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Hotel Phoenix

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Traveller (180)
Room & Suite (81)
Dining (10)
Overview
Untere Wiestistrasse 11, Zermatt 3920 Switzerland See on map
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Bar/Lounge
Fitness centre
Multilingual Staff
Pets Allowed
3 Star accommodation
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Reviews (485)
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291 results
Traveller rating
237
44
5
2
3
Traveller type
Time of year
LanguageEnglish
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237
44
5
2
3
Show reviews that mention
All reviews bay window train station wood and stone matterhorn view coffee machine superior room included breakfast quiet street min walking lovely bar great view beautiful hotel wonderful stay beds were very comfortable top floor thoroughly enjoyed our stay breakfast was amazing
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1 - 5 of 291 reviews
Reviewed 2 days ago

I stayed at 3 and 4 star hotels all throughout swiss on my 3 weeks there. This one had awful customer service. I made two reservations in the same room. First night was the double room booked as a single room. Second reservation was for...More

Thank RN2travel365
Reviewed 5 days ago

5 to 10 minutes walk from the train station. We had a partial view of the matterhorn. Quite location. Everything was clean and modern. The breakfast was nice with a selection of cheeses and small hot food section and pastries. And muesli of course. Little...More

Thank johnfromwollongong
Reviewed 1 week ago via mobile

Located about 7-10 mins away from zermatt station! This was the first time I saw such interiors of a hotel! It was phenomenal! Well maintained rooms as well! Good view from the balcony too! Very friendly and helpful staff! Had plethora of options for breakfast...More

Thank SharanG21
Reviewed 1 week ago via mobile

My partner and I arrived on the 1st of October and initially only booked for three nights (we extended for another two nights as we loved it so much!) When we arrived we were in complete shock at how beautiful this hotel was! Inside and...More

Thank Courtie23
Reviewed 1 week ago via mobile

Could not have had a better stay. Staff were so friendly and helpful from picking places for the best place to get fondue to activities. Room was clean and comfortable. We got a room with a view of the Matterhorn. We did have to go...More

Thank louamitch
View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Pool
Beachfront
Room Service
Free Parking
Restaurant
Spa
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Ski-In / Ski-Out
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Ski-In / Ski-Out
Room types
Non-Smoking Rooms
Number of rooms
27
Price range
US$171 - US$310 (Based on Average Rates for a Standard Room)
Location
Switzerland > Swiss Alps > Canton of Valais > Zermatt
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Ski-In / Ski-Out
Room types
Non-Smoking Rooms
Number of rooms
27
Price range
US$171 - US$310 (Based on Average Rates for a Standard Room)
Location
Switzerland > Swiss Alps > Canton of Valais > Zermatt
Photos
Traveller (180)
Room & Suite (81)
Dining (10)
Nearby
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Questions & Answers
Ask a question
heidi01_12
17 January 2018|
AnswerShow all 3 answers
Response from hotelphoenix | Property representative |
Dear Heidi By car you can drive only to Täsch (5km away from Zermatt). Zermatt is carfree. The car can be accommodated in one of many parking garages. A shuttle train will take you to Zermatt every 20 minutes. Alternatively... More
1
Vote
Google Translation
Room Tips
"get a matterhorn view, but I wouldn't stay here"
RN2travel365
2 days ago
Read review
"If standard room, ask for one with patio. Else upgrade to get on higher floors for a view."
mariabD9293AT
4 weeks ago
Read review
"Worth paying extra for balcony and Matterhorn view"
katiepK4771PQ
2 Aug 2018
Read review
"Get a room with a view!"
sfcc11
11 Jul 2018
Read review
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