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Alpen Resort Hotel, by Best Western

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Traveller (322)
Room & Suite (325)
Dining (57)
Overview
Hotel website
E-mail hotel
Spissstrasse 52 3920 Zermatt, Zermatt 3920 Switzerland See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
4 Star accommodation
Additional information
Hotel website
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Reviews (698)
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396 results
Traveller rating
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7
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LanguageEnglish
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206
137
31
15
7
Show reviews that mention
All reviews salt water pool train station family room great view main building excellent hotel stayed for one night large balcony reception staff quiet area each evening breakfast and dinner matterhorn view booked this hotel sister hotel excellent stay breakfast spread
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1 - 5 of 396 reviews
Reviewed 3 weeks ago via mobile

Very good hotel in Zermatt. Fab rooms, good view of Matterhorn from the room, very close to the town, they send their car for pickup. Good breakfast, cute swimming pool with many facilities such as steam room etc( didn't expect it to be this good!),...More

Thank Anipaiuk
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 2 weeks ago

Dear Anipaiuk Thank you for your stay with us and for taking the time to give us a review. I am happy to hear that you had a great time in Zermatt and enjoyed our Spa area with the new saltwater pool. It is a...More

Hotel's Favourite
Reviewed 7 October 2018

My husband and I stayed 2 nights at the Alpen Resort. We had the room with the Matterhorn view. We arrived to a bottle of bubbles after a very long trip from Australia. The view was amazing and wonderful to sit on the verandah taking...More

Thank Kimberly P
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 15 October 2018

Dear Kimberly Thank you for staying with us in Zermatt and for taking the time to give us a review. I’m glad to hear that you and your husband had a pleasant stay with us. I’m glad that you enjoyed the complimentary bottle of sparkling...More

Reviewed 2 October 2018

we loved the view of Mont Cervin from the terrace, the spa is one of the best.... salt water jacuzzi with colortherapy and other good facilities. The employées are so nice especially Marius the driver and the servers from breakfast. The only negative point is...More

Thank yanutu
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 15 October 2018

Dear Yanutu Thank you for your stay with us. I would also like to thank you for taking the time to write us a review. I’m happy to hear that you had a nice stay with us. I will gladly pass on your compliments to...More

Reviewed 9 September 2018

I was more excited to stay in this hotel than moving around the town.An excellent stay for the family with good support staff and amazingly designed hotel rooms to give you a picture perfect view of the stunning landscape.Even after checking out of the hotel...More

Thank JAK K
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 26 September 2018

Dear Jak Thank you for staying with us in Zermatt. I’m happy to hear that you liked your stay. Of course you may leave your luggage with us before check in or after check out. All our amenities like the swimming pool can also be...More

Reviewed 27 August 2018

Everything was great at this hotel: - Friendly and helpful staff that are there to help you when you need something. - The location is great. Only a few minutes walk from the train station and there is a shuttle service for people that may...More

Thank Jonny H
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best WesternResponded 28 August 2018

Dear Jonny H Thank you for staying with us in Zermatt and taking the time to give us your feedback. I’m glad to hear that you liked your Stay with us. We offer indeed free pick up and drop off from the station every day...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Tennis Court
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Sauna
Details
Price range
US$147 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Zermatt
#37 Luxury Hotel in Zermatt
#38 Ski-In / Ski-Out Hotel in Zermatt
#42 Spa Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$147 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Zermatt
#37 Luxury Hotel in Zermatt
#38 Ski-In / Ski-Out Hotel in Zermatt
#42 Spa Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Photos
Traveller (322)
Room & Suite (325)
Dining (57)
Pool & Beach (24)
Amenities (27)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
LeeJoMaldives
15 April 2018|
Answer
Response from Ali921 | Reviewed this property |
The hotels are about 10mins walk apart depending on street conditions along the town's main drag (the Bahnhofstrasse). Ski pass prices for Dec 2018 are not out yet but were €330 or €378 if you want to ski into Italy. Suggest... More
0
Votes
WestNYCtraveler
7 January 2018|
AnswerShow all 4 answers
Response from WilliamS6917 | Reviewed this property |
They are on the other end of town farthest from the lifts, but it's a small town.
1
Vote
Cecilia S
14 July 2017|
AnswerShow all 6 answers
Response from Reto_Aufdenblatten | Property representative |
Dear Cecilia Just tell our reception as early as possible (best would be during check-in) on which evenings you would like to eat in the town and we will find a solution for you and reward the evenings you eat not in our... More
1
Vote
Google Translation
Room Tips
"Worth paying for the view of the Matterhorn"
189kimberlyp
6 Oct 2018
Read review
"higher floor"
yanutu
2 Oct 2018
Read review
"Rooms facing the mountains"
950jakk
9 Sep 2018
Read review
"Try to get a room with view of the Matterhorn from the balcony"
jonnyh414
27 Aug 2018
Read review
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