful! First of all, the Hotel is less than a 10 minute walk to or from the Central Train Station (SBB). The rooms are larger than expected. Smaller than American standards but larger than most European rooms! The Hotel is located at the north end of Old Town Zurich. All of Old Town is an easy walk with many streets side café and restaurants throughout Old Town. You are surrounded by history. A European continental breakfast is included for every night’s stay. You also may order from the kitchen, eggs cooked to order (eggs, easy over, scrambled, Omelets of choice and more.) NO EXTRA CHARGE!!! Staff was helpful with restaurant tips (where to eat at night) and/or you may like to eat here for dinner, too! Great hotel restaurant. Hotel also includes a mini-bar stocked daily with beverages including beer, water and cokes daily. We needed to get to Basel from Zurich and staff made reservations and printed out our tickets on the SBB (Swiss train system) at NO extra charge. There are so many good things about this Hotel that I cannot list them all. The only low point of our stay is that the mirror in the bathroom was high on the wall. My wife (5'1" tall) had to stand on her tip toes to use the mirror. Over all, a great experience!
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Date of stay: October 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof
Responded 8 Nov 2021
Dear Clark Wow! We are overwhelmed by your wonderful review about your stay here at Hotel Zürcherhof. It is great to see that you were happy with our central location in the middle of Zurich's historic old town, our staffs friendliness and helpfulness, as well as Swiss breakfast buffet with freshly cooked egg dishes on request and the Dinner in the Walliser Keller. Thank you so much for taking the time to write your review, it means a lot to us and we will be happy to share it with the whole team. It would be great to welcome you and your wife again with us! Kind regards from Zurich, Rebecca, Reception
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Cozy hotel conveniently located in old town Zurich. We stayed here for 4 nights in May and had reserved 2 rooms for 3 adults. We got rooms on the first floor conveniently close to each other and we're decent size for the location. Rates are a bit pricey like other hotels in Zurich but the amenities of the property, location and most importantly the hotel staff make the choice value for money. Located nearby all attractions, transportation and restaurants there's plenty of choice. The breakfast spread is amazing and a great start to the day. Excellent breads, cereals, salmon, meats and eggs cooked to order. Coffee machine. The staff are very helpful don't hesitate asking for local recommendations that one wouldn't otherwise be aware of. We enjoyed our stay immensely. Would highly recommend.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip:If walking to the hotel from Zurich HB cross the bridge to Central and make a right turn.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Zürcherhof Sabrina Frey, General Manager at Best Western Plus Hotel Zuercherhof
Responded 6 Jun 2023
Dear Mduser Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that the rooms were suitable for your needs, that you had a great experience with our amenities, location and staff, and that you enjoyed the breakfast spread. Your recommendation is very much appreciated. At Hotel Zurich, we strive to provide an excellent service to our guests and we work hard to ensure that each stay is memorable. We look forward to welcoming you back in the future. Kind regards from Zurich, Nathalie, Reception
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Currently staying in Room number 409. Hotel is located in great location, very close to Zürich main station HBF. Hotel staff was very helpful and friendly. The best thing is that if you forget something like saving razor or toiletries they will provide you as complementary. Rooms and toilet are bit small but neat and clean breakfast is average good for cheese lovers .
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartinSpycher, Manager at Best Western Plus Hotel Zuercherhof
Responded 5 Jan 2020
Dear Rehandhund, Thank you so much for your good review. We are glad to hear that you had a pleasant stay with us, feeling comforted by our clean rooms and well taken care of by our helpful and friendly staff. Good to hear, also, that you could profit from the central, strategic location of our Hotel, in the city center and very close to Zürich main station HB, while appreciating the good breakfast and all the items we provide to our guests for free to make their stay as pleasant as possible. It was our pleasure, too, having you here and we hope to see you soon again! Warm regards from Switzerland, Claudia V. Reception BW Plus Hotel Zürcherhof
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We loved it here… the location was a easy 10 minute walk from the main train station. There are lots of restaurants nearby… try Holy Cow Gourmet Burger Co., which was excellent. The rooms were clean and the bed was comfortable. Top floor rooms have beautiful rooftop views which we really enjoyed. Items in the minibar we’re free! And if you skip housekeeping, you can get a bottle of wine! Unfortunately, the free ice cream I had read about, is only offered in the summer. Their breakfast offerings were plentiful… Fresh bread, salmon, cereal, eggs, pastries, and more in a beautiful crypt like setting. The reception staff could not have been more helpful… Special shout out goes to Rebecca and Shaila! This is a good choice and good valued hotel within easy walking distance of the river and lots of beautiful Old Town Zurich sights!
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip:Get a room on the 4th floor for pretty views!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Zürcherhof Sabrina Frey, Geschäftsführer at Best Western Plus Hotel Zuercherhof
Responded 19 Dec 2022
Dear Allison Wow! Thank you so much for your wonderful review! We are more than happy to hear that you enjoyed your stay with us, especially our central location as well as our clean and comfortable rooms, the Swiss breakfast buffet and of course our friendly and helpful staff. We'll be happy to share your kind words with the team. It would be our pleasure to welcome you again soon. Kind regards from Zurich, Rebecca, Reception
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The hotel is in the Old Town near many shops and restaurants. I felt safe walking around at night. There are also many public transportation options nearby. My room was spacious and had many windows. However, my friend's room was slightly bigger than a closet. Although, I had reserved a room with two beds, I received one bed and a pullout sofa - disappointing. None of us were able to get the Wifi to work. We asked at the reception but they were not able to help us get Wifi. The shower was great with plenty of hot water and good pressure. The room also has a complementary minibar. The included breakfast offered many options including complementary mimosas.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Martin Spycher, Geschäftsführer at Best Western Plus Hotel Zuercherhof
Responded 8 Mar 2020
Dear Amy Thank you very much for taking the time to give us a feedback about your recent. It is nice to hear that you liked our central location in the middle of Zurich's historic old town, as well as our Swiss breakfast buffet with champagne and freshly cooked, customized egg dishes. Our rooms come in different types and sizes. you are welcome to book a bigger room category the next time you are staying with us. It would be our pleasure to welcome you again with us. Kind regards from Zurich, Rebecca, Reception BW Plus Hotel Zürcherhof
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Dear Rittercros
Many thanks for your question about our cozy boutique city hotel.
None of our profiles of guest booking websites does mention or offer a/c rooms, as our building is not airconditioned at all.
Of course we do our best to get our guests pleasants stay here with us, so we do offer fans in all rooms as well as some mobile aircon units in the bigger and upper floor rooms, where the rooms get warmer than below. As this is not in all rooms and only during summer time also thinking of our environment, we do not push/publish this information at all, to avoid wrong expectations from pur guests.
If we may get you some more informations, do not hesitate to contact us directly: info@zurcherhof.ch. It would be our pleasure to welcome you soon her with us.
Grüezi Scenic
Thanks for your questions.
We're sorry, the hotel is not wheelchair accessible.
You may contact me if you have any other questions. martin.spycher@zurcherhof.ch
best regards
Martin, General Manager
There are more places to choose from in the Zurich area.
PRICE RANGE
$492 - $641 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western zurcherhof, best western zurich, best western zürich, zürich best western
LOCATION
SwitzerlandCanton of ZurichZurichOld Town
NUMBER OF ROOMS
39
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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