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Alpen Resort Hotel, by Best Western

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Traveller (305)
Room & Suite (309)
Dining (57)
Ratings and reviews
Certificate of Excellence
  • Excellent56%
  • Very good33%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“train station”(78 reviews)
“salt water pool”(5 reviews)
“great view”(23 reviews)
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What's included
Free Wifi
Free Breakfast
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
Family Rooms
Bar/Lounge
Fitness centre
Concierge
Spa
Facilities for Disabled Guests
Conference Facilities
4 Star Hotel
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and...
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Location and contact
Spissstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Hotel website
40.8 km to Sion Airport
34 restaurants are within a 0.5 km radius
1.4 km from The Matterhorn
View nearby attractions and restaurants
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Reviews (677)
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199
135
30
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7
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All reviewstrain stationsalt water poolgreat viewfamily roomsingle bedindoor poolmain buildingrestaurant staffexcellent hotelski buslarge balconystayed for one nightshort walkfree upgradeeach eveningbreakfast and dinnerbooked this hotel
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1 - 5 of 386 reviews
Reviewed 1 week ago

The hotel is well located, close to the train station and main shopping area, restaurants etc. Hotel also provides transportation to and from the train station which is very convenient. Last time I visited Zermatt was 35 years ago (when I lived in Europe), which...More

Thank steveph2017
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded yesterday

Dear Steve Thank you for staying with us in Zermatt. Our hotel is indeed located within walking distance of centre/train station (400 Meters) in a calm neighbourhood and we will of course pick you up and drop you off for free on your arrival/departure. Just...More

Hotel's Favourite
Reviewed 21 February 2018

Stayed here for our ski holiday. Great location. Close to the the grocery store for any supplies that you may need for snacks or lunch on the mountain. Just off the main street but far enough away to avoid the crowds. And about 50m (less...More

Thank Ali921
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 23 March 2018

Dear Ali921 Thank you for staying with us during your ski holiday. With our convenient location we are indeed a great choice if you’re planning to go ski. Furthermore we offer every morning Free Shuttle Service to the Matterhorn Express with a local Taxi Company....More

Reviewed 1 week ago via mobile

We booked through Tui. We arrived late for a 10 night stay and has a very friendly welcome and food. We had a good view of the Matterhorn from our room and lovely weather. we stayed half board and there were different options every night...More

Thank Alls0ps
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded yesterday

Dear Alls0ps Thank you for your review and for staying with us in Zermatt. I’m glad we could give you a warm welcome on your arrival. Furthermore we will pick you up at the train station free of charge until 9 pm. I’m happy to...More

Reviewed 1 week ago

The hotel is a very short walk from the station. Turn left by the ticket hall on platform 5 and you don't even have to go to the main exit, take a quick shortcut! Our bedroom was amazing in block C on the second floor....More

Thank MrsG G
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 1 week ago

Dear Guest Thank you for staying with us and for taking the time to give us such a great and extensive review. I’m so happy to hear that you had a wonderful vacation. It is always great and motivating to get so positive feedback like...More

Reviewed 1 week ago

I've been going to Zermatt every two years. The fact that there are no cars allowed is a big draw to this alpine resort. This property is a moderate walk down from the station, but just call and they'll pick you up. Frankly all the...More

Thank Swissdiner
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 1 week ago

Dear Guest Thank you for choosing us in the sea of Hotels in Zermatt as you have put it so well. I’m glad you liked your stay with us. Every summer we enjoy setting up the flower pots on the balcony to end the long...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Minibar
Things to do
Pool
Restaurant
Tennis Court
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$167 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Zermatt
#37 Ski-In / Ski-Out Hotel in Zermatt
#37 Luxury Hotel in Zermatt
#41 Spa Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$167 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Zermatt
#37 Ski-In / Ski-Out Hotel in Zermatt
#37 Luxury Hotel in Zermatt
#41 Spa Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (305)
Room & Suite (309)
Dining (57)
Pool & Beach (24)
Amenities (27)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
LeeJoMaldives
15 April 2018|
Answer
Response from Ali921 | Reviewed this property |
The hotels are about 10mins walk apart depending on street conditions along the town's main drag (the Bahnhofstrasse). Ski pass prices for Dec 2018 are not out yet but were €330 or €378 if you want to ski into Italy. Suggest... More
0
Votes
WestNYCtraveler
7 January 2018|
AnswerShow all 4 answers
Response from William S | Reviewed this property |
They are on the other end of town farthest from the lifts, but it's a small town.
2
Votes
Cecilia S
14 July 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our... More
1
Vote
Google Translation
Room Tips
"I believe that most rooms have a view of the Matterhorn, although the higher the floor the better the view"
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"request Matterhorn view with balcony"
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"one over looking the Matterhorn"
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"Rooms in building D, 801-804 are excellent, but are next to a construction area."
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